Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.69/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,875 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 6,112 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Service was friendly, fast and efficient.
5.00
Excellent

Very good helpful service
5.00
Excellent

Great
5.00
Excellent

Very friendly helpful staff, the shop was due to close shortly but that did not stop them offering assistance and us purchasing 2 pairs of shoes
5.00
Excellent

Excellent
5.00
Excellent

Staff in your Westfield store were very helpful and friendly, though they seemed very understaffed leaving many others waiting to recieve service
5.00
Excellent

As one would expect
4.50
Excellent

Delivery on 26th still not received delivery will not use you again.
2.00
Poor

Found a gorgeous pair of sandals in Canterbury sole trader and the man was so helpful, we made him get us so many different sizes and styles and he was lovely
5.00
Excellent

The shop in the Aberdeen "Union Square" is very poor. Staff members are not welcoming and you have to physically ask them for help. Despite the shop sell brand new shoes, they are dirty.
1.50
Poor

Good product and price.
5.00
Excellent

Friendly staff, lovely shoes, very happy
5.00
Excellent

A personal service with no heavy sale
5.00
Excellent

Staff were quick and helpful and gave me a free bag.
4.67
Excellent

Very good service.
5.00
Excellent

Excellent customer service.
5.00
Excellent

Service like it should be - not pressured, not being watched suspiciously. Left to make decision without being patronised. Efficiently put through the register with gentle conversation. Great service and both transactions were the same for my son & I. Well done
5.00
Excellent

The customer service in the store was great; however, I am extremely disappointed that I could not have a physical receipt at the Point of sale. I was informed that they email receipts, and when I said I preferred not to provide my email, the customer service agent said this was the only way to receive a receipt. Against my will, I now receive adverts & my info could be sold, as is v common.
4.33
Good

As a man you just need to get in and out as painlessly as possible and sole in Notts is the shoe shop for me no bother just good friendly staff
5.00
Excellent

I bought shoes from the Canterbury store. All the staff were really helpful and attentive. Will definitely buy from there again.
5.00
Excellent

I received my size I asked for very quickly. However when I was given the pump to try on, they returned back to the till where the other two members were.
My usual size didn't fit so sent my partner back to get the next size up. They gave the pumps to my partner to bring with me, again I struggled to get on. In the end I had to ask if they has a show horn. Little improvements to be made I think.
4.00
Good

Always have a good experience in this shop in Sutton. Member of staff has been there a long time and always so helpful and goes over and above to assist. Don't know the ladies name who is there every time but she is fairly short with mid length hair tied back.
Come back time and again - maybe she should be awarded for the cleanliness and service
5.00
Excellent

Excellent service throughout the transaction
5.00
Excellent

Bought in branch no waiting no pressure to buy good service and goods
5.00
Excellent

Clean, welcoming and efficient service
5.00
Excellent

Staff was a big help by getting another store to deliver my shoe which was the last pair in my size. I am so grateful for they help.
4.33
Good

The staff at my local store in sutton surrey are extremely helpful and go out of there way to give great customer satisfaction
4.67
Excellent

product came swiftly and as described, for a very good price too.
5.00
Excellent

all good thanks
4.00
Good

Bad
1.00
Very Poor

so far very good
5.00
Excellent

Always purchase from Sutton branch, if they do not have what you want they Will check Kingston store to see if is in stock.
5.00
Excellent

Exellent
5.00
Excellent

Very happy with the service. Reasonable price, fast delivery.
5.00
Excellent

Great. Thank you.
5.00
Excellent

Excellent - the delivery was so fast with great communication
5.00
Excellent

It was all very simple - just what every customer wants... ordering, delivery, good communication. Ideal.
5.00
Excellent

I paid by PayPal the store delivered to my home address instead of my selected address then I requested it to a pick up store where I needed photo ID to collect my parcel. I do not have any photo ID so the store would not let me have my parcel even though I had masses of other ID with me. In all it as taken 15 days for me to receive my goods. Soletrader customer services are very good it is DPD
5.00
Excellent

Item didnt suit me. Returned for a refund no probs.
5.00
Excellent

Very fast delivery - ordered one day received the next
5.00
Excellent

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk

Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.