Certificate for soletrader.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
28/01/2016
Valid until
27/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for soletrader.co.uk
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- Delivery
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- Customer service
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Experience with soletrader.co.uk
Very friendly helpful staff, the shop was due to close shortly but that did not stop them offering assistance and us purchasing 2 pairs of shoes
Staff in your Westfield store were very helpful and friendly, though they seemed very understaffed leaving many others waiting to recieve service
Found a gorgeous pair of sandals in Canterbury sole trader and the man was so helpful, we made him get us so many different sizes and styles and he was lovely
The shop in the Aberdeen "Union Square" is very poor. Staff members are not welcoming and you have to physically ask them for help. Despite the shop sell brand new shoes, they are dirty.
Service like it should be - not pressured, not being watched suspiciously. Left to make decision without being patronised. Efficiently put through the register with gentle conversation. Great service and both transactions were the same for my son & I. Well done
The customer service in the store was great; however, I am extremely disappointed that I could not have a physical receipt at the Point of sale. I was informed that they email receipts, and when I said I preferred not to provide my email, the customer service agent said this was the only way to receive a receipt. Against my will, I now receive adverts & my info could be sold, as is v common.
As a man you just need to get in and out as painlessly as possible and sole in Notts is the shoe shop for me no bother just good friendly staff
I bought shoes from the Canterbury store. All the staff were really helpful and attentive. Will definitely buy from there again.
I received my size I asked for very quickly. However when I was given the pump to try on, they returned back to the till where the other two members were.
My usual size didn't fit so sent my partner back to get the next size up. They gave the pumps to my partner to bring with me, again I struggled to get on. In the end I had to ask if they has a show horn. Little improvements to be made I think.
My usual size didn't fit so sent my partner back to get the next size up. They gave the pumps to my partner to bring with me, again I struggled to get on. In the end I had to ask if they has a show horn. Little improvements to be made I think.
Always have a good experience in this shop in Sutton. Member of staff has been there a long time and always so helpful and goes over and above to assist. Don't know the ladies name who is there every time but she is fairly short with mid length hair tied back.
Come back time and again - maybe she should be awarded for the cleanliness and service
Come back time and again - maybe she should be awarded for the cleanliness and service
Staff was a big help by getting another store to deliver my shoe which was the last pair in my size. I am so grateful for they help.
The staff at my local store in sutton surrey are extremely helpful and go out of there way to give great customer satisfaction
Always purchase from Sutton branch, if they do not have what you want they Will check Kingston store to see if is in stock.
It was all very simple - just what every customer wants... ordering, delivery, good communication. Ideal.
I paid by PayPal the store delivered to my home address instead of my selected address then I requested it to a pick up store where I needed photo ID to collect my parcel. I do not have any photo ID so the store would not let me have my parcel even though I had masses of other ID with me. In all it as taken 15 days for me to receive my goods. Soletrader customer services are very good it is DPD
soletrader.co.uk
soletrader.co.uk was certified by Trusted Shops on 28/01/2016.
Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
HP2 7EA Hemel Hempstead
United Kingdom
Tel: 0800 731 6441
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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