Imprint

Person responsible under § 5 of Germany’s Telemedia Act (TMG) for http://business.trustedshops.co.uk,  www.etrusted.com, for the Facebook fan page at www.facebook.com/trustedshops.co.uk, for the linkedin profile at www.linkedin.com/company/trusted-shops-gmbh and for the Twitter profile at www.twitter.com/trustedshopsuk is:

Trusted Shops GmbH
Colonius Carré
Subbelrather Straße 15c
50823 Cologne, Germany

Tel.: +49 (0)221 – 77 53 66
Fax: +49 (0)221 – 77 53 6 89
E-mail: info@trustedshops.co.uk

Cologne Local Court, Germany,
Commercial Register (HRB) 32735
VAT ID No.: DE 812 947 877

Managing Directors:
Jean-Marc Noël, Thomas Karst, Ulrich Hafenbradl
Responsible for content:
Ulrich Hafenbradl (responsible), Dr. Carsten Föhlisch

Representative for minor protection, pursuant to Article 7 JMStV: Stefan Bodewig, jugendschutz@trustedshops.de

Trusted Shops GmbH is registered in the Brokers’ Register under Register Number [D-B6MZ-QKA67-38]  as a licensed insurance agent pursuant to section 34d subsection 1 GewO (German Industrial Code) (www.vermittlerregister.info). The competent licensing and supervisory authority is the Cologne Chamber of Industry and Commerce, Unter Sachsenhausen 10-26, 50667 Cologne (https://ihk-koeln.de/). Trusted Shops GmbH is a member the Cologne Chamber of Industry and Commerce.

Professional regulations governing insurance brokerage:
– section 34d Gewerbeordnung (GewO): German Industrial Code
– sections 59 – 68 Versicherungsvertragsgesetz (VVG): German Insurance Contract Act
– Versicherungsvermittlungsverordnung (VersVermV): German Insurance Brokerage Ordinance

The professional regulations can be viewed and downloaded from www.gesetze-im-internet.de, the homepage operated by the German Federal Ministry of Justice together with juris GmbH.

Information on resolving disputes

Information on online dispute resolution pursuant to Article 14 para. 1 ODR Regulation: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed under http://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform for resolving their disputes. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Information on the resolution of disputes pursuant to section 214 VVG in conjunction with the VVG Regulation governing Conciliation Bodies

As insurance brokers, Trusted Shops GmbH is obliged by section 214 of the German Insurance Contract Act (VVG) in conjunction with the VVG Regulation governing Conciliation Bodies to participate in dispute resolution procedures. The competent body is as follows:

Versicherungsombudsmann e.V.,
Postfach 080632, 10006 Berlin (Germany)
https://www.versicherungsombudsmann.de/

 

User Privacy Notice

Thank you for visiting our website. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

We collect personal data if you voluntarily provide it when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, since in these cases we require the data for processing your contact or opening of the customer account in accordance with art. 6 para. 1 sentence 1 lit. b GDPR and you cannot send the contact without this information. Which data is collected can be seen from the respective input forms. We use the data provided by you to process your enquiries.

We have engaged service providers for the technical processing of your inquiries on our behalf. These service providers are based in the USA and are certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

After complete processing of the inquiry, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Live Chat Tool Userlike

If you use the live chat tool to make contact, the data you voluntarily enter there (name, e-mail address, message) will be stored on our behalf at our service provider Userlike on servers within Germany. They will be processed there for the purpose of answering the inquiry by us and subsequently deleted in accordance with art. 6 para. 1 sentence 1 lit. b GDPR.

You can visit our website without providing any personal information. With every visit of the website, the web server automatically saves a so-called server log file which, for example, contains the name of the requested file, your IP address, date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call. For the purpose of a shorter loading time we also use a Content Delivery Network (“CDN”) for delivering our web assets via web servers of that CDN provider, who is working for us by means of an order processing agreement. Access data is also collected accordingly on the provider’s web servers.

