Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,932 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 8,967 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/02/2018
Date of order
19/02/2018
24/02/2018
Excellent service delivery and communication will definitely recommended to friends
5.00
Excellent

Date of publication
24/02/2018
Date of order
19/02/2018
24/02/2018
Reasonable prices, quick & easy online shopping process with super fast delivery Highly recommend
5.00
Excellent

Date of publication
24/02/2018
Date of order
19/02/2018
24/02/2018
Great item, super quick delivery
5.00
Excellent

Date of publication
24/02/2018
Date of order
18/02/2018
24/02/2018
Very speedy delivery- excellent product. Happy customer....thank you
5.00
Excellent

Date of publication
23/02/2018
Date of order
13/02/2018
23/02/2018
I had to phone keep phoning Soletrader to find out when my delivery had arrived in store.
They said they sent me an email but I checked all my in boxes (junk and spam) and I received no communication.
The Soletrader store and staff in Swindon Outlet are fantastic but the centralised ordering communication system was poor.
3.33
Fair

Date of publication
23/02/2018
Date of order
16/02/2018
23/02/2018
Very pleased with customer service and reduction on boots was very good
5.00
Excellent

Date of publication
22/02/2018
Date of order
17/02/2018
22/02/2018
Shoes are great Service was fine but o paid for next day delivery and it took a few days. Great otherwise
4.00
Good

Date of publication
22/02/2018
Date of order
17/02/2018
22/02/2018
Missed me by 11 minuets on the first day. Had my good the next.
4.33
Good

Date of publication
22/02/2018
Date of order
14/02/2018
22/02/2018
Excellent customer service at Canterbury 10/10
5.00
Excellent

Date of publication
22/02/2018
Date of order
17/02/2018
22/02/2018
Great service online quick del
4.00
Good

Date of publication
21/02/2018
Date of order
11/02/2018
21/02/2018
I paid the shoes but i didnt get my money back so when can this happen
3.00
Fair

soletrader.co.uk replies: 22/02/2018
Hello, thank you for your review. As this order was cancelled before dispatch, no money has been debited from your account. Kind regards. SOLETRADER

Date of publication
21/02/2018
Date of order
16/02/2018
21/02/2018
Great service
5.00
Excellent

Date of publication
21/02/2018
Date of order
13/02/2018
21/02/2018
Pair of shoes fell apart in5 days
1.67
Poor

soletrader.co.uk replies: 22/02/2018
Hello, thank you for your review. We are sorry to hear that there is a problem with the shoes you have purchased. Please make a return to store so that we can resolve this issue for you. We do apologise for any inconvenience caused. Kind regards. SOLETRADER

Date of publication
21/02/2018
Date of order
13/02/2018
21/02/2018
Good staff.
4.00
Good

Date of publication
21/02/2018
Date of order
17/02/2018
21/02/2018
very helpful staff
5.00
Excellent

Date of publication
21/02/2018
Date of order
18/02/2018
21/02/2018
Staff very attentive and helpful - despite impressive window display internal range was limited, although good value.
4.33
Good

Date of publication
20/02/2018
Date of order
15/02/2018
20/02/2018
Really good
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
Fabulous pair of boots very helpful attentive salesman
5.00
Excellent

Date of publication
20/02/2018
Date of order
15/02/2018
20/02/2018
Excellent delivery timescales and great product
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
All in all good
4.00
Good

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Got a great pair of leather boots half price.
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
Sales assistant very helpful.
4.33
Good

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Excellent
5.00
Excellent

Date of publication
20/02/2018
Date of order
18/02/2018
20/02/2018
Delivery not applicable but did not want to lower overall score by not filling in
5.00
Excellent

Date of publication
20/02/2018
Date of order
16/02/2018
20/02/2018
Found what I was looking for and very pleased to see that the shoes were £ 15.00 cheaper than other stores selling the same ones.Staff very helpful too.
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
Shop assistants spent extra effort to ensure the leather on each shoe matched as closely as possible
4.50
Excellent

Date of publication
20/02/2018
Date of order
18/02/2018
20/02/2018
Pleasant
4.67
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
I was only browsing for a light shoe for my holidays when I spotted a pair of sketchers.they were £57 in another shop in the town ,here £37.99.bargin. The shop was clean and tidy and the staff were helpful and efficient.will be going back.
4.33
Good

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
I really like shopping in your shop
5.00
Excellent

Date of publication
20/02/2018
Date of order
16/02/2018
20/02/2018
Staff were both really friendly, helpful and efficient. Wouldn’t hesitate to shop there again.
5.00
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Not many choices.
3.33
Fair

Date of publication
20/02/2018
Date of order
15/02/2018
20/02/2018
Extra fast delivery, packaging was great and love the product Many thanks
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
Excellent
5.00
Excellent

Date of publication
20/02/2018
Date of order
18/02/2018
20/02/2018
Very polite member of staff who served me
5.00
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Person in shop very helpful and really quick in finding the product I was looking for. I was in and out very quickly
5.00
Excellent

Date of publication
20/02/2018
Date of order
16/02/2018
20/02/2018
Yeah very good staff were polite and didn’t act like bellends good stock at ok price
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
all satisfactory
4.00
Good

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
Went to the shop so that’s why I haven’t rated the delivery and the staff was very friendly and helpful not pushy very nice shop and staff
5.00
Excellent

Date of publication
20/02/2018
Date of order
13/02/2018
20/02/2018
Brilliant price on a beautiful product, was not expecting to find such a great bargain
5.00
Excellent

Date of publication
20/02/2018
Date of order
17/02/2018
20/02/2018
Friendly service
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk

Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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