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Reviews for 12voltplanet.co.uk
4.93/5.00
Excellent
How is the rating calculated?
the most positive review
1 year ago
Quick delivery, when the item arrived I had no idea what I was doing, I sent many emails back and forth to understand what I needed and how to fit, 12volt always replied straight away, made sure I had links and details of what I needed, having no clue at all they were patient and understanding. Would definitely recommend, they have excellent customer service. Item is now fitted and working Thanks
the most critical review
8 months ago
Contacted customer support about having the VAT number in the invoice, they said nothing they could do. I asked them to cancel the order and suddenly they can add the VAT number to the invoice.
Answer by 12voltplanet.co.uk
8 months ago
Hi. Your VAT number will automatically appear on your invoice if you enter a valid EU VAT number when placing your order (which you did not do). We advised that we were unable to retrospectively remove the VAT from your order as it had already been processed, however, we were able to add your VAT number as a note on the invoice for reference but this does not affect the VAT applied to your order.
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What other customers say about their experience with 12voltplanet.co.uk
21 days ago
Further to my earlier review, I have decided to stop dealings with 12voltplanet. The absolute rigidity of the ordering system - regardless of receiving notification of unavailable items re-appearing as available within an hour of placing an order - is not customer focused. When questioned, the response is patronising. I believe that the true reason is to accrue postage charges, whenever possible.
Answer by 12voltplanet.co.uk
20 days ago
Thank you for your feedback and I'm very sorry that you've had a bad experience with us.
As my colleague explained in your e-mail exchange, we normally try and be as flexible as possible regarding order changes after they've been placed. However, due to COVID-19 we have seen a huge increase in demand, so to be able to process orders as efficiently as possible and despatch in a timely manner for all our customers, we have taken the decision not to allow changes to orders for the time being. We will, or course, revert to normal as soon as we are able.
This has nothing to do with accruing postage charges. In fact, we make no profit on shipping and charge our customers only what we are charged by our delivery partners, plus a small amount to cover packaging materials. It costs us exactly the same amount to send a single fuse as it does a reel of cable, and this is reflected in our flat-rate shipping charge. We may not offer the cheapest shipping but we use fully tracked services for each and every parcel, allowing door-to-door tracking and providing peace of mind for our customers.
Thank you very much for your previous custom and I hope you may decide to give us the opportunity to assist in the future.
21 days ago
This was my 4th purchase of a variety of components for my narrowboat renovation/fit-out. As usual, I got exactly what I wanted, from a no-fuss, easy to understand website. All items and their functions were clearly described and the prices were competitive and fair. 12 Volt Planet is now my 'go to' company for all my boating needs and I don't hesitate to recommend it to other boaters. Thank you.
21 days ago
This business is exemplary in its service to customers, be it timely and accurate order delivery, accurate information on products available, ease of use of the website and how ordered items are presented & packed - not to mention competitive pricing - the knowledge base and videos are very helpful and to the point. Consistently excellent, with repeat, multiple orders. In a word; brilliant.
14 days ago
Was looking for Powerpole connectors, found the site on Google, easy to navigate and the tutorial videos were good too. The checkout was simple with PayPal, the goods were out for delivery within the hour and with me in quick time.
If I am looking at electrical connectors in the future I'll be coming back here
17 days ago
I was a bit concerned about the wires that I purchased that they would not be compatible with the existing wires, this wasn't a problem at all absolutely perfect exactly what I required. I will be using the products that you supply in the future. Without any concerns.
9 days ago
Very helpful team. Package delivered very quickly within 2 days of ordering as it was sent by Royal Mail Tracked rather than just ordinary First Class which is currently taking 4-5 days. The products are all high quality at reasonable prices
3 days ago
New fuses for our new Motorhome.
Easy to locate on you’re website, fantastically organised.
Received in a couple of days, WOW ! thank you.
Arrived all in separate bags with identification labels.
Thank you, delighted.
8 days ago
Very prompt delivery with a detailed dispatch note.
All products supplied were good quality and very reasonably priced.
The website is easy to use and the videos and tutorials are an excellent resource .
17 days ago
5 star service all round. Placed the order online on the Thursday and it arrived through my letterbox on the Saturday, normal post, superb service. Would highly recommend.
24 days ago
Bought some 12v usb sockets, one was faulty. They speedily responded and sent out a new one. Great service and good products. Would definitely use again if needed. Thannks
23 days ago
Good email support to help choose the best product for my motorhome. Easy to order, good communications ref order and quick delivery.
12 days ago
Mine was only a small order on this occasion but I will definitely use again. Service and delivery was spot on. .
25 days ago
Can’t fault the service I received. My order arrived quickly and it was correct.
You can’t ask more than that!
3 days ago
Always great service and quality products. Delivery is quick and their website is easy to use. Very pleased!
3 days ago
Fast, efficient and exactly what I ordered for a reasonable price. Can't really expect more than.
18 days ago
Having put myself on the out-of-stock list, to be contacted immediately they had stock - valuable
24 days ago
Excellent service with fast delivery and great support from customer service when I had a query.
Yesterday
Surprisingly quick delivery, good quality parts.
I'll definitely be using 12voltplanet again.
1 month ago
As always spot-on the only complaint would be the delivery charges for small posred items
4 days ago
Good quality goods well packaged, good website, thoroughly recommended for LV bits!
Reviews for 12voltplanet.co.uk
4.93/5.00
Excellent
How is the rating calculated?
Trustmark for 12voltplanet.co.uk
Status:
certified since: 11/12/2014
updated on: 05/07/2020
12voltplanet.co.uk is checked and certified according to the Trusted Shops quality criteria
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At 12voltplanet.co.uk you can use guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about 12voltplanet.co.uk
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12 Volt Planet LTD
Unit 22A, Monument Business Park, Warpsgrove Lane
OX44 7RW Chalgrove, Oxfordshire
United Kingdom
Trade register
Companies House 08239412
Authorised representative
Paul Ballard