12voltplanet.co.ukReviews

Thank you for your feedback and I'm sorry to hear about your faulty unit. We strive to ensure that every customer has a positive experience when shopping with us and clearly this has not happened in your case, so please accept my apologies. For higher value items we always ask that they are returned to us (using our free returns service) so that we can verify the fault and eliminate installation error as a cause of the problem. Under the terms of the warranty, we do reserve the right either to repair or replace, however, I can appreciate that for a brand new unit a repaired item would not be a satisfactory outcome for you. The reality is that in 99% of cases a repair is not economically viable and so a replacement unit would almost always be provided if the original is found to be faulty. I have spoken with my support team and can confirm that you will receive a replacement unit if yours is found to be faulty as a result of a manufacturing or component defect. I'd also like to take this opportunity to assure you that we very much value your custom and hope we can assist in the future. Best regards Paul Ballard - Director