These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves according to art. 6 para. 1 sentence 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site. We use a CDN provider based in the USA. An adequate level of data protection is ensured.

Third-party hosting services
Within the framework of processing on our behalf, third party providers provide us with hosting and presentation services for our websites. We use the following service providers for hosting the respective website:

etrusted.com/en: Raidboxes GmbH, Friedrich-Ebert-Straße 7, 41853 Münster, DE

trustedshops.co.uk: ANEXIA Internetdienstleistungs GmbH, Feldkirchener Straße 140, 9020 Klagenfurt am Wörtersee, Österreich

business.trustedshops.co.uk: HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA

shop.trustedshops.com/en: Timme Hosting GmbH & Co. KG, Ovelgönner Weg 43, 21335 Lüneburg, DE

If a service provider is based in the USA, it is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further, we have agreed the application of EU standard data protection clauses with other service providers based in a country outside the EU or the EEA in order to provide suitable guarantees pursuant to art. 46 para. 2 lit. c GDPR.

All data collected in the context of the use of these web pages or in forms provided for the purposes as described below are processed on the servers of the respective service provider. Processing on other servers only takes place as described within this privacy statement.

Registration for Trusted Shops Services for Online Shoppers

If you register for the Trusted Shops Services for Online Shoppers, your e-mail address will be processed.

Your data will be used as part of the performance of the contract according to Article 6 (1) sentence 1 letter b GDPR for the purpose of providing you with the Trusted Shops Services for Online Shoppers. As part of these services you can use the Trusted Shops buyer protection and the rating system.

If you register for the free-of-charge Trusted Shops Services for Online Shoppers after making a purchase in one of our member online shops by clicking on the appropriate button in Trustbadge, the current transaction will be secured through buyer protection. In both cases, personal data required for this purpose will be automatically collected from the purchase order data. This is necessary to protect our overriding legitimate interests as well as those of the online shop during the provision of the buyer protection for a specific purchase order and of transaction rating services in line with Article 6 (1) sentence 1 letter f GDPR.

Through the Trusted Shops rating system you can benefit from other customers’ reviews and after placing your purchase order with the member online shops you will receive automatic reminder emails about rating a transaction.

If you choose to use the Services for Online Shoppers you will also receive access to the Trusted Shops login area (My Trusted Shops). In the Trusted Shops member area, you may view your active buyer protection contracts, request a refund, rate your purchase orders or modify your reviews. In this process, your e-mail address serves as the identification and the username for signing in to My Trusted Shops. You can personalise your account by providing more detailed personal information such as your name, address and/or profile photo in the Trusted Shops login area or when posting your rating.

Thus, we will be able to display your ratings with that additional information, whereas some of your information will be displayed only with some of its parts being masked to protect your privacy. The public will be able to view a summary of all your ratings posted so far. Your email address will be not published, though. You may delete or change your personal data in My Trusted Shops at any time. There, you may also make appropriate settings to hide your profile from the public view.

Upon fulfilment of your purchase order or deactivation of your customer account, any further processing of your data will be restricted, and your data will be erased upon expiry of the retention period applicable under tax or commercial law, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. You can deactivate your customer account at any time. For this purpose you can either send a message using contact details specified below or use the relevant function available in the customer account.

Use of the Trusted Shops buyer protection and rating services 
The Trusted Shops buyer protection and rating services will be provided if you register for them in the member online shops after you make your purchase order or if you have already registered as an online shopper-member and the registration is made automatically as part of the contract handling.

The fact whether you have already registered as an online shopper to use the product will be automatically checked in advance on the basis of a neutral parameter – the email address hashed using cryptographic one-way function. Before transmission, the e-mail address will be converted into a hash value which cannot be decrypted by Trusted Shops. After a check for a match, the parameter will be automatically deleted.

