Motea UK
Reviews:

1,735 total reviews   52 reviews in the last 12 months

3.77

Good

1,735 total reviews
52 reviews in the last 12 months

5
58 %
4
10 %
3
4 %
2
10 %
1
19 %

Certified since: Dec 13, 2022

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Review summary

Many customers appreciate the fast delivery speed and reliability of the service. Product quality receives generally positive remarks, with most customers satisfied with their purchases. Some customers also highlight positive experiences with customer support, especially when receiving timely updates or assistance. Pricing and value are frequently praised, with numerous shoppers considering the products to be a good deal. However, there are notable negative aspects reported by customers. Unexpected customs duties and additional charges at delivery cause significant dissatisfaction, with many customers unaware of these costs beforehand. Some customers also express frustration with unclear communication regarding delivery status and insufficient responses from customer service. Additionally, a lack of transparency about the company’s location and shipping origin leads some to feel misled by the website. Experiences with refunds and returns are inconsistent; while some find resolutions easy, others encounter difficulties, additional costs, or lack of support. A few customers note concerns about product defects.

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ReviewsMotea UK

(10)
(5)
(2)
(5)
(30)
Community member 
1 Reviews
 Verified
Amazing service , web site is easy to manoeuvre, super quick delivery to the UK , less than a week from ordering to receiving ,the motorcycle soft luggage is great quality, made well , came with all the straps and waterproof inner , only thing that make this motorcycle luggage even better would be under seat strap system to attach luggage to get rid of unsightly straps attached into bike. Highly recommend this company for motorcycle accessories, if you check the web site regularly you get different discount promotions.
Chris H.
2 Reviews
 Verified

Don’t buy from this scammer

Never received and so t give you your money back DONT USE THIS COMPANY
Community member 
1 Reviews
 Verified
I was under the impression that the company was based in the uk., and unaware I would have to pay £73 in carriage costs. Luckily I had sufficient funds to do that otherwise I. Could have been in financial difficulties .
Community member 
1 Reviews
 Verified
Refunded a faulty bike dolly with no fuss at all. Very happy with the alternative I replaced it with - except the assembly instructions! Once I'd managed it, very happy indeed.
Community member 
1 Reviews
 Verified
Excellent build quality and simple to construct. My only complaint was 2 washers were missing from the final stage but I had 2 in my collection .
Community member 
1 Reviews
 Verified

Motea UK title is misleading

When I purchased the items it is implied that MOTEA UK is a British subsidiary of MOTEA. I purchased the items and then had to pay import tax of about 25%, Not withstanding Brexit was our stupid idea.
Community member 
1 Reviews
 Verified
Quick delivery time.The cylinder guards were easy to put on and fit my GS perfectly.Very satisfied with the service and the product.
Community member 
1 Reviews
 Verified
Good Solid product but the fitting time was a bit conservative.. took a qualified bike mechanic 2hours to fit
Community member 
1 Reviews
 Verified
I bought (and have now installed) a centre stand for my Moto Guzzi v85tt. The product was of good quality and was well packed.
Community member 
1 Reviews
 Verified
MOTEA provide quality products. Their choice of UK courier is questionable as UPS were hopeless but that's not MOTEA's fault
Community member 
1 Reviews
 Verified
The zips on these are flimsy. On my first use of the panniers the zips broke with the zips coming open I needed to take the luggage out and try and fix the zip. The teeth seemed fragile and did not allign correctly meaning it kept 'unzipping' behind the zip, like in the image supplied. Poor quality zips do this. Not very happy

Reply from Motea UK

Sorry to hear about the trouble with the pannier zips — that’s not the quality or reliability we aim to provide. Zips should hold securely under normal use, especially on luggage meant for motorcycle travel, so having them separate or misalign on first use is understandably disappointing. Your feedback will be forwarded to our quality control team to check the batch and ensure the zippers meet proper durability standards. If you wish, customer service can review your order along with the photo you mentioned and arrange a suitable solution — either a replacement, refund, or another corrective option depending on your preference. Thank you for highlighting this; it helps us improve the long-term quality of our gear. – Motea-Team
Community member 
1 Reviews
 Verified
I made an error in my order and it was rectified quickly by yourselves with hardly any delay in delivery.
Community member 
2 Reviews
 Verified
Stop pretending to be a UK shop. If I go to your site, I see "UK" in the name. No information on that home page says that you are not a UK company and not shipping from the UK. I have to look quite hard to find out that you are not in the UK, just be honest, this websitev has been created to deliberatly misslead.

Reply from Motea UK

Thank you for taking the time to share your feedback. We fully understand your disappointment and your expectation for clear information about where we are based and how orders are shipped. We are sorry if our website layout has caused any misunderstanding — that was certainly not our intention. Our goal is to make shopping as straightforward as possible, and your comment helps us identify where we can improve the transparency of our site, especially for customers in the UK. We will review the information displayed to ensure it’s easier to see where our company operates and from where deliveries are dispatched. If you have any questions about your order or delivery details, please reach out to our customer service team — they’ll be glad to assist you. Kind regards, The Motea Team
Community member 
1 Reviews
 Verified

Box split open on arrival and product damaged

Box split open on arrival and product had minor damage. There wasn't sufficient packaging to prevent the contents moving around.
Community member 
2 Reviews
 Verified

Constand

Really fast delivery, tyre changer looks to be good quality, not been used at time of writing this.
Community member 
1 Reviews
 Verified
Never received item and no simple way to get in contact and no updates on delivery
Community member 
2 Reviews
 Verified
Item delivered a day late but very good value for money.
Community member 
1 Reviews
 Verified
Slight bracket adjustment was required to get a proper fit to my Pan American
Community member 
2 Reviews
 Verified
Great deal and excellent customer service
Community member 
1 Reviews
 Verified
The prices are great and the delivery time and service are excellent as well

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About

Motea UK

Motea is your online store for motorcycle accessories and add-on parts. Find a wide range of brands from Craftride, ConStands, V-Trec to Puig, Bagtecs and many more. Whether motorcycle luggage or moto...

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