Certificate for eibmarkt.com (en)

No. XA8A1DFBED7AC01F0D8B3956896273471
 

Approved on
20/03/2009
Valid until
19/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for eibmarkt.com (en)



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 395 Trusted Shops reviews collected in the last 12 months.
In total, eibmarkt.com (en) has already collected 3,985 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/04/2019
Date of order
23/11/2018
16/04/2019
Good products
4.00
Good

Date of publication
16/04/2019
Date of order
08/04/2019
16/04/2019
Trusted store with good customer service
5.00
Excellent

Date of publication
14/04/2019
Date of order
14/04/2019
14/04/2019
Excellent.
5.00
Excellent

Date of publication
13/04/2019
Date of order
13/04/2019
13/04/2019
you are the best
5.00
Excellent

Date of publication
13/04/2019
Date of order
02/04/2019
13/04/2019
Great shop Customer service was very friendy and helpful Good products and competitive prices.
5.00
Excellent

Date of publication
12/04/2019
Date of order
12/04/2019
12/04/2019
Excellent service thank you
5.00
Excellent

Date of publication
11/04/2019
Date of order
11/04/2019
11/04/2019
We've been using this store for 5 years and satisfied every purchase. Highly recommended store
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
Excellent company with high standards
5.00
Excellent

Date of publication
09/04/2019
Date of order
09/04/2019
09/04/2019
Good price
Quick delivery
Good job
5.00
Excellent

Date of publication
09/04/2019
Date of order
09/04/2019
09/04/2019
Great service. Even items that are not part of the standard inventory can be ordered by a special request. Very happy and better service dan any brick and mortar store.
5.00
Excellent

Date of publication
09/04/2019
Date of order
28/03/2019
09/04/2019
Easy product selection on the web-site, fast delivery. Excellent service.
5.00
Excellent

Date of publication
08/04/2019
Date of order
21/03/2019
08/04/2019
Fast delivery and good condition. However I purchased a Gira Motion sensor item no 230266. I've received the package but it turns out it does not fit in my E2 frame. It's frustrating because its not very clear on your website that it is only for Gira TX_44 frames. Want to return and purchase another.

I sent a complaint to complaint@eibmarkt.com but no feedback. Rating to change if I get feedback.
2.33
Poor

eibmarkt.com (en) replies: 09/04/2019
This is not correct. The ordered item is "Automatikschalt.Komfort TX_44 rws 230266" We replied to the message and sent an information on the return of the article on 03.04.2019.

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
Fast delivery and good condition. However, I purchased a Gira Motion sensor item no: 230266. I've received the package but it turns out it does not fit in my E2 frame. It's frustrating because it's not very clear on your website that it is only for Gira TX_44 frames.

I sent a complaint to complaint@eibmarkt.com but no feedback. Rating to change if I get feedback.
2.33
Poor

eibmarkt.com (en) replies: 09/04/2019
This order number is not correct. Correct is order 190321-529186. We responded to the message and sent information about the return of the article.

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
Excellent, communication, handling and service. Highly recommendable Items not tested yet.
5.00
Excellent

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
Excellent Seller
5.00
Excellent

Date of publication
07/04/2019
Date of order
07/04/2019
07/04/2019
Schnell und professionell.
5.00
Excellent

Date of publication
06/04/2019
Date of order
15/03/2019
06/04/2019
All went as planed
5.00
Excellent

Date of publication
05/04/2019
Date of order
05/04/2019
05/04/2019
We have not received the goods we ordered and paid for 1March, the DHL Shipment number 324514170721, is one of the worst couriers we are experience, as they as slow and their Tracking is not very informative.
We are unable to star rate you.
1.00
Very Poor

eibmarkt.com (en) replies: 07/04/2019
It's better to choose DHL EXPRESS instead of DHL International. This is safer and much faster for a transport from Germany to Australia. Status on Tu, 02.04.2019 17:01 hours: The shipment will be transported to the destination country and, from there, handed over to the delivery organization. Next step: The shipment will arrive in the destination country

