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Top positive review
28 Mar 2023
Order was simple to do and arrived in good time.
Occasionally I've had situations where an item isn't in stock, and sadly, they don't tend to contact you, they just delay the entire delivery. I've been waiting a week sometimes and had to chase.
That said, customer service is very good and they usually correct it and send out what they do have on express delivery and the remaining items when available. They've always refunded my delivery fee when this happens. It's just unfortunate they have to be prompted rather than contacting customers to explain delays and provide options.
Previously provided really good reviews but last 2 orders have been incorrect. 1 was due to low stock which was sent later and not a problem in grand scheme of things but the other was incorrect nicotine strength. I ordered 8 bottles of 10mg but got sent 7 of them 20mg which I didn't notice until I started going whoozy when vaping. Really not good for nicotine addicts and I'm stuck with them waiting for an answer to my email and to correct my order as I can't afford to replace. Hopefully I'll have a positive outcome ASAP.