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Review summary
Customers consistently praise the staff for being friendly, knowledgeable, and eager to assist. Delivery is frequently described as exceptionally fast and reliable, often exceeding expectations. Most reviews highlight the high quality, comfort, and wide selection of footwear. Customers appreciate the smooth, quick, and hassle-free returns and refund process. Clear communication and regular updates throughout the order and delivery process are valued by customers. Pricing is often viewed as competitive or better than other retailers, contributing to positive purchase decisions.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsSOLETRADER
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Verified
Shoes and customer service outstanding…
Shoes are great and the customer service and support on the day was outstanding. Nothing was too much trouble, even if it was at the end of a long and very hot day.
I have searched for a long time for this type of shoe and found them online, but needed to physically try them on. As luck would have it Brighton had a physical shop which had the shoe I was looking for. Unfortunately it wasn`t a great fit, but the assistant was readily available to show me alternatives in various colours and we found the perfect shoe. Thanks again Sole Trader Brighton.
Verified
Great Experience
These shoes we're not available in the USA. So, I ordered them from SoleTrader and they arrived within' 5 days. Which blew my mind! As I now have new shoes for my runs this week!
The box was quite beat up, but the shoes we're in perfect condition. SoleTrader is completely legit and keeps you updated on what is happening with your order consistently!
I would order from them again
Verified
Nice loafers at a great price.
I ordered some loafers from Sole Trader for my nephews wedding. They were good quality and a great price. Communication regarding delivery was excellent. I was kept informed of the delivery details and the delivery was very quick. I ordered another pair for my brother and everything was excellent again...just like my first order. I would use again. Thank you.
Verified
Quick and easy ordering. Purchased in the sale for work. Not sure I would have paid full price. They are a lot wider than other sandals I've tried, although they're not a wide fit. They are a perfect fit. True to size. They are very comfortable. I would recommend.
Verified
Please ensure this message is passed on to the team working at the O2 branch on 23/04/26. I want to say thank you again to both of them for being so helpful. It really was one of the best shopping experiences I've ever had and I cannot recall a time when I've received such excellent customer service in retail. I greatly appreciate how generous they were with their knowledge, attention and time. I hope their line managers also note this positive feedback and that it resulted in my purchasing three pairs of shoes that I'm very happy with indeed. Keep up the great work!
Verified
Good selection of brands at very competitve prices.
What really made my experience was the wonderful charming sales lady. Ve have been looked after twice now by this lady, she goes alot further than just selling an item. She is helpful and polite, she offers advice and ideas on buying a product. I would strongly recommend sole trader and this lady, i hope you can pass on these compliments to her personally.
Verified
I love the flip flops that I bought this week. Purchased them online and had them delivered to my local post office which was so convenient. I also like that on your webpage that you mention that it is better to size up, especially if you are a half size as that saved me a potential return.
Verified
Great service, excellent range
Very nice staff. Super helpful and knowledgeable.
My size wasn't available in what I initially wanted, and my second choice. The Price of popularity!
BUT, the staff were clued up and stated that the particular products I wanted came up large and that they were sure the size down would be perfect....they were spot on and I left the store a very happy customer.
Manageress and assistant both on point. Thanks.
Verified
Great store, excellent service.
The experience in the store was very good. There was a good range of styles and prices of foot wear. The assistant who served us was interested and helpful. As I left the shop I said to my husband ‘that was an example of exemplary service’. We will definitely return
Verified
Great service - store didn’t have the colour sandels I wanted. A very friendly efficient assistant ordered them and they were delivered to my home the next day. Plus I was fully kept informed of delivery times. 10:10 ✅
Verified
Brilliant flip flops!
The most comfortable I have ever owned, I can walk for miles in them.
I loved them so much, that I bought 3 pairs in different colours!
So comfortable and great quality
Verified
Sole trader were fast & efficient. Only problem I had was the size. Ordered Size 6 when arrived, 3 sizes too big, apparently you have to order half the stated size you are in these sketchers!!!!!
So sent 6 back, ordered 3, fitted perfectly which is daft as I take a 6 🤦♀️
Verified
The overall experience was smooth
What did I particularly like?
Soletrader has a great selection of styles and sizes, making it easy to find exactly what I was looking for. The website is straightforward and simple to navigate, and the ordering process was quick and hassle-free. Delivery was also very fast, which was a big plus.
What could be improved?
Honestly, very little. The overall experience was smooth from start to finish. Perhaps more regular promotions or loyalty offers would be a nice addition, but overall I’m very satisfied and would happily order again.
Verified
Adam was my server today and he was super great. Very patient, very friendly. Assisted me with sizes and never once got tired of going back and forth to get my correct size. He also has a great sense of humour and definitely made me purchase 2 pairs of very nice shoes today. Absolute best!
Verified
Sales assistance was very nice. As they never had my size, she said she would order and have it delivered the next day. It was delivered three days later. I was annoyed because I was going on holiday and only bought the item because I was told of next day delivery. Please do not say one thing and then not make it happen. I did get the delivery on time though.
Verified
Love my sandals 🩴. When I initially ordered I didn’t realize I was purchasing from a UK site as the price was shown in $’s. I generally don’t like to purchase from overseas as it habitually doesn't end well, however in this instance it was not a detriment in any way as the order arrived quickly and was easily trackable from onset. I wear FitFlops a lot as I live-in Florida & I love the blingy ones. I haven’t seen this style here so I’m going to be different! Thanks…
Verified
Great Selection & Reliable Service
Ordered many shoes online in different sizes, as certain products are not in the store. But once I found the right size the returns was very quick and easy in store. The deliveries were prompt and their range of top brand shoes are from formal, casual to sports are amazing.
Verified
Excellent service from the member of staff who served me. Great knowledge and support to help us choose the right product required. I could ask for me
Thank you
Verified
Your delivery and return process is easy. It means people like me who live in the middle of nowhere, can realistically try shoes and keep what we like. This is a necessity for my custom and your company does it well.
Verified
Easy to order with payment instruction that was secure and the description of the trainers matched exactly what was displayed. So overall very happy customer
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Verified Reviews
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SOLETRADER
- soletrader.co.uk
- help@soletrader.co.uk
- Hemel Hempstead, GBR
About
SOLETRADER
A global shoe and accessories retailer known for innovation, design and heritage. Discover a wide range of shoes, boots, trainers and accessories from the biggest and newest brands
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