gearchangeonline.com

Reviews:

After having repeated poor experiences with one of the large brick and mortar motorcycle accessory stores I thought I'd give these guys a go and the experience was perfect from start to finish. Spoke to someone on the live chat, agreed a fantastic deal on a new helmet, invoice sent instantly and I received my helmet the very next day in perfect condition. Will definitely be using Gearchangeonline for any future purchases. Thank you again.

Great price and came with a free bag and solid bar clamp. Arrived super fast and the customer service is another level, I had been called to correct an issue before I even knew there was one. I was sent the correct item the very next day. I wouldn't even have known that it was wrong and thought nothing of it, so the honesty and care was excellent. I will absolutely shop here again

Really happy with my experience shopping with these guys, I was a little sceptical at first as I’ve never come across them before, but not only did I get my boots £110 below rrp I also had them at my door next day! 100% recommend and I will be coming to these guys from now on for all of my motorcycle accessories/gear.

I purchased Dainese Jacket which resulted in a generally very good experience, much in part due to dealing with very helpful & proactive people at Gear Change. They really were very good and I would have marked this review as such all but for one hiccup. When I paid for my jacket (which was to be delivered to a UK address) I used an overseas payment card (one based at a bank in the Isle of Man, a USD account) and I was also overseas myself at the time that I made the purchase (an occupational hazard, being airline pilot). That resulted in a payment being taken... but then the order was then cancelled... which I deduced as being due to the payment method and / or my location when the order was made (noting that I was not in the UK). I then had to wait 5 days for that money to be refunded into my IOM (USD) bank account and - rubbing salt in the proverbial wound - when the money was refunded, I suffered a £25 shortfall between the amount that I'd paid versus the amount that got refunded into my account (due to forex differences & forex fees). So, with that first purchase being cancelled, I instead used a UK based Debit Card to pay for the jacket, but that order too got cancelled (again, after the payment had been taken), seemingly because I had made the online payment but whilst connected via a VPN (connected to Boston / USA) and thus to it looked like I was making a purchase from 'overseas'. Once again I had to wait (3) days for the refund to arrive back into my UK account (but at least that time I received back exactly what I'd spent). So, note to others: Do not place an order with GearChange if you're using a non-UK based payment method and / or if you are not in the UK (either physically or virtually so, e.g. if connected via a VPN to a non-UK location). To be fair to the good folk at GearChange, they were very helpful & proactive at sorting this out for me and I got my jacket in the end. A happy ending.

Orded some gloves and the wrong ones were sent. They sent out the ones I ordered the next day on a pre 10. I rate companies not when things go perfect but if there is a mistake how they then operate as these things happen.

Very easy to use site and to order from, excellent choice for sizes. Quick delivery and amazing prices. Communication from the company about my order has been brilliant. Wish all companies were as good and as helpful as gear change.

Excellent service! I was worried that my helmet wouldn't arrive in time and 'Gear Change' didn't email me days later they phoned me immediately and arranged next day delivery through my chosen courier. Unfortunately it was the too small so they exchanged the helmet for a small fee the very next day. The staff here are excellent and you can tell they care about there customers. Highly recommend.

I have bought from the Gearchange shop before but never online up until now. I can only describe the service as excellent. I purchased a replacement crash helmet after using the ‘chat’ service to determine the correct size for the helmet I had chosen. Also I needed an intercom system for it as well and with buying 2 items I was given a very good discounted total. I paid online and to my amazement the helmet etc. was delivered byDPD well within 24 hours of ordering and all was found to be in brand new condition and very well packaged and protected. Overall the transaction was ex excellent and I will not hesitate to use this company again👍👍

Ordered a Senna headset for my Shoie helmet The process was simple over the phone and received the goods 2 working days later. Very helpful and professional.

Superfast delivery considering I ordered between Christmas and New year and the shop itself was closed. Delivery was only a couple of days after ordering, fantastic. I was kept up to date throughout between ordering and delivery. My new boots are great and came well packaged. Would I use them again, oh yes.

I've bought a couple of helmets over the years from GC and I recently bought another one through their eBay store. Unfortunately, it didn't fit. Rather than just returning it, I called them as I wanted to get a replacement. The team member that dealt with me was brilliant: they spent a lot of time talking through my options and telling me what was available. I've ended up with a totally different helmet that I love, and at a fantastic price. I'm super impressed with the customer service from GC.

I like it that John and his team are really helpful , and John gave me a good discount . I now use them more if and when I need anything . Keep up the good work .

Huge saving over other sites/sellers. Simple ordering process and delivered within a couple of days. I will definitely be using again and highly recommend.

Very friendly and quick service. The chat option was fantastic, I had a couple of things I wanted and asked if there was a deal to be had, within a few minutes I had an offer price that I was very happy with and 10 minutes later I had an invoice including delivery which I paid promptly. I placed my order early Friday afternoon, I was hoping for a Monday delivery but was absolutely over the moon when it arrived on the Sunday! What a great shop and service!

Had a set of full motorbike leathers delivered. The lovely delivery man gave time until my Mum got to the door (she has a note on the door asking for this) and then lifted the parcel inside for her.

The description was perfect the product was perfectly packaged and delivered promptly and professionally. Would highly recommend buying from here

Bought a jacket online that was too big, so I took it back to the shop in person. They happily exchanged for another one. Tbh, I wouldn't have expected any less but still great service. 👌

Purchased some alpinestars leathers online and the staff were very helpful. The guy on the web chat was quick to respond to any questions I had. Probably the best bike accessory shop in Lincolnshire in my humble opinion.

Brought jacket and trousers the size was wrong my fault. Asked for an exchange I paid the post £7 Louise could not have been any more helpful will be using again . They also done a discount on the original purchase

Arai rx 7v evo nakagami gp3 which had been on sale couple of weeks before I messaged them via chat and they did me the same deal! With additional visor & spoiler! Sent me an invoice via email and it was dispatched next day! super happy