moleonline.com

Reviews:

We have been using mole for a while now and at the start our dog who needs grain free etc the wet and dry food used to come really quickly but I would say in the last 6 months even though we order the food in plenty of time we can run out due to the time it takes to send out the food I would also recommend that if there is a delay in one of the products then it would be nice to contact the customer as one time it took nearly 3weeks to receive our order due to the dry food being out of stock but they really should have contacted us and sent out the wet instead but overall the staff are pleasant to deal with and helpful

The items I purchased were shown as in stock at time of ordering and the delivery information stated that delivery would be 3 - 5 working days. A week after placing the order, I had not received any dispatch confirmation so sent a query asking for an update. Within 24 hours I received an automated mail stating my order had been dispatched with a link to track it. The link didn’t work, so I sent another query asking for a new link. The next day I received a response to my initial query to inform me my order would be dispatched that day! The following day I received a response to my second query about the tracking link which included a tracking number. I then received my order later the same day. Overall, the experience was ok as I received my order and the product is good. However, the delivery and communication to customers isn’t so good. I’ve spoken to other people that have ordered from them online and they’ve stated that they have had similar experiences.