Trustmark
Certified since: Nov 25, 2020Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers generally appreciate the quality of the products, noting their durability and good pricing, which many find to be competitive and offer good value. Some also mention satisfaction with fast delivery and have highlighted positive experiences with customer service. However, significant issues are reported regarding the speed and reliability of delivery, with frequent delays and inaccurate stock information leading to frustration. Many customers are dissatisfied with unresponsive customer service, lack of communication, and difficulties obtaining refunds, with reports of slow or no response to inquiries. Additionally, some find shipping costs high or perceive the overall expense as greater than expected, and there are occasional complaints about receiving damaged items.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsVentilationland.co.uk
(51)
(2)
(5)
(6)
(54)
Verified
Very efficient service from point of ordering to final delivery
Delivery took longer than expected but considering item had to come from outside the UK (Netherlands) that's acceptable. Item also arrived in excellent condition. Overall very happy with the service and would highly recommend Ventilationland
Verified
No problem with ordering, but mega problem with delivery as it was delivered to wrong address. Fortunately we recognised the door as that of one of our neighbours and were able to retrieve it. They are new arrivals and don’t know our name. It seems the problem is with DPD not yourselves. From photo below you will see that the name of our house is missing from the label. This appears to be a problem with DPD’s system as our neighbour says this is a regular occurrence with DPD. We will be writing to DPD about it, but meanwhile maybe you should check that the address on the DPD labels are complete. Or change courier!!
Verified
Great technical advice
I had water leaking from the bottom of my mvhr so gave a good clean ordered new filters from them which turned up fast delivery
Water still leaking very frustrating so reached out to there technical section sent all pictures that they required
They said they can't see an s water trap I bought one installed it and the water leaking problem went away
Basically my straight version of a water trap had failed over time
The new s trap that you would find under your kitchen sink is working fine
Thank you ventilationland
Verified
All Good
Great products, good pricing, clear ordering system, and shipped promptly by DPD (my favourite courier). Goods were shipped from the Netherlands, which added a day, but no complaints
Verified
The assistance given by a lady on your help desk to identify the items I needed was simply the best. I ordered the item, it arrived in under 48 hours, it was identical to the product I was replacing. And my equipment is now working perfectly. Good price, quality, original product. 1st class service.
Verified
Good range and pricing, and ordering process was seamless. Products ship from Holland (I'm in UK) so took a couple of days, but arrived bang on schedule
Verified
Beware of ordering from this company! dishonest and unresponsive
This is one of the worst web companies i have ever dealt with ever. They list products which are supposed to be instock, which suddenly become back order once youve placed your order. I then found out that they are not infact a UK based company as the website would suggest but they are infact based in the EU. They then shipped the order in 2 parts and i have just received notification from DPD that in order for them to release the shipments they require me to pay 2x£90!
I have tried to contact this company, by phone, live chat and Whatsapp and they are totally unresponsive. DO NOT ORDER anything from them - you have been warned!
Verified
Top quality steel benders from a great company. Well pleased for the price. These knock the spots off the cheap Amazon Chinesium ones I originally purchased off Amazon! These are a professional tool and very strongly constructed. I have no doubt these will last years💪💪💪 I definitely recommend. 5🌟🌟🌟🌟🌟 from me 👍👍
Verified
Items ordered with minimal of fuss and delivered quickly. Products appears to come from the Netherlands but there is full tracking for your.
Verified
postage costs are high, delivery a little later than promised
Verified
non-delivery of goods and no contact possible
My aircon unit was purchased on 28 May 2026 and was due to be delivered by Dachser logistics on 3rd June between 8-13h. The Dachser website shows it was delivered but not to our address! There is no possibility to contact Ventilationland. You have to email (which I did, titling it URGENT and non-delivery) and then hope for the best. You might or might not get a reply. It's highly annoying how little they care about customer service and promptly addressing issues. The unit was not in their stock and was shipped over from Holland. It was £650 so it's not nothing and now I'm having to chase the order and spend a lot of time to try and sort it out. Clearly, there is a huge problem with the supply chain followed by customer service.
Verified
Verified
'In stock' items turned out of stock once payment was taken!
Ordered various items which were all showing as in stock.
Radio silence for days after money was taken.
Sire advertised delivery period past and still no communication either voluntarily or in reply to my WhatsApps, emails and web form queries.
An email them turns up to say items were out of stock and coming from a main warehouse but they couldn't tell me when.
I've now requested a refund so we will see how long that takes to materialise.
Verified
What i ordered and came on time
Verified
Long delay in delivery process with inadequate updates on progress
Verified
Carriage Charges
For basically a USB stick the carriage was way too expensive
Verified
So far my delivery has been delayed by four/ five days so I cannot comment on the quality of the product. At the moment I am receiving regular updates on a delayed delivery.
Verified
Great efficient service, quality of products and prices. So far the best I’ve found in the uk overall. Thank you 🙏
Verified
Excellent
Arrived fast, good product. Product is better quality than the exact same branded item that cost 3 x the price.
Verified
Great looking vent just a little expensive.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- ventilationland.co.uk
- United Kingdom, GBR
About
This company has linked Trusted Shops profiles.
