Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.60/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,754 Trusted Shops reviews collected in the last 12 months.
In total, soletrader.co.uk has already collected 10,383 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/08/2018
Date of order
03/08/2018
17/08/2018
Goods as described, quick delivery.
5.00
Excellent

Date of publication
17/08/2018
Date of order
02/08/2018
17/08/2018
I never did receive my order even though i paid extra for next day delivery.I was not told delivery would not be happening so waited in all day.Rang sole trader , i got an apology and the offer to refund my next day delivery charge.Order was to be delivered 4 days later I cancelled the order as we were on holiday on the delivery date but the delivery and customer service was diabolical
1.00
Very Poor

Date of publication
17/08/2018
Date of order
03/08/2018
17/08/2018
Excellent
5.00
Excellent

Date of publication
17/08/2018
Date of order
03/08/2018
17/08/2018
Fast and personalised experience
5.00
Excellent

Date of publication
16/08/2018
Date of order
02/08/2018
16/08/2018
Saw the type of shoe I liked on the high street. None available in my size went on line found at soletrader made payment deliver the day I wanted. Really good service.
5.00
Excellent

Date of publication
16/08/2018
Date of order
02/08/2018
16/08/2018
Delivery was very confusing......received an email to say "shoes where on their way" and would be with me the next day. I had paid for delivery , so was really impressed......
Unfortunately having waited in till mid afternoon on the Friday, I realised they weren't coming, they then didn't arrive until the following Monday
3.67
Good

Date of publication
16/08/2018
Date of order
01/08/2018
16/08/2018
Ordering was easy. Delivery was quick. Quality of goods were excellent.
5.00
Excellent

Date of publication
15/08/2018
Date of order
01/08/2018
15/08/2018
Very good.
4.00
Good

Date of publication
15/08/2018
Date of order
01/08/2018
15/08/2018
excellent service
4.67
Excellent

Date of publication
15/08/2018
Date of order
31/07/2018
15/08/2018
Delivered on time and easy to use service
4.33
Good

Date of publication
15/08/2018
Date of order
01/08/2018
15/08/2018
Three times order was delayed and canceled over credit card purchase. Our credit is excellent We have no issues with other on line stores. Won’t try again
1.00
Very Poor

Date of publication
15/08/2018
Date of order
29/07/2018
15/08/2018
Everything just worked great
4.00
Good

Date of publication
15/08/2018
Date of order
31/07/2018
15/08/2018
Quick delivery
5.00
Excellent

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
Quick delivery and nice products.
5.00
Excellent

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
Fast delivery very pleased
5.00
Excellent

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
I never got my order, it was canceled... maybe your IT team can work on IT systems that are "speaking to each other"... so that customers do not receive such requests when their products were never delivered...
1.00
Very Poor

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
Delivered in good time excellent customer services.
5.00
Excellent

Date of publication
14/08/2018
Date of order
30/07/2018
14/08/2018
All went well
4.00
Good

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
Good job
4.00
Good

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
Quality of shoes were amazing just as they should be. Fast delivery too
5.00
Excellent

Date of publication
14/08/2018
Date of order
27/07/2018
14/08/2018
These were a gift for my son - he's VERY happy with them.
5.00
Excellent

Date of publication
14/08/2018
Date of order
31/07/2018
14/08/2018
It’s very good
Recommend
5.00
Excellent

Date of publication
13/08/2018
Date of order
30/07/2018
13/08/2018
Excellent service. Shoes as described. Arrived on time.
5.00
Excellent

Date of publication
13/08/2018
Date of order
30/07/2018
13/08/2018
100 servis, fast delivery
5.00
Excellent

Date of publication
13/08/2018
Date of order
30/07/2018
13/08/2018
Great price and delivery
5.00
Excellent

Date of publication
13/08/2018
Date of order
29/07/2018
13/08/2018
Shoes are great as always with base London. Had to juggle delivery dates to guarantee delivery in 2-3 days as click and collect from local store was estimating 5 working days for delivery.
3.67
Good

Date of publication
13/08/2018
Date of order
30/07/2018
13/08/2018
Good service and very prompt, I brought lovely shoes for my husbands birthday which he is very pleased with.
5.00
Excellent

Date of publication
13/08/2018
Date of order
30/07/2018
13/08/2018
Love the shoes send 3 emails to Customerservice but the never ever emails me back

//Pernilla sweden
2.33
Poor

Date of publication
12/08/2018
Date of order
29/07/2018
12/08/2018
The only shop with the shoe required in the size I needed. Very good service, prompt delivery. Really couldn’t fault the service.
5.00
Excellent

Date of publication
12/08/2018
Date of order
29/07/2018
12/08/2018
Website saying in stock yet this was not the case
1.00
Very Poor

Date of publication
12/08/2018
Date of order
27/07/2018
12/08/2018
Good price and pickup
5.00
Excellent

Date of publication
12/08/2018
Date of order
28/07/2018
12/08/2018
Very good value
5.00
Excellent

Date of publication
12/08/2018
Date of order
27/07/2018
12/08/2018
Lovely product and great service
5.00
Excellent

Date of publication
12/08/2018
Date of order
21/07/2018
12/08/2018
The whole experience from ordering to receiving my order was good.
5.00
Excellent

Date of publication
12/08/2018
Date of order
29/07/2018
12/08/2018
Great service..
5.00
Excellent

Date of publication
11/08/2018
Date of order
28/07/2018
11/08/2018
Quick and effective
5.00
Excellent

Date of publication
11/08/2018
Date of order
28/07/2018
11/08/2018
Shops are always disappointing as whenever I go in they never have my size.
5.00
Excellent

Date of publication
11/08/2018
Date of order
27/07/2018
11/08/2018
The guy at The Oracle, Reading had an excellent manner and was very confident with his information, Just sorry I didn't get his name.
4.67
Excellent

Date of publication
11/08/2018
Date of order
27/07/2018
11/08/2018
Ddff
4.00
Good

Date of publication
11/08/2018
Date of order
28/07/2018
11/08/2018
Product excellent, customer service awful and this is the 3rd review I have been asked to make and have made Just about sums up the cust service
2.33
Poor

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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