Certificate for soletrader.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
28/01/2016
Valid until
27/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for soletrader.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with soletrader.co.uk
Date of publication
25/03/2019
Date of order
07/02/2019
25/03/2019
a week after purchase i was notified that my order was canceled by the seller without proper explanation i asked what was the exact reason and how to repeat the order as i really wanted the shoes but never rceived a reply or details of the refund
Date of publication
25/03/2019
Date of order
25/03/2019
25/03/2019
Nice staff good selection
Date of publication
25/03/2019
Date of order
11/03/2019
25/03/2019
Very speedy and well packaged
Date of publication
25/03/2019
Date of order
11/03/2019
25/03/2019
Excellent product arrived exactly when they said it would.
Date of publication
25/03/2019
Date of order
25/03/2019
25/03/2019
Had what I wanted and very helpful staff
Date of publication
25/03/2019
Date of order
05/03/2019
25/03/2019
Everything went well, the delivery was super fast even though I live in the Netherlands
Date of publication
25/03/2019
Date of order
22/03/2019
25/03/2019
Manager is about helpful as a corpse
Date of publication
24/03/2019
Date of order
23/03/2019
24/03/2019
Very attentive, helpful and pleasant staff.
Date of publication
24/03/2019
Date of order
24/03/2019
24/03/2019
Great shop and very helpful staff
Date of publication
24/03/2019
Date of order
03/03/2019
24/03/2019
Good service all round
Date of publication
24/03/2019
Date of order
24/03/2019
24/03/2019
Good service as always
Date of publication
24/03/2019
Date of order
24/03/2019
24/03/2019
Very good service and helpful staff
Date of publication
24/03/2019
Date of order
22/03/2019
24/03/2019
Went into the mall cribbs causeway store and wasnt even acknowledged or greeted by the 2 memebers of staff. The guy was more then happy to help but only when i approached him but the lady on the other hand couldnt be ruder. No eye contact, completely ignored me and mybrother
soletrader.co.uk replies: 25/03/2019
Hello, thank you for your review. We are very sorry to hear about your poor experience in our store. This has been passed on to the relevant personnel and will be dealt with. We do apologise for the disappointment this has caused. Kind regards. SOLETRADER
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Fast and efficient delivery service
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Good, prompt delivery. Item as described. Happy days
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Ordered these boots in sale. I’m a size 4 and they came in the girls section so didn’t quite know what to expect as I’m a mature woman Really pleased with them however. Perfect fit, really nice quality and very comfortable. Lovely colour. Just what I was looking for
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Fast delivery. Shoes very comfortable and nice looking
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Quick smooth service delivery fast great product would recommend
Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
I love shopping at Soletrader excellent customer service and very friendly staff.
Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
Very good service found what I was looking for
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Bought a Cap, came with in the time stated, as described, no problems. Good communication via email to inform me every stage from to delivery. Will use again no probs
Date of publication
23/03/2019
Date of order
09/03/2019
23/03/2019
Great deal on good shoes
Date of publication
22/03/2019
Date of order
07/03/2019
22/03/2019
Good fast delivery and a nice comfy boot
Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
Great friendly service
Date of publication
22/03/2019
Date of order
07/03/2019
22/03/2019
Easy ordering and fast delivery
Date of publication
21/03/2019
Date of order
07/03/2019
21/03/2019
Very easy and fast transaction
Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
Good service . No problems
soletrader.co.uk
soletrader.co.uk was certified by Trusted Shops on 28/01/2016.
Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
HP2 7EA Hemel Hempstead
United Kingdom
Tel: 0800 731 6441
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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