VortexVR - Vortex Virtual Reality UK
Reviews:

194 total reviews across 3 markets 194 reviews in the last 12 months

4.56

Excellent

194 total reviews across 3 markets194 reviews in the last 12 months
5
76 %
4
14 %
3
3 %
2
2 %
1
5 %

Certified since: Apr 29, 2026

The Trustmark indicates trustworthy online retailers.

vortexvr.co.uk/ fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out

Review summary

Customers frequently praised the fast and reliable delivery, high quality and durable products, and excellent, friendly customer service. Many noted the comfort of the headsets and accessories, highlighting improved fit and ease of use. The ordering process was considered easy and user-friendly, and prices were often described as good or offering strong value for money. Some customers mentioned occasional delivery delays or issues with timing. There were rare complaints about communication lapses with customer service, and a few noted that some products did not match their specific needs.

This text was automatically created by an AI system from user reviews.

Was this summary helpful?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

ReviewsVortexVR - Vortex Virtual Reality UK

(9)
(4)
(5)
(28)
(148)
Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
I actually really liked this cable for a long time. It worked well with my Quest 3S and I was genuinely happy with it until connection problems started happening later on.\n\nSadly, even the replacement cable did not fully solve the issue on my setup, so I suspect it might be some kind of compatibility or power-management problem with my PC, USB controller, or maybe newer Quest/Link updates. I found another workaround in the meantime using a different cable setup with external power, which works perfectly for me.\n\nThat being said, VortexVR support was very friendly, patient, and professional. They took the issue seriously, asked for details, and even sent me a replacement cable. I really appreciate that.\n\nSo while the cable currently does not work properly for my specific setup anymore, my overall experience with the product before the issue and especially with the support was still very good.
Automatically translated from German

Reply from VortexVR - Vortex Virtual Reality UK

Thank you so much for your detailed and fair review, Mr. Cagman!\nWe're really glad to hear you were happy with the cable for a long time, and we truly appreciate you sharing your full experience so openly - including your kind words about our support team.\nThank you for taking the time to share your feedback with us!
Automatically translated from German
Community member 
1 Reviews
 Verified
VortexVR USB-C to USB-C Cable (5m) for Meta Quest 3 ​This cable works brilliantly with the Meta Quest 3! The 5-meter length gives total freedom of movement, and the cable itself feels durable yet flexible. Data transfer is rock-solid and seamless when playing via Quest Link. The Power Delivery support is a huge plus—when connected to a capable port or charger, it keeps the battery going without dropping during gameplay. Highly recommended!

Reply from VortexVR - Vortex Virtual Reality UK

Thank you so much for your fantastic review, Robert! We truly appreciate you taking the time to share your experience. Your support means a lot to us and we’re very happy to know you’re satisfied with your purchase. Thank you for choosing VortexVR!
Community member 
12 Reviews
Cross-market review
 Verified
Cross-market review

Excellent experience with VortexVR!

The order of the VortexVR 5m USB-C PD100W link cable for the Meta Quest went particularly smoothly via the website. The ordering process is very easy and clearly organized. In addition, the webshop offers very good, competitive prices for this quality. The delivery was very fast, so the cable was in the house in no time. In short: a reliable service and I am very satisfied with this purchase!
Automatically translated from Dutch

Reply from VortexVR - Vortex Virtual Reality UK

Thank you very much for your great feedback! We are glad that your order went smoothly and that you received your package quickly. Enjoy your purchase!
Automatically translated from Dutch
Community member 
1 Reviews
 Verified
Well made product, but didn't work for what I needed it for. I was looking to connect my Blackstar amp to my PC so I can use my the software for it. I have a 3M cable which works so I know the amp works, but I needed a longer cable. Unfortunately this doesn't work for what I originally purchased it for (USB device not recognized error), but you can tell it's a well made product.

Reply from VortexVR - Vortex Virtual Reality UK

Thank you for your review and for appreciating the quality of the product. We’re sorry that you weren’t able to connect the amplifier to your PC. The “USB device not recognized” error is most often related to drivers or a specific USB port on the computer rather than the cable itself. If you’d like to try resolving the issue, we’ll be happy to help and guide you through what to check. Please feel free to contact us at support@vortexvr.pl.
Community member 
1 Reviews
 Verified
Was a bit sceptical with the price being what it was and there being very little in the way of reviews, needless to say my headstrap and spare battery both turned up a few days after ordering them so, all good, cheap, fast delivery - what else could you want?

Reply from VortexVR - Vortex Virtual Reality UK

Thank you so much for your kind review! We truly appreciate your trust and hope you enjoy your VR setup! : )
Community member 
1 Reviews
 Verified
Item arrived as promised. As this is a birthday present it hasn't yet been used but I know it's exactly what he wanted so there should be no problem. Delivery was on time, packaging very good.

Reply from VortexVR - Vortex Virtual Reality UK

Thank you so much for your wonderful review! We’re really happy to hear that everything arrived as promised and that you’re satisfied with your purchase. We hope the birthday gift will be a big hit!
Community member 
5 Reviews
Cross-market review
 Verified
Cross-market review

Very happy

My son put it together effortlessly and is very happy with it! His VR headset fits on it easily. He only found it unfortunate that his controllers only fit without additional parts. He usually has the magnets for the rifle attached to it.
Automatically translated from Dutch

Reply from VortexVR - Vortex Virtual Reality UK

Thank you very much for your great review! Glad to hear that you are satisfied with your order. Thank you also for your valuable feedback. We wish you lots of fun with the VR accessories!
Automatically translated from Dutch
Community member 
16 Reviews
Cross-market review
 Verified
Cross-market review

Best cable for the Meta Quest!

