louis-moto.co.uk

Reviews:

Purchased and with ordering anyrhing from abroad there was a little trepidation. I need not have worried had notification of custom.charges which I paid and was reimbursed for. Would happily buy from this company again.

Liked the fact that taxes are sorted at despatch, any problems are sorted quickly and items are packed properly. Cannot think of anything that would improve service.

Excellent Service as always and promptly refunded my custom fees, with provision of the receipt they are great and trustworthy store to purchase from.

I had to pay a customs charge of £55.47. I notified Louis Moto on September 28th and I received the refund on October 24th. Not as prompt as I would have hoped for, but they did refund me as promised.

Purchased a specific HJC XS helmet for my partner, the sizing was impossible to find in the UK and luckily Louis had some in stock were able to ship to us. Arrived in perfect condition despite the long distance and would recommend if you need any gear shipped to the UK (just be aware of any added shipping fees - we can blame the UK Government for that!)

The exhaust is great, timely dispatch but got held in UK Customs. Paid approx £380 then further uk VAT + fees of £83. This was becoming less value for money. Got the package & fitted 😀 Thanks

I received 2 dust covers in good time well wrapped and fitted as required excellent prompt service.

Fantastic service and really easy to use website. I got a better deal too.

Excellent shop, Excellent customer services Mivv exhaust fits perfectly 👌

Am not sure so cannot remember if there is any import duty on larger items via Louis. On smaller items there is none, and Louis shipping from the EU is no more expensive than UK shipping even for larger items like fork oil and fork springs. Goods usually arrive within a week including the order date which is cool as often UK vendors can take a week just to get around to shipping.

I ordered a few items from Louis' German website for delivery to the UK. The site promised that all duties paid will be refunded. That made buying from Louis a cheaper option than UK sellers. However, the order itself took weeks to arrive with absolutely no update on the order status at all. The order process didn't even inform me that I'll need to pay £125 in duties before the items would be delivered by Royal Mail. Well, I had to pay it and I requested the refund on 8th April. Today is 19th of May, and still haven't received any update or the refund after 5 weeks later. So, to summarise, buying from Louis has been a completely shambolic experience and I wish I had bought the items from the UK retailers; it would have been cheaper and quicker.

I ordered several items from Louis Moto and was pleased with the products themselves—quality was good, and I will only need to exchange the jacket for a different size. Unfortunately, the overall experience has been let down by very poor communication and a still‑unresolved refund for the UK customs charge. I submitted proof of the customs payment on 20 February and was initially told the refund was being processed. However, weeks went by with no update, no acknowledgement of my follow‑up messages, and no indication of progress until I chased the issue multiple times. The only explanation I eventually received was a vague reference to a “major system change” affecting refunds—something I struggle to understand or accept given how long this has dragged on. As of mid‑March, I am still waiting for the refund I was told would be issued, and communication has been slow, inconsistent, and largely reactive. This has unfortunately put me off placing future orders, which is a shame because the products themselves are perfectly good. If Louis Moto can address their customer service responsiveness and resolve refund issues in a timely manner, they would offer a much better experience. But based on my recent interaction, I cannot currently recommend them.

Great price and when I experienced an issue with the ‘extra’ customs fee that the UK has imposed on EU retailers, Besma at Detlev Louis gave amazing customer service. Explained the issue, advised how to proceed and once I’d supplied the necessary information, processed the refund for the customs fee in a timely manner. Couldn’t recommend them more!

Ordered from the UK via the website - a dryer for motorcycle helmet/gloves/boots. After ordering, I was very impressed with the level of communication. Delivery was fast, I received the goods four days after dispatch. The item is for my grandson for Christmas so it hasn't been tested yet. Worth noting that, if buying for use in the UK, an adaptor plug is required however these are reasonably and readily available via an online company

I was honestly very impressed with the level of customer support! I have ordered this jacket to the UK which I know would incur customs charges. When I got my bill from Royal Mail I emailed customer support and got a reply in about an hour, a couple of hours later I was already forwarded to the accounting department. Two days later I had the jacket delivered by Royal Mail, but even earlier in the day my refund went into my account which I paid from. Hats off to Louis honestly! I also love the jacket!

Terrible. Ordered an incorrect item tried to change it or cancel it the next day this company said I can't so they would have to ship an incorrect item from Germany to the uk and then for me to refuse the delivery so it's sent back so I can get my refund. What a complete and utter waste of time, the delivery was refused on 5th October and this company still won't issue my refund nearly 3 weeks after the delivery was refused. Complete nonsense would never use or recommend this company to anyone their customer service is awful. Avoid it like the plague and on top of this I now have to invoke charge back against them due to their terrible service.

I ordered a Koso Coin Temperature Gauge with a red display—virtually impossible to find in the UK—but thankfully Louis in Germany had it in stock. The ordering process was smooth and efficient, and the package arrived in the UK within a week (most of the delay was due to UK customs). Excellent communication and very professional service throughout. I wouldn’t hesitate to order from them again. Highly recommended.

Found this on the Web couldn't find a cheaper seller in the UK even after paying P & P it was cheaper to buy from Louis Motorrad great company to deal with would have no hesitation using again.

Excellent value so long as you catch it on the right day. I found the price varied between £237 and £282 from one day to the next on google search which is way beyond exchange rate fluctuation.....and use your credit card to pay rather than PayPal which has a more expensive exchange rate. Cheers Dave

Fast delivery, well packaged, good price. I don’t often like buying from abroad as service can suffer, but Louis-Moto made a happy customer. I’ll be using their services again.