Review summary
Customers consistently praise the staff for their friendliness, helpfulness, and willingness to resolve issues quickly and professionally. Many customers highlight the competitive, discounted, or best-in-market prices as a key reason for their satisfaction. Fast, reliable, and next-day delivery is repeatedly mentioned as exceeding customer expectations. Customers appreciate clear, proactive, and regular communication about orders, especially via live chat and phone. When issues arise with orders or products, customers report quick, effective, and fair resolutions, often exceeding expectations. Customers value the wide and varied selection of products and the availability of sizes and options. Customers are satisfied with the straightforward and prompt returns and exchange processes, often receiving personal assistance.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsgearchangeonline.com
(5)
(0)
(5)
(12)
(483)
Verified
First time customer and very happy with my Shoei X Spr Pro Helmet
First time customer and very happy. Would 100% use again for any bike kit now. I came across gearchange from an online search for a Shoei X-spr in wayne gardner edition, the price was good, showed in stock, and true to their website had the sizes available for immediate delivery- not all outlets are like this! I had a question about fitment sizes and a dark visor, called up and answered by Louise, very helpful, friendly and 10 minutes later I had paid and true to the delivery, next day I had the new lid. Well happy, thanks again, will definitely be using again.
Verified
Helmet purchase
I recently purchased a new helmet from gear change, after many returns I finally found the right helmet with the assistance of Louise & Co. All I can say is that they have the patience of a saint and were fantastic and supportive through this whole process. The best customer experience I've ever had. They have a customer for life and would not hesitate in a heartbeat in recommending them to anyone.
Verified
What a great company. I purchased 2x helmets and intercoms,they were by far the cheapest price and free postage. The customer service was also 1st class. After dpd did what they often do in way of messing up the delivery and being useless when i contacted them I phoned Gear changes customer service they were great and sorted everything straight away. I can't recommend this company enough. Fantastic. They will always be my 1st port of call from now on.
Thank you
Kind regards Darren
Verified
Brilliant Customer Service - Refunds and returns
I cannot speak highly enough about the service I received from Gear Change. I ordered some leathers several months ago and didn’t wear them, there were No issues returning them and I put them towards a new helmet. The staff were very polite and dispatched my new helmet immediately. They were that good I decided to order a second. Will definitely be using Gear Change for any future requirements, 5 star ⭐ service!
Verified
Opted for a Marc Marquez helmet Ducati Lenovo edition.
I called the store to check if it was available as other motorbike stores stated they had not received the new helmets and were due later on in the year. They were great with customer service let me know they actually had the helmet onsite and it was delivered the next day quickly and safely. They also checked the helmet before shipping it to me
Would definitely use again
Verified
Shoei Neotec 3 for fantastic price
I saw that gearchangeonline were doing a great deal on the Neotec 3. After exchanging messages with one of the online agents, I was given a further discount. Well pleased - got the helmet in the colourway I wanted for a fantastic price and it was delivered super fast - great service. Thank you!
Verified
Jacket was well priced and packaged well . Communication was good delivered by DHL and the choice of delivery options was good . Please do not go over to evri as they are awful . Keep doing what you are doing. Selling good quality products and giving the customers good service .
Verified
Prices are good. Ls2 headset fualty
Prices are good...ordered ls2 headset for helmet, was faulty and contacted gear change and they immediately posted another one as swap. Receives and swapped..not second one is fitted and works well..a plus , a good honest company..
Verified
Exceptional customer service!
Exceptional customer service from this company! When something I bought was faulty they dealt with it quickly and professionally, communication was faultless and they kept me updated frequently. We got vouchers by way of a refund which came quickly too. 5 star company! Would highly recommend.
Verified
Another easy purchase :-)
Always a great service and very helpful. Went above and beyond to special order some Boots for me. I am yet to recieve them as they are special order, but I have no doubt they will excel as always. If only all shops were the same as Gearchange!
Verified
Ordered boots that unfortunately didn’t even make it past my ankle! Louise was incredibly helpful and exchanged for a new different pair that were ideal and all done within 3 days of first order. Great service ,thank you very much ……oh and best price out there as well !
Verified
Never had an issue with Gearchange, they’re excellent.
Never had an issue with Gearchange. I once had an issue with a tech air 10 where the display kept faulting. They were extremely helpful and managed to speak with Alpinestars directly on my behalf. 10/10 would recommend and buy from again. Already made a few purchases through them!
Verified
Great customer experience
First time purchase from Gear Change online and would definitely buy from them again. Easy to purchase online, great price and the items arrived as ordered the next day, thoughtfully packed. Thank you.
Verified
Team could not have been more helpful. From the amazing deal I got via the live chat to the customer service who rang me to update me on my order status. This will definitely be my go to shop for when I need new gear for the bike. Thank you so much.
Verified
Good problem resolution
Had a delivery issue, not with Gearchange but DPD. Spoken to the lady over the phone, really helpful and polite.
Had my parcel dispatched quickly again. Kit ordered came well backed and fit just like I wanted it too.
Verified
Excellent choice with prompt delivery and the ability to live message an advisor to “haggle “ the best price.
With regard to what can be done better, I would suggest training the advisor (John ) on customer relations as he was quite argumentative and rude in his responses.
Verified
Possibly the most pleasant, straightforward shopping experience I’ve ever encountered. After selecting what I needed, I sent a message via the chat and received an immediate and friendly response. Delivery in a couple of days and I was delighted with the items. I WILL be back!
Verified
Great prices and fast delivery
Found an intercom for my LS2 helmet on gear changes website. It was the cheapest online and super quick delivery via DPD, with delivery updates and a time slot given. Package arrived in perfect condition also. An excellent service
Verified
Great to deal with and good value.
I used there website for my purchases and found the “chat” option useful to ensure the items were right for me. They were very helpful, with good discounts made. Order arrived promptly.
Verified
Almost ran out of superlatives to say about these guys, suffice to say, that if you are considering buying from them then don’t hesitate. They are professional, fast and have unbelievable prices!!!