Review summary
Customers are highly satisfied with the fast and reliable delivery, often receiving their orders sooner than anticipated. The website is user-friendly, making the ordering process smooth and providing accurate stock information. Many appreciate the sensible or low pricing of products, and the quality of items generally meets expectations. Customer service is frequently described as excellent, helpful, and professional, and communication about orders and shipping is mostly proactive and informative. Some areas for improvement include concerns about higher shipping costs or the occasional expensive item. A few customers report minor issues with product packaging or defects. There are also isolated mentions of slow or unresponsive customer support, as well as occasional lapses in order or shipping updates.
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How Trusted Shops prevents fake reviewsReviewsMECATECHNIC
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Verified
Original OEM Product
Availability of OEM product for Adria Twin campervan table top rail at a reaslistic price, good communication and delivery. This was the only site, I found, where I could purchase the table rail as nobody stocked the item and could also deliver to the UK.
Highly recommended site - thank you.
Verified
Excellent service from Mechatechnic but UK buyers beware that due to Brexit orders over a certain value are subject to import duty , this is paid by the courier and then charged some weeks later to the customer, in my case this amounted to 25% of the value of the order once the courier has taken his commission, also trying to pay the invoice is a nightmare - this has put me off using the company again, regrettably I shall only be using UK suppliers from now on
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Just a bit more communication on delivery tracking, thanks
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Right part at a fair price. Quick response.
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Great piece of kit
Sometimes you get a piece of kit that looks and feels right as soon as you get it out of the box. This is one of those, although I haven’t tried it yet the technology is ancient and it is the quality of the construction and the way it comes to hand that tell you what you need to know
It’s the same feeling as when you got a new toy when you were a child, I can’t wait to get out there and play with it
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Tried to get this part everywhere in the UK without any success, then I came across your website, and thankfully you had them in stock. Delivery and communication was brilliant, Many thanks 10/10
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Actually I wish to give you at least four stars. The reason why I only give two is the fact, that you use TNT/Fedex as your shipping agent. I was supposed to receive my goods (Order no. 3780911) on Thursday the 30’th of April but I still didn’t get it, and as usual with TNT/Fedex in Sweden I get no information on what is going on. Late Thursday the 30’th of April, I went to the local Fedex office to pick up my goods but as it wasn’t stored at the same address as the office, I was asked to return on Monday the 4’th of May. So let’s see what happens on Monday..
Dealing with TNT/Fedex, at least in Sweden, is a total mess and for this reason I don’t think that I’ll buy any more parts from you, unless you decide to change shipping agent.
Reply from MECATECHNIC
Dear Customer,
Thank you for your feedback. We are sincerely sorry to hear about the difficulties and delays you have experienced with the delivery of your order in Sweden.
Please be assured that we take your comments very seriously. We have shared your feedback with our logistics department and our shipping partners to highlight these recurring issues with TNT/Fedex in your region. We are constantly evaluating our transport options to provide the best possible service to our international customers.
Should you need any further assistance, please feel free to contact us at international@mecatechnic.com
Best regards
Verified
First time customer, will order again
Easy to order online and good value for money. This was the cheapest price I could find for the part I was looking for.
Good communication and speedy delivery from France to England. It only took five days from ordering to he part arriving including a weekend. The parcel was well packaged and arrived safely.
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Qualidade esperada para o tipo de produto em causa. O lado direito externo do motor apresenta algumas irregularidades resultantes do processo de fundição. Conforme referido por outros compradores, a embalagem revelou-se insuficiente. Parte do motor ficou exposta e fragilizada durante o transporte.
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Although the part was delayed, I understand it was unavailable from the supplier I had good communication about the delay. Product was as I expected,is installed and working. I have a good experience with mecatechnic everytime I deal with them, a great team!
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The item was perfect , wrapping excellent, speed of delivery,I couldn’t believe it got here so fast.
But it arrived without fitting instructions, and after several emails to your company, I did not get one response! I think this is very unprofessional, and let your company down 😡😡😡😡
Reply from MECATECHNIC
Dear Customer,
Thank you for your feedback regarding the quality of the item and the speed of delivery.
Please accept our sincerest apologies for the lack of response to your emails. We certainly do not ignore our customers, but we are currently facing a high volume of inquiries combined with a temporary shortage of staff, which has delayed our response times. We are looking into your request immediately to see how we can provide the missing instructions.
For faster communication in the future, we invite you to call our international customer service directly at +33 320 683 800. We are committed to improving our service and hope to regain your trust.
Best regards,
Verified
Excellent service from this supplier, speedy delivery and great product.
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Great item, recommended seller.
Item arrived as described. Vent unable to find in uk.Easy transaction. Prompt fast delivery. Many thanks.
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I like the fast delivery and the perfect match to my Weber 38 DGMS and it looks amazing. 👍
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Very helpful, came today with no custom problem,they had opened it but nothing to pay. Will be back now I know it works okay 👍
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The whole experience was really great, ordering was simple and the price was very sensible and the delivery was quicker than I expected
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Great supplier for my collectable car.
Great supplier for collectable car at great prices and fast delivery.
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Got it very fast
Got the oil within 2 days of postage. very good service. all as promised. thank you very much.
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Fantastic price and great service would highly recommend.
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I am very please with the item I bought. And how Quick it came.
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MECATECHNIC is the specialist of the online sales of spare parts, accessories and equipments for German vehicles : Volkswagen, Audi, BMW, Porsche ... Conect to www.mecatechnic.com to find the part th...
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