Review summary
Many customers praise the delivery speed and punctuality, often noting prompt or early arrivals, as well as the flexibility of delivery options. Customer service is widely commended for its helpfulness, responsiveness, effective problem resolution, and friendly communication. The majority of customers are satisfied with the quality of the products received, describing them as good or matching the descriptions. The ordering process is generally considered easy, and the website is user-friendly. Additionally, competitive pricing and good value for money are frequently highlighted, and several customers appreciate the positive interactions with friendly and helpful delivery drivers. However, some customers report issues with delivery delays, split deliveries, or goods arriving damaged. A minority mention less satisfactory experiences with customer service. While some appreciate secure packaging, others criticize it for being inadequate and resulting in broken items. There are also occasional complaints about damaged or misleading products, and some customers feel the online options or website clarity could be improved. A few mention delivery drivers being less communicative or careless.
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How Trusted Shops prevents fake reviewsReviewsPaving Stones Direct UK Ltd
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Verified
Customer service was truly excellent - I asked to change my order after placing it and was quickly responded to and confirmed. I later followed up to clarify a point around delivery and again got a detailed response very quickly (and out of hours!). Great customer service and reliable company
Verified
Good service and product but be careful
Product was good quality but pictures and description on site was misleading meaning I had to buy additional stones and change design.
One stone arrived broken but getting a replacement was easy and it was sent out really quickly, excellent communication.
I would use this company again but would double check details before ordering next time
Verified
Very helpful team at Paving Stones Direct
The team at Paving Stones Direct were very helpful in arranging my delivery to a time and day that suited best and to arrange for a smaller vehicle to navigate through the small lanes into the village that I live in. Their prices are competitive and website easy to navigate.
Verified
Customer service is fantastic, great range in stock , the website helps my clients in choosing the right products.
Things you could do better is change the colour of the font on the background to make it easier for old eyes to read.
Verified
Have ordered 2 tubs of rompox grouting and I ran out. Rang customer services and they sorted me out a good deal for a further smaller tub of rompox .
The lady on the phone was very helpful and courteous. Think her name was Lillie?
Verified
Pleased with the quality and price of product.
Customer service is excellent. First contact was positive/easy. Second contact (had an issue when the product was delivered) was even better. Issue was sorted without fuss and missing bits delivered less than 24 hrs later.
This is gold standard service. Well done.
Verified
Competent DIYer.
Easy to order black limestone slabs, I order the 8m2 mixed pack. I had a choice of delivery dates and on the day I was given a two hour window delivery. Delivered on time and the delivery driver was great. The slabs were well packaged and we're grateful condition and quality. Would definitely recommend.
Verified
Product first class bought many times , but packaging is poor, both the delivery driver and I were surprised the pallet stayed intact, if you strap 20 slabs to a pallet the pallet has to be strong enough, it was old and rotten and coming apart due to the straps, very poor.
Verified
Only ordered a sample but great service. Came quickly and exactly as described and scheduled. Also came with a lovely high quality brochure to help me decide.
Verified
Requested samples for a forthcoming project.
Arrived very quickly, well packaged and with polite follow up call.
Unfortunately, the colours weren't suitable for this one, but wouldn't hesitate to buy from this company, based on their efficiency and pricing structure.
Verified
Damaged sample
All good except for one thing which was probably the courier - one of the three samples I requested (and paid for) was damaged. The packing looked OK but you have no control over how the courier treats your parcels. The samples were OK enough for us to make a decision on our patio paving though...
Verified
Very friendly and knowledgeable service. Great products. Delivery is fantastic and I have many happy clients after using paving stones direct as my supplier.
Verified
Very helpful on the phone with order and also delivery, our house access is single track lane and not curb side.
Delivery was great also and received goods in 2 days.
Verified
Really quick turn around on the order. Really helpful staff when asking about when out of stock items should be available.
Verified
Great products and The personal touch. Good advice, very helpful, excellent service and delivery driver went out of his way to help.
Verified
Order and delivery fine and good communication but I can't give you 5 stars till the slabs are laid and I can see the true colours as they look grey just now.
Verified
Great outdoor ‘showroom’
Had a couple of visits before ordering online with a delivery day of choice.
Delivery emails suggest pallet-truck delivery but came with HIAB so had to hand barrow the load off the front but not a problem
Reply from Paving Stones Direct UK Ltd
Thank you for the review. Feedback is very important to us so we really appreciate this. Kind Regards, The Paving Stones Direct team
Verified
Good price for the item that I ordered and fast delivery efficient company. Cheers
Verified
Great customer service
Thank you Paving Stones Direct for keeping me updated about my rescheduled delivery (courier issue, not PSD's!) Slabs turned up securely wrapped and in great condition. Highly recommend.
Verified
Slate cobb sets - excellent value
Straightforward transaction, prompt, fast delivery, well packaged products. Would use again, thank you!