To provide the buyer protection and warranty services we will need the name of the online shop from which you ordered the product, the purchase order date, the purchase order number, or your customer number (if you have one), the total order price, currency, the expected delivery date, the selected payment method, and your e-mail address. To send you email reminders about rating your purchase order, we only need your e-mail address and the purchase order number. In both cases, personal data required for this purpose will be automatically collected from the purchase order data.

Both the recognition and the automatic collection are necessary to protect our overriding legitimate interests as well as those of the online shop during the provision of the buyer protection for a specific purchase order and of transaction rating services in line with Article 6 (1) sentence 1 letter f GDPR.

Your data will be used as part of performing the contract in line with Article 6 (1) sentence 1 letter b GDPR to enable us to ensure that your purchase order is protected under buyer protection or warranty and to enable you to use the Trusted Shops system. Only if you want to make use of the warranty will we need additional information and personal data to check and process your request for a refund. In the process of registering your claim for a refund, we will collect your name, street address, telephone number, where appropriate, and your bank account number to make the refund. We will use these data solely for the purpose of handling your refund claim. After that, the data will be blocked from further use and finally erased once all retention periods under commercial and tax law expire.

Posting a rating

If you post a rating through the Trusted Shops rating system, we and the rated enterprise will need –on the basis of the contract for the use of the rating system and according to Article 6(1) sentence 1 letter b GDPR– your e-mail address to make sure that your rating is valid and credible and to contact you, only if actually needed, for the purpose of clarifying any complaints and verify the rating you posted. The e-mail address will be stored for this purpose together with the purchase order number and the posted rating and will be transmitted to the rated enterprise.

If you rate a product, we will also store the URL of the product and the product photo, the name of the product, the product’s SKU, GTIN and MPN and the manufacturer.

In order to ensure security of the rating system, prevent false or incorrect ratings and enable smooth and proper operation of the rating system, we will also collect information about your IP address the moment you post your rating. This serves to protect our overriding legitimate interests in preventing abuse and to ensure the protection of our systems in line with Article 6 (1) sentence 1 letter f GDPR. The IP address will be stored for up to 7 days in reference to the rating and then erased.

Social login via Facebook or Google
You can link your Trusted Shops buyers account to your Facebook or Google account.

Facebook, Inc. is based in the USA.  Facebook is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

Google Double Click is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

In case of a link between the accounts, you will only need to authenticate to Facebook or Google using your login information to be logged into your Trusted Shops customer account for buyers. For this purpose, you will be asked to consent to the transmission of the following data to Trusted Shops the first time you create a link:

Facebook: E-mail address, name, profile photo, age range (e.g. 35-39), language, country and other data that you have set to public on your Facebook profile.

Google: E-mail address, name, profile photo and other data that you have posted on your Google profile as publicly available.

The data Trusted Shops receives from Facebook or Google will be used to help you design your shopper profile on the basis of your consent pursuant to art. 6 para. 1 sentence 1 lit. a GDPR. Facebook receives the e-mail address from Trusted Shops the first time it is linked in order to identify you as a user, and afterwards only the ID that has been set as an authentication feature for you between the two systems. Facebook or Google does not receive any further data. You can unlink the accounts at any time and revoke the transfer of data with future effect by changing your settings on Facebook (here) or Google (here).

Registration for Trusted Shops membership for online merchants
An application for membership for online merchants is only offered to persons acting in the exercise of their commercial or self-employed professional activity. Personal data is collected for the purpose of contract processing in accordance with art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us or registering for our services.

