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Review summary
Customers frequently praise the robust build, reliability, and high-quality materials and workmanship of the charging cables and devices. Delivery is often described as fast and reliable. Customer service is widely recognized for being responsive, helpful, and solution-oriented, especially in handling returns, refunds, and inquiries. Many find the return and refund process straightforward and mostly hassle-free. The cables and devices are generally easy to use and intuitive, with clear instructions. The companion app and device features such as adjustable current, display screens, and programmability are valued by many. Customers also appreciate the thoughtful, protective, and sometimes personalized packaging. Competitive pricing and the good value received for the price paid are often highlighted, especially compared to dealer or other brand prices. Some customers report delivery delays or courier issues. A minority have experienced delays or technical issues with returns and refunds. While most find the devices easy to use, some mention minor complications or a learning curve. There are occasional complaints that the companion app is too basic or users encounter technical difficulties. Packaging, while generally praised, has sometimes been reported as damaged or lacking sturdiness.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsvoldt.co.uk
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Cross-market review
Verified
Cross-market review
Portable charger for EV car - all good ...
Following recent purchase of EV car and delay in installing a Wallbox I purchased a portable charger for immediate use at home and for future use if needed when travelling. Good price compared to others available on the market. Arrived via courier with no problems, packaging secure, instructions limited but useful. First operation went well. Used again since and am happy that it does all that was promised, is easy to use, packs away in its case quite compactly and does the job required.
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Cross-market review
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Cross-market review
Super and reliable
This is my second order with Voldt, mainly because of the reliability and fast delivery. How reliable they really are only became apparent when the home charger showed a defect after a few uses. After sending a message, it was handled incredibly quickly. Quick response, very good service, and I received a new one sent to me. Super!
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Cross-market review
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Cross-market review
By email quickly a detailed response on…
By email quickly a detailed response to my question about which charger is most suitable.
Accidentally ordered two but this was immediately resolved.
However, it turned out that we didn't have the right one, and after phone contact, the money was immediately refunded and a correct charger delivered.
Very satisfied with the process.
Tip; better reachable by phone, as a customer you hear that the mailbox is full???
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Cross-market review
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Cross-market review
Service and technology super
I particularly liked the contact and quick response from the sales team. The technology works, as does the unique WLAN setup. After I unplugged the charging cable from the CEE socket, the WLAN understandably disconnected. I was assured that I could safely leave the cable in. Upon plugging it back in, the WLAN automatically reconnected. Great service and technology too. I'm pleased I chose a European product.
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Cross-market review
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Cross-market review
On a first order I made a mistake...
On a first order, I made a mistake in choosing the cable. I requested a return, and everything went well. The refund took a bit long, but I eventually received it after 12 days. Meanwhile, I had to quickly order a second cable (the correct one this time), and there was an issue with this second order (no confirmation received), resulting in, after checking with your services (no second order recorded), a third order. Everything is resolved now, but the lack of confirmation for the second order caused a significant outflow of money. I don't know what might have happened, as the person in the email exchange informed me that there was no other ongoing order than the first.
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Verified
Good quality product
This is an updated review after the cable was finally delivered - this was no fault of Voldt at all, and was caused by UPS. The cable is clearly of good quality and can be kept in a handy bag which came with the order. I really bought the 22kwh cable specifically to use away from home where no tethered cable was attached to faster chargers, as happened on holiday twice recently. However, I have used it on my 7kwh home charger and am pleased that it does what it is supposed to do, so 5* for me.
Cross-market review
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Cross-market review
The transaction was very good, ordered, delivered and informed of all steps. The charger works excellently, the integration into the home WiFi went smoothly. I would find it great if charging could be activated via RFID to prevent misuse of charging. Or at least charge activation only via app, that would already be a small help, perhaps something like that can be retrofitted. And an email dispatch with the data of the charging sessions with the information. Then one could leave the charger connected and have an overview of the charges. Another improvement suggestion would be to be able to enter the price per kilowatt-hour to get the costs immediately displayed. Overall, everything works excellently, but there can still be real improvements to the software.
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Cross-market review
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Cross-market review
Good preparation helps with the installation.
Excellent assembly, it's important to make good preparations so that the installer does not face surprises, in our case, I knew that the location in the crawl space where the meter box is located was very difficult to access due to a narrow manhole. The installer was a fairly large man who couldn't fit through!\nI carried out the penetration and assembly myself there. It also helps to lift the paving stones where the cable needs to go in.
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Cross-market review
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Cross-market review
I have a Keba KC-P30 x series and was...
I have a Keba KC-P30 x series and wanted to extend the firmly attached cable to the wallbox with their cable. The cables can be connected and their cable also fits Polestar 2. But no electricity flows, it obviously doesn't work that way - for safety reasons. 16 m of cable (6+10) would probably be too long. Do you have an idea how I could make it work with your cable and the Keba Wallbox? Could I return the cable?
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Cross-market review
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Cross-market review
Easy to use
At the first connection, I was surprised, the charge started immediately with 16A.
It was a bit of a puzzle to reduce the charging speed.
When using the app, it is noticeable that data from the last charging session is not immediately available and not easily accessible later. This is because the cable is already stored in the trunk. The app then only indicates that the cable is offline… Only in the next session are the data from the previous session available.
