Review summary
Customers consistently highlight several positive aspects, including quick, punctual, and reliable delivery, a user-friendly website that makes ordering straightforward, and helpful, responsive, and efficient customer service that resolves issues with clear communication. Many are pleased with the high quality and accurate description of products, as well as the secure packaging. Additionally, pricing is often viewed as competitive and offering good value, with customers noting savings compared to other suppliers. Some areas for improvement include occasional delays or mishaps with delivery couriers, minor suggestions for online purchasing enhancements, and sporadic reports of products arriving damaged or with discrepancies. A few customers also express concerns about the quality of pallets or packaging and have experienced incorrect items, though these issues are typically resolved efficiently by the support team.
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How Trusted Shops prevents fake reviewsReviewsPaving Stones Direct UK Ltd
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Verified
purchase was easy and clear, products arrived on time with driver providing phone call on day of delivery, products are bang on quality, came well protected in suitable crate. That’s all you need. Damage of one tile only, which is fair practice. Extremely happy and would use the service again.
Verified
Great range of good quality products, and great service.
Called to reorder some paving slaps I previously ordered some 5-6 years ago. Spoke with Ash. He talked me through the meters needed and explained there may be a mismatch of colour due to the batching. He also gave me great advice with cleaning the current patio and this worked a treat! Thank you, Ash.
Verified
Great product- exactly what I needed. Excellent communications regarding order status and luckily very securely packaged - my video doorbell caught the delivery driver seriously manhandle the crate when offloading but fortunately no breakages. Will be ordering more with confidence now
Verified
Excellent service, exceeded my expectations as their customer care was exceptional. The only thing I didn't rate is the tubs of grout arriving on two pallets, which I now need to dispose of. The delivery driver wouldn't take them away. Cant vouch for the grout yet as I've not used it.
Verified
Really good and easy service, quick delivery with stones exactly as advertised and well packed to prevent damage. Communication with the delivery company to confirm the delivery arrangements was spot on and the drivers was excellent too.
Verified
Porcelain Slabs
Excellent. Easy website to order from with all the relevant info provided. A quick delivery and an excellent service from the delivery guy. On top of that the was the price. I saved £1,500 by ditching the original company and going with Paving Stone Direct. I’m still smiling now.
Verified
Customer service was truly excellent - I asked to change my order after placing it and was quickly responded to and confirmed. I later followed up to clarify a point around delivery and again got a detailed response very quickly (and out of hours!). Great customer service and reliable company
Verified
Good service and product but be careful
Product was good quality but pictures and description on site was misleading meaning I had to buy additional stones and change design.
One stone arrived broken but getting a replacement was easy and it was sent out really quickly, excellent communication.
I would use this company again but would double check details before ordering next time
Verified
Very helpful team at Paving Stones Direct
The team at Paving Stones Direct were very helpful in arranging my delivery to a time and day that suited best and to arrange for a smaller vehicle to navigate through the small lanes into the village that I live in. Their prices are competitive and website easy to navigate.
Verified
Great experience!
The whole experience of receiving a sample slab, placing the order, confirmation of the order and delivery, and the delivery itself was excellent!
I would certainly recommend Paving Stones Direct.
Verified
Customer service is fantastic, great range in stock , the website helps my clients in choosing the right products.
Things you could do better is change the colour of the font on the background to make it easier for old eyes to read.
Verified
Have ordered 2 tubs of rompox grouting and I ran out. Rang customer services and they sorted me out a good deal for a further smaller tub of rompox .
The lady on the phone was very helpful and courteous. Think her name was Lillie?
Verified
Pleased with the quality and price of product.
Customer service is excellent. First contact was positive/easy. Second contact (had an issue when the product was delivered) was even better. Issue was sorted without fuss and missing bits delivered less than 24 hrs later.
This is gold standard service. Well done.
Verified
Competent DIYer.
Easy to order black limestone slabs, I order the 8m2 mixed pack. I had a choice of delivery dates and on the day I was given a two hour window delivery. Delivered on time and the delivery driver was great. The slabs were well packaged and we're grateful condition and quality. Would definitely recommend.
Verified
Product first class bought many times , but packaging is poor, both the delivery driver and I were surprised the pallet stayed intact, if you strap 20 slabs to a pallet the pallet has to be strong enough, it was old and rotten and coming apart due to the straps, very poor.
Verified
Ordered online. Quick chat with Billy in the sales office to confirm all was ok. Delivery booked and turned up within the 2 hour window. Carefully packed and good quality.
Verified
A quick and easy delivery, along with an excellent webpage along with booklet making the process so much easier!
Verified
Placed 3 orders now with this company and the delivery service is always as expected with no delayes. Easy ordering process.
Verified
Great service and quick delivery
Excellent service and communication. We had eight pallets delivered within 36 hours of placing the order.
Verified
Only ordered a sample but great service. Came quickly and exactly as described and scheduled. Also came with a lovely high quality brochure to help me decide.
