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Top positive review
28 Mar 2023
Verified review
Order was simple to do and arrived in good time.
Occasionally I've had situations where an item isn't in stock, and sadly, they don't tend to contact you, they just delay the entire delivery. I've been waiting a week sometimes and had to chase.
That said, customer service is very good and they usually correct it and send out what they do have on express delivery and the remaining items when available. They've always refunded my delivery fee when this happens. It's just unfortunate they have to be prompted rather than contacting customers to explain delays and provide options.
Normally every time I order from Ubervape’s it’s a perfect 10 out of 10 order. Unfortunately when I received my parcel this time it was inside a clear bag from Royal Mail saying damaged goods and packaging. I do understand that Royal Mail must of damaged the parcel and it’s not Ubervape’s fault but I was a bit gutted to had two bottles less of juice and everything else was covered in juice .Luckily my new mod had its own packaging on the outside of the box. I didn’t think there was any point complaining to Royal Mail over a few quid but I thought if I wait for the review then I could explain then Ubervape’s could do something about it . Normally like I said previously every order before I reviewed a 5 out of 5 stars .
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Reviews for Ubervape.co.uk
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2 Mar 2024
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28 Feb 2024
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28 Feb 2024
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3 Mar 2024
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2 x broken bottle juices.
Normally every time I order from Ubervape’s it’s a perfect 10 out of 10 order. Unfortunately when I received my parcel this time it was inside a clear bag from Royal Mail saying damaged goods and packaging. I do understand that Royal Mail must of damaged the parcel and it’s not Ubervape’s fault but I was a bit gutted to had two bottles less of juice and everything else was covered in juice .Luckily my new mod had its own packaging on the outside of the box. I didn’t think there was any point complaining to Royal Mail over a few quid but I thought if I wait for the review then I could explain then Ubervape’s could do something about it . Normally like I said previously every order before I reviewed a 5 out of 5 stars .
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1 Mar 2024
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Wrong order
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8 Feb 2024
Verified review
The best...
Easy website always reliable very effective service good ship times always basically great company thanks guys and you get rewards for buying then on using the banking app this is how to get rewards so i just ordered some coils about 50 pounds i was and i then got 7 pounds back for using my bank app so what a graet surprise this was 7 bucks of my next order so so good news happy customer cheers enjoy
I've been using Ubervape for several years and only once had an issue that was resolved quickly and painlessly. I wish I could say the same for Royal Mail and their delivery service!
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13 Feb 2024
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Very easy to order at a fraction of price of other sites, order received within 2 days. Super fast, this only my second order but I'm very impressed with both orders so far
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31 Jan 2024
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I like your proactivity.
But sometimes some of products on your site (nicotine salts) are not fully descrined
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7 Feb 2024
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Easy to order from and find what you need. Well packaged and fast delivery. Will return to order again.
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6 Feb 2024
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Great products and great services. Fast despatch. Will use again and refer to family and friends
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9 Feb 2024
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Great company. Always keep you updated on your orders progress. Never had any issues.
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12 Feb 2024
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Great prices, big range, fast despatch and you earn points as well. Need I say more
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26 Feb 2024
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Dose exactly what is says on the tin
Great service every time. Thank you.
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22 Feb 2024
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My goto for great coils
Simple website straight forward great service 👌 fast delivery too😁
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31 Jan 2024
Verified review
Good service
Good quality service very well packaged simple order process
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28 Jan 2024
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Very happy with the service and their products. Thank you.
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13 Feb 2024
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Good selection of quality products and quick on delivery
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24 Feb 2024
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Great customer service and clear delivery timeframes.
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17 Feb 2024
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Quick service and always have the product I like 😀
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