SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,462 reviews in the last 12 months23,427 total reviews  

4.62
Excellent

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Most relevant positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Most relevant negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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7 Jun 2024
 Verified review

Genuine Tom's for £19 each, bargain!!!!

Fantastic, I have issues with my right foot, so I buy Sketchers often the 'Bobs' range, but after passing this shop yesterday, I noticed 'Tom's ' so went in and purchased two pairs. I was shocked to see genuine Tom's for £19 a pair! It's worth visiting Mccarthy Glen just for this shop alone. Get yourselves a fantastic bargain. Shop staff really helpful and no pressure selling either. Perfect shopping experience 👌
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NR
Nik R.
Eastbourne
6 days ago
 Verified review
Discounted Tommy Hilfiger trainer socks were easily found on the Soletrader outlet website at the right price and were quickly dispatched to my chosen Soletrader store as part of their click and collect option. Collection, from probably their busiest store - Oxford Street, London went smoothly. Will go to Soletrader as my first point of call for footwear in future.
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28 May 2024
 Verified review
The interest the assistant showed in my need’s when selecting the best option for my feet. The knowledge of the assistant and suggestions, in selecting the best footwear style for my feet. It would be great if brands were asked to make some wide fittings in their footwear,also half sizes. In particular the trending footwear brands.
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AP
27 May 2024
 Verified review

Fashionable Footwear which is value for money!

I like Sole Trader because it has fashionable footwear that is good value for money. The staff member who served me today was very helpful in ordering me a pair of shoes that I’d liked from a previous purchase but which weren’t in the shop. Could get them delivered to home or shop. Excellent.
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6 Jun 2024
 Verified review
I visited Bluewater branch yesterday.Staffs were very helpful and kind.Overall shop was very well organised,clean and labels were clear to everyone.(sometimes ı am struggling to find the price of the items in other stores and can’t find any staff to ask for help.)
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6 Jun 2024
 Verified review
Prompt delivery of a top quality product can’t think of anything you could change. My son recently bought from you and his delivery went astray but he was amazed with the excellent customer service he received, his experience prompted me to buy from you.
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20 hours ago
 Verified review

Top Quality

Purchased trainers and shoes at Braintree Retail Villlage and on line. Staff were so helpful and polite, a credit to the Company. On line was straightforward, easy to order and super fast delivery. Top quality at brilliant competitive prices.
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31 May 2024
 Verified review
The person who was at the counter was super helpful and extremely pleasant. It would have been nice to have the shoes I ordered on Friday delivered to the shop the next day instead of waiting until Tuesday or possibly Wednesday.
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8 Jun 2024
 Verified review
The 2 staff we were greeted by at McAther Glen in cannock were very professional helpful and really friendly. They had a great connection between themselves which I feel put the store in a relaxed environment. Thanks guys
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27 May 2024
 Verified review
Shop assistant great. Didn’t ask too many questions or ask if I needed help which was perfect. But as I asked for sizes she was straight on it. She went back and forth for me efficiently. Really great service.
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2 Jun 2024
 Verified review
Great service online and instore, where I was served by friendly knowledgeable staff. Ordered various shoes online as they didn't have my size instore. I returned unwanted shoes to store without any quibble
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9 days ago
 Verified review

Very friendly and helpful staff

Looked at the trainers I wanted at sole traders on a Friday tea time didn’t have my size but said they’d order them and I’d probably get them Tuesday in fact I got them the next day well done sole trader
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13 days ago
 Verified review
All good. Fast and cheap shipping to EU. Package sent with taxes and duties paid (so no need to deal with that upon reception) is a big plus since Brexit. Would purchase again from Soletrader.
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2 days ago
 Verified review
Easy to navigate website & order. Collect from store convenient & free. Staff in shop asked if I’d like to try on to save me a return visit if not suitable. Very friendly & helpful staff.
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28 May 2024
 Verified review
The guy who served me I wish I could remember his name . He was super cool , emo look. Really attentive and great customer service . He made me wanna return . I bought Dr martens 🤩
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5 Jun 2024
 Verified review

Excellent Service

Nothin, the service was excellent. My husband and I are both disabled and the assistant went out of her way to help my husband with the correct fitting shoes.
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24 May 2024
 Verified review
Struggled ordering online. Contacted store and was supported immediately by a very helpful member if staff. Goods arrived within 24hrs. Well done Soletrader!
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7 days ago
 Verified review
No issues at all, website is easy to use, selection and checkout were simple, delivery cost and delivery time we're really good. Shoes are as described 👍
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8 Jun 2024
 Verified review
Amazing shopping experience. Excellent stock and incredibly quick delivery. Will undoubtedly order from ST again, and encourage others to do so as well.
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8 Jun 2024
 Verified review
Very fast and efficient delivery service. I would highly recommend. Item is exactly like the picture on the website too. Very pleased with my purchase.
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