Reviews for SOLETRADER
4.74/5.00
Excellent
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SOLETRADERReviews
: 20,238ExcellentCertified
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SOLETRADER- Logo - reviews
SOLETRADER - Branded footwear and accessories
A global shoe and accessories retailer known for innovation, design and heritage. Discover a wide range of shoes, boots, trainers and accessories from the biggest and newest brands
Contact
14 Maxted Road
HP2 7DX Hemel Hempstead
United Kingdom
Trade register
Companies House 01115756
Authorised representative
Lilly Bordon, Marcel Bordon
the most relevant positive review
2021-02-19T15:48:26Z 10 months ago
The sneakers are just as expected, authentic & well fitting. The delivery was very reasonable. It is our local customs that causes unnecessary delays in terms of how fast we receive our goods here in South Africa, otherwise I should've gotten them much quicker because Soul Trader got them here in the country within 24hours, "quickest I've ever experienced so far in my online shopping experience."
the most relevant critical review
2021-11-27T08:20:31Z 7 days ago
Postcode discrimination when it comes to delivery and return costs. Extraordinarily high delivery and return cost to get items to
Highland Scotland despite my post code being in mainland Scotland, in a city and close to a bus station, railway station, airport and major A classification roads with no real additional transport costs to get here. I paid £10.50 to receive/try on/send back these shoes. Sole trader were unhelpful and had no empathy to the high delivery/return cost or the clear postcode discrimination. Would not buy from this company again.
SOLETRADER- Logo - reviews
Answer by SOLETRADER
5 days ago
Hello, thank you for your review. All delivery and returns information is clearly provided on our website, however we are very sorry for the disappointment caused. Kind regards. SOLETRADER
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-02-19T15:48:26Z 10 months ago
The sneakers are just as expected, authentic & well fitting. The delivery was very reasonable. It is our local customs that causes unnecessary delays in terms of how fast we receive our goods here in South Africa, otherwise I should've gotten them much quicker because Soul Trader got them here in the country within 24hours, "quickest I've ever experienced so far in my online shopping experience."
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2021-11-27T08:20:31Z 7 days ago
Postcode discrimination when it comes to delivery and return costs. Extraordinarily high delivery and return cost to get items to
Highland Scotland despite my post code being in mainland Scotland, in a city and close to a bus station, railway station, airport and major A classification roads with no real additional transport costs to get here. I paid £10.50 to receive/try on/send back these shoes. Sole trader were unhelpful and had no empathy to the high delivery/return cost or the clear postcode discrimination. Would not buy from this company again.
SOLETRADER- Logo - reviews
Answer by SOLETRADER
5 days ago
Hello, thank you for your review. All delivery and returns information is clearly provided on our website, however we are very sorry for the disappointment caused. Kind regards. SOLETRADER
Read more
What other customers say about their experience with SOLETRADER
2021-11-23T13:53:54Z 11 days ago
So i was unable to find the size trainer for my partner. The shop worker suggested taking a picture on-line and having a look. I found the trainer but ended up coming back to sole trader and buying sandals and boots with the student discount which he was also very helpful with and spending over £250 but you don't mind when you get helpful service like i had
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2021-11-25T07:14:34Z 9 days ago
Excellent company. Their customer service is very good. I had to return a pair of mens slippers, basically because my partner said they were too small ( he is between sizes, and foot ware can be tricky). Easy to return ( small fee). Ordered a new pair yesterday, and they are being delivered today. Perfect.
Verified review|
2021-12-02T09:24:12Z Yesterday
I’ve already written a review! Customer service (on line chat) is very good and explained a query I had. Good quality products. Efficient service. I had to return a pair of mens slippers not comfortable. Had to pay to return the. (Via Post office). Ordered a different style that arrived next day.
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2021-11-24T11:45:04Z 10 days ago
My order was processed promptly and the goods arrived excellently packed. Unfortunately for me, the colour was not right and Soletrader processed my refund in good time and with no problem. I would definitely buy again from them and higly recommend them.
