Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,471 Trusted Shops reviews collected in the last 12 months.
In total, soletrader.co.uk has already collected 10,717 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/10/2018
Date of order
04/10/2018
22/10/2018
Poor customer service, the person sounded like she couldn't be bothered helping me. I put the wrong shipping address on order I wanted and when I rang the woman said I couldn't do it but then said she could so when I thought it was all sorted I then got an email saying the order had been cancelled
1.00
Very Poor

Date of publication
22/10/2018
Date of order
08/10/2018
22/10/2018
Perfect service
5.00
Excellent

Date of publication
22/10/2018
Date of order
06/10/2018
22/10/2018
Best boots ever.. second pair and many more to come
5.00
Excellent

Date of publication
22/10/2018
Date of order
08/10/2018
22/10/2018
Great Service
5.00
Excellent

Date of publication
22/10/2018
Date of order
08/10/2018
22/10/2018
Great service
5.00
Excellent

Date of publication
22/10/2018
Date of order
07/10/2018
22/10/2018
I ordered some Timberland boots which arrived very quickly and were just as expected. I would use this company again. Great, thanks
5.00
Excellent

Date of publication
22/10/2018
Date of order
08/10/2018
22/10/2018
I still haven't received the items in store...
1.00
Very Poor

Date of publication
21/10/2018
Date of order
07/10/2018
21/10/2018
Very speedy delivery
5.00
Excellent

Date of publication
21/10/2018
Date of order
07/10/2018
21/10/2018
Didn’t allow me to place the order after emailing them to find out what they didn’t reply
1.00
Very Poor

Date of publication
21/10/2018
Date of order
05/10/2018
21/10/2018
Order cancelled due to stock error ... Disgusting
1.00
Very Poor

Date of publication
21/10/2018
Date of order
06/10/2018
21/10/2018
nice soft leather
4.00
Good

Date of publication
20/10/2018
Date of order
06/10/2018
20/10/2018
Speedy delivery. Excellent parcel tracking. Kept me up to date with deliveries etc.
5.00
Excellent

Date of publication
20/10/2018
Date of order
06/10/2018
20/10/2018
Good
5.00
Excellent

Date of publication
19/10/2018
Date of order
05/10/2018
19/10/2018
Exelent service goods arrived before day expected well packaged so no damage
5.00
Excellent

Date of publication
19/10/2018
Date of order
05/10/2018
19/10/2018
Excellent value, and great service. Very pleased
5.00
Excellent

Date of publication
18/10/2018
Date of order
04/10/2018
18/10/2018
Fantastic trainer,
5.00
Excellent

Date of publication
18/10/2018
Date of order
03/10/2018
18/10/2018
Quick delivery to store. Nice shoes, great price on sale
5.00
Excellent

Date of publication
18/10/2018
Date of order
02/10/2018
18/10/2018
Great fast delivery, great customer service.
5.00
Excellent

Date of publication
18/10/2018
Date of order
03/10/2018
18/10/2018
Good shopping experience, delivery good.
5.00
Excellent

Date of publication
16/10/2018
Date of order
02/10/2018
16/10/2018
Excellent service very pleased with my shoes
5.00
Excellent

Date of publication
16/10/2018
Date of order
02/10/2018
16/10/2018
Items delivered promptly and in good condition.
4.33
Good

Date of publication
16/10/2018
Date of order
01/10/2018
16/10/2018
Good sale price. Prompt delivery. Good communication. Well packed.
5.00
Excellent

Date of publication
15/10/2018
Date of order
01/10/2018
15/10/2018
Good website with fast delivery
5.00
Excellent

Date of publication
15/10/2018
Date of order
01/10/2018
15/10/2018
Box was a bit battered but other than that all v good
4.67
Excellent

Date of publication
15/10/2018
Date of order
01/10/2018
15/10/2018
Order arrived a week late when I paid for next day delivery
2.00
Poor

Date of publication
15/10/2018
Date of order
01/10/2018
15/10/2018
arrived next day, well packaged
5.00
Excellent

Date of publication
15/10/2018
Date of order
01/10/2018
15/10/2018
First time I ordered the wrong size, phoned up customer services who were amazing the best I have ever dealt with, the slippers were fantastic, will definitely use this company again
5.00
Excellent

Date of publication
15/10/2018
Date of order
29/09/2018
15/10/2018
Easy and fast shipping all the way to NZ
4.67
Excellent

Date of publication
14/10/2018
Date of order
30/09/2018
14/10/2018
Very impressed with the service by sole trader
Every time I have ordered my items have arrived quickly & they have kept me notified with my delivery times etc
Highly recommend & will use again
5.00
Excellent

Date of publication
14/10/2018
Date of order
30/09/2018
14/10/2018
Sent item back and still have not received acknowledgment that it has been received or even a refund initiated.
1.00
Very Poor

Date of publication
14/10/2018
Date of order
29/09/2018
14/10/2018
everything about my soletrader experience was excellent.
5.00
Excellent

Date of publication
14/10/2018
Date of order
30/09/2018
14/10/2018
Good website. Good service, prompt delivery
5.00
Excellent

Date of publication
13/10/2018
Date of order
29/09/2018
13/10/2018
Excellent quality boots. Lovely fit, and arrived really quickly.
5.00
Excellent

Date of publication
13/10/2018
Date of order
20/09/2018
13/10/2018
Great, thank you
5.00
Excellent

Date of publication
13/10/2018
Date of order
29/09/2018
13/10/2018
Thank you. Excellent
5.00
Excellent

Date of publication
13/10/2018
Date of order
29/09/2018
13/10/2018
Goods received on date given, excellent service
5.00
Excellent

Date of publication
13/10/2018
Date of order
29/09/2018
13/10/2018
Everything from ordering to delivery was excellent even when I called customer services they were very friendly and helpful. I would definitely recommend and order again
5.00
Excellent

Date of publication
13/10/2018
Date of order
26/09/2018
13/10/2018
Shoes arrived in excellent condition. Great service, would buy from them again
5.00
Excellent

Date of publication
12/10/2018
Date of order
25/09/2018
12/10/2018
Faultless transaction from start to finish.
This is not my first purchase, and I have always had the same experience.
Excellent products, great prices and quick delivery.
4.67
Excellent

Date of publication
12/10/2018
Date of order
28/09/2018
12/10/2018
Good buy
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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