Review summary
Customers consistently praise the fast and reliable delivery of their orders, often noting promptness and on-time arrivals. The support team is frequently described as helpful, knowledgeable, and responsive, with many customers highlighting exceptional advice and problem resolution. Many customers mention that the products are of high quality and reliable, often exceeding expectations even if not always the cheapest. The website is frequently described as easy to use, informative, and well-designed, making ordering straightforward for both new and returning customers. Customers appreciate the wide selection of products available, noting that the company often has exactly what is needed for various projects. The company is praised for providing helpful advice, informative articles, and technical guidance through both support interactions and website resources. Customers generally find prices to be fair or competitive, often mentioning good value for the quality and range offered. Order and delivery communication is highlighted as clear and timely, with customers appreciating updates and proactive issue resolution.
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How Trusted Shops prevents fake reviewsReviews12 Volt Planet UK
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Verified
Fantastic experience from initial telephone enquiry asking for help, through a well thought out, quantified item list (adapted several times without issue!) to speedy dispatch and well communicated, bang on time, 100% correct items delivery. Thank you Graham for all your help and advice without which I would’ve gone disastrously wrong!
Verified
Off grid Motorhome
I informed Graham in Sales that I would like my motorhome to be off grid, he gave me a detailed list of everything I need he then attended to my queries promptly and helped me every step of the way which lead to me ordering a 628a gen 2 battery and all the recomended kit. I will be recommending you in future
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this feedback, we really appreciate it! I have also informed Graham that you were pleased with his service.
Verified
Perfect buying experience from 12 Volt Planet
Wanted to order some items but needed some technical advice first to make sure I was making the correct choice. A quick phone call and some expert and friendly help enabled me to place the order which remarkably arrived the next day.
12 Volt Planet have a well justified reputation as the best in their field - and I can now understand why.
Reply from 12 Volt Planet UK
Thank you very much for taking the time to leave us this feedback, we really appreciate your kind words about our service.
Verified
I found the items i needed on your webpage. I made a call to make sure that you had them in stock. The person I spoke to was very polite and helpful and assured me that i would receive the parts next day. They did indeed arrive as promised. Outstnding value and service. Many thanks.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this great review, we really appreciate it.
Verified
Choosing the most competitively priced product on the market when you know what make and model you need can sometimes come with a compromise in the buying process but no such issues with 12volt planet arrived quickly and in perfect condition and still the cheapest available
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this brilliant review George!
Verified
Excellent service as always with 12v planet. Great to do business with when ever my needs are. Quick despatch and very detailed description of what you’re getting. Also has a knowledge area if you need to find out about anything electrical. Top job guys.
Reply from 12 Volt Planet UK
Thank you very much for providing us with this detailed feedback, we really appreciate it and it's good to know that the Knowledge Centre is useful, as we put a lot of time into creating the information
Verified
Good product. Quick delivery.
Ordered a portal foldering solar panel to help maintain caravan battery while in storage. Quality of product is good, the included case is well padded and feels solid for long term use, instructions are clear and large font too. Delivery was quicker than expected too.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this excellent review. We really appreciate the feedback!
Verified
Ordered parts online, process was quick and easy, confirmation emails were excellent and informative, with links to the Royal Mail website, so we were able to track our package.
Reply from 12 Volt Planet UK
Thank you for your review. We’re glad you found the ordering process quick and easy, and that our email updates and tracking links were helpful. We really appreciate your support!
Verified
Cables all came well packaged and delivery was good. I wanted to let you know that chatgpt recommended you as a high quality supplier and I feel that is very important as they scan all reviews online.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this great review! We really appreciate the feedback
Verified
Easy to order and pay. Speedy delivery. Good communications. It would however have been useful to be informed that the item I ordered needed a matching other part to make it fully complete and functional.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this feedback, we really appreciate it. We try to include as much information as possible on our website to inform customers of which items they will need but unfortunately, we do not go through each order to see what is missing from it. If you are in doubt in the future, you can always give us a call and we can advise over the phone. Many thanks
Verified
First class company to deal with, highly recommended!
Excellent website with lots of information and helpful hints, useful calculators, and always up-to-date with the latest kit. I've used them for years and never had any issues.
Highly recommended!
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this review, we really appreciate the feedback!
Verified
All-round excellence
Excellent website, good range of products, excellent online articles, prompt response to messages, sales conversant with the potential issues of sending stuff to Europe. What's not to like!
Reply from 12 Volt Planet UK
Thank you so much for providing this detailed feedback for us, we really appreciate it!
Verified
Quality of purchases were good at a competitive price. Very good delivery time. Like how there are articles /advice available to support work on your vehicle.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this fantastic review. We really appreciate your feedback and are glad to hear that the articles and information on our website have been helpful to you.
Verified
was a 4.5 but now 5*
was a 4.5 as there’s always room for improvement, but a sticker for my toolbox elevated it to a five, quality products from a trusted supplier
Reply from 12 Volt Planet UK
Thank you very much for taking the time to leave us this review, we really appreciate the feedback and we are glad that you like the sticker!
Verified
Great company to use
Used them before and this transaction was the same as previously. Accurate description of the item purchased and quick delivery, thank you
Reply from 12 Volt Planet UK
That is great to hear, thank you for the brilliant feedback!
Verified
Website was super easy to use, especially as I wasn’t quite sure what I exactly needed, the additional links for other products really cut down on doing loads of searching on line.
Parcel sent and delivered no problem, packaging was good
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this review, we really appreciate the feedback!
Verified
A very good company to deal with.
I have had a few experiences with this company. Starting with lots of good advice and the supply of equipment to replace an old faulty caravan battery charger/power supply. Also supplying various electrical and wiring connections over a number of years.
Every transaction has been speedily delivered and every communication has been friendly and patiently dealt with.
I thoroughly recommend this company.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this review, we really appreciate the feedback and it is great to hear that you are happy with our service!
Verified
Have purchased many items from 12Volt Planet and never been disappointed. Great range of quality products at fair prices. Usually very quick despatch
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this great review!
Verified
Always a pleasure to deal with this company, Quick despatch,well packaged, right parts, great customer services and to top it all very competitive pricing
Reply from 12 Volt Planet UK
That is great to hear, thank you for the brilliant feedback and the support
Verified
Great guys know their stuff and great quality prices with super fast delivery. Kept informed about the order right through to delivery day.
Reply from 12 Volt Planet UK
That is great to hear, thank you for the brilliant feedback!