Certified since: Mar 15, 2019
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers frequently mention fast or timely delivery. Communication is generally praised as clear and helpful. Customers generally appreciate the fair or good prices. The overall service quality is frequently described as great, fantastic, or faultless. A few customers note delays or long waits with delivery. Some mention hidden or high costs. A few desire more contact options.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewseibabo.uk
(4)
(0)
(2)
(3)
(31)
Verified
Genuine parts at good prices.
Genuine manufacturer replacement filters at fair prices. Thanks for your service and I will definitely shop with you again.
Reply from eibabo.uk
Thank you very much for your review and positive feedback. We are delighted that you are completely satisfied with our service. We wish you all the best and look forward to your next order. Your eibabo team.
Verified
Great service fast delivery, unfortunate about the delivery cost but I guess it’s a long way, pity we left the eu, some decisions don’t make sense.
Thanks again
Reply from eibabo.uk
Thank you very much for your amazing 5‑star review and your kind words. We are delighted to hear that you are happy with our service and the fast delivery. The higher shipping costs due to the longer distance and the current circumstances are indeed unfortunate, so we truly appreciate your understanding. Thanks again for your trust. Your eibabo team
Verified
Great…THX
Great…THX!
Reply from eibabo.uk
Thank you very much for your great feedback! We are delighted that you are satisfied with your order and our service. We truly appreciate your trust and look forward to assisting you again with your next order. Your eibabo team
Verified
Reply from eibabo.uk
Thank you very much for your 5-star rating. We are delighted with your positive feedback and sincerely appreciate your trust. We look forward to reliably serving you again with your next order. Your eibabo Team
Verified
Reply from eibabo.uk
Thank you for the positive feedback; we would be delighted if, next time, you could let us know what you particularly enjoyed about shopping at eibabo. All the best and have a wonderful time. The eibabo team.
Verified
Reply from eibabo.uk
Thank you very much for your 5-star review! We’re delighted that you’re satisfied. Your trust means a great deal to us. We look forward to welcoming you back to eibabo in the future. The eibabo team
Verified
Import tax was not highlighted would have been cheaper buy from a uk distribution network
Reply from eibabo.uk
Thank you for the review. We are a German company that ships products worldwide and operates various country-specific online shops. Deliveries to non-EU regions are generally made on a DDU (Delivered Duty Unpaid) basis. Our shipping costs do not include customs duties or other import fees for EFTA states or third countries. This is clearly stated at all relevant points in our shop and on comparison portals. We kindly ask for your understanding. The eibabo Team.
Verified
I got a little bit worried when I ordered at the beginning of the year and did not hear for a couple of days.
But I think your service is excellent and everything arrived in great condition.
Reply from eibabo.uk
Great, thank you for your feedback! Once we receive your order, you will immediately receive a technical confirmation of receipt. This will be followed shortly afterwards by an order confirmation. Emails of this kind are often identified as spam and end up in your spam folder. We therefore recommend that you mark emails from our sender as trustworthy. Best regards, Your eibabo team.
Verified
Reply from eibabo.uk
Thank you very much for your 5-star review. We are delighted that you are satisfied with your order, even though you did not leave a comment. We appreciate your trust in our shop and look forward to continuing to provide you with reliable service in the future. Your eibabo team
Verified
Expedient delivery. Personal touch with follow up email from real person.
Reply from eibabo.uk
Thank you very much for your great top rating! We are delighted that the delivery reached you so quickly and that you appreciated the personal touch of our individual follow-up email. It's wonderful that our service left such a positive impression on you. We sincerely thank you for your trust and look forward to serving you again with your future orders. Your eibabo team
Verified
Great service. Prompt delivery, well packaged, good prices. Web site very clear on the goods and the fact you can sell to UK without VAT is great.
The only thing that is a shame - and stops me giving you 5 stars) is the minimum order value of €150. I would far rather you had a "small order surcharge" which would mean I would use the service a lot more than currently.
Reply from eibabo.uk
Thank you for your review. Our tip: Use our wishlist function, for example, in your customer account. This allows you to collect items and then order them together. Best regards and all the best to Woburn Sands. Your eibabo team.
