Review summary
Customers consistently highlight the fast and prompt delivery of their orders, emphasizing quick arrival times even under tight deadlines. The customer service is widely regarded as excellent, with responsive and helpful representatives who address issues swiftly and maintain clear communication. Many customers are satisfied with the quality and functionality of the products, and they also appreciate the ease of ordering, straightforward website navigation, and simple setup or assembly. Competitive pricing and good value for money are frequently mentioned, along with secure and protective packaging. However, there are some areas for improvement. A few customers note specific shortcomings in certain products, and while packaging is generally secure, there have been occasional concerns about the condition of packages or the service provided by specific couriers. Several customers express frustration with delivery delays or failed deliveries when orders are handled by DPD and DX.
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Verified
Brilliant product
Quick delivery, no hassle, and delivery service very good. Good quality good which keeps my sheep in a section of my paddock. Doesn’t short out and has even power distribution around it all. All in all very good product and I am very pleased with it. (I bought the 90cm sheep netting 2 pronged stakes.) wasn’t quite long enough hence the white electric at the end. I have got it going down an hill and it works perfectly fine.
Verified
The service and delivery were excellent, and I would definitely recommend this company.
Unfortunately, the 10 x Gallagher Horse Fence Posts (5ft / 1.55m Stirrup Foot Step in White) weren't so good. After only a week's use, I found the plastic wasn't as strong as I'd hoped and could distort quite easily.
The twist-lock action sounds like a good idea in theory, but in practice it was difficult to get the electric tape positioned correctly before twisting it into place, it kept falling out. I also found that the stirrup step was quite small, so you would need a fairly small boot size to use it comfortably.
Overall, I wouldn't recommend these particular posts and would instead stick with the simpler, longer fence posts. However, I would happily recommend the company for their excellent service and fast delivery.
Verified
Small and powerful.
I purchased this to control my obstreperous pony who had become far too big for her boots and way out of line!
My parcel arrived very quickly, the unit was easy to set up and the battery has sufficient charge to use out of the box.
The recent sunny weather has fully charged the battery and it’s working perfectly.
Said pony recognised the electrified tape and immediately adopted an innocent and pliant demeanour, our reseed is saved!
Verified
My problem with predators solved.
I needed a deterrent for herons and otters from my pond, I was helped as to what was required with absolutely no sales pressure, a package was put together for me, and included everything required, took about 3 hrs to install, and so far had been totally successful, plus it doesn’t look as obtrusive as I thought it would. Very happy with this company, and have since returned for a few bits.
Verified
My order got dispatched in 2 parcels but only one arrived - i emailed with photos and recieved a response in less than 2 hours with tracking details for the other parcel which was at my local post office waiting ( which was shown as delivere) the customer service was excellent and product exactly as described thank you
Verified
Prompt delivery, quality gear
My delivery arrived promptly, all items were present and everything seems of good quality. To make it an even better experience you could include a section on your website to explain all elements required. I am new to this electric fencing lark, took some advice from a friend but there were several elements that I missed out.
Verified
Not yet used
I have not taken this out of the box yet, but I had previously bought the non-electrified version and the wild rabbits in the garden just chewed through it. I laced polytape through and electrified it, and problem solved (clumsily). This time I'll zap the little blighters from the beginning plus my chickens will be where I want them and I have a plentiful supply of poles by using those from the previous set too.
Verified
Exceptionally prompt and caring response to a delivery query that was then followed until delivery completed. That is amazing customer support and rare these days; would very definitely use again and recommend to others.
Verified
Order delivered really promptly. Only thing I would say is that it might be good to have more protection for the points on stakes- no problem here, but I got a lot of flak when they broke through on a delivery from another company
Verified
Great service, However….
Great service, However….
However, DPD let you down - it took three attempts on three different days and the delivery was time sensitive
Packaging was open and I had to check that all the contents were there
Verified
Three times returning customer!
I don't even do a search for these sort of products now - just go straight to electric fence online as there is super fast service and always competitive pricing. Thank you
Verified
S6 solar pet battery
It was difficult to place the order on line. I had to phone to sort it out. Very helpful staff who helped me understand how the installation would work. When it arrived I couldn’t see how the earth rod worked. I submitted an online contact but never heard back. A friend helped me install it. Works very well and I’m pleased with the result and would recommend.
Verified
Im a regular buyer for my sons bruder toys. They are brilliantly priced and i cant compare anyone else on deluvery times. Absolute life savers for replacing toys in a hurry. Great selection and always so carefully packaged. Thank you
Verified
Customer service was great; I ordered a part I didn't need, dropped them an email late at night and got a reply the following morning to confirm it had been taken out of the order.
Verified
Ordered online and was delivered by Royal Mail within a few days. Very pleased with the service from Electric Fence Online and would use them again. I bought the Gallagher S20 energiser which I’m very pleased with. The only difficulty I’ve had is finding a way to fix it securely as it has a mounting post/or bracket that has to be purchased separately and is an extra expense.
Verified
The energiser was shipped quickly. I had a small plug issue which was resolved quickly and politely.
The energiser is in place and it’s working perfectly. Would recommend and use this company again
Verified
The website was easy to use, the products arrived as specified. Currently in the garden & so far seem to be working as intended
Verified
Very good service. But you courier DX are totally useless, have tired to deliver 3 times, they keep saying no one was home but that is not true! I will not be using your company again if you continue to use DX as your courier!
Verified
Superb service so easy to order and delivered very quivkly. Cant fault and would highly recommend
Verified
Delivered quickly and product packed very well. First time using this company and would definitely use again.