After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Using Salesforce

To help you integrate Trusted Shops elements into your website and optimize our product offering for you and to manage customers and contracts, we use the Service Cloud and Marketing Cloud of Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich, Germany, a subsidiary of Salesforce.com Inc, The Landmark @ One Marketing, Suite 300, San Francisco, CA 94105, USA. Salesforce Marketing Cloud is a user database management service. The data are processed in Ireland and the USA. Salesforce.com has certified this service under the EU-US Privacy Shield scheme. For more information about the Salesforce Marketing Cloud and Service and the information we process, visit https://www.salesforce.com/de/company/privacy/.
Salesforce uses methods to analyze your use of Trusted Shops products, platforms, and advertising materials, such as cookie tracking, pseudonymized user profiles for advertising and analysis purposes.
We collect and process personal and behavioral data (e.g. product usage data). All in all, Salesforce only provides us with access to specific personal data for marketing purposes if you are logged in to our site. As a rule, you provide us with this data together with your order and within the scope of the business relationship. In doing so, we collect only those data that are required for the respective contractual purpose. This data is enriched in perspective with data collected through Salesforce, Inc.
The data processing serves on the one hand to process the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR and on the other hand to safeguard our legitimate interests in an optimised presentation of our offer and direct advertising in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, which predominate within the scope of a weighing of interests.

Application for a job at Trusted Shops
If you apply for a position at Trusted Shops via this website, personal data will be collected in our application portal for the purpose of handling the evaluation process in accordance with art. 6 para. 1 sentence 1 lit. b GDPR.

This portal is operated by a service provider who processes the data collected on its servers on our behalf .

The data you provide in our application portal will be used exclusively for the purpose of filling the advertised position and checking and processing your application submitted in this context. After completion of the application process, this data will be blocked for further use and deleted upon expiry of any storage obligations, unless you expressly consent to any other processing.

If you have ordered goods which we will send to you by post, we will pass on the data required for the fulfilment of the contract in accordance with art. 6 para. 1 sentence 1 lit. b GDPR to the shipping company commissioned with the delivery if this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies in this respect.

We use a payment service provider based in a country outside the European Union. The transmission of personal data to this company only takes place within the scope of the necessity to fulfil the contract.

Credit check when registering for Trusted Shops membership for online merchants
Only if you act in the exercise of your commercial or self-employed professional activity, we transmit your address data to credit agencies when concluding a membership contract for online merchants for the purpose of assessing the liability risk and for credit assessment if necessary. This serves to settle the contractual relationship pursuant to art. 6 para. 1 sentence 1 lit. b GDPR.

We transfer the personal data required for a credit assessment to the following company(s):

Verband der Vereine Creditreform e.V.
Hellersbergstr. 12
D-41460 Neuss, Germany

Appropriate measures to protect your rights, freedoms and legitimate interests will be taken into account. You have the opportunity to make your views known and to challenge the decision by contacting the contact person described below.

E-mail advertising with registration for the newsletter
If you register for one of our newsletters or provide your data in order to download a document free of charge from our website or our Facebook or LinkedIn presence, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter on the basis of your consent in accordance with art. 6 para. 1 sentence 1 lit. a GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your e-mail address for this purpose.

If the newsletter is sent via a service provider based in the USA, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can unsubscribe from the newsletter at any time and either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After deregistration, we delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

E-mail advertising with registration for the personalised newsletter
If you register for one of our newsletters or provide your data in order to download a document free of charge from our website or our Facebook or LinkedIn presence, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter on the basis of your consent in accordance with art. 6 para. 1 sentence 1 lit. a GDPR. The newsletter with tips & tricks from the world of online commerce, events, competitions and our products, members and partners is aimed at your specific interests and provides you with relevant information on the respective topics.

By registering to receive the personalised newsletter, you also agree that we can track and evaluate your click behaviour (which links you click and open) within the newsletter. This is done by linking the information about your click behaviour with your personal user profile in our internal customer administration system. This link makes it possible to evaluate the above-mentioned information precisely in relation to your person and your presumed interests in order to improve the personalisation of the newsletter. We, thus, evaluate the information on the basis of your consent in accordance with art. 6 para. 1 sentence 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time and either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After deregistration, we delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

E-mail advertising without registration for the newsletter and your right of objection
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products, such as those already purchased, from our range by e-mail in accordance with Section 7 (3) UWG. This serves to safeguard our legitimate interests in an advertising approach to our customers that are overriding in the process of balancing of interests in accordance with art. 6 para. 1 sentence 1 lit. f GDPR.

