Review summary
Customers appreciate the well-made, durable, and reliable tools and equipment, as well as the fast and reliable delivery service. The interchangeable batteries and good battery life are highly valued, and many find the equipment easy to handle and operate. The wide selection, compatibility across tool types, and innovative battery-sharing ecosystem also receive positive feedback. In addition, most customers feel the tools offer good value, especially compared to big brands or petrol models. Some customers note specific issues with certain models or components, as well as challenges with battery removal, lifespan, or charging. Assembly can be difficult for some users due to weight, unclear instructions, or parts not fitting easily. Delivery delays or confusion have been occasionally reported, and opinions on customer service are mixed, with several customers mentioning inflexible policies, slow responses, or lack of direct contact options. Frustration with discount policies or missed savings opportunities has also been expressed.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsgreenworkstools.co.uk
(31)
(4)
(22)
(27)
(119)
Verified
Ordering was easy I had no problem. However
The packaging could have been better the battery's charger & cables could have been packed
they were loose and rolling around in the box could have been damaged but luckily were OK.
The delivery was a day late the box had a hole in the side and with everything loose inside it hadn't been handled with care. Although everything seems to be working fine will know more when the mower has had a good workout
Verified
Speedy delivery and a great product
Speedy delivery with just 36 hours between ordering and arrival.
The mower itself beats my old petrol mower hands down. It is lighter and so much easier to move about and manoeuvre. It worked well in difficult conditions such uneven surfaces, and long wet grass. It is also easy to clean, particularly underneath, as it can be tipped or stood up with no worry of petrol spillages. Overall, extremely pleased with the purchase.
Verified
Not the best lol in the shed
Have just counted 16 Greenworks tools in my shed plus 6 batteries all 24V and all interchangeable. The mower, hedge cutter and heavy duty strimmer are really best in class , the battery hand pruner and blower/vacuum are the least attractive and have some significant shortcomings. Have purchased from the UK distributor, plus various eBay sites and now Greenworks direct . I am less confident with the service and after sales contact with Greenworks that when it was handles by the UK dsitributor (Handy) who really were excellent. Time will tell if they have made the right move
Verified
I've left feedback on another link for green works so will repeat what I said two days ago.
I took advantage of the 15% off voucher advertised on social media (Facebook) and ordered the garden trolley.
Two days after receiving the trolley the mailshot team in greenworks sent all subscribers a 20% discount code ....whilst still advertising the 15% off voucher on socials.
If I'd waited a few days I could have ordered the trolley with a greater discount if 20%.
What I didn't add to the previous feedback is that DPD delivered the box without using a trolley themselves and dropped the box (as it's very heavy) twice, busting one side of it open. Fortunately, the electric trolley seems undamaged and works well.
Verified
No complaints
Easy to use website, reasonable price especially with the extra free battery.
Delivery was within a couple of days, but the communication could of been a little better around the expected delivery date, I was a little in the dark after placing the order.
The mower I ordered does the job and seems to be a much better option than the noisy, heavy petrol mower I retired. Time will tell how long the batteries will hold out for.
Verified
Great products , I bought two lawnmowers, and a strimmer, an extra battery and blade.. They all work well ,and can't wait to try my new self propelled 48volt mower. I'm dissabled, and there ease of use is amazing.. Thank you
Verified
Tools great, Contact POOR
Their equipment is good, I have 4 different tools. However if anything goes wrong, for whatever reason you have to contact customer service it is soul destroying. You can't find a phone number or email that works. The only way for contact is to use their contact form. Even when they have replaced an item they don't seem to want it back!! I've been told on two occasions to dispose of the item within local area guidelines. Please Greenworks improve contact and returns 😡. Your tools work great 👍
Verified
Better instruction
I am a single older person who has never had to deal with this equipment before. Having
G said that I am fit and not unintelligent. I had to look online to find out how to charge the batteries. No written information is provided. I didn’t realise that they went in the charger upside down. I am finding putting the mower together rather challenging as I do not find the instructions easy to follow. For this reason I cannot comment on the efficacy of the mower.
Verified
Good cut with lawnmower when sort of assembled
Got a smaller lawnmower model and strimmer than the one I have for my allotment. Which I am really pleased with. However, my daughter and I struggled to put lawnmower handle together, even though theoretically it's very simple. And we never did get the bottom screws in to the main frame, as there was no way the holes were everywhere going to line up.
However, we've used it and it cuts well. We moved on to the strimmer. Again, so simple. But we simply could not get the handle screw to go as far as needed to be able to tighten with the wing nut. We ended up flinging it back in the box to get attempted another day.
