Trusted Shops
The European trust brand in e-commerce
For online shoppers
Online shopping has never been so easy and safe! With Trusted Shops and its widely-recognised trustmark, its money-back guarantee of up to £2,500 per purchase, and authentic customer reviews.
For online retailers
Learn more about the Trusted Shops trust tools for online shops and see how the trustmark, customer reviews, and the money-back guarantee can help you boost your conversion rate and your sales.
Some of our
25,000+ shops
Authentic reviews by
real customers
Have the indicated delivery times been fulfilled? How does the customer service deal with problems? Does the product correspond to the description?
You can find reliable answers to all these questions in the reviews posted by other customers like you. But shop and product reviews are only helpful if they are really authentic. That’s what the Trusted Shops review system is there for: for you to be able to rely on authentic reviews by real customers.
Buyer protection for
carefree shopping
Online shopping is fast, convenient, and anonymous. This anonymity also entails a lack of security: who am I actually buying from? What do I get in exchange for my money?
That’s where we come into play: to make trust and security tangible for online shoppers like you. We offer the money-back guarantee covering orders of up to 2,500 GBP from all online shops bearing our trustmark.
We are here for you –
contact us!
Defective deliveries or unreceived, returned goods: when shopping online, it might happen that something goes wrong.
But you don’t need to worry:
the Trusted Shops service deals with it for you.
