greenworkstools.co.uk
Reviews:

97 total reviews   97 reviews in the last 12 months

Review summary

Many customers are pleased with the fast and timely deliveries, frequently praising the overall quality and reliability of the products. The tools are often described as simple to operate, and battery life and interchangeability receive positive remarks. Additionally, customers commonly note that the products offer good value for money, with reasonable pricing compared to competitors. However, there are areas for improvement, as several customers express dissatisfaction with customer service, citing slow, unresponsive, or difficult-to-access support. Some report poor communication regarding order updates and support, leading to frustration. Delivery experiences are inconsistent, with a number of customers facing delays or courier issues. A minority of users encounter challenges with assembly, unclear instructions, and battery problems such as quick failure or difficulty with removal. There are also occasional reports of faulty or disappointing items.

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Reviewsgreenworkstools.co.uk

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Community member 
1 Reviews
 Verified

Better instruction

I am a single older person who has never had to deal with this equipment before. Having G said that I am fit and not unintelligent. I had to look online to find out how to charge the batteries. No written information is provided. I didn’t realise that they went in the charger upside down. I am finding putting the mower together rather challenging as I do not find the instructions easy to follow. For this reason I cannot comment on the efficacy of the mower.
Community member 
1 Reviews
 Verified

Good cut with lawnmower when sort of assembled

Got a smaller lawnmower model and strimmer than the one I have for my allotment. Which I am really pleased with. However, my daughter and I struggled to put lawnmower handle together, even though theoretically it's very simple. And we never did get the bottom screws in to the main frame, as there was no way the holes were everywhere going to line up. However, we've used it and it cuts well. We moved on to the strimmer. Again, so simple. But we simply could not get the handle screw to go as far as needed to be able to tighten with the wing nut. We ended up flinging it back in the box to get attempted another day. Back to the mower. I bought this mower because I thought the handle would fold down for easy storage in the garden shed. But it doesn't. And after struggling for ages to get the nuts on, as they easily go out of alignment and hence damage the thread, they are never being touched again. The whole assembly has been maddening. Should be so simple. And yet it isn't.
Community member 
1 Reviews
 Verified
I have a number of Greenworks tools including a lawn mower, strimmer, leaf blower, hedge trimmer and now a chainsaw. All have been excellent and have replaced previous makes. They are well made, relatively light and all perform admirably. Having tools that accept the same batteries is a big advantage - I have two types which cover the range I have and always keep a number though the battery life is actually very good. Highly Recommended.
Community member 
1 Reviews
 Verified

Sticking to one brand even though supply chain has changed significantly

As the work group organiser for a voluntary group ( Friends of Linear Park) , this is our tenth piece of Greenworks equipment ( leaf blower, light duty trimmer, heavy duty strimmer, hedge trimmer, long handled hedge trimmer, pole saw, chain saw, power drill, pressure washer, and now mower) All using the 24 volt batteries ( 2AH and 4AH - a total of 10 batteries) and all interchangeable. First piece purchased in 2017 and mower in last week or so. Each piece gets used at least once per week by different operators and one hedgecutter replaced under warranty, a polesaw replaced ( like for like) as totally worn out !!.
Community member 
1 Reviews
 Verified

Petrol v 48v Cordless

I've contemplated for three years in changing my petrol mower to that of cordless. I have viewed over 40 mowers on various sites, and the reviews that went with each mower. I decided to go with the greenworks 48v option. And truly only need one word WOW. Simply outstanding performance. With the options on grass collection, or mulching. I am that impressed with this make and model. I've now purchased the 2-1 scarifier/dethatcher. Of which I'm equally impressed. I won't be going back to the petrol option any time soon
Community member 
1 Reviews
 Verified
All the 40V garden tools have been great (Summers use so far) Lawnmower, hedge trimmer, strimmer...... The 24V workman tools ....2 drills, impact driver, multi tool, Large circular saw, one handed circular saw, Glue gun have not been used just tested and all seam fine. The 24v angle grinder works great The 24V Jigsaw was terrible and had to be returned as it would not cut straight and I had to buy a DeWalt one instead The four 40v and three 24V batteries so far have been fine ...charge and hold a charge....The 40v charger s quite but the double 24v is noisy (fans) but works fine

Reply from greenworkstools.co.uk

Thank you for your detailed feedback; we will share it with our teams.
Community member 
1 Reviews
 Verified

My first experience of a battery mower

Seems good so far. Only thing is I find it hard to get the battery out of the strimmer! And the blade of the mower stuck when just a small amount of dry grass got tangled in there, but soon remedied. The battery ran out just before I finished the lawn but the grass was overgrown. First time the battery charged in 1.5h but the second charge took 2h. Overall I feel happy with II.
Community member 
1 Reviews
 Verified

First I bought the mower...