Verified
Reply from eibabo.uk
Thank you for your feedback. We are sorry to see that you were not satisfied, especially as we have not received any details about a problem via email or through your customer account.
According to our records, your order was placed on 20 July 2026 at 12:08 and dispatched on 21 July 2026. The instantaneous water heater was delivered in the United Kingdom on 30 July 2026 at 10:11, within the delivery period stated in the order confirmation of up to five working days, Monday to Friday and excluding public holidays.
As we currently cannot identify any issue with the order or delivery, we would be grateful if you could contact our customer service with further details. We will be happy to review your case carefully and find a solution if anything has gone wrong.
Ihr eibabo Team
Verified
From order to delivery everything was smooth
Reply from eibabo.uk
Thank you very much for your great review. Thanks to our well-connected logistics network, we were able to deliver the ordered goods to you in a very short time. We look forward to your next visit to eibabo and wish you all the best until then. Your eibabo Team.
Verified
Delivery was quick. Easy to use website. And ligitimate items
Reply from eibabo.uk
Thank you for your positive feedback! We are delighted that you are satisfied with the fast delivery, the user-friendliness of our website, and the quality of our products. We appreciate your trust and look forward to welcoming you and your friends back again soon. Your eibabo Team.
Verified
Replace minimum order value with an alternative
Th only improvement - and I think it is much needed - would be to get rid of the €150 minimum order value. Why not replace it with a "small order surcharge" for orders less than €150. I would happily pay a reasonable sum if that enabled me to make smaller orders possible.
Reply from eibabo.uk
Thank you for taking the time to leave a review. Your feedback helps us to further optimize our shop and service. We will gladly pass it on to our support team. Your eibabo Team.
Verified
Reply from eibabo.uk
Thank you very much for your 3-star rating. We’re sorry to hear that your experience was only average. We’d love to understand what we can improve – if possible, please let us know briefly what you felt was missing or what you didn’t like. Your feedback helps us to improve our service and ensure you’re more satisfied next time. Your eibabo team
Verified
Staff were responsive and very flexible regarding changes of order.
Reply from eibabo.uk
Excellent. Thank you very much for your positive feedback. We are delighted that you are very satisfied with our service. We always strive to respond quickly and flexibly in order to offer our customers the best possible shopping experience. We look forward to welcoming you back to eibabo soon. Your eibabo team
Verified
Profesional.
Much appreciated.
Reply from eibabo.uk
Thank you very much for your great review. We are delighted that you find our service professional. Thank you for your trust – we look forward to supporting you again with your future orders. Your eibabo team
Verified
The Unit was shipped on 19th June 2026 to the UK and even after 17 days, until now it has not been delivered.
Reply from eibabo.uk
Your order was processed within 24 hours, including customs clearance (all export documents), and dispatched to you by us. According to the tracking information, the parcel currently has the following status:
"Tue, 30 June 2026, 09:51, United Kingdom: The shipment is undergoing customs clearance for import into the destination country/region. Please find further information"
Please check your inbox and email account to see if you have received any information from customs regarding import VAT and charges.
Unfortunately, we do not understand why you are criticising us so negatively, even though we processed and dispatched the order extremely quickly. If a delivery is extremely important to you, you should select DHL EXPRESS in future.
It would also be helpful if, in the event of any questions or problems, you would contact our support team first so that we can assist you, rather than immediately leaving negative reviews. We will contact DHL and request a review of the situation in the UK. Please therefore get in touch with your personal account manager via your customer account on eibabo, once you have logged in. An advisor is available to assist you there 24/7.
Verified
Reply from eibabo.uk
Thank you for the great review! We're so glad everything went well. Your eibabo team
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
eibabo.uk
- +493741148980
- www.eibabo.uk
- info@eibabo.com
- Plauen, DEU
About
eibabo.uk
eibabo® is a product of the latest generation of shop systems of the eibmarkt® group and a result of 20 years of mail-order experience. eibabo® allows you to place orders as a corporate or private cus...
This company has linked Trusted Shops profiles.

