I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
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21 Feb 2024
Verified review
Excellent company to order on line
I was looking for a certain type of Fitflop slippers for a couple of years and I found them at Sole Trader. It was easy to order on line and had fast delivery to the U.S. by DHL.
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Answer by SOLETRADER
23 Feb 2024
Hello, thank you for your review. We are so glad you enjoyed shopping with us! Kind regards, SOLETRADER
11 days ago
Verified review
The agents are friendly and price for the item that I purchased was really good and the item came right on time.Foresure I will buy from soletrader again.Thanks
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11 days ago
Verified review
The boots were exactly as expected - true to size and Ive worn them to work - they look smart and are comfortable and supportive
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21 Feb 2024
Verified review
Returned shoes as they were too big. Easily done and return actioned quickly. Great shoes as well.
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7 days ago
Verified review
Great shoes, great service, fast delivery. Everything needed for a positive online experience.
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25 Feb 2024
Verified review
Had the goods I required, web site easy to navigate, quick delivery. Job done.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for leaving us a 5 star review! Kind regards, SOLETRADER
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