Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,743 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 7,988 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Picked up my order in shop. 2 members of staff were talking whilst serving me, one just casually swore using the f word as if it was her normal way of speaking. Guy dealing with me wasn't interested. Didn't show me my purchase or offer if I wanted to try it on. Probably 2 of the worst people I have the misfortune of dealing with in a retail premises. I won't be back.
3.33
Fair

Ordered shoes. They charge for delivery even though they were £70. (Most places that charge delivery stop charging at around £50.) the shoes turned up and not the shade they advertised. To return them I am required to drive 10 miles to the nearest shop - if they were as advertised I wouldn't need be in this position - out of pocket for a pair of shoes I need to return
1.67
Poor

I found the staff to be very helpful.
4.50
Excellent

Lovely pair of shoes.
5.00
Excellent

Goods arrived within 24hrs of purchase-excellent service.
5.00
Excellent

goods arrived on schedule
4.67
Excellent

Prompt delivery with regular updates about my order whereabouts.
5.00
Excellent

Overall service great. Exactly as expected
5.00
Excellent

Thankyou
5.00
Excellent

Great sliders/flip flops in a lovely pink
5.00
Excellent

No problems at all thank you
5.00
Excellent

Used in store. Very helpful staff when trying on multiple pairs of shoes
5.00
Excellent

Very quick delivery
5.00
Excellent

Really easy to order. Great communication throughout delivery. Lovely greeting in the shop for collection. Altogether a great experience. Thank you
5.00
Excellent

Great shop to deal with.
5.00
Excellent

Great products, amazing service
5.00
Excellent

The shoe was described as 5cm Platform but the platform is low and I don't think that is up to 5cm.
They also advertised free return however the delivery note that came with the shoe stated customer must pay for delivery via post so advert was misleading. Return is only free if you find their high street store and return there.
3.33
Fair

soletrader.co.uk replies: 11/12/2017
Hello, thank you for your review. We are sorry to hear that you are not happy with your order. We do provide a free returns service with Collect+. Full details on using this service can be found on our website under Payments and Returns. Kind regards. SOLETRADER

Great as usual
5.00
Excellent

Order processed quickly, good communication regarding delivery. Goods received on time.
5.00
Excellent

Excellent service
5.00
Excellent

Excellent service all round.
5.00
Excellent

Your Crawley team were most helpful. I will definitely shop there again.
4.67
Excellent

Delivered in a very good time
5.00
Excellent

Great service.
5.00
Excellent

Smooth ordering process, good delivery to us here in France.
5.00
Excellent

Superb and efficient service.
Would highly recommend.
5.00
Excellent

Very helpful and friendly staff.
5.00
Excellent

Very happy very quick service
5.00
Excellent

Quick delivery, very pleased thanks
5.00
Excellent

still awaiting collect from store order 10 days tomorrow :( can t comment on product as have'nt received it yet
1.00
Very Poor

soletrader.co.uk replies: 08/12/2017
Hello, thank you for your review. Our free delivery to store service can take 3 - 5 working days. However, we are very sorry that we have exceeded this time frame and for any inconvenience that this has caused. Kind regards. SOLETRADER

Just fantastic. Quick delivery. Very good packaging and excellent quality. Will order again and will definately recomend to friends.
5.00
Excellent

pleased with the Item. Thanks.
5.00
Excellent

Had my daughters trainers delivered to Croydon branch to collect.
Available within a day and got myself a nice pair of boots while I was there
Friendly and helpful staff, very pleased.
5.00
Excellent

Faultless, no more to say. One happy customer.
5.00
Excellent

All good for online ordering.
5.00
Excellent

Great friendly service Got what I was after, thank you
5.00
Excellent

The sales assistant was helpful and polite. Would shop there again
5.00
Excellent

Excellent.
5.00
Excellent

Love the service.
4.00
Good

Friendly and helpful staff
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk

Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.