Review summary
Customers consistently praise the competitive and fair prices, often noting them as unbeatable. The delivery service is highlighted as fast, efficient, and reliable, with most orders arriving sooner than expected. The support team receives high marks for being helpful, friendly, and proactive, ensuring customer satisfaction even in challenging situations. Clear and effective communication, especially through live chat or phone, is valued throughout the purchasing process. When issues or returns arise, customers report quick, fair, and generous resolutions, with staff frequently exceeding expectations. Additionally, the website and ordering process are described as straightforward and user-friendly, contributing to a seamless shopping experience.
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Verified
Helmet purchase
I recently purchased a new helmet from gear change, after many returns I finally found the right helmet with the assistance of Louise & Co. All I can say is that they have the patience of a saint and were fantastic and supportive through this whole process. The best customer experience I've ever had. They have a customer for life and would not hesitate in a heartbeat in recommending them to anyone.
Verified
What a great company. I purchased 2x helmets and intercoms,they were by far the cheapest price and free postage. The customer service was also 1st class. After dpd did what they often do in way of messing up the delivery and being useless when i contacted them I phoned Gear changes customer service they were great and sorted everything straight away. I can't recommend this company enough. Fantastic. They will always be my 1st port of call from now on.
Thank you
Kind regards Darren
Verified
Brilliant Customer Service - Refunds and returns
I cannot speak highly enough about the service I received from Gear Change. I ordered some leathers several months ago and didn’t wear them, there were No issues returning them and I put them towards a new helmet. The staff were very polite and dispatched my new helmet immediately. They were that good I decided to order a second. Will definitely be using Gear Change for any future requirements, 5 star ⭐ service!
Verified
Opted for a Marc Marquez helmet Ducati Lenovo edition.
I called the store to check if it was available as other motorbike stores stated they had not received the new helmets and were due later on in the year. They were great with customer service let me know they actually had the helmet onsite and it was delivered the next day quickly and safely. They also checked the helmet before shipping it to me
Would definitely use again
Verified
Exceptional customer service!
Exceptional customer service from this company! When something I bought was faulty they dealt with it quickly and professionally, communication was faultless and they kept me updated frequently. We got vouchers by way of a refund which came quickly too. 5 star company! Would highly recommend.
Verified
Ordered boots that unfortunately didn’t even make it past my ankle! Louise was incredibly helpful and exchanged for a new different pair that were ideal and all done within 3 days of first order. Great service ,thank you very much ……oh and best price out there as well !
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Never had an issue with Gearchange, they’re excellent.
Never had an issue with Gearchange. I once had an issue with a tech air 10 where the display kept faulting. They were extremely helpful and managed to speak with Alpinestars directly on my behalf. 10/10 would recommend and buy from again. Already made a few purchases through them!
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Team could not have been more helpful. From the amazing deal I got via the live chat to the customer service who rang me to update me on my order status. This will definitely be my go to shop for when I need new gear for the bike. Thank you so much.
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Excellent choice with prompt delivery and the ability to live message an advisor to “haggle “ the best price.
With regard to what can be done better, I would suggest training the advisor (John ) on customer relations as he was quite argumentative and rude in his responses.
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Possibly the most pleasant, straightforward shopping experience I’ve ever encountered. After selecting what I needed, I sent a message via the chat and received an immediate and friendly response. Delivery in a couple of days and I was delighted with the items. I WILL be back!
Verified
Fantastic company!
After having repeated poor experiences with one of the large brick and mortar motorcycle accessory stores I thought I'd give these guys a go and the experience was perfect from start to finish. Spoke to someone on the live chat, agreed a fantastic deal on a new helmet, invoice sent instantly and I received my helmet the very next day in perfect condition. Will definitely be using Gearchangeonline for any future purchases. Thank you again.
Verified
Not a bad price for boots when looking around, what convinced me to buy from this lot when the live chat for a deal said £200.00 instead of £213.00!! Delivery was fast and kept up to date with the delivery……….unfortunately no sign of the £13 discount so just be aware of that you might think you are getting a better deal than you are!!!!,
Verified
Top quality items and service
Great price and came with a free bag and solid bar clamp. Arrived super fast and the customer service is another level, I had been called to correct an issue before I even knew there was one. I was sent the correct item the very next day. I wouldn't even have known that it was wrong and thought nothing of it, so the honesty and care was excellent. I will absolutely shop here again
Verified
Excellent Purchase of an Arai visor and matching Pinlock. Used the online chat and spoke with John who was very helpful indeed. Overall nothing to fault whatsoever. Superb customer service.
Verified
Really happy with my experience shopping with these guys, I was a little sceptical at first as I’ve never come across them before, but not only did I get my boots £110 below rrp I also had them at my door next day! 100% recommend and I will be coming to these guys from now on for all of my motorcycle accessories/gear.
Verified
Great service
Great online communication prior to purchase. Best price for the boots I could find and very prompt at dispatching. Smooth service all round, thank you
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Excellent customer service
I bought a Alpinestars bag which had the rain cover missing left the factory like it as was all sealed had a replacement sent me the next day. Cheapest prices around and excellent service can not recommend more
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Purchased an Arai Quantic with additional visor. Great price with a heavily discounted visor. Sale was easy via web chat and item arrived next day well packaged in perfect condition. Would highly recommend.
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best advertised price.
The price was the best I had seen advertised online. The whole transaction was simple.
It was delivered the next day.
Brilliant service.
I will definitely use again.
Verified
Bought yet another helmet from these guys were spot on again I had a small issue which, but went out there way to rectify 😊a massive thanks to the lady (Rachael) I think
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