Review summary
Customers frequently praise the clarity and comprehensiveness of the instructions and repair guides, the high quality and reliability of the parts and tools, and the careful and protective packaging. The website is widely regarded as user-friendly and informative, making ordering easy, and customer service is often described as responsive and helpful. Many also appreciate the fast and prompt delivery, as well as the inclusion and quality of repair tools in the kits. Some areas for improvement include occasional confusion or lack of detail in the instructions, dissatisfaction with defective items or missing accessories, and rare concerns about packaging cleanliness. A few customers have experienced slow or unhelpful customer service responses, delays or issues with delivery couriers, and missing or inadequate repair tools. Pricing is also noted as expensive by several reviewers, with some wishing for lower prices.
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How Trusted Shops prevents fake reviewsReviewsiFixit Store UK
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Verified
The full package!
Not the cheapest place to buy parts in general but I'm confident of the quality compared to other outlets.
I ordered a replacement screen for a Google Pixel 8 Pro (genuine OEM part!) that included all the required tools which when used with the comprehensive repair guide on the website made the repair a stress free experience.
Verified
Very easy to find product and purchase, great prices. Good range across many manufacturers.
Shame your courier of choice was a let down on this occasion. Left my package where it was in full view and impossible to get at without it hitting the driveway. Porch was open and too the right a letterbox large enough to take the small package.
Verified
Excellent service again
This is the second time I have come to ifixit. First time it was for a replacement battery and this time was for a replacement screen. On both occasions I was given clear instructions on how to carry out repairs and was given all the necessary tools. Packaging and instructions are excellent.
Verified
Not too pleased at being sent a broken part and had to wait and extra week, but got the part eventually.
When i first ordered my part it came broken and my address wasnt fully written so it got sent to someone elses house on the block, managed to get it back to find it broken but not from the box since it war perfectly fine. Contacted support and waited a day or two for the response and got another part sent out without anymore trouble within the week, found a little bit of red gunk on it but seemed to work fine.
As for the case i got with my order it has been a good kit to get around the console and arrived completely fine
Good company, and support at the end of the day but just needs to work on their packages and cleaning parts before sending them off.
Verified
Mac Air easy IPhone SE very difficult
MacBook Air battery easy to fix and instructions are excellent. IPhone 2020 SE is very complex and fiddly. Instructions are very clear but need to state clearly that Isopropyl alcohol is almost a necessity and not included. There are no instructions on how to put it all back together other than reverse the procedures. I got information on how to fix the adhesive tabs and case seal from another website but I damaged one of the connectors on reassembly so am getting a new phone!
Verified
Ordering and installing a battery replacement kit (Samsung S23)
Ordering from the website cannot be any easier and it is seamless. I ordered a battery replacement kit for an S23, and was very easy to install by following the guides provided. Also, i recommend buying the kit, if this is your first time buy from iFixit, as the iOpener tool provided alone is worth the extra £6-7 difference. This is worth every penny spent and I will be using iFixit again.
Why upgrade your phone, if it runs fine apart from the battery? Save money, learn something new and help stop big tech companies from creating a disposable world. We need to be better.
Thank you iFixit :)
Verified
A wide range of tools and videos on how to fix things,thus reducing e-wastage (if there is such a thing) but certainly wastage. Besides there is a certain smugness factor in fixing things whether a 2026 widget or a 1926 "thing"-although I didn't notice these !
Verified
Comprehensive kit arrived promptly
Kit arrived promptly and contained all the tools needed though seemed slightly random how the various screwdriver bits are packed.
Managed to change the battery without too much drama , instructions are ok did find the comments on each stage useful.
Verified
Really useful set of tools in a convenient pack with a useful magnetic pad as well for keeping screws etc in place.
My order was beautifully packaged and promptly delivered.
Verified
Great but instructions manual slightly mislead me
First time repairing computers, repaired two in two consecutive days. The screwdriver is of high quality but not expensive. The value provided is great for the prices. I only had one hiccup: I used the MBA M2 screen replacement manual which had 1IP Torx driver as "optional". It is not the right word, the manual says it's needed in some cases and not in some. So I didn't buy that screwdriver tip and had to reorder.
Verified
Such an amazing resource of instructions and guidance. The shop is really convenient with the repair sets that include both parts and tools. Customer service is excellent. The parts and tools are good quality too.
Verified
Successful battery swap MacBook Pro
Was able to revive my 12 year old but still brilliant MacBook Pro with a battery swap. It is a quality item and arrived from Germany very quickly. I found it easy to follow the instructions although didn’t remove all the other components for fear of damaging them!
Verified
I like the fact that the part was genuine and the shipping was fairly speedy. The negative points were the price and the fact that no adhesive was supplied with the battery.
Why is battery for the Steam Deck LCD almost TWICE the price of Steam Deck OLED battery?
Verified
The product and delivery were excellent and as expected.
Something to improve on is the recycling of old computer batteries. It’s not clear who can help with this.
Verified
It was all very well designed and put together with clear instructions. My 'old' iMac now has several more years ahead.
Verified
Satisfied customer
The product was well packaged and a lot of care had gone into the instructions and tools needed for the repair. Great service.
Verified
New Nintendo 3Ds XL battery
The delivery was fast and the New Nintendo 3Ds XL battery works like a charm. My system is nearly 10 years old and was very slow, upon changing the battery it seems to work like a charm.
Verified
I rate the service itself 5 stars, but...
I rate the service itself 5 stars, the delivery speed, the many many MANY support documents that are very clearly marked and labelled, the parts, the community, all good.
its just that its all online, id love to come visit a store or see iFixit on shelves, id love for the price to be a bit cheaper here or there, and id love to see ifixt go further then just a repair community.
I think Theres a future in repairs, but it needs a voice, and ifixit can be that voice, but theyre so quiet! I didnt know they existed until I got into the trade.
be loud, be proud, I want to see more!!!
Verified
I have had the pro tech toolkit for years and loved it. I decided to get the soldering kit as it was cordless and in a nice convenient package. Item was delivered quickly ordered on Sunday at 10pm and arrived on the thursday by midday. Solder kit comes with everything you need to solder and is all in a small package. Highly recommend
Verified
Excellent multi bit precision screwdriver kit. The screwdriver is very slick and has very smooth rotation. The bits seem like good quality so far and the options are fantastic.