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Review summary
Customers consistently praise the fast, timely, and reliable delivery of their orders. Many reviews mention satisfaction with the quality of the products, describing them as great, first-class, and as advertised. The ordering process is appreciated for being straightforward, easy, and efficient, with a user-friendly website. Customer service is frequently described as helpful, responsive, and willing to go the extra mile to resolve issues. Additionally, staff and delivery drivers are highlighted for their friendliness and politeness. Packaging is regularly noted as secure and effective. A few customers report occasional issues with breakages or poor pallet quality in packaging.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsPaving Stones Direct UK Ltd
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Verified
Really good slabs and timely delivery
After ordering from Wickes and having a vey disapointing experience, I found paving stones direct online. These are local to my area and reviews and delivery slots looked promising. They were able to deliver on the date I selected and (David I think) who delivered the slabs was really nice and was able to deliver onto our driveway via entry on a back road. As a young woman it feels good having a nice delivery driver who also phoned me regarding the delivery and drop off point. These slabs are great quality and an absolutely great price! I'll be using this company now for all my future slab needs!
Verified
purchase was easy and clear, products arrived on time with driver providing phone call on day of delivery, products are bang on quality, came well protected in suitable crate. That’s all you need. Damage of one tile only, which is fair practice. Extremely happy and would use the service again.
Verified
Great range of good quality products, and great service.
Called to reorder some paving slaps I previously ordered some 5-6 years ago. Spoke with Ash. He talked me through the meters needed and explained there may be a mismatch of colour due to the batching. He also gave me great advice with cleaning the current patio and this worked a treat! Thank you, Ash.
Verified
Thank you for an easy website to follow and quick delivery, was unsure if it would delivered on time and not damaged.
Well my thoughts were all answered, totally all ok and ready to use when I can use the rain or hosepipe to finish the job.
Verified
Great product- exactly what I needed. Excellent communications regarding order status and luckily very securely packaged - my video doorbell caught the delivery driver seriously manhandle the crate when offloading but fortunately no breakages. Will be ordering more with confidence now
Verified
Excellent service, exceeded my expectations as their customer care was exceptional. The only thing I didn't rate is the tubs of grout arriving on two pallets, which I now need to dispose of. The delivery driver wouldn't take them away. Cant vouch for the grout yet as I've not used it.
Verified
Really good and easy service, quick delivery with stones exactly as advertised and well packed to prevent damage. Communication with the delivery company to confirm the delivery arrangements was spot on and the drivers was excellent too.
Verified
Porcelain Slabs
Excellent. Easy website to order from with all the relevant info provided. A quick delivery and an excellent service from the delivery guy. On top of that the was the price. I saved £1,500 by ditching the original company and going with Paving Stone Direct. I’m still smiling now.
Verified
Great paving slabs and good service
Really like the paving- came more or less on time (held up by traffic - unavoidable), well packed and delivered where we needed them. Now have a great patio nearly done.
Verified
Customer service was truly excellent - I asked to change my order after placing it and was quickly responded to and confirmed. I later followed up to clarify a point around delivery and again got a detailed response very quickly (and out of hours!). Great customer service and reliable company
Verified
Good service and product but be careful
Product was good quality but pictures and description on site was misleading meaning I had to buy additional stones and change design.
One stone arrived broken but getting a replacement was easy and it was sent out really quickly, excellent communication.
I would use this company again but would double check details before ordering next time
Verified
Very helpful team at Paving Stones Direct
The team at Paving Stones Direct were very helpful in arranging my delivery to a time and day that suited best and to arrange for a smaller vehicle to navigate through the small lanes into the village that I live in. Their prices are competitive and website easy to navigate.
Verified
Great experience!
The whole experience of receiving a sample slab, placing the order, confirmation of the order and delivery, and the delivery itself was excellent!
I would certainly recommend Paving Stones Direct.
Verified
Customer service is fantastic, great range in stock , the website helps my clients in choosing the right products.
Things you could do better is change the colour of the font on the background to make it easier for old eyes to read.
Verified
Have ordered 2 tubs of rompox grouting and I ran out. Rang customer services and they sorted me out a good deal for a further smaller tub of rompox .
The lady on the phone was very helpful and courteous. Think her name was Lillie?
Verified
Choice of delivery day was good. Ordered Sunday and paving arrived Wednesday just as I needed it.
Verified
Pleased with the quality and price of product.
Customer service is excellent. First contact was positive/easy. Second contact (had an issue when the product was delivered) was even better. Issue was sorted without fuss and missing bits delivered less than 24 hrs later.
This is gold standard service. Well done.
Verified
Competent DIYer.
Easy to order black limestone slabs, I order the 8m2 mixed pack. I had a choice of delivery dates and on the day I was given a two hour window delivery. Delivered on time and the delivery driver was great. The slabs were well packaged and we're grateful condition and quality. Would definitely recommend.
Verified
Brazilian black slates for patio…
Ordered Brazilian black slates for patio. Arrived promptlly, great value. Would definitely recommend
Verified
Paving stones direct
Items as described and Ellie very helpful with an issue I had. All resolved and would definitely use them again.
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Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441909768760
- pavingstonesdirect.co.uk
- sales@pavingstones.co.uk
- Worksop, Nottinghamshire, GBR
About
Paving Stones Direct stands as one of the UK’s largest importers of an extensive range of high-quality materials, including natural stone, porcelain, composite options, and artificial grass products. ...