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We are sorry if there has been damage during transport. Unfortunately, we have not received any information about your complaint, so we were unable to respond. Please report any transport damage immediately to the deliverer and the transport company so that a complaint can be made immediately.

Thank you for the feedback. We do not charge any fees, no matter what the payment method. The reason for this may be a contractual agreement between your bank and PayPal. In our eibabo® shop system you will find the option of paying by credit card and many other payment methods: e.g. Credit card, Amazon Pay, Bancontact, iDEAL, EPS, GiroPay, Apple Pay ... Deliveries outside the EU are always without import costs. No customs or other import costs are included in our delivery costs. This is clearly shown in all relevant places in the shop and comparison portals. Our partner DHL has to charge all the cost and has to take these to the public authorities. Every customer has to inform himself by DHL for the costs he has to pay for his goods pay scale group in the target country. Before ordering from DHL, every customer should find out about the costs they incur for their goods tariff group in the destination country.