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Most relevant positive review
2 Dec 2023
Verified review
I've used these guys for multiple purchases now and each time they have been cheaper than the alternatives and been really efficient posting the kit out.
If you chat to them using the online chat option they'll offer you a discount (unless there is a sale on already) so it's always worth asking.
They've got a wide range of kit catering for lots of budgets and all good brands you can trust.
I've ordered Boots, a Jacket, Trainers and Gloves and each time, they have arrived in less than 3 days, securely packaged and as described.
I've never had to experience their returns or customer service as ive not had to send anything back or had any faulty goods... so can't comment on that. But I guess that is also a good thing as I've been sent exactly what I ordered.
If you're new to bike kit, I advise going to a shop and trying multiple brands on. I find bike kit is sized down. So I'm a Large in regular clothing but with bike kit I'm 2XL for a jacket in some brands and an XL in others. Once you know your sizes, come and order here!!!! You'll save a packet!
Ordered a visor and Pinlock online and they sent me two visors. They then wanted to charge me £6 to return one of the visors. Three phone calls later they agreed it was there mistake and collected the visor and delivered my Pinlock. This is the second time I have used them and I had a problem last time as well.
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Reviews for gearchangeonline.com
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13 days ago
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Super service..
Ok..so they sold directly the last pair of boots in the colour I wanted and had ordered online. However had a lovely call, very apologetic and I received another colour that even my teen daughter liked…
It’s all about service and these guys provided that so thanks.
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8 days ago
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Discount price offered. Friendly staff great communication.
Ordered Friday midday, delivered Saturday evening.
Would highly recommend and will return for future purchases
5🌟
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10 days ago
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Amazing team and amazing prices. They really go out of their way to help you. Would I buy from them again - absolutely!
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6 days ago
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Customer oriented. Great support and good buying options
Customer oriented, quick and efficient support service and buying options. Will definitely use in future.
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15 Aug 2024
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"RAPID" service. Very impressed, well done.
Will be returning too you again.
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26 Aug 2024
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Good company
Just a pity these sidi boots are not even showerproof
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17 Aug 2024
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Shad top box…
The service was excellent delivered the next day
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14 Aug 2024
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Excellent
Great price and quick delivery
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13 Aug 2024
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thank you! perfect and quick!
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13 days ago
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Excellent customer service.
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3 days ago
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Great service & product
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12 days ago
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26 Aug 2024
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21 Aug 2024
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21 Aug 2024
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I ordered a AGV pista visor it was delivered to wrong address after I contacted on email , I sent 4-5 emails and they answered only one time.
Very poor customer service . I call them many times
They just promised and nothing happened
After more then one month they give me my refund
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22 Aug 2024
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Told them address needed to be changed. Was told new address added and confirmed for delivery.
Was still delivered to incorrect address.
Caused me a lot of hassle and time to retrieve
No response from gear change or courier when tried to contact.
Very disappointed
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19 Aug 2024
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I have not received the product or any information about the purchase
Unfortunately, I have not received any information regarding my purchase, I do not know what stage it is at.
Despite an e-mail request, I also did not receive a response.
The purchase was paid on August 14, today is August 19 and there is no information.
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29 Jul 2024
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Quick delivery, staff where excellent when exchanging item which also came fast, will defo use again and recommend to anyone very happy
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16 Jul 2024
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Incredible product for incredible prices - very helpful and friendly team
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31 Jul 2024
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Easy to order and quick delivery + PayPal is a payment option