Urban Iki
Reviews:

327 total reviews   47 reviews in the last 12 months

Review summary

Customers consistently praise the customer service for being responsive, helpful, and friendly, with multiple mentions of positive experiences across various support channels. Many reviews highlight the ease of using the website, installing the products, and operating the design tools. The high quality, robustness, and safety of the products are frequently commented on, and the option to customize items, especially bike seats and colors, is highly appreciated. The website is generally considered informative and user-friendly. A few customers mention bugs and language inconsistencies on the website. Some reviews cite minor compatibility or assembly issues during installation, and there are rare complaints about specific product parts.

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ReviewsUrban Iki

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Community member 
1 Reviews
 Verified
The Junior seat is super easy to install, I already had the mounting frame from the baby seat so there was no need to buy another. My 6 year old likes how she can climb in herself. Because of the sizing of my bike and carrier rack, I'm not able to lower the back rest (it hits the seat) and I can't fit a rear mudguard, so I have to cover the back rest with a plastic bag on wet rides to prevent puddles splashing up her back. You could make some sort of cover for the back rest that slides over. Also the footrests do not lock in the open position so when she's riding they are partially folded down with the weight of her feet - again because of the shape of my bike. I had to install them at an angle. However these issues do not prevent us from using it and I'm extremely happy with it.
Community member 
1 Reviews
 Verified

Fantastic

The item itself seems to be excellent quality. It was delivered really quickly and it took very little time to get on the bike. The instructions were clear too. I found the website really easy to use, and every question I had (eg the difference between the two types of rear bike seats, weight limits, difference between mounting types) were all easy to find on the website. Would highly recommend!
Community member 
1 Reviews
 Verified
I love Urban Iki products - so far I have the MIK compatible child seat (sooo handy and secure) and my infant’s helmet! I so loved the helmet I’ve now ordered the same one in the next size up and also a backpack for the child seat which will double up as my handbag/baby bag. The colours and materials match my bike and make me feel great on the trail. Thank you!!
Community member 
1 Reviews
 Verified

Great product, simple to install

Installation was really straight forward and easy to do. Ordering was a simple process and helpful tracking of delivery. Is a really good alternative to some of the more expensive models on the market and fits a wider stemmed handle bike which was required for us.
Community member 
1 Reviews
 Verified

Front mounted bike seat and helmet

Love our new front mounted bike seat and helmet. The wee man absolutely loves it! What an amazing company and customer service. I will definitely be using them again.
Community member 
1 Reviews
 Verified

fast personal service

What I liked: fast information and support via WhatsApp, ease of fitting the seat, great fitting instructions; fast return and full refund including postage What you could do better: produce an easy-fit seat-housing bespoke to attach to Wisper bike’s unique luggage rack
Community member 
1 Reviews
 Verified
It’s a great seat and seems very robust. The kids seems to find it comfortable on our first outing.
Community member 
1 Reviews
 Verified
Really helpful customer service - listened and understood. Very happy with the product!
Community member 
1 Reviews
 Verified

Best bike seats available to buy!

Best bike seats available - they look great and super safe. Love the Sakura pink for my daughter. We are upgrading now from our front facing seat to the rear seat, because she has grown! We use it most days and couldn't be without it. Highly recommend!
Community member 
1 Reviews
 Verified

Cute Tricycle

The product info was very clear, I like the multiple adjustments available on the tricycle. Delivery is very reasonable.
Community member 
1 Reviews
 Verified

Great Value Front Seat

My 9 month old daughter is already an adrenaline junkie and the Urban Iki front seat perfectly attaches to my MTB and gives her a front row seat to our biking adventures. Easy to attach and detach and plenty comfortable for her. A great seat for the money!
Community member 
1 Reviews
 Verified

Great customer service

The customer service when asking questions has been outstanding
Community member 
1 Reviews
 Verified

Fast, friendly and helpful

Reached out to check I had the right product / fitting and had a fast, friendly and accurate response. Great service
Community member 
1 Reviews
 Verified
Clear instruction manual so was able to see what products would fit my particular bike before purchasing. Helpful online chat bot to answer questions that couldn’t easily be found on website.
Community member 
1 Reviews
 Verified

Easy purchase, lovely colour options

Ease of using the website and finding the item I needed. The Design your own seat option was fantastic, I was able to choose colours I liked for the same price as the standard options. The colour choices are lovely and neutral and will complement my bike and style.
Community member 
1 Reviews
 Verified

Great customer service

Lost the seat cushion of my Urban Iki Junior. Emailed custoemr service and they offered to replace it for free, just postage. Great customer service.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Customer Service

Amazing customer service and support with answering any questions about bike seat before making purchase. Highly recommend and will use in future for other bike seats and balance bikes
Community member 
1 Reviews
 Verified
I have bought products from urban iki before ans would recommend. Am looking forward to using the junior bike seat with my little one for the morning commute.
Community member 
1 Reviews
 Verified
The screw of the footrests delivered with iki urban junior seat is too long and damaged frame of my bike during the installation.

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