Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.70/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,948 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 5,537 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
fast delivery
4.33
Good

Excellent delivery, very fast.
Slippers arrived faulty, poor custoner service at branch when wanting to reorder.
2.00
Poor

Easy to use site and excellent delivery of good quality merchandise.
5.00
Excellent

perfect service
5.00
Excellent

Very quick service
4.67
Excellent

Just as described, speedy delivery too. Many thanks.
5.00
Excellent

Quick & efficient service. Staff in the shop I collected my order from were helpful & friendly
5.00
Excellent

good
5.00
Excellent

Very good service
5.00
Excellent

Extremely helpful
5.00
Excellent

Loved my latest shopping spree in your shop, went in for one pair came out with four
5.00
Excellent

Very good and excellent service thank you very much
5.00
Excellent

Great value, quick delivery, highly recommended. Thank you.
5.00
Excellent

Great service from attentive staff
5.00
Excellent

Was just easy
5.00
Excellent

Great service and friendly
5.00
Excellent

Very helpful as usual great advice.
5.00
Excellent

After ordering a pair of shoes online to be delivered to store the money was taken out of my account and an email sent saying they had been dispatched and I would receive an email shortly when they would be ready for collection the following day I receive an email saying they are no longer in stock
1.00
Very Poor

soletrader.co.uk replies: 28/04/2017
Hi, So sorry to read your review. A member of our Customer Service team will contact you with a resolution. Regards, SOLETRADER

A very good clean shop. Helpful sales team with no pressure from them. Oh and no loud music
5.00
Excellent

All good. Prompt delivery and product as described.
5.00
Excellent

responding after one day or not responding at all, no tracking number was given, I'm very disappointed
2.33
Poor

soletrader.co.uk replies: 28/04/2017
We have amended your delivery address as per your request, this has been confirmed to you by email. Hopefully your item will be with you very soon. Regards, SOLETRADER

Staff where very helpful & that I could keep the trainers on really helped.
5.00
Excellent

Very helpful friendly staff at your Sutton branch
5.00
Excellent

Fast customer service
5.00
Excellent

Assistance were polite and professional
4.50
Excellent

Efficient service and great product
5.00
Excellent

Brilliant service and lovely shoes
5.00
Excellent

Shame that I couldn't get the 10 student discount in the Cambridge branch without an NUS card - other stores (eg Urban Outfitters, Schuh, Office) accept 'normal' student ID (ie from the college or Uni).
4.00
Good

easy in store transaction
5.00
Excellent

The staff were extremely helpful and very friendly.
5.00
Excellent

The staff were excellent and very helpful. I would recommend you visit this shop when in Plymouth's Drake Circus shopping mall.
5.00
Excellent

Visited 4 shops in metro centre to purchase shoes and met with disappointment and apathy; shops more like a showcase for online purchasing, low stock no price match. Visited soletrader staff very helpful and put themselves out- spent £100 on available product in store - very successful purchase - will go again first
5.00
Excellent

Very nice staff, great product
5.00
Excellent

Great
5.00
Excellent

Went to sole trader in Harlow last week. Good selection of stock, helpful and friendly staff.
5.00
Excellent

All good Helpful.
4.00
Good

All went as smooth as possible.
5.00
Excellent

Fantastic products at a reasonable price and good customer service
5.00
Excellent

Great Service.
5.00
Excellent

excellent customer services by all the staff that work there, 100 would shop there agin
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk

Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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