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Review summary
Customers frequently praise the fast delivery, competitive and affordable pricing, and the high quality of products, particularly noting durability, comfort, and performance. The user-friendly website and straightforward ordering process are also appreciated, as is the ease of installation and use. Customer service is highlighted as responsive, helpful, and professional in resolving issues, and many customers value the good communication regarding order status, shipment, and updates. Additionally, improved comfort and ergonomics, especially in head straps and accessories, are often mentioned as positive aspects. Some customers express dissatisfaction when delivery is delayed or slower than expected. A small number mention product quality issues or a mismatch with their needs. There are occasional reports of a lack of response from customer service, and some customers desire better clarity or responsiveness in communication.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsVortexVR - Vortex Virtual Reality UK
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Verified
Good service ( i would give half a five star though it there was and option)
Good service responds quickly when messaging them
One thing though I did have to wait a week and 2 days for my package ( only a week with business days) just for it to arrive from Poland to the uk England I’m hoping faster delivery could be done maybe like it being shipped in at least 3-5 days but if im correct you guys did advertise to get it to me in 3-5 . But besides that could service but could guys maybe add some more priority delivery options when delivery to the uk
Reply from VortexVR - Vortex Virtual Reality UK
Thank you so much for your kind words and for taking the time to share this feedback - we really appreciate it.
We normally deliver to the UK within 3-5 business days, but unfortunately customs can sometimes hold a parcel longer than expected, which seems to be what happened with your order.
Thank you again for flagging this. We're constantly working to improve our shipping process, and feedback like yours is exactly what helps us make changes for the better.
Cross-market review
Verified
Cross-market review
I actually really liked this cable for a long time. It worked well with my Quest 3S and I was genuinely happy with it until connection problems started happening later on.\n\nSadly, even the replacement cable did not fully solve the issue on my setup, so I suspect it might be some kind of compatibility or power-management problem with my PC, USB controller, or maybe newer Quest/Link updates. I found another workaround in the meantime using a different cable setup with external power, which works perfectly for me.\n\nThat being said, VortexVR support was very friendly, patient, and professional. They took the issue seriously, asked for details, and even sent me a replacement cable. I really appreciate that.\n\nSo while the cable currently does not work properly for my specific setup anymore, my overall experience with the product before the issue and especially with the support was still very good.
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Reply from VortexVR - Vortex Virtual Reality DE
Thank you so much for your detailed and fair review, Mr. Cagman!\nWe're really glad to hear you were happy with the cable for a long time, and we truly appreciate you sharing your full experience so openly - including your kind words about our support team.\nThank you for taking the time to share your feedback with us!
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Verified
VortexVR USB-C to USB-C Cable (5m) for Meta Quest 3
This cable works brilliantly with the Meta Quest 3! The 5-meter length gives total freedom of movement, and the cable itself feels durable yet flexible. Data transfer is rock-solid and seamless when playing via Quest Link. The Power Delivery support is a huge plus—when connected to a capable port or charger, it keeps the battery going without dropping during gameplay. Highly recommended!
Reply from VortexVR - Vortex Virtual Reality UK
Thank you so much for your fantastic review, Robert! We truly appreciate you taking the time to share your experience. Your support means a lot to us and we’re very happy to know you’re satisfied with your purchase. Thank you for choosing VortexVR!
Verified
Easy to use web site
Easy to use web site with items that were competively priced. Great communications throughout process and tracking of items available. I made an error on my order , ordering an incompatable item. The company checked this with me and altered prior to dispatch which was a mark of a good company. Will use again with confidence.
Reply from VortexVR - Vortex Virtual Reality UK
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that you were happy with our communication, pricing, and service, and we’re especially glad that we could help resolve the issue with the incompatible item before dispatch.
We truly appreciate your kind words and your trust in VortexVR.
We look forward to serving you again : )
Verified
Best head strap available for the quest 3
BOBOVR products are my favourite for kitting out my Quest 3. I play long hours and the batteries keep my Quest 3 going for many hours. My fan did brake but after contacting the company they sent me out a new one. Definitely buy direct from
BOBOVR so you get the best customer service.
Reply from VortexVR - Vortex Virtual Reality UK
Thank you for the review and the kind words about BOBOVR. Great to hear the batteries are keeping up with your long Quest 3 sessions. We’re also glad you came back to us for the S3 Pro. Enjoy the games!
Cross-market review
Verified
Cross-market review
Excellent experience with VortexVR!
The order of the VortexVR 5m USB-C PD100W link cable for the Meta Quest went particularly smoothly via the website. The ordering process is very easy and clearly organized. In addition, the webshop offers very good, competitive prices for this quality. The delivery was very fast, so the cable was in the house in no time. In short: a reliable service and I am very satisfied with this purchase!
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Reply from VortexVR - Vortex Virtual Reality NL
Thank you very much for your great feedback! We are glad that your order went smoothly and that you received your package quickly. Enjoy your purchase!
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Verified
Well made product, but didn't work for what I needed it for.
I was looking to connect my Blackstar amp to my PC so I can use my the software for it. I have a 3M cable which works so I know the amp works, but I needed a longer cable. Unfortunately this doesn't work for what I originally purchased it for (USB device not recognized error), but you can tell it's a well made product.
Reply from VortexVR - Vortex Virtual Reality UK
Thank you for your review and for appreciating the quality of the product.