Quickly delivered and well packaged. Of all the cables I've tested so far, this is the second one that actually charges the Quest during use. And it's the only one that charges without an additional connection, wonderful! The cable, and of course Vortex, receive my unconditional recommendation.
Automatically translated from German

Reply from VortexVR - Vortex Virtual Reality UK

We are pleased that you are satisfied with the quality. Thank you for letting us know.
Automatically translated from German
Community member 
12 Reviews
Cross-market review
 Verified
Cross-market review
I happened to discover Vortex through a family member. Excellent service and a well-organized website. Fast delivery and reasonable prices. I’m very satisfied and have already placed several orders. I’ll definitely keep shopping here.
Automatically translated from Dutch

Reply from VortexVR - Vortex Virtual Reality UK

Love hearing this, thank you so much for the review and for trusting us!
Automatically translated from Dutch
Community member 
1 Reviews
 Verified
No better experience outside of a Genie magicking product into your lap. Strange as it may sound, you can summon a technogenie by inscribing arcane glyphs on two pieces of toast with dribbled brown sauce. But you don’t need to, because you’ve got VortexVR
Community member 
1 Reviews
 Verified
I ran to the door as soon as it came I think delivery should be faster but they do send original products thank you fe letting md buy this bye

Reply from VortexVR - Vortex Virtual Reality UK

Thank you for your review! We’re glad you received your order safely. We’d also like to clarify that all our products are shipped from our warehouse in Poland, and our standard delivery time is 3-5 business days. In your case, the order was delivered within just 3 business days, which is within the estimated delivery time. We truly appreciate your support and hope you enjoy your purchase! : )
Community member 
1 Reviews
 Verified

Great product

The product seems top notch but it’s a shame the delivery turned up late for my son’s birthday. It said it was a Uk company yet it came from Poland

Reply from VortexVR - Vortex Virtual Reality UK

Thank you for the kind words about the product – sorry the delivery didn't arrive in time for your son's birthday. We ship from our warehouse in Poland even for UK orders, which can sometimes add extra time. If timing matters for your next order, just let us know in advance and we'll be happy to add something extra to make up for it.
Community member 
1 Reviews
 Verified

Fantastic experience to the UK

Fantastic site, best prices I could find and delivery arrived perfectly, well packaged and within a few days to the UK. Superb experience and highly recommended

Reply from VortexVR - Vortex Virtual Reality UK

Thank you so much for this wonderful review, David! It's great to hear you had such a smooth experience with us from start to finish. We really appreciate you taking the time to share this - enjoy your VR gear!
Community member 
1 Reviews
 Verified
The best feature of the headset is just how well it sits on my head. I do not feel it at all and it is absolutely amazing. If anyone is unsure about the Vortex head gear don't be just buy it and thank me later.

Reply from VortexVR - Vortex Virtual Reality UK

Appreciate you picking us for your gear. Enjoy the next session!
Community member 
1 Reviews
 Verified

Quality and cheap

Fast delivery, immaculate item, great prices & offers. Perfect for VR tech — highly recommend!

Reply from VortexVR - Vortex Virtual Reality UK

Thank you for your kind review and for taking the time to share your feedback! We really appreciate it!☺️
Community member 
1 Reviews
 Verified
Fast delivery, couldn't get this anywhere else to my location. Very happy.

Reply from VortexVR - Vortex Virtual Reality UK

Thank you very much for your kind review, Wilson! We’re delighted to hear that you’re happy with the fast delivery. We truly appreciate your support and hope you enjoy your purchase!
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Fast delivery, everything as desired. Very nice and attentive contact. The first order was a mistake on my part and was canceled without any issues and the amount was refunded. TOP rating!
Automatically translated from German

Reply from VortexVR - Vortex Virtual Reality UK

We are very happy to read about your experiences. Thank you very much for sharing them with us.
Automatically translated from German
Community member 
1 Reviews
 Verified
Just fitted it to my meta quest 3 and comfortable practical good so far

Reply from VortexVR - Vortex Virtual Reality UK

Appreciate the review, hope the headset keeps delivering 🙌
Community member 
1 Reviews
 Verified

Perfect product

the product is really good quality feels very good to have plugged in. nothing else for u guys to do better

Reply from VortexVR - Vortex Virtual Reality UK

Thank you very much for your fantastic 5-star review! We're delighted to hear you're happy with the quality of the cable. We truly appreciate your support and hope you have an amazing VR experience!
Community member 
1 Reviews
 Verified

Kept in the loop.

It was good to be kept in the loop regarding the journey of the product as I wasn’t aware it was coming from Poland!

Reply from VortexVR - Vortex Virtual Reality UK

Thank you so much, Dianne, for the kind words and the 5-star review!

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.

Cross-market reviews

Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.

Rating in the United Kingdom

4.73
Excellent
63 total reviews in the United Kingdom63 reviews in the last 12 months

Contact

VortexVR - Vortex Virtual Reality UK

  • vortexvr.co.uk
  • help@vortexvr.eu
  • Warszawa, POL
Visit website

About

VortexVR - Vortex Virtual Reality UK

OUR VISION Delivering the best VR equipment conveniently by preserving a professional and customer focused attitude to create lasting relationships with all our customers. OUR MISSION Bring humanit...

This company has linked Trusted Shops profiles.

Show all profiles