Mole Online

Reviews:

Really pleased with my purchase. I bought a couple of large dog beds for the back of my pickup. They were a great price, particularly as they were discounted, and the quality is excellent. Ordering online was straightforward and delivery was really quick, arriving within a couple of days. Couldn't ask for more – very happy customer!

I originally ordered x1 bag of acid buf. I finally located it at the DHL warehouse. The bag had broken during transit. I contacted mole valley and communicated with a lady called Karen who offered me a full refund or a new bag sent out. I requested a new back which was then delivered the following day.

The quality of the outer fabric and the filling are far superior to many similar beds. I'm not just saying this or guessing ..... I know for certain as already have 5 'donut' 'comfort' beds from various sources. I am so impressed with these that I have already ordered 4 more to replace the inferior ones.

Our chickens love the layer pellets & corn treats for a start. Aside - customer service was excellent when our delivery went to the wrong address. Karen responded quickly to my cry for help & the order was rerouted & delivered to us within a matter of hours! Much appreciated

All good. These guys stocked a specific part that I needed for one of my water systems. Found the part on their website, ordered in a few clicks and was given an expected delivery date. The part turned up as and when they told me. It is a like-for-like replacement and works beautifully. Very happy.

I ordered 4 bags of 'Magic Mulch' which arrived on time. The delivery man was very helpful and put the bags in the appropriate place. The mulch has since been put on the garden borders. I'm pleased with the consistency of the mulch.

Easy to select items - payment portal also nice and clear - all in all an easy experience! All backed up by the usual excellent staff at my local branch - nothing is too much trouble and there’s always someone to lend a helping hand with the heavy stuff!!!

This is easily the best kibble available! We’ve always fed our 5 year old Whippet on this, and have now our new puppy Whippet as well. We have tried other brands & none of them come close to this! Quick delivery & we’re glad to support a UK business!

Been visiting MVF for 30+ years. Initially on visits to my in-laws in Devon from our home in West Sussex. Experienced great value and service on those visits, which we would use to shop and stock up on many different items. When with takeovers and mergers the Country store opened at Billingshurst we visited a few times but it lacked the range and depth of the MVF Devon outlets. Having eventually retired and then the Allotment waiting list finally put my name on a plot; I decided to pay for the upgraded membership as I envisaged more frequent purchases and visits to Billingshurst. I planned to order online line to click and collect at the store; while there I could check out special offers and stock up on compost and wood chips. Sadly there is a flaw in the system! If the store you wish to collect from does not have the item in stock in the store, the system will not let you order it! Plan ‘B’; phone store with catalogue details and order and pay for the goods over the phone, obviously not as convenient but the staff have been very helpful. Problem with this option is the order does not show up on your account anywhere, resulting in having to keep phoning the store for updates on the order. Still awaiting the arrival in store of my order and my visit to collect and make any further purchases. Hopefully the online system will be updated and improved with time.

I have bought the Country Dog Premium for my puppy for the past year and I always have to get online as I don’t live near a branch. The online service is good and it always arrives well packaged but delivery time is shocking and there is no option for express delivery.

The goods arrived a day earlier than expected and were extremely well packaged. Took me ages to unwrap the chocolate oranges and so not surprisingly they were completely undamaged. No complaints whatsoever. Thanks.

Great service - speedy delivery and well packed goods. The breeder started our puppy on the food so I have continued. It seems to suit our puppy. I also ordered bird seed this time which seemed a good price.

The measure of the company is sometimes best evaluated to how they handle things when stuff goes wrong. When the delivery company failed to deliver both packages Mike galley were easy to reach, responded promptly, kept me updated and resolved quickly. I wish everyone I dealt with had such high standards!

Easy to find the good on the website & at a good price, simple to order & arrived quickly, within 2or 3 days. My only complaint is with the delivery DHL driver who left a 15kgs bag of dog food halfway down the drive , which I had to retrieve, & then carry it the rest of the way, up the steps to the front door. This has never happened before with any deliveries & made life difficult.

Amazing puppy food and awesome service, thank you. Never used Country Dog Premium Puppy dog food before, highly recommend. Perfect size pieces and must be tasty because always enjoyed.

Great technical knowledge and service of staff. Very good website easy to use. excellent delivery time All in all great experience and I have posted the website to my "Favourites " folder Thank you very much.

Required Vitalin dog food. 1st messaged them to check they had it on stock. Had a prompt reply. Ordered on line on Friday and delivered on Tuesday. Excellent service. Was kept informed throughout the purchase.

Ordering was very straightforward and easy. I ordered a pallet of haylage and it was delivered 3 day later the delivery driver my professional and friendly and helpful. It would be nice to have more notifications of how my order is doing as my account just says processing even weeks after delivery. Apart from that a brilliant service and will definitely be ordering again.

Internet service fast, returns easy. Only criticism is knowing what measurement was what in the detail for item on the website which lead to the need to return items.

I placed two orders on different days which were both despatched promptly. The electric fence was mainly MVF own branded products . It works well as I can confirm by an accidental touching of the charged wire.