Back to the mower. I bought this mower because I thought the handle would fold down for easy storage in the garden shed. But it doesn't. And after struggling for ages to get the nuts on, as they easily go out of alignment and hence damage the thread, they are never being touched again.
The whole assembly has been maddening. Should be so simple. And yet it isn't.
Verified
Excellent warranty support
Review: Greenworks recently replaced an item under warranty, and the process was handled very well. Their customer service was excellent, and I’m very pleased with how they resolved the issue.
Verified
New purchase for old
Purchased a lawn mower to replace old greenworks one. This was the same model which has been upgraded made sturder than the last conttols on the handle seem more stronger and reliable.
Verified
I have a number of Greenworks tools including a lawn mower, strimmer, leaf blower, hedge trimmer and now a chainsaw. All have been excellent and have replaced previous makes. They are well made, relatively light and all perform admirably. Having tools that accept the same batteries is a big advantage - I have two types which cover the range I have and always keep a number though the battery life is actually very good. Highly Recommended.
Verified
Sticking to one brand even though supply chain has changed significantly
As the work group organiser for a voluntary group ( Friends of Linear Park) , this is our tenth piece of Greenworks equipment ( leaf blower, light duty trimmer, heavy duty strimmer, hedge trimmer, long handled hedge trimmer, pole saw, chain saw, power drill, pressure washer, and now mower) All using the 24 volt batteries ( 2AH and 4AH - a total of 10 batteries) and all interchangeable. First piece purchased in 2017 and mower in last week or so. Each piece gets used at least once per week by different operators and one hedgecutter replaced under warranty, a polesaw replaced ( like for like) as totally worn out !!.
Verified
Petrol v 48v Cordless
I've contemplated for three years in changing my petrol mower to that of cordless.
I have viewed over 40 mowers on various sites, and the reviews that went with each mower.
I decided to go with the greenworks 48v option. And truly only need one word WOW. Simply outstanding performance. With the options on grass collection, or mulching.
I am that impressed with this make and model. I've now purchased the 2-1 scarifier/dethatcher. Of which I'm equally impressed.
I won't be going back to the petrol option any time soon
Verified
All the 40V garden tools have been great (Summers use so far) Lawnmower, hedge trimmer, strimmer......
The 24V workman tools ....2 drills, impact driver, multi tool, Large circular saw, one handed circular saw, Glue gun have not been used just tested and all seam fine. The 24v angle grinder works great
The 24V Jigsaw was terrible and had to be returned as it would not cut straight and I had to buy a DeWalt one instead
The four 40v and three 24V batteries so far have been fine ...charge and hold a charge....The 40v charger s quite but the double 24v is noisy (fans) but works fine
Reply from greenworkstools.co.uk
Thank you for your detailed feedback; we will share it with our teams.
Verified
My first experience of a battery mower
Seems good so far. Only thing is I find it hard to get the battery out of the strimmer! And the blade of the mower stuck when just a small amount of dry grass got tangled in there, but soon remedied. The battery ran out just before I finished the lawn but the grass was overgrown. First time the battery charged in 1.5h but the second charge took 2h. Overall I feel happy with II.
Verified
Two reasons for the three stars.
One, Greenworks socials promoted a 15% discount code which I used. Three days later the Greenworks subscription email provided a 20% discount code. If I'd waited a few more days I would have saved more money.
Secondly, DPD mishandled the delivery. The box was bursting open. Fortunately the garden trolley is undamaged and works (it's really really good with a few minor irritations).
Verified
Battery lasts well - I already had two and on…
Battery lasts well - I bought two and one charges while I use the other, if I'm doing a big job. Great to have same ecosystem across hedge trimmer and mower. It surprised me by how capable it is of cutting a 30mm stem.
Verified
I have only used the mower once so far. Very impressed with the quality of the cut and quietness (neighbour has a far far noisier mower unfortunately and inferior cut).
Very light so easy to manoeuvre. I find some plastic parts rather flimsy but reassure myself that a 3year warranty should help.
Verified
Whilst the batteries & charger I purchased are excellent the packaging was not. The charger box was burst and the box with the batteries was heavily taped with D.P.D. tape suggesting the package had burst open or been tampered with.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- greenworkstools.co.uk
- impressum@globetech.com
- Weiterstadt, DEU
About
Greenworks develops powerful, cordless garden and DIY tools that combine sustainability with modern technology. From lawn mowers and chainsaws to versatile tools for home improvement projects, our 24V...
This company has linked Trusted Shops profiles.