Ventilationland.co.uk

Reviews:

I had water leaking from the bottom of my mvhr so gave a good clean ordered new filters from them which turned up fast delivery Water still leaking very frustrating so reached out to there technical section sent all pictures that they required They said they can't see an s water trap I bought one installed it and the water leaking problem went away Basically my straight version of a water trap had failed over time The new s trap that you would find under your kitchen sink is working fine Thank you ventilationland

The assistance given by a lady on your help desk to identify the items I needed was simply the best. I ordered the item, it arrived in under 48 hours, it was identical to the product I was replacing. And my equipment is now working perfectly. Good price, quality, original product. 1st class service.

No problem with ordering, but mega problem with delivery as it was delivered to wrong address. Fortunately we recognised the door as that of one of our neighbours and were able to retrieve it. They are new arrivals and don’t know our name. It seems the problem is with DPD not yourselves. From photo below you will see that the name of our house is missing from the label. This appears to be a problem with DPD’s system as our neighbour says this is a regular occurrence with DPD. We will be writing to DPD about it, but meanwhile maybe you should check that the address on the DPD labels are complete. Or change courier!!

Top quality steel benders from a great company. Well pleased for the price. These knock the spots off the cheap Amazon Chinesium ones I originally purchased off Amazon! These are a professional tool and very strongly constructed. I have no doubt these will last years💪💪💪 I definitely recommend. 5🌟🌟🌟🌟🌟 from me 👍👍

Arrived fast, good product. Product is better quality than the exact same branded item that cost 3 x the price.

Very quick delivery and no problems with the items ordered. Will definitely use Ventilationland again. The you

Delivered quickly although did say originally by email would be 7 days only took 3.

The Monoblock Unit is working well and I am pleased with it. A few things could be better though. Firstly, the item took much longer to arrive than expected, because your website said it was 'in stock', but it wasn't. Secondly, the unit did not come with a UK three pin plug and this was not mentioned in your advertising. Finally, the instructions are fine except that the size of the main holes to be drilled needs to be larger than the 180mm specified, because the liner needs to be fitted and the hole to be large enough to accommodate the drop down to the outside (probably 185mm or slightly bigger is needed, but i had already bought a 180mm hole cutter). Strangely, the size of the hole specified for the rubber drain hose (25mm) is too large. Probably 20mm would be enough.

My aircon unit was purchased on 28 May 2026 and was due to be delivered by Dachser logistics on 3rd June between 8-13h. The Dachser website shows it was delivered but not to our address! There is no possibility to contact Ventilationland. You have to email (which I did, titling it URGENT and non-delivery) and then hope for the best. You might or might not get a reply. It's highly annoying how little they care about customer service and promptly addressing issues. The unit was not in their stock and was shipped over from Holland. It was £650 so it's not nothing and now I'm having to chase the order and spend a lot of time to try and sort it out. Clearly, there is a huge problem with the supply chain followed by customer service.

Ordering and delivery went great, no problems.

Good communication and delivery was on time

Good communication and quick delivery

Lisa helped me by promptly identifying which filters were compatible with my duco unit, great service!

Placed an order for some essential ventilation components on 17th March, with delivery scheduled for the 23rd - great all seemed to be going smoothly. Booked the job for just after to allow for time for things to arrive. The 23rd came and went, nothing arrived. Called ventilationland numerous times, all options on their phone number don't go anywhere. You cannot speak with a human. A single t piece was subsequently delivered from a large order. I contacted ventilationland to explain the situation numerous times. Including when I got the shipping notification saying the order weighed less than 1kg. They assured me the whole order has been sent. Another invoice was sent with a delivery date of 30/03/26. This day came and went with no sign of delivery. Customer service again was not contactable by phone. They stole my money and have not yet returned it, then have cost me loads in labour costs due to the wrong delivery dates. Avoid at all costs.

Ordered fans online for delivery Monday - didn’t arrive tried to contact by phone, answering machine saying please e mail - did so, no response & e mail not opened, whatsApp reply was delivery Friday, 600 mile round trip 4 days hire of a scissor lift job should have been completed, customer has been let down, I’ve had a wasted 4 days & had to return home I’ve had no other response other than to the WhatsApp question saying maybe delivery Friday. Not good enough, who pays for the return journey & scissor lift hire again? That is assuming the fans actually get delivered?

Website setup is fine. However, the absence of a contact number makes it difficult to resolve issues quickly. The heat recovery system has still not been delivered, yet I continue to receive messages asking about the delivery status. Overall, the delivery service has not been satisfactory.

Great service

Good site, good packaging... seems good product (not yet fitted)

Excellent costumer service and very good quality products. I forgot to order one more item and when I WhatsApp the costumer service immediately they responded it and separately send the other item without delivery fee. Thank you.

Reasonable prices compared to manufacturers