Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.54/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,049 Trusted Shops reviews collected in the last 12 months.
In total, soletrader.co.uk has already collected 11,030 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
11/12/2018
Date of order
26/11/2018
11/12/2018
Excellent
5.00
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
Loved these, was looking for this style for ages and finally found exactly what we were looking for.
5.00
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
Brill
5.00
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
prompt delivery, well packaged
5.00
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
Excellent all round
5.00
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
Fantastic service
5.00
Excellent

Date of publication
10/12/2018
Date of order
25/11/2018
10/12/2018
Great service. Will shop there again.
5.00
Excellent

Date of publication
10/12/2018
Date of order
25/11/2018
10/12/2018
Very good
5.00
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
Delivery was very fast and ordering process was very easy.
4.67
Excellent

Date of publication
10/12/2018
Date of order
26/11/2018
10/12/2018
Great service
Fast delivery
No problems
Would recommend
5.00
Excellent

Date of publication
10/12/2018
Date of order
24/11/2018
10/12/2018
Great service
5.00
Excellent

Date of publication
10/12/2018
Date of order
23/11/2018
10/12/2018
Quick delivery, excellent product good quality, wallet £30 cheaper on this site from others
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Excellent price.
It was meant as a present and it arrived in good condition but the packaging from the shop was torn.
3.00
Fair

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
My package arrived but I wasn’t called
I was up the centre so called in and they were there.
The boots are amazing though
3.67
Good

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Fast delivery
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Really good service and fast delivery
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
product came quickly
Thanks
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Good service and fast
5.00
Excellent

Date of publication
09/12/2018
Date of order
23/11/2018
09/12/2018
Very good shop with great prices. Highly recommended to everyone.
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Excellent service
5.00
Excellent

Date of publication
09/12/2018
Date of order
23/11/2018
09/12/2018
very good quality
4.00
Good

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Great fast service
5.00
Excellent

Date of publication
09/12/2018
Date of order
23/11/2018
09/12/2018
very good as usual
4.00
Good

Date of publication
09/12/2018
Date of order
23/11/2018
09/12/2018
Excellent
5.00
Excellent

Date of publication
09/12/2018
Date of order
25/11/2018
09/12/2018
Fantastic and swift service
5.00
Excellent

Date of publication
09/12/2018
Date of order
24/11/2018
09/12/2018
No thanks
5.00
Excellent

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
Good
4.00
Good

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
Excellent service
5.00
Excellent

Date of publication
08/12/2018
Date of order
22/11/2018
08/12/2018
Ordered as a Christmas gift. Received mismatched sizes. Initial customer service from store was amazing, item returned for a correctly matched pair to be sent. Head office customer service poor: received an email stating order cancelled with no explanation. Contacted store: again really helpful.
Had to source again at an increased cost :(
2.67
Fair

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
Boxed was damaged on arrival
3.67
Good

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
No hassle at all
5.00
Excellent

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
A WELL OILED SLICK’ OPERATION, WITH EXCELLENT COMMUNICATION SKILLS AND A REFRESHING PROMPTNESS.
5.00
Excellent

Date of publication
08/12/2018
Date of order
23/11/2018
08/12/2018
Very good service and really pleased with the product thank you
5.00
Excellent

Date of publication
08/12/2018
Date of order
23/11/2018
08/12/2018
I initially received a faulty pair of boots, but the customer service team were very helpful and sent out a replacement pair promptly.
1.33
Very Poor

soletrader.co.uk replies: 10/12/2018
Hello, thank you for your review. We are very sorry that your order did not arrive in a good condition. We can confirm that a replacement pair was dispatched to you. We do apologise for the inconvenience caused. Kind regards. SOLETRADER

Date of publication
08/12/2018
Date of order
24/11/2018
08/12/2018
Received on time and as described
4.00
Good

Date of publication
08/12/2018
Date of order
23/11/2018
08/12/2018
Good price and quality product.
4.33
Good

Date of publication
07/12/2018
Date of order
23/11/2018
07/12/2018
They cancelled my order despite my order and payment going through. Was very frustrated
1.00
Very Poor

soletrader.co.uk replies: 10/12/2018
Hello, thank you for your review. We are very sorry that we did not have the stock available to ship your order and for the disappointment this has caused. Kind regards. SOLETRADER

Date of publication
07/12/2018
Date of order
23/11/2018
07/12/2018
Brilliant website and fantastic delivery
5.00
Excellent

Date of publication
07/12/2018
Date of order
23/11/2018
07/12/2018
Great
5.00
Excellent

Date of publication
07/12/2018
Date of order
23/11/2018
07/12/2018
One of the shoes wasn’t in the brightest condition
4.00
Good

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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