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louis-moto.co.ukReviews

: 4,233Excellent

4.79

Reviews for louis-moto.co.uk

1,917 verified reviews in the last 12 months

4,233 total reviews
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the most relevant positive review


4 months ago
I ordered a Cardo PackTalk Bold Duo, which was dispatched swiftly. I tracked the parcel but unfortunately it didn't arrive despite paying the customs charges, which Louis-Motorrad kindly reimbursed as advertised. I made reasonable efforts with the UK courier (Parcel Force) to locate the parcel but it had been delivered to the wrong address and was unable to be recovered. I maintained contact with Janice at the Louis-Motorrad Service Centre and she organised a replacement to be dispatched and it arrived safely. Customer Service is absolutely excellent and I can't rate Janice highly enough. I haven't tried the product yet but given the positive reviews from the masses, I'm expecting good things and if there is a problem, I'm totally confident that Louis-Motorrad will sort it out. It's not often that I am impressed by customer service, but on this occasion my expectations have been surpassed.
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the most relevant critical review


14 days ago
DHL carrier passed through several cities in Germany and with many breaks in between before shipping to the UK. So far I have not received my order, which is held in the Parcel Force warehouse for payment of import fees. I imagine it will take a long time for me to receive my order or not receive it at all. I recommend the FedEx carrier! Fast and efficient carrier in the international logistics concept. I received a package from the Netherlands by the FedEx carrier having to pay an import tax, the process was fast - the other day I already received my order.
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Reviews for louis-moto.co.uk

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 Verified review
1 month ago
I found this company whilst searching for the best price for sena spider st1 intercom. They was the cheapest option. I was a little hesitant at first but did some research and they say they pay the customs fees etc. So I was like brilliant and I placed my order. Unfortunately through no fault of Louis moto my order was put on back order. I was kept informed the whole time. They responded very quickly to my emails when I needed to contact them. I've received my order now and I have to say I'm very pleased with not only the product but the company as a whole. I'll definitely be back for future purchases.
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19 days ago
That's great! Fast, accurate, reliable! Thanks! I recommend it to everyone, it is a positive experience after ordering a product from Uk. Once arrived, a tax had to be paid, which was in contrast to the advertisements advertised. I contacted customer service who responded quickly. I pay the tax and in 2 days I have already received the refund from them. The ordered product came in excellent, well packaged. You might need to change this mildly deceptive ad, but everything else is super! I will order from you another time!
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21 days ago
Not received the goods yet, but absolutely not a fault of yours. I received a 'duty to be paid' letter from parcel force which I paid but was reimbursed very quickly with no fuss. The package was dispatched and was in England within 2 days and has been sitting not 10 miles away from me for the last week. Can't wait to receive my parcel. If you don't hear from me again it will be because the goods and packaging are every bit as good as the service I have received so far. Thank you
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14 days ago
My recent purchase of a Maisto model BMW R 1250 GS model was 100% positive - a very straightforward process made even more impressive by the speed at which it was dispatched and received. I had some misgivings with it coming from abroad to the UK (as it was for a birthday present) so time was important but it arrived very quickly and the model itself was superb. Great quality, great reproduction, very, very happy with this purchase as was the little boy who it was bought for :)
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22 days ago
Bought an intercom from them which got stopped at customs. I know that they didn't do anything wrong, this is typical of loads of orders coming from and going to the EU since Brexit. It is the rubbish postal services! Louis-Motorrad said to pay and they would refund the cost, which they did very quickly. I'm very happy with their service which was quick and efficient to sort out the problem. I would definitely use them again.
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18 days ago
Service could not be better. The time frame of purchase to receipt was excellent. Response to my queries were very fast, dealt with efficiently and to my satisfaction. The promise of paying for any import duty was upheld and paid promptly. I love the boots, they are good quality and fit well. I would recommend the store. Thank you for your first class, professional service!
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16 days ago
Purchased a top box plate advertised as givi monolock compatible. This is not so as the 3 holes in the back plate are not large enough and the plate itself is too short so I have purchased a plate that is falsely advertised. I have looked at purchasing a sw motech top box urban but can only find strap on versions. So at present I have a plate that I cannot use.
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6 days ago
Item was well packed and quickly shipped. Tracking was excellent, I knew at all stages and was kept informed as to where my item was. I ordered from the UK. Items arrived quickly and undamaged. Better than some local retailers, needn't have been concerned about ordering from outside UK. No tax or customs issue with order either. First class, thanks.
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23 days ago
The most helpful team I could have hoped to speak with. Items arrived in time (despite annoying customs hold-ups - not their fault but the stupid 52%ers). Very happy with my purchase. Helmet is lightweight and the colour scheme is bold. Fit is a little snug despite having the same size Neotec II but should be fine after a little wearing in.
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 Verified review
6 days ago
Excellent company - honest and true their word. Shipping to UK has become a lottery since Brexit but LouisMoto deal with the situation brilliantly. Almost instant refund of duty and VAT charge by UK customs as per their promise at point of sale - All in UK can buy with confidence - 10/10 I will be back, for sure - Danke Sehr!
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1 month ago
First time using this company. Skeptical being a foreign country, but they provided an excellent service. Made me like and trust Germans even more.. now, what we gonna do about them Russians. I ordered a nuclear Warhead and it took like 3 weeks to arrive!! Poor customer service. But yea these guys are great. 5 stars
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9 days ago
The swiftness of dealing with my order was great and the company kept me up to date with the order and shipping process. I would like to say thank you to Louis-Motorrad and i received the goods in perfect condition. Nothing could be better than they are now.
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6 days ago
In order to complete my purchase it was necessary to contact the service department initially by phone & then email and the response I received was excellent. A big thank you to all those involved,our new boots have arrived & we are very pleased
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16 days ago
A Brilliant Business to deal with. They keep you informed as to the status of the the order and dispatch. The goods arrive really well packed. Their prices are competitive - I have no complaints - they are brilliant.
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24 days ago
Absolutely excellent customer service from this company ,great price deal on the helmet and very quick delivery to the UK with no shipping costs .I would definitely buy from them again and recommend them to friends .
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15 days ago
The package turned up within a few days - earlier than I had expected - considering the post Brexit customs situation. The socket set is nicely finished, and with the clever multi-sized sockets, should be useful.
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1 month ago
I ordered a pair of boots that were out of stock , I was kept informed of the expected delivery time . In fact the boots turned up 2 weeks earlier than advised. In addition to this they paid the import costs
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4 days ago
Quick process and deliver Almost immediate dispatch and items where with me (in UK) within couple of days. Very happy with the online store and use it every time I need motorcycle related items.
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25 days ago
Very impressed with this experience. The service was fast and I like the pricing/tax approach whereby the price is certain at the time of order. Reminds me of when we used to be in the EU... :)
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 Verified review
18 days ago
Easy ordering, quick delivery,cheaper than equivalent item in UK,a good fit and very good quality. What's not to like ! (Just remember to order 1 size larger in waist to ensure a good fit)
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