First I bought the 48v mower knowing that I'd need a pole hedge trimmer. So the 24v hedge trimmer was bought to complete my current garden tool requirements. Really happy with both products that are well made. If I had one gripe it is that the hedge trimmer is a little on the heavy side, so the lady in the brochure must go to the gym.
Community member 
1 Reviews
 Verified
I would have liked to have known two parcels were being delivered. All correspondence suggested just one. So when Half was delivered, I naturally tried to complain. Half an hour later, the same delivery company, different driver, brought the rest of the order. Still only one delivery/ despatch note.
Community member 
1 Reviews
 Verified

Lawn mower, then more

I bought the lawn mower and find it excellent for my medium sized lawn. I have sine bought the strimmer, again very good and then the bundle of angle grinder, drill and wrench, excellent value and excellent tools. It is great to go battery, where the tools are as good as electric or petrol.
Community member 
1 Reviews
 Verified
I have tried to contact you but did not manage it. I got a replacement battery for my mower as I left the existing one in the rain. I thought it was kaput but it worked fine when it dried out. I have charged the new one but not used it. Can I return it?
Community member 
1 Reviews
 Verified

God job at a reasonable price

I have for the leaf blower/vac which came with x2 2amp batteries. The batteries did not last too long and I could not finish the job in one go. I guess it gave me time to have lunch whilst one battery was on charge. I invested in x2 5amp batteries and a dual charger and what a difference! The battery on a single charge, gets the whole job done and just in case, I have a baxkup whilst one battery is on charge. Price wise, much cheaper than the big brands. So a won win for me

Reply from greenworkstools.co.uk

We’re thrilled that you’re happy with our products and appreciate your support!
Community member 
1 Reviews
 Verified

Should really have got the 40v mower

In hindsight I should have got the 40V mower. Would have been more powerful. The 24v cuts well enough but really only suitable for v small lawns, collection bag is a bit small too. Not sure how long the mower will last, it's a bit flimsy.
Community member 
1 Reviews
 Verified

Leaf Blower and Vacuum

I was surprised how large it was as my previous one bought in Spain was a fair bit smaller. That said it works very well and I'm pleased to be able to use my lawn mower batteries to power it.
Community member 
1 Reviews
 Verified
Great product looks really well made. Good delivery experience. Went from a small Bosch mower to large Greenworks mower. Self driving worked well. Very impressed with mulch setting grass is cut up very small and not really visible
Community member 
1 Reviews
 Verified
It’s very awkward to remove the batteries from my 48volt self propelled lawnmower , you need to press in the catch and then try to pull the batteries out with nothing to really grip on to , I also struggle to remove the battery from the pole chain saw . and the car jack
Community member 
1 Reviews
 Verified
At the time of purchase, I was unaware that item had come in from abroad, although delivery was prompt, I had a slight problem and was unable to contact any body in this country by phone, only by your Web site, and as a seventy five year old I find it a pain, that said I'm vary pleased with the mower
Community member 
1 Reviews
 Verified
I bought a battery mower 12 months ago. I don't have a large lawn so was really happy with it. Unfortunately, one of the batteries wouldn't charge. I've already had to pay out to replace it. I did think they would last longer than a year. The mower is great when the batteries are working, just dissatisfied having to replace a battery so soon
Community member 
1 Reviews
 Verified

Excellent Quality

Very pleased with the service provided and the products that I purchased I have found them to be extremely good quality would certainly recommend to
Community member 
1 Reviews
 Verified

Good delivery poor communication

Good service as in the delivery was quick. Apart from that communication with greenworks has been poor. They have also sold me a lawn mower that has no available spare blades which seems odd.

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