Certified since: Dec 11, 2014
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers consistently praise the fast and reliable delivery, with orders often arriving earlier than expected. The high quality and robustness of products are frequently highlighted, leading to strong satisfaction and trust. Customer service is described as outstanding, with staff noted for their helpfulness, expertise, and prompt issue resolution. Many reviewers mention fair and competitive pricing, appreciating the value for money. The website is easy to navigate, featuring clear product information and a smooth ordering process. Customers also benefit from expert advice, knowledgeable support, and informative technical articles. Additionally, the wide range of stock, parts, and accessories makes the store a preferred choice for various project needs.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviews12 Volt Planet UK
(4)
(0)
(7)
(45)
(652)
Verified
No other so called experts knew the answer to our problem! I’ve been in the motor trade for over 50 years and never came up against this problem. Your techs and even the sales guy Keane were so helpful and answered every question I had. I have now installed the battery balancer and will be using the 24 volt smart charger and I am 100% confident that our problem has been solved and we can carry on racing
Reply from 12 Volt Planet UK
Thank you very much for taking the time to leave us this brilliant feedback. I have passed on your kind words to Keane!
Verified
Exact Replacement ceiling light for campervan
Needed a replacement light for the campervan. 12V Planet had exactly the same one, with the bullet connectors, so wiring up was very simple. The delivery was quick and efficient communication , with lamp very well packaged and website easy to navigate. Another website had the same light at a slightly lower cost but without the connectors, so this was a no brainer.
Reply from 12 Volt Planet UK
That is great to hear, thank you for leaving us this brilliant review!
Verified
Always a great service from the team.
I’ve used 12v planet for a number of years now. Very knowledgeable team and great products. I recently ordered a solar panel that was damaged in transit. Graham sorted it and got me a replacement the very next day. Always a great service from the team and recommend them to everyone.
Gary
Wellow leisure services
Reply from 12 Volt Planet UK
Thank you for the brilliant review Gary, I have passed on your kind words to Graham!
Verified
Fantastic experience from initial telephone enquiry asking for help, through a well thought out, quantified item list (adapted several times without issue!) to speedy dispatch and well communicated, bang on time, 100% correct items delivery. Thank you Graham for all your help and advice without which I would’ve gone disastrously wrong!
Reply from 12 Volt Planet UK
Thank you very much for the feedback, we really appreciate it and will send on your kind words to Graham!
Verified
Excellent quality products really nicely packaged. Customer service is also top notch - I wanted to return some connectors that were the wrong size and I was just given a refund there and then. Refreshingly sensible decision given they were just worth a few pounds. Thank you!
Reply from 12 Volt Planet UK
That is great to hear, thank you for taking the time to leave us this review! I am glad to hear that you had a great experience shopping with us!
Verified
Off grid Motorhome
I informed Graham in Sales that I would like my motorhome to be off grid, he gave me a detailed list of everything I need he then attended to my queries promptly and helped me every step of the way which lead to me ordering a 628a gen 2 battery and all the recomended kit. I will be recommending you in future
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this feedback, we really appreciate it! I have also informed Graham that you were pleased with his service.
Verified
Great service.
I was looking for a shurflo water pump for a garden irrigation system, came across 12 volt planet and they had them at the right price, and I also managed to get everything else I needed to wire it up to a battery and solar panel which was a bonus. Fast delivery time too, thanks!
Reply from 12 Volt Planet UK
That is great to hear, thank you for the brilliant feedback!
Verified
Perfect buying experience from 12 Volt Planet
Wanted to order some items but needed some technical advice first to make sure I was making the correct choice. A quick phone call and some expert and friendly help enabled me to place the order which remarkably arrived the next day.
12 Volt Planet have a well justified reputation as the best in their field - and I can now understand why.
Reply from 12 Volt Planet UK
Thank you very much for taking the time to leave us this feedback, we really appreciate your kind words about our service.
Verified
I found the items i needed on your webpage. I made a call to make sure that you had them in stock. The person I spoke to was very polite and helpful and assured me that i would receive the parts next day. They did indeed arrive as promised. Outstnding value and service. Many thanks.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this great review, we really appreciate it.
Verified
I purchased 2-pin (2.8mm) and 3-pin (2.8mm) Superseal connectors from the 12 Volt Planet shop. The Superseal connectors are robust and high-quality. I can highly recommend them to everyone.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this great review!
Verified
Very helpful
Service was fast, prices fair and the order accurate. But the best thing about 12v planet is how helpful the staff are if you have any questions or want to check anything about your setup before it goes live.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this brilliant review!
Verified
Website brilliant very easy to checkout and arrived very quickly. Postage charges are ok, it help if they were free but understand you have to buy to get free postage.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this review and I appreciate your feedback on our service!
Verified
Choosing the most competitively priced product on the market when you know what make and model you need can sometimes come with a compromise in the buying process but no such issues with 12volt planet arrived quickly and in perfect condition and still the cheapest available
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this brilliant review George!
Verified
Excellent service as always with 12v planet. Great to do business with when ever my needs are. Quick despatch and very detailed description of what you’re getting. Also has a knowledge area if you need to find out about anything electrical. Top job guys.
Reply from 12 Volt Planet UK
Thank you very much for providing us with this detailed feedback, we really appreciate it and it's good to know that the Knowledge Centre is useful, as we put a lot of time into creating the information
Verified
Good product. Quick delivery.
Ordered a portal foldering solar panel to help maintain caravan battery while in storage. Quality of product is good, the included case is well padded and feels solid for long term use, instructions are clear and large font too. Delivery was quicker than expected too.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this excellent review. We really appreciate the feedback!
Verified
Battery Shunt
Super helpful customer service staff. Sorted me out with the correctly rated battery shunt for my caravan Will definitely be using these guys again in the future.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this great review!
Verified
Had a problem with a product. Contacted customer service, dealt with it very quickly and professionally!!
Possibly the best service I’ve ever received!
Excellent.
Reply from 12 Volt Planet UK
Thank you for taking the time to leave us this review Iain, we really appreciate the feedback!
Verified
12v planet went above and beyond to make sure that i got exactly what I needed, highly recommend them for all your build needs
Reply from 12 Volt Planet UK
That is great to hear, thank you for the brilliant feedback!
Verified
They do exactly as they say. Place your order. And you get what you've ordered. In my view. Very efficient.
No issues at all.
Reply from 12 Volt Planet UK
That is great to hear, thank you for the brilliant feedback Terry!
Verified
Ordered parts online, process was quick and easy, confirmation emails were excellent and informative, with links to the Royal Mail website, so we were able to track our package.
Reply from 12 Volt Planet UK
Thank you for your review. We’re glad you found the ordering process quick and easy, and that our email updates and tracking links were helpful. We really appreciate your support!
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
12 Volt Planet UK
- +441844885100
- www.12voltplanet.co.uk
- sales@12voltplanet.co.uk
- Aylesbury, Buckinghamshire, GBR
About