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2021-11-21T17:15:25Z 13 days ago
I had to visit the store for a second time today and I was very impressed with the service. It was friendly and informative and the store went out of their way to ensure I chose the right pair of boots. I would go back again.
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SOLETRADER- Logo - reviews
Answer by SOLETRADER
12 days ago
Hello, thank you for your review. We are very pleased to hear that you were happy with the service provided by our store. Kind regards. SOLETRADER
2021-11-25T07:44:31Z 9 days ago
I ordered a pair of boots and paid next day delivery, however delivery was two days but I guess that was more to do with the company carrying out the delivery, apart from that great boots and good price.
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2021-12-01T19:21:17Z 2 days ago
The boots arrived very quickly but were unfortunately a narrow fit so I had to return them. The return process was easy. Shame the boots were narrow as they were great looking and lightweight.
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2021-11-19T16:19:12Z 15 days ago
Item sold out everywhere else, found it on Sole Trader at a discounted price, reasonable delivery charge and super fast delivery - excellent service all round, thanks Sole Trader!
Verified review|
SOLETRADER- Logo - reviews
Answer by SOLETRADER
12 days ago
Hello, thank you for your great review. We are very pleased to hear that you were happy with the service provided. Kind regards. SOLETRADER
2021-12-02T10:27:15Z Yesterday
Spoke to member of store staff by phone who explained my item must be ordered online (they could have done this for me had I been in store). Received my item the next day, postage free!
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2021-11-18T20:50:18Z 15 days ago
When you pay £159 on a pair of boots I feel you should get a bag !! I know it’s all about saving the planet etc ,why not a paper bag 😬and you don’t price match which is disappointing .
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2021-11-25T07:40:14Z 9 days ago
The website has numerous pictures to allow for an informed decision. There is a large variety of shoes and the prices are very competitive.
I would definitely use the site again
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2021-11-06T17:41:11Z 1 month ago
Delivery was quick but had to return the boots as there were to big but returning was easy and quick and the refund went through realy quick cant fault them will use them again
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2021-12-01T12:05:25Z 3 days ago
Excellent service from ordering to fast delivery. Shoes came in box and not damaged. Added bonus of 90 days for a refund is excellent as these shoes are a Christmas gift.
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2021-11-08T07:46:36Z 1 month ago
Bought some more shoes recently, always a pleasant experience in this shop (Trafford Centre). The stock is really nice and well priced and the staff are very helpful.
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2021-11-12T16:36:39Z 22 days ago
Just popped into Leicester, High Cross Store and purchased two pairs of DM’s. The young lady that served me was great, knowledgeable, and very helpful. Thank you.
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2021-11-07T16:41:48Z 1 month ago
i loved dion and harvey in the canterbury store. they were really friendly and chatty. made me feel very welcome and will definitely go there to purchase again!
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2021-11-27T18:45:28Z 6 days ago
No fuss, quick and efficient service from both members of staff who sold me my boots today. Lovely boots and very pleased with my purchase.
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2021-11-28T11:39:04Z 6 days ago
I have been buying soletrader shoes for the past 5 years. This is my fourth pair. I just like the softness of the heel cup and the sole.
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2021-11-06T18:56:50Z 1 month ago
Great service no problems got exactly what I wanted and boots were perfect delivery on time exactly what you want from online shopping 👍
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2021-11-28T19:40:47Z 5 days ago
Great value and cheaper than other companies, mega quick delivery. First time used but will definitely return for future purchases.
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Reviews for SOLETRADER
4.74/5.00
Excellent
How is the rating calculated?
Trustmark for SOLETRADER
Status:
updated on: 03/12/2021
certified since: 28/01/2016
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about SOLETRADER
SOLETRADER- Logo - reviews
SOLETRADER - Branded footwear and accessories
A global shoe and accessories retailer known for innovation, design and heritage. Discover a wide range of shoes, boots, trainers and accessories from the biggest and newest brands
Contact
14 Maxted Road
HP2 7DX Hemel Hempstead
United Kingdom
Trade register
Companies House 01115756
Authorised representative
Lilly Bordon, Marcel Bordon