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Cross-market review
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Cross-market review
Great product, poor choice of transport company
We ordered a product from Voldt. Normally, we are very satisfied and would have given it 5 stars. However, they chose Seur as the transport company and unfortunately, the experience has been disastrous.
Seur practically never delivers the packages to our address. Instead, they usually send a message indicating that no one was home, even though that is not true. Without attempting delivery, they leave the package at a pickup point that I can only reach by car and which takes me at least 45 minutes to reach.
This has not only happened with this order but with all deliveries we have received through Seur. Our neighbors also tell us exactly the same experiences.
At this point, I even avoid buying from suppliers who work with Seur. It's a shame because until now, we have always been very satisfied with the product and the service from Voldt.
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Cross-market review
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Cross-market review
Return process still has potential for improvement
I accidentally ordered the wrong charging cable and wanted to exchange it.
Since I found nothing on returns on the Voldt charging cable site, I asked through a contact form listed somewhere. Shortly after, I received a quick response email with a link to a return form. This form could be completed but not submitted from several devices (laptop, tablet, smartphone) (constant error message: "Page content is no longer valid, reload form"). Upon inquiry via email, I then received a DHL return label as a PDF attachment without further comment. With this, I took the return package to DHL and handed it over.
When I hadn't heard anything from Voldt after a week, I asked again via email. Response (paraphrased): "All is well, invoice amount will be refunded". That also seems to have happened, as the invoice amount does not appear on the claims list with KLARNA (through which I paid).
Conclusion: little transparency, many emails, much time spent. I've seen this handled better elsewhere.
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Cross-market review
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Cross-market review
Five Well-Deserved Stars
Five well-deserved stars!
I purchased this charger online and was truly impressed. The build quality is exceptional, solid, and so well-finished that it rivals the most renowned and expensive brands on the market.
Additionally, I want to highlight a small detail that demonstrates extraordinary customer care: inside the package, I found a handwritten thank-you note. It was a really nice touch that I greatly appreciated and that makes a difference.😍😍
The only tiny downside was the delivery time, which was a bit longer than expected, but for such a great product and such attention, it is absolutely worth the wait. I highly recommend it!
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Cross-market review
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Cross-market review
Great product that does what it says. The finish is of high quality. I ordered a charger that works with a normal outlet. This works super well and is truly an alternative for people who drive little instead of a much more expensive charging station. The accompanying app also works well and allows for delayed charging. The only criticism is the app's user manual. It is quite brief. I only managed to connect the device to the app after I googled. This can be easily improved, I think. Otherwise, I am very satisfied!
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Cross-market review
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Cross-market review
Quick and efficient
Hello
Satisfied with your services. The only downside is that it isn't too easy to find how to return an item when you've made a mistake. But after a few laborious clicks on your site, I returned the product that wasn't suitable for me, my account was credited, and I placed a new order that was delivered to me in the shortest possible time.
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Cross-market review
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Cross-market review
The charging cable overall gives a high-quality impression and functions reliably. The processing, handling, and charging performance meet my expectations.
However, I have a suggestion for improvement: On the Type-1 side, there should be an option to add a small padlock or another locking mechanism. This way, the cable could be better secured against unauthorized removal during charging. Particularly at public charging points, this would be a practical and meaningful detail.
Despite this point of criticism, I am overall satisfied with the cable and can recommend it.
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Cross-market review
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Cross-market review
Good and quality product and good customer service
Voldt is clearly a company with an eye for detail, a good product, and good customer service. The charging cable was neatly packaged in a cardboard box with a logo. Attached was a lovely handwritten card to thank me for the trust. The carrying bag is handy and practical. The cable feels of good quality and looks just fine. The module with display is clear and tidy. Works as stated. Nice product!
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Cross-market review
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Cross-market review
Great service, quick feedback
I am very satisfied with the product and the service. I had already ordered my cable before my electric car had even arrived. I made the mistake of not being able to exactly check how long my cable needed to be to still charge the vehicle. Unfortunately, the ordered cable was 50 cm too short. I was able to return it without any problems, the return costs were covered by Voldt, and I then bought a new, longer cable. Only downside: The refund for the first purchased product unfortunately takes a little longer.
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Cross-market review
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Cross-market review
Length is right, charges quickly
Length is right, charges faster than my old one.
Unfortunately, the connection to the app doesn't work, neither via Bluetooth nor via Wi-Fi. I'm not clumsy with electronics. I've sent several emails, but it just doesn’t work! The app is downloaded, but as I said …. Maybe I got a cable without app connection, although it was explicitly ordered and paid with an app.
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Cross-market review
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Cross-market review
We are completely satisfied with this charging cable. It works perfectly with 11 kW charging power. With the app, you can see every charge exactly. We have the 15-meter cable because our parking spot is a bit away from the socket. Everything is super waterproof and very easy to pair with the app. Can recommend this mobile wallbox to everyone.
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4.66
Excellent430 total reviews in the United Kingdom97 reviews in the last 12 months
Contact
voldt.co.uk
- +31337200195
- voldt.co.uk
- info@voldt.com
- London, GBR
About
voldt.co.uk
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