Review summary
Customers frequently praise the product for being easy to install and value the system's flexibility, which allows for easy rearrangement or adjustment of artwork without damaging walls. Many describe the product as robust, reliable, and well-designed. Customer service is highlighted as responsive, helpful, and exceeding expectations. Delivery is often described as prompt and efficient. Some customers mention high shipping costs or isolated delivery issues. While many appreciate the instructions and tutorials, several express a desire for clearer or more detailed documentation, and a few note challenges with specific tools or unclear instructions.
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How Trusted Shops prevents fake reviewsReviewsSTAS picture hanging systems - hangingsystems.com
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Verified
I accidentally ordered one product instead of two, and the team went above and beyond to amend my order, saving me additional postage costs while still delivering everything incredibly quickly. Excellent customer service and excellent products.
My only suggestion for improvement is that the supplied fixings use Torx screws rather than the more common Pozidriv screws. I didn’t have a Torx bit set, so I ended up using alternative screws from my toolbox. It would be helpful if the product listing mentioned that a Torx driver is required, so customers can make sure they have the correct bit before installation.
Reply from STAS picture hanging systems - hangingsystems.com
Thank you again for your feedback. This is something that has been raised before, so I'll be passing your comments on to STAS HQ in the Netherlands, as they made the decision to move to the Torx screw design. The change was introduced a few years ago to improve reliability, as Torx screws provide better grip, are easier to drive, and significantly reduce the risk of stripping the screw head during installation.
We do appreciate that this can be inconvenient if you don't already have the correct tool. However, based on previous customer feedback, a T20 Torx bit is commonly found in most household toolkits. If needed, we also stock replacement T20 drill bits.
We'll also review our website to see where we can make this requirement clearer, and I'll be sharing your comments, along with similar feedback from other customers, with STAS HQ to see if there are any improvements they can make.
If you still need one, we'd be more than happy to send you a T20 drill bit free of charge.
As a small business, we pride ourselves on our customer service. If you ever have a question or run into an issue, please don't hesitate to give us a call or send us an email. We're always happy to help and will do everything we can to resolve any problems quickly.
Finally, I'm sorry we weren't able to help sooner. We only became aware of the issue after reading your review, but we would have been more than happy to assist had we known at the time.
All the best and enjoy your hanging system
hangingsystems.com
Verified
The system is well designed and the hanging attached to the rail is easy to use.
However, I feel that more information/advice regarding the placement of the hooks to the frame would have helped. In my case I used ‘D’ hooks on the frame, which I placed at the centre of the vertical side. Unfortunately this left a large gap between the frame and the wall.
Resitting the ‘D’ hooks to the top of the vertical at the top corner provided a smaller gap.
It’s a minor point but I feel that more information in your documentation would have helped.
I would certainly have no hesitation in recommending you hanging system to my friends and colleagues.
Denis Dunning MA. (Photography tutor)
Verified
STAS MINIRAIL - easy installation, effective system and superb delivery times!
Having researched carefully about what hanging system I wanted for my new art studio/gallery, I chose the STAS minirail system. It was delivered 2 days later, and was so simple to install, despite my nervousness about hanging in plasterboard walls. Online videos and manuals were very useful! Further orders of hanging cords and spring clips were dispatched within 24 hours. Fantastic service, and a great looking system. First open studio event coming up soon!
Verified
I first saw this system in a gallery in Devon now then 10 years ago. Now I'm in my own new home, I am engaging with them again to allow me flexibility in displaying my own art collection. The system is easy to install, and so neat. I just love how easy it is to move a piece a little lower or higher, a little to the left or the right.
Reply from STAS picture hanging systems - hangingsystems.com
Thank you again for the feedback!
Verified
Clips difficult to line up because nylon wants to curl up. This will probably sort itself out once weighted down with frames. I found the clips were fiddly to hook up pictures. I've used your more expensive system but given I needed to keep an eye on my budget, I accept this will do the job.
Verified
Neat way to safely hang pictures. Good value. Effective and flexible.
The rails are easy to install. The cables are strong. It is good value for money. More information for the domestic user would be good. I should have bought more of the zippers. I was unaware how hard it would be to use two lines per picture to clip onto pictures with two rings. It may be obvious to experienced users but not to me. Perhaps a mini questionnaire to help work out which will be the best, eg size of picture, weight of picture, single person hanging them and so forth.