Date of publication
05/04/2019
Date of order
05/04/2019
05/04/2019
Everthings are perfect.
It should be better with yours documentions in french.
5.00
Excellent

Date of publication
03/04/2019
Date of order
21/10/2018
03/04/2019
Great prices and fast shipping
5.00
Excellent

Date of publication
02/04/2019
Date of order
02/04/2019
02/04/2019
fast delivery, as described
5.00
Excellent

Date of publication
31/03/2019
Date of order
31/03/2019
31/03/2019
The delivery took 2.5 months. But everything was well communicated. So in general I am very satisfied.
3.67
Good

Date of publication
31/03/2019
Date of order
31/03/2019
31/03/2019
The item was delivered before i was expecting it which was a bonus, from placing the order to any questions I may have had to taking delivery went completely without a hitch. Very impressive and when I need any further equipment from Germany I shall put Eibmart.com (en) at the front of my enquiries...Excellent service.
5.00
Excellent

Date of publication
30/03/2019
Date of order
30/03/2019
30/03/2019
Everything was perfect
5.00
Excellent

Date of publication
29/03/2019
Date of order
29/03/2019
29/03/2019
Arrived in time and in perfect shape
5.00
Excellent

Date of publication
29/03/2019
Date of order
22/03/2019
29/03/2019
Website easy to use. Order despatched promptly and we were kept informed of parcels progress. Parcel arrived well packed and exactly when promised.
5.00
Excellent

Date of publication
29/03/2019
Date of order
29/03/2019
29/03/2019
Always Quick and easy
4.00
Good

Date of publication
27/03/2019
Date of order
27/03/2019
27/03/2019
super
4.67
Excellent

Date of publication
27/03/2019
Date of order
05/03/2019
27/03/2019
THANK YOU
4.00
Good

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Best prices, item selection and great soft package, thank you
5.00
Excellent

Date of publication
26/03/2019
Date of order
07/03/2018
26/03/2019
Lowest prices & fast shipping
5.00
Excellent

Date of publication
25/03/2019
Date of order
25/03/2019
25/03/2019
Super support even after the buying.
5.00
Excellent

Date of publication
25/03/2019
Date of order
25/03/2019
25/03/2019
Great as always
5.00
Excellent

Date of publication
24/03/2019
Date of order
16/03/2019
24/03/2019
A bit unsure at the beginning of order as emails were slightly confusing , but maybe it was just me as I’m not really into computers etc. But nothing to worry about as everything was ok. Will use you again if need to.
Thank you
4.67
Excellent

Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
The three small electrical contacters were sent in a much larger box, without any cushioning. This allowed them to crash into each other. I have not installed them yet, so I am not able to determine if they were damaged in transit.
Otherwise no issues.
2.33
Poor

eibmarkt.com (en) replies: 24/03/2019
That's not okay, of course. We have automatic photo documentation in the shipping department. We will check this again and evaluate it in the next employee meeting. If something is defective, please contact us.

Date of publication
22/03/2019
Date of order
05/03/2019
22/03/2019
long time delivery
4.33
Good

Date of publication
21/03/2019
Date of order
21/03/2019
21/03/2019
Excellent service from start to finish.
5.00
Excellent

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
Very satisfied with service Thanks
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
Excellent as usual
5.00
Excellent

Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Very Quick. Excellent helpdesk
5.00
Excellent

eibmarkt.com (en) customer reviews

eibmarkt.com (en)

Electricity HCV Installation and SmartHome KNX

eibmarkt.com (en) was certified by Trusted Shops on 20/03/2009.

The online-shop eibmarkt.com provides Electricity HCV Installation, household appliances, KNX home automatic and smarthome, communication, lamps and accessoires, machines and tools

Contact
Kemmlerstrasse 1
08527 Plauen
Germany
Tel: +49 3741 14898-0
Fax: +49 3741 14898-131
info@eibmarkt.de
eibmarkt.com (en)
Owner
eibmarkt.com GmbH
Kemmlerstrasse 1
08527 Plauen
Germany
Trade register
Amtsgericht Chemnitz HRB 25845
Authorized representative
Marco Labáhn
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with eibmarkt.com (en) in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.