Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,846 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 6,606 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Quality service quality product fabulous price
5.00
Excellent

Awesome customer service
5.00
Excellent

Great shop, bought trainers for my daughter, shop assistant gave us a flyer for a promotion, so she entered and won another pair of £70 trainers for free Sole trader is now our new shop for all our shoe purchases
5.00
Excellent

Polite, helpful staff, good experience
5.00
Excellent

Quick Reliable Service
5.00
Excellent

Popped into store having looked around for 'Kickers' school shoes in half sizes. The female shop assistant served us promptly without being pounced on & was very helpful. We left the store to consider other options, only to return 2 hours later to purchase the shoes we had tried on earlier. At no time did we feel pressurised into buying the shoes, which made us feel comfortable about purchasing
5.00
Excellent

Very pleased with helpful staff at Intu Trafford centre
5.00
Excellent

Great shop...lots of choices..
5.00
Excellent

Great shopping experience. Excellent choice of footwear. Knowledgeable staff. Always do my holiday shop here.
5.00
Excellent

Nice customer service but the shop is designed in such a way that the staff can't see you when you come in and you have to go and find them.
4.00
Good

Great staff very quick service.
5.00
Excellent

I paid for delivery in order to receive them early, on a Friday. On the day they were due to arrive I received a text to say they would not be arriving until the Monday.
3.00
Fair

I paid for delivery for the Sunday but they came on the Saturday , which was lucky i had popped come
The black Joules wellies i ordered where totally covered in white marks which was totally unacceptable which is why i have returned them.
I cannot rate customer service as i have not spoken to them, but i have used Sole trader before and have had no problems and found them very good.
2.67
Fair

Friendly staff
5.00
Excellent

Ok not too much hassle..
3.00
Fair

Gorgeous shoes, easy service. Will use again
4.67
Excellent

Friendly staff. Efficient service - a very pleasant shopping experience. Will definitely visit store again
5.00
Excellent

Once I managed to place the order I was very pleased. Arrived very quickly but I wasn't in. Email straight away asking me to reschedule or instructions to leave in a safe place. Email was responded to immediately & successfully delivered the next day. Well packaged & I am very happy with the product. Would have been a 5 if I didn't have so many issues with the website. Almost gave up
4.00
Good

Everything was first class, Thank You .
5.00
Excellent

The price is Quite fair
3.67
Good

Product arrived on time. Too small so refund arranged in store.
5.00
Excellent

Excellent service.
5.00
Excellent

Fantastic service. Kept well informed re delivery and it arrived bag on time. More than happy to recommend. Top service and cannot fault in any way. Huge thank you.
5.00
Excellent

Very good
5.00
Excellent

Delivered wrong shoes because they didn't actually have the pair ordered in stock. They didn't actually admit this until I got in touch with them.
Very poor service to accept an order for goods you don't have. Even worse to send the wrong shoes hoping customer wouldn't notice.
2.00
Poor

It was easy to order, as I'm elderly and came next day brilliant service was well impressed
5.00
Excellent

Very fast delivery and good updates ,the product I bought was a fair price
4.33
Good

Superb
5.00
Excellent

Hello
3.33
Fair

wizard
5.00
Excellent

Quick delivery
5.00
Excellent

I was very happy with my purchase and the speedy delivery time. They were well packaged.
4.67
Excellent

Efficient service and super product
5.00
Excellent

top five stars all the way
5.00
Excellent

Great service,
5.00
Excellent

Order process easy, quickly despatched.
Delivery delayed but kept informed. Good service.
4.67
Excellent

Fantastic
5.00
Excellent

Very helpful and pleased with shoes
5.00
Excellent

Good
5.00
Excellent

Very helpful and polite
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk

Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.