Certificate for soletrader.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
28/01/2016
Valid until
27/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for soletrader.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with soletrader.co.uk
Great shop, bought trainers for my daughter, shop assistant gave us a flyer for a promotion, so she entered and won another pair of £70 trainers for free Sole trader is now our new shop for all our shoe purchases
Popped into store having looked around for 'Kickers' school shoes in half sizes. The female shop assistant served us promptly without being pounced on & was very helpful. We left the store to consider other options, only to return 2 hours later to purchase the shoes we had tried on earlier. At no time did we feel pressurised into buying the shoes, which made us feel comfortable about purchasing
Great shopping experience. Excellent choice of footwear. Knowledgeable staff. Always do my holiday shop here.
Nice customer service but the shop is designed in such a way that the staff can't see you when you come in and you have to go and find them.
I paid for delivery in order to receive them early, on a Friday. On the day they were due to arrive I received a text to say they would not be arriving until the Monday.
I paid for delivery for the Sunday but they came on the Saturday , which was lucky i had popped come
The black Joules wellies i ordered where totally covered in white marks which was totally unacceptable which is why i have returned them.
I cannot rate customer service as i have not spoken to them, but i have used Sole trader before and have had no problems and found them very good.
The black Joules wellies i ordered where totally covered in white marks which was totally unacceptable which is why i have returned them.
I cannot rate customer service as i have not spoken to them, but i have used Sole trader before and have had no problems and found them very good.
Friendly staff. Efficient service - a very pleasant shopping experience. Will definitely visit store again
Once I managed to place the order I was very pleased. Arrived very quickly but I wasn't in. Email straight away asking me to reschedule or instructions to leave in a safe place. Email was responded to immediately & successfully delivered the next day. Well packaged & I am very happy with the product. Would have been a 5 if I didn't have so many issues with the website. Almost gave up
Fantastic service. Kept well informed re delivery and it arrived bag on time. More than happy to recommend. Top service and cannot fault in any way. Huge thank you.
Delivered wrong shoes because they didn't actually have the pair ordered in stock. They didn't actually admit this until I got in touch with them.
Very poor service to accept an order for goods you don't have. Even worse to send the wrong shoes hoping customer wouldn't notice.
Very poor service to accept an order for goods you don't have. Even worse to send the wrong shoes hoping customer wouldn't notice.
It was easy to order, as I'm elderly and came next day brilliant service was well impressed
I was very happy with my purchase and the speedy delivery time. They were well packaged.
Order process easy, quickly despatched.
Delivery delayed but kept informed. Good service.
Delivery delayed but kept informed. Good service.
soletrader.co.uk
soletrader.co.uk was certified by Trusted Shops on 28/01/2016.
Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
HP2 7EA Hemel Hempstead
United Kingdom
Tel: 0800 731 6441
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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Customer reviews