Review summary
Customers consistently praise the fast and prompt delivery of their orders, often exceeding expectations. Customer service is widely described as excellent, responsive, and helpful, with staff going above and beyond in many situations. Customers appreciate proactive, clear, and fast communication, especially when issues or delays arise. Staff are frequently described as helpful, knowledgeable, and approachable, often providing expert advice and support. Most customers find the website easy to use and navigate. Pricing is generally seen as reasonable and competitive. Returns and refunds are handled smoothly and efficiently, with most customers reporting positive experiences. While many customers are satisfied, a notable minority express frustration with items listed as in stock but later found unavailable, leading to delays or order changes. A few customers note technical issues with checkout or VAT processing. Though pricing is generally praised, some customers mention that prices can be higher than elsewhere.
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How Trusted Shops prevents fake reviewsReviewsPinknoise Systems
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Verified
Prompt delivery to the United States! The order arrived in under a week. One of the free gift mugs arrived broken, but with international shipping, that's why I picked two! Thank you for the great service - despite our country turning into what it has (I didn't vote for him, but I apologize, nonetheless). It was my first time ordering from your company, and I'll most likely be ordering another pair of CM4s from Pinknoise in the future. Thanks again!
Verified
Friendly and approachable.
I was surprised one day when a kind representative from Pinknoise contacted me when I had unwittingly left the website with items still in the basket. He alerted me to a promotion that was due to expire which meant when I came back I would not eligible. The staff member was happy to extend the promotion a couple of days for me while I was able to finalise my purchase. I really appreciate this friendly level of customer service.
I feel in good hands when dealing with staff at Pinknoise who are approachable and offer great advice.
Verified
Quick responses
I actually ending up *not* getting my item from Pinknoise, but I was really impressed by how quickly they got back to me to tell me when they'd have stock, and how quick they were to refund me when I found my item elsewhere. I'd definitely use them for other stuff if I needed it (I'm an amateur sound recordist)
Verified
As a location sound recordist based in N.I I often purchase equipment from Pinknoise UK.
I have always found their staff to be friendly approachable and a pleasure to do business with.
Pinknoise offer a returns policy which is an easy and stress free process with any issues being dealt with quickly and efficiently. This is a standard process that I would expect from any company and Pinknoise delivers this service every time and on time.
A full 5 Stars +
Verified
Pink Noise are brilliant, Harry went above and beyond to turn around a lav termination for me and get it to me quickly. Really appreciate the communication and extra effort. Thanks again.
Verified
Great customer support
I had ordered some gear that was out of stock for a shoot starting the next day. When it was discovered out of stock, I got a prompt email notifying me of this and asking for the next course of action. I asked for the gear to be sent to the right address of the shoot when it was next in stock. All of this was done promptly and communicated great. Big thanks to Harry Wadsworth.
Verified
CM4 Mic Purchase
Have not received the order yet but have been kept informed of its progress so I am pleased with that. Could not use the £10 off voucher code for the purchase though? This is not a deal breaker but worth mentioning. My Music project has used Pink noise to previously order CM4 Mics and all has been well regarding communication and the order. Waiting for my mic to arrive towards the end of October. Will post again once received.
Verified
Really good phone-service service and great prices. Although everytime I order something I HAVE to call because I can not place an order with the VAT deducted. It is something wrong with the checkout and it has happened on all of my orders.
Verified
Great website and customer service
Really easy to use website and prompt customer service. Every time I have needed a part that is out of stock, the customer service team are quick to email and find me a solution, keeping me updated with the new timeline and what my options are. Great company.
Verified
My son has almost finished his degree course and hes trying to get bits and pieces of equipment , hes been thrilled with this new addition.
Verified
Your prices are most of the time higher than other online sellers. This is offset by the fact that sometimes you have products in stock that others don't. Other than that, I've only had positive experience with you and will continue to keep you on my radar!
Verified
Absolutely amazing! One of the most reliable service in Europe. Thank you 🩷
Verified
Good experience, shipping was fast, safe packaging, item as described, all great.
Verified
Always helpful, however small or large the order. Pinknoise are my go to when the sh*t hits the fan!
Verified
Great experience
From fast replies to flexible delivery, top notch customer care
Verified
Prompt service as ever.
Verified
Nothing really to improve always providing the best sound equipment - although I preferred DPD over DHL because it was personally more convenient.
Verified
The correct product arrived on time at a good price
The correct product arrived on time, was at a good price, and was in stock whereas other mainstream competitors were on backorder.
Verified
Excellent service
Fast delivery, perfect , five stars
Verified
