gearchangeonline.com

Reviews:

I cannot speak highly enough about the service I received from Gear Change. I ordered some leathers several months ago and didn’t wear them, there were No issues returning them and I put them towards a new helmet. The staff were very polite and dispatched my new helmet immediately. They were that good I decided to order a second. Will definitely be using Gear Change for any future requirements, 5 star ⭐ service!

Opted for a Marc Marquez helmet Ducati Lenovo edition. I called the store to check if it was available as other motorbike stores stated they had not received the new helmets and were due later on in the year. They were great with customer service let me know they actually had the helmet onsite and it was delivered the next day quickly and safely. They also checked the helmet before shipping it to me Would definitely use again

After having repeated poor experiences with one of the large brick and mortar motorcycle accessory stores I thought I'd give these guys a go and the experience was perfect from start to finish. Spoke to someone on the live chat, agreed a fantastic deal on a new helmet, invoice sent instantly and I received my helmet the very next day in perfect condition. Will definitely be using Gearchangeonline for any future purchases. Thank you again.

Not a bad price for boots when looking around, what convinced me to buy from this lot when the live chat for a deal said £200.00 instead of £213.00!! Delivery was fast and kept up to date with the delivery……….unfortunately no sign of the £13 discount so just be aware of that you might think you are getting a better deal than you are!!!!,

Great price and came with a free bag and solid bar clamp. Arrived super fast and the customer service is another level, I had been called to correct an issue before I even knew there was one. I was sent the correct item the very next day. I wouldn't even have known that it was wrong and thought nothing of it, so the honesty and care was excellent. I will absolutely shop here again

Really happy with my experience shopping with these guys, I was a little sceptical at first as I’ve never come across them before, but not only did I get my boots £110 below rrp I also had them at my door next day! 100% recommend and I will be coming to these guys from now on for all of my motorcycle accessories/gear.

I bought a Alpinestars bag which had the rain cover missing left the factory like it as was all sealed had a replacement sent me the next day. Cheapest prices around and excellent service can not recommend more

Purchased an Arai Quantic with additional visor. Great price with a heavily discounted visor. Sale was easy via web chat and item arrived next day well packaged in perfect condition. Would highly recommend.

Bought yet another helmet from these guys were spot on again I had a small issue which, but went out there way to rectify 😊a massive thanks to the lady (Rachael) I think

I purchased Dainese Jacket which resulted in a generally very good experience, much in part due to dealing with very helpful & proactive people at Gear Change. They really were very good and I would have marked this review as such all but for one hiccup. When I paid for my jacket (which was to be delivered to a UK address) I used an overseas payment card (one based at a bank in the Isle of Man, a USD account) and I was also overseas myself at the time that I made the purchase (an occupational hazard, being airline pilot). That resulted in a payment being taken... but then the order was then cancelled... which I deduced as being due to the payment method and / or my location when the order was made (noting that I was not in the UK). I then had to wait 5 days for that money to be refunded into my IOM (USD) bank account and - rubbing salt in the proverbial wound - when the money was refunded, I suffered a £25 shortfall between the amount that I'd paid versus the amount that got refunded into my account (due to forex differences & forex fees). So, with that first purchase being cancelled, I instead used a UK based Debit Card to pay for the jacket, but that order too got cancelled (again, after the payment had been taken), seemingly because I had made the online payment but whilst connected via a VPN (connected to Boston / USA) and thus to it looked like I was making a purchase from 'overseas'. Once again I had to wait (3) days for the refund to arrive back into my UK account (but at least that time I received back exactly what I'd spent). So, note to others: Do not place an order with GearChange if you're using a non-UK based payment method and / or if you are not in the UK (either physically or virtually so, e.g. if connected via a VPN to a non-UK location). To be fair to the good folk at GearChange, they were very helpful & proactive at sorting this out for me and I got my jacket in the end. A happy ending.

The customer service from Yourselves is first class , You are let down by DPD delivery as they are terrible. I suggest You change Your Courier l.

Orded some gloves and the wrong ones were sent. They sent out the ones I ordered the next day on a pre 10. I rate companies not when things go perfect but if there is a mistake how they then operate as these things happen.

The staff were helpful and the product was shipped promptly , a refund was issues for products not available very quickly . Will use again

Really helpful people. Very kind and polite lady. Ordered an airbag at lunchtime over the phone. It arrived before lunch the next day. Perfect

Very easy to use site and to order from, excellent choice for sizes. Quick delivery and amazing prices. Communication from the company about my order has been brilliant. Wish all companies were as good and as helpful as gear change.

Excellent service! I was worried that my helmet wouldn't arrive in time and 'Gear Change' didn't email me days later they phoned me immediately and arranged next day delivery through my chosen courier. Unfortunately it was the too small so they exchanged the helmet for a small fee the very next day. The staff here are excellent and you can tell they care about there customers. Highly recommend.

Helen went out of her way to get me the best helmet. Making contact on a Sunday was unexpected but very welcome

I have bought from the Gearchange shop before but never online up until now. I can only describe the service as excellent. I purchased a replacement crash helmet after using the ‘chat’ service to determine the correct size for the helmet I had chosen. Also I needed an intercom system for it as well and with buying 2 items I was given a very good discounted total. I paid online and to my amazement the helmet etc. was delivered byDPD well within 24 hours of ordering and all was found to be in brand new condition and very well packaged and protected. Overall the transaction was ex excellent and I will not hesitate to use this company again👍👍

Quick delivery and easy returns. Product was perfect but unfortunately wrong size.

Very quick service and spot on next day delivery 👍I’ll definitely use Gear change again