We’re sorry that you weren’t able to connect the amplifier to your PC. The “USB device not recognized” error is most often related to drivers or a specific USB port on the computer rather than the cable itself.
If you’d like to try resolving the issue, we’ll be happy to help and guide you through what to check.
Please feel free to contact us at support@vortexvr.pl.
Verified
Was a bit sceptical with the price being what it was and there being very little in the way of reviews, needless to say my headstrap and spare battery both turned up a few days after ordering them so, all good, cheap, fast delivery - what else could you want?
Reply from VortexVR - Vortex Virtual Reality UK
Thank you so much for your kind review! We truly appreciate your trust and hope you enjoy your VR setup! : )
Cross-market review
Verified
Cross-market review
Really great for the price!
Shipping went smoothly, assembly was easy and quick to do, and the quality is really top-notch for the price. It’s definitely a big help when playing shooters. Really fun.
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Verified
Discounts were great late delivery
Discounts were great, easy order process, However as it was shipped and delivered from Poland it was delivered late. This needs to be updated to reflect the correct lead times.
Despite the delivery time i would recommend them.
Reply from VortexVR - Vortex Virtual Reality UK
Thank you for your review, we're glad the discounts and the ordering process met your expectations. Delivery to the UK usually takes no longer than 4 business days. If yours took longer, we sincerely apologise, that's not the standard we aim for.
We really appreciate that you'd still recommend us to others, that means a lot to us.
Verified
Item arrived as promised. As this is a birthday present it hasn't yet been used but I know it's exactly what he wanted so there should be no problem. Delivery was on time, packaging very good.
Reply from VortexVR - Vortex Virtual Reality UK
Thank you so much for your wonderful review! We’re really happy to hear that everything arrived as promised and that you’re satisfied with your purchase. We hope the birthday gift will be a big hit!
Cross-market review
Verified
Cross-market review
Very happy
My son put it together effortlessly and is very happy with it! His VR headset fits on it easily. He only found it unfortunate that his controllers only fit without additional parts. He usually has the magnets for the rifle attached to it.
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Reply from VortexVR - Vortex Virtual Reality NL
Thank you very much for your great review! Glad to hear that you are satisfied with your order. Thank you also for your valuable feedback. We wish you lots of fun with the VR accessories!
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Cross-market review
Verified
Cross-market review
Best cable for the Meta Quest!
Quickly delivered and well packaged. Of all the cables I've tested so far, this is the second one that actually charges the Quest during use. And it's the only one that charges without an additional connection, wonderful! The cable, and of course Vortex, receive my unconditional recommendation.
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Reply from VortexVR - Vortex Virtual Reality DE
We are pleased that you are satisfied with the quality. Thank you for letting us know.
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Cross-market review
Verified
Cross-market review
I happened to discover Vortex through a family member. Excellent service and a well-organized website. Fast delivery and reasonable prices. I’m very satisfied and have already placed several orders. I’ll definitely keep shopping here.
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Reply from VortexVR - Vortex Virtual Reality NL
Love hearing this, thank you so much for the review and for trusting us!
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Verified
Great communication, super fast delivery. Website is easy to navigate with good detail on products
Reply from VortexVR - Vortex Virtual Reality UK
Thank you for taking the time to review us. We put a lot of effort into keeping our product pages clear and detailed, so it’s good to know that came across, and that your order reached you quickly with good communication along the way.
Verified
So much better than the standard Meta Quest 3 strap. Took a while to ship into the UK but well worth the wait.
Reply from VortexVR - Vortex Virtual Reality UK
Thanks for the review. Glad you’re enjoying the strap and that it feels like a real upgrade over the standard one. Sorry about the wait for it to reach you in the UK, and thank you for your patience.
Verified
these guys are like 25-30% cheaper than uk retailers for the bobo s3 quest headstrap, it makes it affordable, cheers guys.
Reply from VortexVR - Vortex Virtual Reality UK
Thank you very much for the great review and for pointing this out—we work hard to keep BOBOVR accessory prices affordable, so we’re glad to hear it’s being noticed.
Verified
Simple process, quick turnaround, received as and when expected with an additional upgrade to my lenses. Excellent service!
Reply from VortexVR - Vortex Virtual Reality UK
Thank you so much for the great review, Andrew! We're glad the whole process was smooth and quick, and that the additional lens upgrade arrived exactly as expected. We really appreciate you taking the time to share your experience.
Verified
No better experience outside of a Genie magicking product into your lap. Strange as it may sound, you can summon a technogenie by inscribing arcane glyphs on two pieces of toast with dribbled brown sauce. But you don’t need to, because you’ve got VortexVR
Verified
I ran to the door as soon as it came I think delivery should be faster but they do send original products thank you fe letting md buy this bye
Reply from VortexVR - Vortex Virtual Reality UK
Thank you for your review! We’re glad you received your order safely.
We’d also like to clarify that all our products are shipped from our warehouse in Poland, and our standard delivery time is 3-5 business days.
In your case, the order was delivered within just 3 business days, which is within the estimated delivery time.
We truly appreciate your support and hope you enjoy your purchase! : )
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4.75
Excellent91 reviews
since Apr 29, 2026
Contact
- vortexvr.co.uk
- help@vortexvr.eu
- Warszawa, POL
About
OUR VISION Delivering the best VR equipment conveniently by preserving a professional and customer focused attitude to create lasting relationships with all our customers. OUR MISSION Bring humanit...
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