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Top positive review
28 Mar 2023
Verified review
Order was simple to do and arrived in good time.
Occasionally I've had situations where an item isn't in stock, and sadly, they don't tend to contact you, they just delay the entire delivery. I've been waiting a week sometimes and had to chase.
That said, customer service is very good and they usually correct it and send out what they do have on express delivery and the remaining items when available. They've always refunded my delivery fee when this happens. It's just unfortunate they have to be prompted rather than contacting customers to explain delays and provide options.
Normally every time I order from Ubervape’s it’s a perfect 10 out of 10 order. Unfortunately when I received my parcel this time it was inside a clear bag from Royal Mail saying damaged goods and packaging. I do understand that Royal Mail must of damaged the parcel and it’s not Ubervape’s fault but I was a bit gutted to had two bottles less of juice and everything else was covered in juice .Luckily my new mod had its own packaging on the outside of the box. I didn’t think there was any point complaining to Royal Mail over a few quid but I thought if I wait for the review then I could explain then Ubervape’s could do something about it . Normally like I said previously every order before I reviewed a 5 out of 5 stars .
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Reviews for Ubervape.co.uk
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13 days ago
Verified review
Superb. I can’t criticise Ubervape in any way. They’ve always been amazing, the prices have always beaten every other retailer hands down and when I email for guidance on different products or changing products, they respond. My stuff always arrives before the time quoted too. Love ‘em.
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28 Feb 2024
Verified review
Quick, efficient. Never had a problem. Great choice of products. What more can you say ?
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27 Feb 2024
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Best vape shop
Fast delivery, great price, good quality, favourite online vape shop so far
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26 Feb 2024
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Dose exactly what is says on the tin
Great service every time. Thank you.
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22 Feb 2024
Verified review
My goto for great coils
Simple website straight forward great service 👌 fast delivery too😁
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