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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
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22 Apr 2024
Verified review
I was happy with the product and speed of delivery, I was disappointed that simply because the item I was purchasing previously cost more I was ineligible for free delivery despite being well over the price threshold, I fail to see why the previous price of the item has any relevance to the current one, if it used to be cheaper you would honour the free delivery of it was now in the correct price bracket.
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5 days ago
Verified review
Extremely helpful sales assistant - Josh. I could have gone back to another shop and got 10% off with my blue light card but he was so helpful I didn’t!
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7 days ago
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Bought x 3 pairs of shoes
Bought x 3 pairs of good quality Wrangler shoes from the McArthur Glen outlet store today. Great price and most helpful staff :-)
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12 days ago
Verified review
I don’t think you could do better, as staff where friendly very helpful and nothing was to much trouble.
I have been looking to buy a pair of D M boots for a while on the internet and the only outlets local to me (TN 1) are at London or Ashford no mention of you, so was surprised when l saw them
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3 days ago
Verified review
Item arrived really quickly. However I needed a smaller size. Very easy process to return for exchange (albeit not free). Correct pair arrived within 48 hours!
Free returns for exchange would be an improvement.
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12 days ago
Verified review
Great service, price & loved the sandals!
Best online price & delivered next day (despite just selecting standard delivery). Great service & love the Dr Marten sandals. So comfy & first wear was a weekend to Barcelona where there was plenty of walking!
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8 days ago
Verified review
Good staff
Staff member had a sense of humour and was honest, too many places have staff that dont want to be there or give an honest opinion, this was different and would go again
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3 days ago
Verified review
Great experience-interesting selection that I haven’t seen elsewhere
Great colleagues in store
Not pushy
Deffo going to go back
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17 Apr 2024
Verified review
Helpful, friendly and knowledgeable staff !
The staff in here Harvey -who served me ) and Lissie were really helpful and friendly .It was a pleasure to spend my money here.
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9 Apr 2024
Verified review
Processing and shipping were so quick. I love that SOLETRADER offers many shoes and brands that are hard to find in the US.
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3 days ago
Verified review
Excellent service
Item not available in my size in local shop but easy to order via Sole Trader with fast delivery. Will use again.
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10 days ago
Verified review
A helpful and knowledgeable person served us who I felt cared about the service he gave. Good stock availability
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19 Apr 2024
Verified review
The both staff members were very helpful and welcoming. They understood my request and delivered great service!
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22 Apr 2024
Verified review
Flip flops
Easy to navigate website
Competitive prices
Good communication
Fast delivery
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2 days ago
Verified review
Soletrader has a good range of shoes. Once you order they are very organised
and deliver promptly
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20 Apr 2024
Verified review
Excellent value for money. Website easy to use & very quick delivery. Get informed throughout!
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17 Apr 2024
Verified review
Kelly and the staff at the store were fantastic in their customer service. Nice clean store.
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12 days ago
Verified review
Just such a happy & obliging guy
Wot a nice change Houng girl on the till was also nice
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22 Apr 2024
Verified review
Staff incredibly polite and helpful without being pushy. One member of staff very helpful
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12 Apr 2024
Verified review
Efficient and economical
Shoes were slightly less than on other websites. Ordering was easy and shipped quickly.
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