Review summary
Customers frequently praise the high quality, durability, and effectiveness of products, as well as the wide product range offered by the shop. The website is often described as easy to use and intuitive, and most shoppers find prices competitive and fair. Many customers also highlight the friendliness and helpfulness of store and delivery staff, and report positive experiences with customer service responsiveness. However, there are recurring issues with delivery, including delays, unhelpful couriers, and high delivery charges, which some customers feel may deter them from making repeat purchases. Problems with stock availability, lack of notifications for out-of-stock items, and difficulties with checkout and address input on the website have also been reported. A few customers mention challenges in resolving issues due to limited communication from customer service.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmoleonline.com
(90)
(24)
(55)
(113)
(1189)
Verified
Easy to find the good on the website & at a good price, simple to order & arrived quickly, within 2or 3 days. My only complaint is with the delivery DHL driver who left a 15kgs bag of dog food halfway down the drive , which I had to retrieve, & then carry it the rest of the way, up the steps to the front door. This has never happened before with any deliveries & made life difficult.
Reply from moleonline.com
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. We do value our customers reviews and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Brilliant service
Ordering was very straightforward and easy. I ordered a pallet of haylage and it was delivered 3 day later the delivery driver my professional and friendly and helpful. It would be nice to have more notifications of how my order is doing as my account just says processing even weeks after delivery. Apart from that a brilliant service and will definitely be ordering again.
Reply from moleonline.com
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
Excellent service
I was looking for a protective tunnel to cover my peas from the birds. I looked at various sites, but as I wanted to get them covered as soon as possible, I chose Mole Valley Farmers for next. So easy to order online, I collected the next morning with no problems as my order number was sent by email for collection.
Our Staff at the local Liskeard Mole Valley store are always, polite, friendly & helpful & it’s a great place to get what you need.
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
This is the second time your delivery company has not knocked the door. They have just dumped the 25kg bag of peanursover the gate. If we had been out we wpuld not be able to open the gate. As we are oap's we wpould not been able to open the gate this is not accepable. I considering to go yo a new supplier.
I havr told the delivern agent. No reply yet
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Easy website to navigate and reasonably priced.Great choice. The only thing that is not too good is the delivery company. Scheduled for delivery on one day then emailed to say sorry will be delivered the next day which was a bit inconvenient, next day scheduled for delivery in a certain time frame but then delivered it at a different time! DHL . This has happened to me twice
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Great service as always from Mole Valley!
I’m really pleased with my latest order from Mole Valley Online. The packaging was absolutely splendid – everything was so well protected and carefully wrapped. As always, the service was excellent and I had no worries at all.
Everything arrived safely and in perfect condition. Great communication, fast delivery, and the usual high standard I’ve come to expect from Mole Valley. Highly recommend!
Reply from moleonline.com
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. We do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Good delivery
When the courier couldn't reach us, Mole Valley took the initiative and told them to leave the pallet in a safe place which the courier did. Nice to know that the courier snd Mole Vallet communicate. Delivery was within the specified time range.
An email saying the pallet was on its way would have been useful.
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your
Verified
Bird nuts
Good quality product . Site easy to use .
The only thing was the delivery which the courier dumped them next to the bin outside the gate on bin day fortunately they had been emptied.The gate was unlocked and we have a covered porch which was requested to leave in .
But that’s not mole company’s fault .
I have said this in the courier’s review
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Dogs love the food. We love them on it. They were raw fed, but that is impractical when travelling in the camper. It is a reasonable price. The only reason it's not 5 stars is the postage. Even though we are mainland UK, it's almost £25 when just down the road is £5. That difference is nearly the cost of a whole bag of food
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Online ordering good, collection dreadful
Simple to order online and clarity with order, but collecting from Newton Abbot store a dreadful experience. Till scanner not reading QR code and staff unable to cope. Had to argue with them to sort issue. When collecting items, apart from one small lady, rest of staff stood around and watched while we struggled with heavy items. Not a good experience.
Reply from moleonline.com
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
Only problem was BOT
My partner created the account on his smartphone. When I tried to log-in on my desktop, I was told I couldn't as I was a BOT and to contact customer services. It was 11pm, so I decided to use 'forgot password' and changed to to the same one. My desktop was then recognised and I could log-in okay.
Everything else fine.
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your
order again soon. Kind regards, The Mole Online Team
Verified
Country Grain
Always good service with Mole on line, easy website, lots of choice and the best dog food for my Greyhound.
He's been on Country Grain salmon and potato for over a year and it suits him so well, hes in great condition and no more allergies.
Reply from moleonline.com
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. We do value our customers reviews and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Convenient to order horse feed as not in stock at my local branch. However, it’s never in stock so I have to pay for delivery which is very expensive! Also when it was delivered it was dumped at my back door and one bag of the very expensive horse feed was split open plus it had already been taped up once! This is not good.
Reply from moleonline.com
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
I ordered the septic tank tablets..
You quickly sent them to me..
I received them and took them to my dad..
He fed them to his septic tank…
His septic tank is now happy again… phew
All good and took less than a week from start to finish..
Thanking you most kindly for your quick service and septic tank healing tablets
🤗🤗🤗🤗🤗🤗🤗
Reply from moleonline.com
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. We do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Arrived promptly, my order was altered though to something similar, but it wasn't really what I wanted and I would have preferred to have been asked if it was a suitable substitute or if it was worth waiting for the item to come back in stock. I haven't returned it as I can use it elsewhere at a later date.
Reply from moleonline.com
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. We do value our customers feedback and we look forward to taking your order again soon. If you wish to discuss your feedback further please email us at websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
Great electric fence posts and excellent price
Excellent customer service regarding delivery advice.
Very pleased with my electric fence posts.
One star missing because I ordered two Rockies salt licks and one arrived cracked/damaged. Looks to have been damaged in transit.
Will certainly order more electric fence equipment from Mole Valley.
Reply from moleonline.com
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
I’ve used this product before and it’s great for both pregnant and whelping bitches. More importantly, it’s an excellent additive for puppy meal and the pups thrive on it. The price of this product is very competitive, which is so important when dog breeding
Reply from moleonline.com
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. We do value our customers reviews and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Mostly, Excellent
Mostly, I find MVF an excellent shop for the products they have in stock, but I have had problems not being able to order or get a delivery for items shown in stock at other branches, also you can't order out-of-stock items and are told in-store that they are waiting for a delivery. In other words, they won't source a product for you that they advertise online; you just have to wait for it to become available at your local store, unless you want to travel hundreds of miles to another store.
Reply from moleonline.com
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. We do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Easy and straight forward online shopping. Delivery was sooner than I expected, which was great.
The delivery driver was polite and respectful.
Honestly my first time ordering could not of gone better. 🐕
Reply from moleonline.com
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
Quicker than normal
Ordered 1 day, delivered the next
Courier tried to ‘ dump and run’, put my goods by the garage, knocked, then left,however,I was right by the door,so he had to collect and deliver correctly — so, maybe look at a different courier !
Reply from moleonline.com
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
