12voltplanet.co.ukReviews

: 4,998ExcellentCertified

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Contact
12 Volt Planet LTD
Unit 22A, Monument Business Park, Warpsgrove Lane
OX44 7RW Chalgrove, Oxfordshire
United Kingdom
Trade register
Companies House 08239412
Authorised representative
Paul Ballard

Reviews for 12voltplanet.co.uk

4.94/5.00
Excellent
How is the rating calculated?

270 reviews in the last 12 months

97 %
2 %
< 1 %
< 1 %
< 1 %
4,998 total reviews

the most relevant positive review


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5 months ago
This was my 4th purchase of a variety of components for my narrowboat renovation/fit-out. As usual, I got exactly what I wanted, from a no-fuss, easy to understand website. All items and their functions were clearly described and the prices were competitive and fair. 12 Volt Planet is now my 'go to' company for all my boating needs and I don't hesitate to recommend it to other boaters. Thank you.
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the most relevant critical review


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Yesterday
Recently bought a victron IP22 20/3 which was dead on arrival. These things happen. Problem is, when I rang the service line to ask for a new unit on sending the old one back, the service guy was really blunt and said they would send it for repair and I'd get the repaired one back. So effectively I've paid new for repaired stock. Not good and not actually legal either. Will see what happens next.
Answer by 12voltplanet.co.uk
8 hours ago
Thank you for your feedback and I'm sorry to hear about your faulty unit. We strive to ensure that every customer has a positive experience when shopping with us and clearly this has not happened in your case, so please accept my apologies. For higher value items we always ask that they are returned to us (using our free returns service) so that we can verify the fault and eliminate installation error as a cause of the problem. Under the terms of the warranty, we do reserve the right either to repair or replace, however, I can appreciate that for a brand new unit a repaired item would not be a satisfactory outcome for you. The reality is that in 99% of cases a repair is not economically viable and so a replacement unit would almost always be provided if the original is found to be faulty. I have spoken with my support team and can confirm that you will receive a replacement unit if yours is found to be faulty as a result of a manufacturing or component defect. I'd also like to take this opportunity to assure you that we very much value your custom and hope we can assist in the future. Best regards Paul Ballard - Director
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Read the most relevant positive or most relevant critical review

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Show all positive reviews
5 months ago
This was my 4th purchase of a variety of components for my narrowboat renovation/fit-out. As usual, I got exactly what I wanted, from a no-fuss, easy to understand website. All items and their functions were clearly described and the prices were competitive and fair. 12 Volt Planet is now my 'go to' company for all my boating needs and I don't hesitate to recommend it to other boaters. Thank you.
Read more
Show all critical reviews
Yesterday
Recently bought a victron IP22 20/3 which was dead on arrival. These things happen. Problem is, when I rang the service line to ask for a new unit on sending the old one back, the service guy was really blunt and said they would send it for repair and I'd get the repaired one back. So effectively I've paid new for repaired stock. Not good and not actually legal either. Will see what happens next.
Answer by 12voltplanet.co.uk
8 hours ago
Thank you for your feedback and I'm sorry to hear about your faulty unit. We strive to ensure that every customer has a positive experience when shopping with us and clearly this has not happened in your case, so please accept my apologies. For higher value items we always ask that they are returned to us (using our free returns service) so that we can verify the fault and eliminate installation error as a cause of the problem. Under the terms of the warranty, we do reserve the right either to repair or replace, however, I can appreciate that for a brand new unit a repaired item would not be a satisfactory outcome for you. The reality is that in 99% of cases a repair is not economically viable and so a replacement unit would almost always be provided if the original is found to be faulty. I have spoken with my support team and can confirm that you will receive a replacement unit if yours is found to be faulty as a result of a manufacturing or component defect. I'd also like to take this opportunity to assure you that we very much value your custom and hope we can assist in the future. Best regards Paul Ballard - Director
Read more

What other customers say about their experience with 12voltplanet.co.uk

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24 days ago
Excellent service, even when I ordered the wrong bits! No quibble return system. Replacement order was delivered exactly in 48 hours. If I want to be, very, picky it is a shame that the brilliant little screw down fuse holders do not hold the fuses vertically. That is being very, very picky though. I don't usually write reviews like this but I was so impressed with the service I thought I should
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4 days ago
There wasn't anything wrong with the product itself. It was the bloody packaging, horrendous! Tons of plastic, bubble wrap, cardboard etc, when I piled the opend packaging against the tiny product, I was really concernedtry to sort this out please.
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Answer by 12voltplanet.co.uk
Yesterday
I'm sorry to hear about the amount of packaging with your order. We do strive to minimise it whenever possible and use recyclable materials where we can. I notice that you received an LED light which is quite delicate so does need good protection in transit. If you have a photo of the packaging you received please send it to us and we will certainly investigate to see where we can improve. Many thanks.
8 days ago
This reminds me of when starting up my own business,the care and attention paid to not only each order but every aspect of the order. Even the name of 12 volt planet. I will find out more about the company and its products and services. Thank you
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16 days ago
I ordered a Victron mains charger on Friday and the goods arrived on Monday. Communication was excellent and the price was good too. Highly recommended and will certainly use these guys again!
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Yesterday
Speedy hassle-free online transaction. Speedy delivery. Good quality product. Good value for money. I highly recommend this company and will use again if I am buying similar products.
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5 days ago
Small thing but could only find it at you and without unnecessary difficulties at finding what I needed and having it delivered without fuss and beating expectations.
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18 days ago
Always my go-to supplier for race car work and also some yacht hobby work. Great range and quality and impressive delivery service. Well done and thanks!
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10 days ago
First class from start to delivery. All parts as described and as ordered, well packed and delivered in 26 hours. MANY THANKS.
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22 days ago
I have purchased two 12 volt lights( mini zebra touch) and am very please with quality of product
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22 days ago
I’ve ordered a few parts from this company, top service all round. Comes highly recommended.
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1 month ago
Great advice, brilliant products and fantastic service.... What's not to like.
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9 days ago
first class service, Very helpful, Best products for your van conversion,
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Yesterday
Extremely helpful with information on phone, very quick delivery
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Yesterday
Dispatched promptly and goods exactly as advertised.
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23 days ago
Arrived on time as sold, stock status accurate
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1 month ago
Very easy to deal with. Will use again.
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15 days ago
excellent products and product range.
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1 month ago
Quick delivery, always packaged well!
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1 month ago
Everything as described and on time
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5 days ago
Perfection at it's best
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