Review summary
Customers frequently praise the quick and prompt delivery of their orders. Most customers highlight excellent and helpful customer support. The website and ordering process are consistently described as easy, straightforward, and user-friendly. Many reviewers are satisfied with the quality and reliability of the items received, describing them as excellent or well-made. Customers generally appreciate fair pricing and good value. Some customers express frustration with delayed or misdelivered parcels, and a notable minority experience problems with delivery, such as missing parcels, wrong addresses, or lack of courier communication. A few report poor after-sales response or unhelpful handling of issues. Several customers mention issues with product fit or items not matching descriptions, and a small number note dissatisfaction with postage costs.
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Very easy to use.
Very easy to use and clean. The instructions are easy to follow and the sprayer is well made with all parts clicking into place with no trouble. App is very useful and informative.
One improvement- a plastic funnel with a circumference to fit the paint reservoir to replace the card one’s supplied.
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Replacement parts order - oops
Placed order for replacement wood & fence spray attachment - received Wood &
Metal Extra Standard - reservoir is smaller - received extended warranty email offer - filled in form - did not confirm - did it accept ??
Reply from Paintsprayer.co.uk
Thank you for your review.
We are sorry for the mix-up with your replacement parts order and for any inconvenience this may have caused.
Regarding the extended warranty email, you should normally receive a confirmation email after submitting the form. If you have not received a confirmation, please contact our customer service team at paintsprayer.co.uk@wagner-group.com, and we will be happy to check the status of your registration for you.
If you have any further questions, please reach out to us.
Kind regards,
Your Team at paintsprayer.co.uk
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Good service.
Good price. Good quality item. Good service. Quick delivery. Excellent.
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Great customer service & speedy delivery. Wish I'd known when the sprayer I was after was back in stock.
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excellent service which was speedy and accurate
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Great service and customer support
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Excellent Service Throughout
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Excellent service and assistance in choosing the correct sprayer for my needs, prompt delivery and courteous delivery courier service. Not used this item but if it’s as good as they one used earlier in the year will be very pleased
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Excellent service
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got what i ordered, but pricey for postage just in an for two small items
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Easy to find parts and order, quick delivery.
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Ordered two Wagner replacement nozzle seals for Flexio 687. Postage and service great until items arrived. It could be my fault for ordering the wrong model type, two 11mm internal size seals arrived. Unfortunatly my srayer requires 16mm internsl size.
Thats when i emailed company then phoned customer service number, all with no reply. After sales service is very poor
Reply from Paintsprayer.co.uk
Thank you for your feedback.
We are pleased to hear that you were satisfied with the delivery and service until the products arrived. We are sorry to hear that the nozzle seals you ordered were not compatible with your sprayer.
If you ordered the wrong size, please note that we offer a 30-day return policy, and returns can be made free of charge.
We are also sorry to hear about your experience when trying to contact us. This is certainly not the level of service we aim to provide. If you send us the model details of your Flexio sprayer and information about the part you require, our Customer Service team will be happy to help identify the correct replacement seal and assist with a suitable solution.
Thank you for bringing this matter to our attention. We hope to have the opportunity to resolve it for you.
Your Team at paintsprayer.co.uk
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