Review summary
Customers consistently highlight the friendliness, helpfulness, and professionalism of staff, as well as the wide variety of products available, including hard-to-find and vegan options. Fast and prompt delivery receives high praise, with many customers noting next-day or quick shipping. The returns and refunds process is generally easy and smooth, creating a hassle-free shopping experience. Competitive pricing and excellent value for money are frequently mentioned, along with high product quality in terms of comfort, style, and durability. Clear and timely communication, including order updates and tracking, is also appreciated. Some customers have reported negative experiences with staff rudeness or lack of engagement, and a few have noted slow responses to inquiries.
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How Trusted Shops prevents fake reviewsReviewsSOLETRADER
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Verified
Please ensure this message is passed on to the team working at the O2 branch on 23/04/26. I want to say thank you again to both of them for being so helpful. It really was one of the best shopping experiences I've ever had and I cannot recall a time when I've received such excellent customer service in retail. I greatly appreciate how generous they were with their knowledge, attention and time. I hope their line managers also note this positive feedback and that it resulted in my purchasing three pairs of shoes that I'm very happy with indeed. Keep up the great work!
Verified
Good selection of brands at very competitve prices.
What really made my experience was the wonderful charming sales lady. Ve have been looked after twice now by this lady, she goes alot further than just selling an item. She is helpful and polite, she offers advice and ideas on buying a product. I would strongly recommend sole trader and this lady, i hope you can pass on these compliments to her personally.
Verified
Great service, excellent range
Very nice staff. Super helpful and knowledgeable.
My size wasn't available in what I initially wanted, and my second choice. The Price of popularity!
BUT, the staff were clued up and stated that the particular products I wanted came up large and that they were sure the size down would be perfect....they were spot on and I left the store a very happy customer.
Manageress and assistant both on point. Thanks.
Verified
Sole trader were fast & efficient. Only problem I had was the size. Ordered Size 6 when arrived, 3 sizes too big, apparently you have to order half the stated size you are in these sketchers!!!!!
So sent 6 back, ordered 3, fitted perfectly which is daft as I take a 6 🤦♀️
Verified
The overall experience was smooth
What did I particularly like?
Soletrader has a great selection of styles and sizes, making it easy to find exactly what I was looking for. The website is straightforward and simple to navigate, and the ordering process was quick and hassle-free. Delivery was also very fast, which was a big plus.
What could be improved?
Honestly, very little. The overall experience was smooth from start to finish. Perhaps more regular promotions or loyalty offers would be a nice addition, but overall I’m very satisfied and would happily order again.
Verified
Sales assistance was very nice. As they never had my size, she said she would order and have it delivered the next day. It was delivered three days later. I was annoyed because I was going on holiday and only bought the item because I was told of next day delivery. Please do not say one thing and then not make it happen. I did get the delivery on time though.
Verified
Adam was my server today and he was super great. Very patient, very friendly. Assisted me with sizes and never once got tired of going back and forth to get my correct size. He also has a great sense of humour and definitely made me purchase 2 pairs of very nice shoes today. Absolute best!
Verified
Love my sandals 🩴. When I initially ordered I didn’t realize I was purchasing from a UK site as the price was shown in $’s. I generally don’t like to purchase from overseas as it habitually doesn't end well, however in this instance it was not a detriment in any way as the order arrived quickly and was easily trackable from onset. I wear FitFlops a lot as I live-in Florida & I love the blingy ones. I haven’t seen this style here so I’m going to be different! Thanks…
Verified
Great Selection & Reliable Service
Ordered many shoes online in different sizes, as certain products are not in the store. But once I found the right size the returns was very quick and easy in store. The deliveries were prompt and their range of top brand shoes are from formal, casual to sports are amazing.
Verified
Your delivery and return process is easy. It means people like me who live in the middle of nowhere, can realistically try shoes and keep what we like. This is a necessity for my custom and your company does it well.
Verified
The Lady that attended me was one of the most efficent & nice person that I have met in a shop, she fully understood my needs and then left me to decide which was the best shoe without putting any pressure on me to buy one. In the end I bought 3!
Verified
although the shoe size is not exact thus the cut is small so you have to order one size bigger, the service was excellent, fast and efficient.
My return was smooth and refund quick
Verified
I have arthritic feet and the lady helped me find a pair of trainers that I could actually get on. She went above and beyond with her care and advice.
Teach other shops to do likewise. You even had a shoe horn to help .
Verified
Great friendly customer service, gentleman at Westfields W12
Order was ready to pick up,.. Clean store well kept
Smooth checkout
Order arrived very quickly, update tracking service was great, keep it up 👍
Verified
Great shoes & Impressive Customer Service
Great shoes, great price, amazingly speedy delivery times! I'll definitely shop with Sole Trader again! I also had an email inquiry after purchase and they responded immediately and helpfully.
Verified
Young man that served us was very pleasant didn’t get his name my husband said he was size 8 shoe he told him to try it on a size 7. I said that will fit you better and he was right so he used his product very professional. Very helpful this on Wednesday. the 18th of March at the Arthur Glen at Cheshire Oaks.
Verified
Good Looking Sandals
My order was delivered in super quick time. I was really pleased with the sandals I ordered and have had lots of likes when wearing them. Great quality and very comfortable.
Verified
High quality, comfy vegan heels
Friendly and fun experience, knowledgable about their shoes and I absolutely love my new heels! I’d never heard of the brand V.gan before. Great high quality fully vegan/ cruelty free shoes and very comfy.
Verified
Lovely shoes
Good range of quality branded shoes and trainers. Delivery quite fast. I ordered loafers and they are really nice. Only slight gripe is that I tried to contact customer services as I had a question about my delivery and there does not seem to be one, apart from an email that takes a couple of days to answer. It has a button on the site for a chat but it is unmanned. It is really not right that a company can take your money but not want to talk to you.
Verified
Only one assistant when I first went in. He was dealing with someone else but maybe could have just acknowledged me? Came back about 20 minutes later and a different assistant dealt with me very promptly (he was also attending to another person). Very nice assistant