The newsletter is sent on our behalf by service providers to whom we pass on your e-mail address for this purpose.

If the newsletter is sent via a service provider based in the USA, it is certified under the EU-US Privacy Shield. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail.

Postal advertising and your right of objection
Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to safeguard our legitimate interests in an advertising approach to our customers that are overriding in the process of balancing of interests in accordance with art. 6 para. 1 sentence 1 lit. f GDPR.

The advertising mailings are processed on our behalf by a service provider to whom we pass on your data.

You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

To display our ratings collected, the Trusted Shops Trustbadge is integrated on some of our websites.

Pursuant to art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in the optimal marketing of our offer that are overriding in the process of balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is called, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit.

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 para. 1 sentence 1 lit f GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/12.0/mac/10.14
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : https://help.opera.com/en/latest/web-preferences/

Please note that disabling cookies may limit your access to some features of our website.

a. Web analysis

Use of Google (Universal) Analytics for web analysis
For website analysis, this website uses Google (Universal) Analytics, a web analysis service of Google Ireland Limited (www.google.de), a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened prior to transmission within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data. After the end of the use of Google Analytics by us the data collected in this context will be deleted.

Google Ireland Limited is a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Use of Hubspot for web analysis

Hubspot, Inc. is headquartered in the USA and is certified to the EU-US Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection. The data will be processed in Ireland and in the USA.

a.       Use for web analytics purposes

For the purpose of website analytics, this website uses technologies provided by Hubspot, Inc. (www.hubspot.com) to automatically collect and store data from which user profiles are created using pseudonyms. This serves, according to Article 6 (1) sentence 1 letter f GDPR, to protect our legitimate interests in the optimised presentation of our offering that prove to be overriding following the balancing of interests. We may use cookies for this purpose. Once the purpose for the collection of data ceases to exist and Hubspot is no longer used, the data collected for that purpose are erased.

b.      Use for the administration of user accounts and communications

On our website, we use Hubspot, Inc. also to administer user accounts.

When you contact us via a contact form or a chat and give us your e-mail address for this purpose, your user account will be created and the communication content will be stored to enable us to better handle this and future enquiries. If you do not give us your e-mail address, no user account will be created and no communication content will be stored.

In addition, we use Hubspot to send e-mails.

Overall, the processing of data serves, on the one hand, to perform the contract according to Article 6 (1) sentence 1 letter b GDPR and, on the other hand, to protect our legitimate interests –which prove to be overriding following the balancing of interests– in the optimised presentation of our offering, the optimal processing of your enquiries and the direct marketing in line with Article 6(1) sentence 1 letter f GDPR.

You may object to the collection and storage of data at any time with effect for the future, by storing an opt-out cookie on your end-user device or by using an appropriate browser plugin, e.g. Ghostery which suppresses the operation of the tool.

Use of Hotjar for web analysis
For website analysis purposes, data is automatically collected and stored on this website using technologies of Hojar Limited (www.hotjar.com), from which user profiles are created using pseudonyms. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests. Cookies may be used for this purpose. The pseudonymised user profiles are not combined with personal data about the bearer of the pseudonym without express consent to be given separately. After the end of the use of Hotjar by us the data collected in this context will be deleted. You can object to the collection and storage of data at any time with future effect by clicking this link.

After your objection, an opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Use of Optimizely for web analysis and A/B tests
For website analysis and A/B tests, data is automatically collected and stored on this website with technologies of Optimizely GmbH (www.optimizely.com), from which user profiles are created using pseudonyms. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests. Cookies may be used for this purpose. The pseudonymised user profiles are not combined with personal data about the bearer of the pseudonym without express consent to be given separately. After the end of our use of Optimizely the data collected in this context will be deleted. You can object to the collection and storage of data at any time with future effect by clicking this link.

