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Top positive review
22 Jan 2023
Verified review
Excellent service and follow-up as usual. Delivery initial foreseen for February, received all beginning January. So no false expectations created! Well done.
The prices were very competitive and order execution from order to delivery was superb. Five stars for these two metrics.
However, payment options were very very poor. I am a non-EU customer and the only payment option was Paypal. So in addition to usual credit card spread on currency exchange I had to pay exorbitant PayPal charges for no good reason! So zero stars for this metric.
Further, the goods ship without local tax- which is fine. Except that DHL has an exorbitant additional charge just to collect local tax! So zero stars for that.
The item was received and sure it would have worked great, BUT the packagin was not sufficient. It had been dropped in shipping, the pump was broken from being dropped and the freon line broken therefore it did not work. I emailed and questioned this to the company. DID NOT HEAR anything. I will be filing a Paypal complaint as well. $1600 USD is a lot to just forget about.
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Answer by eibmarkt.com (en)
15 Nov 2023
We are sorry if there has been damage during transport. Unfortunately, we have not received any information about your complaint, so we were unable to respond. Please report any transport damage immediately to the deliverer and the transport company so that a complaint can be made immediately.
Good website with lots of information. Great currency converter for purchasing from overseas.
Good communication through the whole process, and fast delivery.
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12 Sept 2023
Verified review
Goods recieved in perfect condition and timeously.
I received the goods I ordered within reasonable time frame. Goods were in perfect condition. Thanks for the speedy response.
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12 Sept 2023
Verified review
Precise documents and nice delivery
Precise explanation
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14 Sept 2023
Verified review
Great pricing and prompt service. Highly recommended.
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4 Sept 2023
Verified review
easy website, I liked that I could pay via TT as credit card fraud is prevelant.
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6 Sept 2023
Verified review
Excellent service and price, prompt delivery and goods well packed.
Competitive prices and superb order execution BUT....
The prices were very competitive and order execution from order to delivery was superb. Five stars for these two metrics.
However, payment options were very very poor. I am a non-EU customer and the only payment option was Paypal. So in addition to usual credit card spread on currency exchange I had to pay exorbitant PayPal charges for no good reason! So zero stars for this metric.
Further, the goods ship without local tax- which is fine. Except that DHL has an exorbitant additional charge just to collect local tax! So zero stars for that.
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Answer by eibmarkt.com (en)
4 Sept 2023
Thank you for the feedback. We do not charge any fees, no matter what the payment method. The reason for this may be a contractual agreement between your bank and PayPal. In our eibabo® shop system you will find the option of paying by credit card and many other payment methods: e.g. Credit card, Amazon Pay, Bancontact, iDEAL, EPS, GiroPay, Apple Pay ...
Deliveries outside the EU are always without import costs. No customs or other import costs are included in our delivery costs. This is clearly shown in all relevant places in the shop and comparison portals. Our partner DHL has to charge all the cost and has to take these to the public authorities. Every customer has to inform himself by DHL for the costs he has to pay for his goods pay scale group in the target country. Before ordering from DHL, every customer should find out about the costs they incur for their goods tariff group in the destination country.
22 Jan 2023
Verified review
Excellent service and follow-up as usual. Delivery initial foreseen for February, received all beginning January. So no false expectations created! Well done.
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23 Apr 2023
Verified review
Good website, reasonable pricing and prompt delivery.
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Imported Reviews
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