Verified
All-round excellent service
I found the products to be of an excellent quality and they suited my job perfectly. Delivery time couldn't have been quicker. All-round excellent service - nothing to improve. Thank you.
Verified
It’s very flexible, professional and neat.
I like this Stas system because it gives you the ability to change position of pictures and height easily without any holes in the wall. It looks neat and professional.
Verified
Flexibility and curls
I particularly like the flexibility it offers in terms of vertical and horizontal movement of paintings WITHOUT having to hammer pins into the wall.
It is not exactly cheap!
It would be helpful if the cords were supplied with a means of straightening them. A weight? Some other device?
Verified
Essential for display flexibility and consistency.....highly recommended!
The system allows us to vary our artwork displays continually, quickly and easily, and also have full confidence in safely displaying pictures due to the systems strength. A must have for anyone who needs this flexibility. Items were dispatched and delivered quickly after ordering online, which is ideal
Verified
Very easy to install for a tradesperson or confident handy person..
If you're not that clever at DIY don't try it as it needs to be perfect no room for error.
I had someone able to install , took about 1/2hr very impressed with the quality of the components and the design..
Verified
I could order the quantities of rails, hooks & cords I needed. Fairly easy to fit, needed to use plasterboard plugs (not supplied) in new rooms in extension. I have solid walls in original house that could use the supplied plugs.
Verified
A great, neat solution, that works effectively.
I am very pleased with the papergrip system, it does exactly what I need it to. Be aware that they advertise metal fittings but the actual product arrived with cheap plastic fittings, one of these snapped just trying to tighten the screw and they are a proprietary solution so can't be fixed. Delivery wasn't great but STAS customer support was very helpful and made it all good.
Verified
Good quality hanging hooks, better than the originals we had, used we use them for our banners, starlight background and hanging signs. Looked at a few companies, prices were very reasonable. Would purchase again.
Verified
Good hanging system
The site was easy to negotiate to find exactly what I wanted and how much to order. The system I chose is discrete and easy to swap pictures regularly. Downloaded fitting instructions. Simple instalation. Would recomend.
Verified
Simple to install, beautifully discrete and really easy to hang even large pictures. I love the hooks that just have a push spring on the side. So much easier than older systems where you’re trying to hold a painting while fiddling with tricky screws behind the work.
Verified
Office wall art
Hi. I haven't put up the rail just delivered, but I am very happy with the first one that I purchased 3 years ago, which has been used to adorn my home office wall with framed posters I take to record fairs (see photo).
The only thing I can think of right now is to go and buy some wire end caps (see screengrab) to neatly finish off the steel cables/perlon cords.
Also, I'm not aware of it, but maybe appoint selected installers around the country that are affiliated with galleries or picture framing stores...I'm DIY-savvy enough to put the rails up but maybe some customers would be incentivised to buy if they knew someone locally who could put the system in for them?
Only -ve was that, for my small order, carriage seemed expensive (appreciate that couriers are not cheap for longer lengths of stuff but my picture framing mouldings come to Bodmin from Lymington and Birmingham for only £9-£12.
Verified
STAS Cliprail Max is excellent with quick delivery.
Bought Stas Cliprail Max to allow the picture hanging track to go up to ceiling level. Had to buy a right angle drilling head as well from elsewhere to provide clearance for drilling close to ceiling, but that was half the price of the track.
Very satisfied with the results. Easy to.use and fully adaptable mounting height and spacing.
Verified
Streets ahead than its cheaper rivals, which are a false economy
The difference between these hanging wires and general wires is they are designed to add additional hangers on each wire, to support say three or four pictures off the one wire. They don’t fray like the thinner cables. These are thicker and more robust. The secure hangers are fabulous, nobody can swipe a picture and take off! Far superior and a must for exhibition boards.
Verified
Brilliant system!
Works as advertised. I purchased the pro-rail. Installation instructions were clear and easy to follow. The only tricky bit was the very last step to snap the metal rail in place as all the fixtures have to snap at the same time. Better done with 2 people.