After your objection, an opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Use of Tealium
This website uses technologies from Tealium, Inc. (www.tealium.com) Automatically collected and stored data from which user profiles are created using pseudonyms. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests. Cookies may be used for this purpose. The data collected in this context will be deleted once we have ceased using Tealium for its intended purpose and at the end of its use.

Tealium, Inc. is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to the collection and storage of data at any time with future effect by storing an opt-out cookie on your device or by suppressing the functionality of the tool with the help of an appropriate browser plugin, e.g. Ghostery.

Using Salesforce for web analytics

This website uses Salesforce.com, Inc. technologies for website analysis. (www.salesforce.com) Automatically collected and stored data from which user profiles are created using pseudonyms. Pursuant to Art. 6 para. 1 sentence 1 f GDPR, this serves to safeguard our legitimate interests in an optimised presentation of our offer, which predominate in the context of a balancing of interests. Cookies may be used for this purpose. After the expiry of our use of Salesforce, the data collected in this context will be deleted.
Headquartered in the United States, Salesforce.com, Inc. is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. You can object to the collection and storage of data at any time with future effect by storing an opt-out cookie on your terminal device or by suppressing the functionality of the tool with the help of an appropriate browser plugin, e.g. Ghostery.

b. Advertising via marketing networks

Google Tag Manager
We use the Google Tag Manager to manage usage-based advertising services. The Tag Manager itself is a cookie-free domain and does not collect any personal data. Rather, the tool triggers other tags that may in turn collect data (see above). If you have disabled at the domain or cookie level, it will remain for all tracking tags implemented with Google Tag Manager.

Google Double Click
This website uses the so-called DoubleClick cookie as part of the Google Analytics application, which enables your browser to be recognised when you visit other websites. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. The information automatically generated by the cookie about your visit to this website is transferred to a Google server in the USA and stored there. The IP address will be reduced by activating IP anonymisation on this website prior to transmission within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. After the end of the use of the Google services by us the data collected in this context will be deleted.

Google Double Click is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can disable the DoubleClick cookie using this link. You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

Google AdSense
Our site uses Google AdSense to market space for third-party ads and advertising networks. These ads are displayed in various places on this website. As part of the integration of Google AdSense, the so-called DoubleClick cookie is set by Google for all page visitors. This enables the display of interest-compatible advertising by automatically assigning a pseudonymous UserID, with the help of which the interests are determined on the basis of visits to this and other websites. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of the use of the Google services by us the data collected in this context will be deleted.

Google AdSense is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can disable the cookie using this link. You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings.

Google AdWords Remarketing and Google Analytics Audiences
We use Google Adwords Remarketing and Google Analytics Audiences to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets the so-called remarketing cookie or additionally uses the Google Analytics cookie. In this case, both cookies automatically enable interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you have visited. After our use of Google AdWords Remarketing and Google Analytics has ceased and has ended, the data collected in this context will be deleted. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, the use of these tools serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of the use of the Google services by us the data collected in this context will be deleted.

Any additional processing will only take place if you have agreed with Google that your web and app browsing history will be linked to your Google Account and information from your Google Account will be used to personalise ads you see on the web. If you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To this end, Google temporarily links your personal data with Google Analytics data to form target groups.

Google AdWords Remarketing and Google Analytics are services from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

You can disable the remarketing cookie via this link. You can also click this link to prevent future collection by Google Analytics on this website. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings.

AdRoll Retargeting
Through our advertising partner AdRoll Advertising Limited, Level 6, 1, Burlington Plaza, Burlington Road, Dublin 4, Ireland, we advertise this website in search results and on third-party websites. When you visit our website, a cookie from these providers or their partners is automatically set, which enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of our use of AdRoll Retargeting, the data collected in this context will be deleted.

You can disable the retargeting cookie by clicking on one of the following links: https://app.adroll.com/optout/safari.

