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Review summary
Customers consistently highlight the fast and prompt delivery of orders, with many praising the excellent, efficient, and helpful customer service that is highly responsive to queries and issues. The high quality, reliability, and performance of the products, particularly the durability and effectiveness of the lighting solutions, are frequently commended. When problems arise, issues are addressed quickly and professionally, with efficient handling of replacements or refunds. Many customers also appreciate the knowledgeable advice and technical support provided both before and after purchase, noting helpful communication through various channels such as phone, WhatsApp, or email. Packaging is often described as secure and well-presented, ensuring items arrive undamaged. Prices are generally considered fair and reasonable given the product quality. Some customers have experienced issues with third-party couriers and rare cases of postal damage. Additionally, a few customers mention slightly higher costs for delivery or products when compared to alternative options.
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How Trusted Shops prevents fake reviewsReviewsatenlighting.co.uk
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(22)
(501)
Verified
Incredible service
I found the items I believed were suitable for my project and made an enquiry via WhatsApp.
One of the items wasn’t suitable and was recommended the product that was as well as confimation that all products would work with each other.
The delivery was fast and upon installation we needed some more advice, this was done via what’sapp on a Sat morning, not expecting a reply until Monday and we had an immediate reply and the necessary advice. Amazing service, highly recommended.
Verified
Great service and advice. One of the items they sent was the wrong one. But it was dealt with brilliantly. I messaged, they responded straight away offering to send another one out same day, but also gave instructions on how the one I had been sent could be used. They walked me through it as I have little experience. Amazing. I expect mistakes to happen occasionally, and when they are dealt with as professionally as this it really doesn't matter.
Verified
Upgrading Halogens to LEDS
I'm upgrading the old halogen light bulbs on my boat to new LEDs.
ATEN were recommended to me - and my engagement and buying experience was superb from start to finish.
They answered my query regarding the most suitable replacement bulbs - placing the order online was simple and my new bulbs arrived in no time. New LEDs come well packed so no breakages - and they all worked perfectly.
Really pleased with the outcome. Already placed a second order - and committed to using ATEN for all my lighting needs.
Verified
The real measure of a company is how they react when things go wrong. Aten Lighting was great. When my light strip stopped working they sent me a return label right away, promptly checked the returned item and issued a refund without any need for further action on my part. I have now ordered a replacement from them.
Verified
Great Service, Very Happy
Great first experience with ATEN Lighting. I called for some advice before ordering, and the team were extremely helpful and knowledgeable. Purchased some LED lights at a great price, the quality is excellent, and delivery was prompt. Very happy with the overall service and would happily recommend.
Verified
Wasn’t sure what to expect, I was looking for lighting for my new camper build and came across Aten, website was easy to navigate and the product range and prices was superb.
Fast delivery, very well packaged. Although not fitted yet the lights look superb. Highly recommended.
Verified
Good personal input and advice. Prompt despatch and delivery and good products. Six years ago I relamped our previous boat throughout with Aten LED lamps and was delighted with increased light and reduced consumption. Only one failed in 6 years so not bad. Am now upgrading our next boat with Aten lamps in 20 year old fitting.
Verified
Web site made it easy to place an order. Payment was also easy. Description of items was clear.
No excessive delivery cost.
Delivery was quick even though I live in a remote area.
Good product - I have already fitted the lights and I am well pleased with them.
Verified
Needed a new light 12v for my caravan. You had the exact model at a very good price. Fitted and using it, cannot tell that it any different from new. Thanks for quick delivery carefully packed and professional service.
Verified
Good again !
Well, I have used you now on a number of occasions. Every time I use you, your responses have been good and the equipment purchased has worked well. What more could I ask for ?
Verified
Slight glitch with order but was corrected quickly with missing item shipped next day. Great service. Have used ATEN and will continue to do so in the future.
Verified
Great Service
I needed a IP65 Led strip light for our corner fridge, and the product that Aten had on their website was perfect. Ordered on day one, and it was delivered the next day. Brilliant service.
Verified
Excellent service
I ordered several items and Aten Lighting paired them together for me and sent them very quickly. I haven’t installed the items yet, but I was very impressed with the service. Their communication using the WhatsApp chat was also very good.
Verified
Excellent service. Fast delivery time, great products, LED Lighting and Drivers are ideal for the Vathroom we designed, exactly as described.
Verified
Fantastic customer service
I made an order and one of the items was not working so I contacted the company explaining this and their responsiveness was amazing. They tested a new unit and sent it to me within 24 hours which allowed my electrician to proceed within a tight timeline.
Verified
Rapid and excellent service. Product was exactly what was required. Item fitted and working immediately. Many thanks and will use your company again.
Verified
Great company. Saul is exceptional when asking for small adaption as needed the led units flush so they drilled they the cable out of the side of the unit through the aluminum rather than the end.
Verified
Great customer service
I needed to make additional orders and they took the order over the phone to make sure I get the same product and the product arrived the next day Great service
Verified
Great service, originally had a fault on COB lights, company quickly responded and sent out a new one free of charge.
Very helpful and fast response 👍
Verified
Ordered the wrong controller 1st off, got it swapped no problem at all ! Very helpful and prompt, thanks
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They are not included in the overall rating. No verification measures have been taken.Contact
- +441664569457
- www.atenlighting.co.uk
- info@atenlighting.co.uk
- Melton Mowbray, Leicestershire, GBR
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