Loriano UK LTD

Reviews:

Dear Manish, Thank you for sharing your experience. After reviewing your case at senior management level, we have decided to issue you a full refund of £392.08. You will be contacted directly within 1 business day with confirmation. We acknowledge that our handling of this matter fell short of the standard our customers deserve, and we are sorry for the frustration this has caused. We are also reviewing our packaging process to ensure this does not happen to future customers. Kind regards, Loriano UK

Hi Robert, We're sorry to hear that you were disappointed with your experience. We understand how frustrating it is to receive a sink rack that doesn't fit as expected. We checked your order and sent the exact model that was ordered. If the product is not suitable for your sink, we are happy to accept a return in line with our returns policy. Unfortunately, unless an item is incorrect or faulty, the return shipping costs are the customer's responsibility. We're also sorry that you found it difficult to reach our customer service team. That's not the experience we aim to provide, and we'll use your feedback to improve our response times and communication. If you'd still like help resolving this, please contact us with your sink model or dimensions. We'd be happy to help identify the correct size and assist you with the return process if needed. Kind regards, Customer Service Team

We're sorry to hear that you were disappointed with your experience. We understand that it is frustrating when a parcel is marked as delivered but cannot be found. In these situations, we ask customers to complete our **Lost Shipment** form. This is a required step that allows us to officially start an investigation with the carrier and work towards a suitable resolution. Unfortunately, we did not receive this form from you, which meant we were unable to initiate the investigation process. If you are still experiencing this issue, we encourage you to contact us again and submit the Lost Shipment form. As soon as we receive it, we will investigate the delivery with the carrier and do our best to resolve the matter as quickly as possible.

Dear Mr. Arianayagam, Thank you for your review. We would like to clarify that we are actively handling your service request and that it has been forwarded to the supplier for investigation and resolution. As communicated, we are currently awaiting their response regarding the issue and a suitable solution. Unfortunately, service cases like this cannot be resolved instantly. We understand that you would prefer an immediate solution; however, we depend on the supplier’s technical assessment and approval before we can proceed with a replacement or refund. Please be assured that your case is being taken seriously and is still in progress. We will update you as soon as we receive further information from the supplier. Thank you for your patience. Kind regards, Customer Service

Dear Vijay, We are sorry to hear that the sink arrived damaged. After receiving your report, we investigated the issue and processed a full refund of £392.08 on 3 June 2026. The refund has been completed and no payment remains outstanding. We therefore believe the statement that we refused to accept the damaged goods does not accurately reflect how this case was resolved. Although we regret that the product was damaged during transport, we handled the claim and ensured that you received a full reimbursement. We apologise for the inconvenience caused and appreciate your feedback. Kind regards, Loriano UK