Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,931 Trusted Shops reviews collected in the last 12 months.
In total, soletrader.co.uk has already collected 9,958 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/06/2018
Date of order
12/06/2018
22/06/2018
Trainers were excellent, price was cheapest I could find anywhere online.
Good service in store when collecting my trainers, only grumble is that the trainers took quite a few days to arrive.
Overall would highly recommend and I would happily shop with Sole Trader again.
4.33
Good

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Website very easy to use, payment very smoothe delivery very prompt an excellent shopping experience....
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Fast delivery, beautiful shoes
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Great customer service highly recommend, speedy delivery and well packaged
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Excellent service; friendly, courteous and efficient.
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Super fast dispatch thanks
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Was told in the shop they were not available online but looking myself I found they were
4.33
Good

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
The shoes look great They hurt the first time I wore them but it's ok now they have stretched. First, I was told I would be delivered on Monday but I wasn't. Then I was told it would be on Tuesday and I was. They tell you the exact time of delivery and the name of the person who will deliver. You have the option to have it delivered at a convenient place or even change the address of delivery.
4.33
Good

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Lovely costomer service, I will always shop with you guys
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
Always great service. Very dependable
5.00
Excellent

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
After waiting weeks for an update on restock, get excited to purchase trainers, order, pay for ....only to be told out of stock. Gutted. Worst part though had to chase to get money back. Disappointing service. Will struggle to trust soletrader again.
1.00
Very Poor

Date of publication
21/06/2018
Date of order
16/06/2018
21/06/2018
I picked the shoes up from the shop so never got them delivered to my house. However I ordered them on the Friday and they were in the shop on the Saturday to be picked up.
5.00
Excellent

Date of publication
21/06/2018
Date of order
11/06/2018
21/06/2018
I still have not received my order
1.00
Very Poor

Date of publication
20/06/2018
Date of order
15/06/2018
20/06/2018
Perfect
5.00
Excellent

Date of publication
20/06/2018
Date of order
15/06/2018
20/06/2018
Very good product and service provided by late delivery on product
3.67
Good

Date of publication
20/06/2018
Date of order
15/06/2018
20/06/2018
Excellent service
5.00
Excellent

Date of publication
20/06/2018
Date of order
15/06/2018
20/06/2018
Arrived on time, good service
5.00
Excellent

Date of publication
20/06/2018
Date of order
15/06/2018
20/06/2018
Easy ordering and fast delivery
Thank you
5.00
Excellent

Date of publication
20/06/2018
Date of order
14/06/2018
20/06/2018
My g
5.00
Excellent

Date of publication
20/06/2018
Date of order
15/06/2018
20/06/2018
Easy, quick, and good product.
5.00
Excellent

Date of publication
20/06/2018
Date of order
14/06/2018
20/06/2018
Great on everything
5.00
Excellent

Date of publication
20/06/2018
Date of order
14/06/2018
20/06/2018
None
5.00
Excellent

Date of publication
19/06/2018
Date of order
14/06/2018
19/06/2018
Fast service and delivery.
4.67
Excellent

Date of publication
19/06/2018
Date of order
14/06/2018
19/06/2018
No issues. Delivery as expected. Brilliant service
5.00
Excellent

Date of publication
19/06/2018
Date of order
14/06/2018
19/06/2018
The service I received was above and beyond what I expected,excellent from start to finish ,thank you
5.00
Excellent

Date of publication
19/06/2018
Date of order
13/06/2018
19/06/2018
All great
5.00
Excellent

Date of publication
19/06/2018
Date of order
14/06/2018
19/06/2018
no problems at all with my online order and delivery was very quick with lots of information on timing
5.00
Excellent

Date of publication
19/06/2018
Date of order
13/06/2018
19/06/2018
From order to delivery was excellent
5.00
Excellent

Date of publication
18/06/2018
Date of order
13/06/2018
18/06/2018
Very happy with the shoes & service.
5.00
Excellent

Date of publication
18/06/2018
Date of order
12/06/2018
18/06/2018
Excellent service and delivery
5.00
Excellent

Date of publication
18/06/2018
Date of order
09/06/2018
18/06/2018
Good service no problems
5.00
Excellent

Date of publication
18/06/2018
Date of order
12/06/2018
18/06/2018
excellent
5.00
Excellent

Date of publication
18/06/2018
Date of order
10/06/2018
18/06/2018
Very pleased with your service
5.00
Excellent

Date of publication
18/06/2018
Date of order
12/06/2018
18/06/2018
Great shoes that are hard to find. Replacement for old pair. Thank you
5.00
Excellent

Date of publication
18/06/2018
Date of order
12/06/2018
18/06/2018
Can’t believe how quick it came
5.00
Excellent

Date of publication
18/06/2018
Date of order
12/06/2018
18/06/2018
very fast delivery
5.00
Excellent

Date of publication
18/06/2018
Date of order
13/06/2018
18/06/2018
Very helpful member of staff on the phone and on web chat. Lady in store for pick up was professional and friendly too.
5.00
Excellent

Date of publication
18/06/2018
Date of order
13/06/2018
18/06/2018
Delivery was absolutely shocking and I paid extra for next day delivery which didn't happen.
2.33
Poor

soletrader.co.uk replies: 19/06/2018
Hello, thank you for your review. We did dispatch your order on a next day delivery but we do apologise that DPD failed to leave your parcel with your neighbour as requested and for any inconvenience this caused. Kind regards. SOLETRADER

Date of publication
17/06/2018
Date of order
12/06/2018
17/06/2018
Slight confusion over picking up in shop. Apparently it was click & collect but I didn’t know that
4.33
Good

Date of publication
17/06/2018
Date of order
12/06/2018
17/06/2018
Ordered and delivered within 48 hours Great service.
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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