Alternatively, you can disable the use of cookies by third parties by visiting the opt-out page of the Digital Advertising Alliance.

LinkedIn Insight & Conversion Tag
Through our advertising partner LinkedIn Corporation, we advertise this website on the LinkedIn platform (www.linkedin.com). When you visit our website, a cookie from this provider is automatically set, which enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you have visited. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of our use of the LinkedIn Insight & Conversion Tag, the data collected in this context will be deleted.

You can disable the remarketing cookie via this link. You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings.

Twitter Ads & Conversion
Through our advertising partner Twitter, Inc., we advertise this website on the Twitter platform (www.twitter.com). When you visit our website, a cookie from this provider is automatically set, which enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you have visited. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. After the end of our use of Twitter the data collected in this context will be deleted.

You can disable the remarketing cookie via this link. You can also contact the Digital Advertising Alliance to find out how to set cookies and to make the relevant settings.

Advertising via the pixel of the social network Facebook
On this website the Facebook pixel is integrated. We use the following functions of the Facebook Pixel for the specified purposes:

  • Facebook Connect, analysis of access data for the purposes of interest-based advertising on Facebook;
  • Facebook Custom Audience, analysis of access data for purposes of targeted advertising to third parties on Facebook;
  • Facebook Events, analysis of access data for the purpose of advertising upcoming events;
  • Facebook Pixel Remarketing, analysis of the access data of product pages for the purpose of displaying interest-based advertising on Facebook;
  • Facebook Pixel Tracking, analysis of access data for the purpose of interest-based advertising on Facebook;
  • Facebook Pixel Conversions, analysis of the conversion data at order completion (order value, currency, indication of whether existing or new customer) for purposes of interest-based advertising on Facebook and the billing of these.

The Facebook pixel automatically sets a cookie when you visit our website, which automatically uses a pseudonymous cookie ID and the pages you visit to enable the above functions for the purposes explained. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal marketing of our website that are overriding in the process of balancing of interests. The data collected in this context will be deleted once the Facebook services have ceased to be used for their intended purpose and at the end of their use.

The Facebook Pixel is a service of Facebook, Inc. (www.facebook.com). Facebook, Inc. is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can object to the collection and storage of data at any time with future effect by storing an opt-out cookie on your device or by suppressing the functionality of the tool with the help of an appropriate browser plugin, e.g. Ghostery.

You can also object to this processing of your data by contacting the Digital Advertising Alliance to find out about the setting of cookies and to make the relevant settings. After your objection, an opt-out cookie may be stored on your terminal. If you delete your cookies, you must click the links explained here again.

Use of the social plugins from Facebook, Google, Twitter, Instagram, Pinterest using the Shariff solution
On our website social buttons are used by social networks.

In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plug-ins, but only by using an HTML link. This integration ensures that no connection to the servers of the provider of the respective social network is established when a page of our website containing such buttons is called up.

Click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider, on which you can (if necessary after entering your login data) e.g. press the Like or Share button. The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as the possibility of contact and your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the providers.

http://www.facebook.com/policy.php
https://twitter.com/privacy
http://www.google.com/intl/en/+/policy/+1button.html
https://help.instagram.com/155833707900388
https://policy.pinterest.com/en/privacy-policy

Youtube Video Plugins
This website integrates content via the video platform service Youtube. Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal presentation of our offer that are overriding in the process of balancing of interests.

Youtube is operated by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.co.uk). Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.

For videos from Youtube, which are integrated on our site, the extended data protection setting is activated. This means that no information from website visitors is collected and stored on YouTube unless they play the video. The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of Google http://www.google.com/intl/en/+/policy/+1button.html.”.

Vimeo Video Plugins
This website integrates content via the video platform service Vimeo.

