Review summary
Customers consistently praise the fast and reliable delivery of their orders. The customer service is frequently described as excellent, helpful, and responsive, ensuring that people feel well supported throughout their experience. Many appreciate clear, proactive, and timely communication, particularly regarding order updates and stock issues. The staff’s willingness to offer advice and go the extra step to help is highlighted in numerous reviews. Additionally, the team’s product knowledge and industry expertise are highly valued and instill customer confidence. Most customers find the pricing reasonable or competitive, and some note that even slightly higher prices are justified by the outstanding service and stock management. A few customers mention occasional delivery delays, and some express frustration with frequent out-of-stock situations. Additionally, while most find the pricing fair, a minority feel that prices are higher compared to other sellers.
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How Trusted Shops prevents fake reviewsReviewsPinknoise Systems
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Verified
Prompt delivery to the United States! The order arrived in under a week. One of the free gift mugs arrived broken, but with international shipping, that's why I picked two! Thank you for the great service - despite our country turning into what it has (I didn't vote for him, but I apologize, nonetheless). It was my first time ordering from your company, and I'll most likely be ordering another pair of CM4s from Pinknoise in the future. Thanks again!
Verified
I’ve been dealing with Pinknoise for a few years now.
Just needed a little accessory on this occasion.
They almost always have the items in stock and delivered extremely quickly.
*****Highly recommended. *****
Verified
Friendly and approachable.
I was surprised one day when a kind representative from Pinknoise contacted me when I had unwittingly left the website with items still in the basket. He alerted me to a promotion that was due to expire which meant when I came back I would not eligible. The staff member was happy to extend the promotion a couple of days for me while I was able to finalise my purchase. I really appreciate this friendly level of customer service.
I feel in good hands when dealing with staff at Pinknoise who are approachable and offer great advice.
Verified
Excellent customer service. Prompt delivery when the items are in stock. Maybe add a "item next restocked in x days/weeks" on buy page. Amazing service overall.
Verified
Great customer service Louise was very helpful when i wasnt sure about a mix of products, the shipment was speedy and first class. Thankyou for a great service!
Verified
Quick responses
I actually ending up *not* getting my item from Pinknoise, but I was really impressed by how quickly they got back to me to tell me when they'd have stock, and how quick they were to refund me when I found my item elsewhere. I'd definitely use them for other stuff if I needed it (I'm an amateur sound recordist)
Verified
As a location sound recordist based in N.I I often purchase equipment from Pinknoise UK.
I have always found their staff to be friendly approachable and a pleasure to do business with.
Pinknoise offer a returns policy which is an easy and stress free process with any issues being dealt with quickly and efficiently. This is a standard process that I would expect from any company and Pinknoise delivers this service every time and on time.
A full 5 Stars +
Verified
Friendly and helpful staff on the phone and the microphone arrived sooner than I expected. Great service.
Verified
Pink Noise are brilliant, Harry went above and beyond to turn around a lav termination for me and get it to me quickly. Really appreciate the communication and extra effort. Thanks again.
Verified
Loads of help with information about a purchase - thanks
Verified
Great customer support
I had ordered some gear that was out of stock for a shoot starting the next day. When it was discovered out of stock, I got a prompt email notifying me of this and asking for the next course of action. I asked for the gear to be sent to the right address of the shoot when it was next in stock. All of this was done promptly and communicated great. Big thanks to Harry Wadsworth.
Verified
Personal, experienced service and prompt delivery
Verified
CM4 Mic Purchase
Have not received the order yet but have been kept informed of its progress so I am pleased with that. Could not use the £10 off voucher code for the purchase though? This is not a deal breaker but worth mentioning. My Music project has used Pink noise to previously order CM4 Mics and all has been well regarding communication and the order. Waiting for my mic to arrive towards the end of October. Will post again once received.
Verified
Great service and really helpful advice from Ollie. Many thanks.
Verified
Always prepared to go the extra step to help smooth transactions. Thank you
Verified
Great selection of products for great prices
Verified
Really good phone-service service and great prices. Although everytime I order something I HAVE to call because I can not place an order with the VAT deducted. It is something wrong with the checkout and it has happened on all of my orders.
Verified
Great website and customer service
Really easy to use website and prompt customer service. Every time I have needed a part that is out of stock, the customer service team are quick to email and find me a solution, keeping me updated with the new timeline and what my options are. Great company.
Verified
Quick delivery and easy ordering
Verified
First class service with top quality equipment
