Hi, I'm Gregory!
My team and I have only one mission: to eliminate fake reviews! And all this so that you can shop safely and relaxed.
Do you have questions or suggestions on the subject of reviews? Then you are welcome to contact us.
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How do reviews help with online shopping?
Shop descriptions and product descriptions provide important initial information when shopping online. However, in order to make a really good purchase decision, more and more buyers are relying on the experiences that other customers have had with the shop and the product: Are the delivery times good? What’s the service like if I have problems? How does the product feel? Does it really work as advertised?
Find the answers in the shop reviews and product reviews:
In the shop reviews, you can see how good the quality of the service, the delivery, and the actual products really are.
The total number of reviews and the review score play an important role, but it is also worth taking a look at negative reviews to see how the retailer reacts in case of problems.
Product reviews help you to get a better idea of the product, even without holding the product in your hand.
This makes it easier for you to find exactly the right product that fits your wishes and requirements.
This makes it easier for you to find exactly the right product that fits your wishes and requirements.
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Transaction number
The first step towards real reviews? Strict admission criteria. That’s why the Trusted Shops system only displays reviews that have a unique reference number. In other words, a lack of real experience with the company means no review! This way, you can be sure that you are only reading reviews from people who have actually bought a product or used a service.
Real customer
Every review is assigned to a customer. In most cases, a review is only possible by invitation. The review is then clearly assigned to a person with an email address.
Review Team
In case of anomalies or reported reviews, the experts from our Review Team are immediately available to check your review on a case-by-case basis and decide on how to proceed. For shoppers, this means that attempts at manipulation are detected early. A false review or a review with other illegal content will be deleted immediately.
Zero-tolerance strategy
Trusted Shops stands for trust on the internet. This also applies to our review system. Trusted Shops pursues a zero-tolerance strategy whereby only verified reviews are displayed. This is the only way for reviews to offer truly reliable guidance when shopping online.
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Read testimonials from other buyers
So that you always get to the testimonials quickly, Trusted Shops has a specially developed display that keeps the reviews accessible on every page for you with just one click. If you click on this display, a larger window with more information will open.
All the information in the review profile
If you click on the star ratings in this window, the review profile opens with all the reviews for the online shop.
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How do I submit a review?
There are two ways of submitting a review for a shop or product. However, you are only allowed to submit a review if you have ordered from this shop.
(1) Submit a review via email
Shortly after your order, you will receive an email that directs you to the review form.
There, you can rate the respective online shop for 'delivery', 'goods' or 'customer service' from 1 to 5 stars and describe in your own words how you enjoyed shopping in the respective online shop.
(2) Submit a review in your customer account
As a member of Trusted Shops, you can also simply log in to your account and click on 'Review now' for the orders displayed. This will also take you to the review form.
Not part of Trusted Shops yet?
Click on the button below and benefit from free tools and services for a safer online shopping experience. Join Trusted Shops today. It is free.
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