Vimeo is operated by Vimeo LLC, 555 West 18th Street, New York 10011, USA (“Vimeo”). Pursuant to art. 6 para. 1 sentence 1 lit f GDPR, this serves to safeguard our legitimate interests in an optimal presentation of our offer that are overriding in the process of balancing of interests.

The tracking tool Google Analytics is automatically integrated in videos from Vimeo that are integrated on our site. We have no influence on the settings of tracking and the analysis results collected in this way and cannot see them. In addition, web beacons are set for website visitors by embedding Vimeo videos.

In order to prevent the use of Google Analytics tracking cookies, you may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again. The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your relevant rights and setting options for the protection of your privacy can be found in Vimeo’s data protection information at https://vimeo.com/privacy

Our presences on social networks and platforms serve a better, active communication with our customers and interested parties. We inform there about our products and current special offers.
When you visit our websites in social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behaviour and the interests of the users are stored in these cookies. This serves in accordance with Art. 6 para. 1 lit. f. GDPR to protect our legitimate interests, which outweigh our interests, in an optimised presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective Social-Media platform operators for a consent (agreement) into the data processing, e.g. with the help of a checkbox, is the legal basis of the data processing art. 6 exp. 1 lit. a GDPR.

If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed at https://www.privacyshield.gov/list
For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers’ data protection information linked below. If you still need help, you can contact us.

Facebook: https://www.facebook.com/about/privacy/
Google/ YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: http://instagram.com/about/legal/privacy/
Pinterest: https://about.pinterest.com/de/privacy-policy
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Xing: https://privacy.xing.com/de/datenschutzerklaerung

Widerspruchsmöglichkeiten (Opt-Out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: http://instagram.com/about/legal/privacy/
Pinterest: https://www.pinterest.de/?next=/settings/
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Xing: https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerspruchsrecht

On some of our websites the pixel of VG WORT is integrated, via which we record the page accesses in order to report them to the Verwertungsgesellschaft Wort (VG Wort). This serves the purpose of enabling our authors to participate in the distributions of VG WORT and is based on our legal obligation to ensure the legal remuneration for the use of copyrighted works pursuant to Section 53 UrhG in accordance with art. 6 para. 1 sentence 1 lit. c GDPR.

If you have given us your express consent to this during or after your order in accordance with art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address to send you an evaluation reminder by e-mail.

The consent can be revoked at any time by sending a message to the contact option described below with effect for the future.

In other cases, requests for evaluation are sent as consideration for free membership and thus as an integral part of the membership contract. In these cases, data processing is necessary for the fulfilment of the contract and is therefore based on Art. 6 para. 1 sentence 1 lit. b GDPR.

As a data subject, you have the following rights:

in accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent described therein;

in accordance with art. 16 GDPR, you have the right to demand the immediate correction of incorrect or complete personal data stored by us;

in accordance with art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing

  • to exercise freedom of expression and information;
  • for the fulfilment of a legal obligation;
  • for reasons of public interest; or
  • for asserting, exercising or defending legal claims

is required;

in accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as

  • the correctness of the data is denied by you;
  • the processing is unlawful, but you refuse to delete it;
  • we no longer need the data, but you do need it to assert, exercise or defend legal claims, or
  • you have lodged an objection to the processing pursuant to art. 21 GDPR;

In accordance with art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible;

the right to complain to a supervisory authority pursuant to art. 77 GDPR. You can also contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction of the processing or deletion of data or revocation of any consent given or objection to a specific use of data, please contact our company data protection officer.

Data Protection Officer
Subbelrather Str. 15c
50823 Cologne
privacy@trustedshops.com

Insofar as we process personal data as described above in order to protect our legitimate interests that are overriding in the process of balancing of interests, you can object to this processing with effect for the future. If the data is processed for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you are only entitled to a right of objection if there are reasons arising from your particular situation.

After exercising your right of objection, we will not process your personal data further for these purposes, unless we can prove compelling reasons worthy of protection for the processing, which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not process your personal data for this purpose.