Mole Online

Reviews:

Been visiting MVF for 30+ years. Initially on visits to my in-laws in Devon from our home in West Sussex. Experienced great value and service on those visits, which we would use to shop and stock up on many different items. When with takeovers and mergers the Country store opened at Billingshurst we visited a few times but it lacked the range and depth of the MVF Devon outlets. Having eventually retired and then the Allotment waiting list finally put my name on a plot; I decided to pay for the upgraded membership as I envisaged more frequent purchases and visits to Billingshurst. I planned to order online line to click and collect at the store; while there I could check out special offers and stock up on compost and wood chips. Sadly there is a flaw in the system! If the store you wish to collect from does not have the item in stock in the store, the system will not let you order it! Plan ‘B’; phone store with catalogue details and order and pay for the goods over the phone, obviously not as convenient but the staff have been very helpful. Problem with this option is the order does not show up on your account anywhere, resulting in having to keep phoning the store for updates on the order. Still awaiting the arrival in store of my order and my visit to collect and make any further purchases. Hopefully the online system will be updated and improved with time.

Easy to find the good on the website & at a good price, simple to order & arrived quickly, within 2or 3 days. My only complaint is with the delivery DHL driver who left a 15kgs bag of dog food halfway down the drive , which I had to retrieve, & then carry it the rest of the way, up the steps to the front door. This has never happened before with any deliveries & made life difficult.

Ordering was very straightforward and easy. I ordered a pallet of haylage and it was delivered 3 day later the delivery driver my professional and friendly and helpful. It would be nice to have more notifications of how my order is doing as my account just says processing even weeks after delivery. Apart from that a brilliant service and will definitely be ordering again.

I was looking for a protective tunnel to cover my peas from the birds. I looked at various sites, but as I wanted to get them covered as soon as possible, I chose Mole Valley Farmers for next. So easy to order online, I collected the next morning with no problems as my order number was sent by email for collection. Our Staff at the local Liskeard Mole Valley store are always, polite, friendly & helpful & it’s a great place to get what you need.

This is the second time your delivery company has not knocked the door. They have just dumped the 25kg bag of peanursover the gate. If we had been out we wpuld not be able to open the gate. As we are oap's we wpould not been able to open the gate this is not accepable. I considering to go yo a new supplier. I havr told the delivern agent. No reply yet

Easy website to navigate and reasonably priced.Great choice. The only thing that is not too good is the delivery company. Scheduled for delivery on one day then emailed to say sorry will be delivered the next day which was a bit inconvenient, next day scheduled for delivery in a certain time frame but then delivered it at a different time! DHL . This has happened to me twice

I’m really pleased with my latest order from Mole Valley Online. The packaging was absolutely splendid – everything was so well protected and carefully wrapped. As always, the service was excellent and I had no worries at all. Everything arrived safely and in perfect condition. Great communication, fast delivery, and the usual high standard I’ve come to expect from Mole Valley. Highly recommend!

Excellent premium dog food at a great price. My dogs love it and are in excellent condition. Ordering is fast and easy. Click and collect is great. Store staff are always welcoming and always load the bags in the boot for me. Just excellent all round

When the courier couldn't reach us, Mole Valley took the initiative and told them to leave the pallet in a safe place which the courier did. Nice to know that the courier snd Mole Vallet communicate. Delivery was within the specified time range. An email saying the pallet was on its way would have been useful.

I highly recommend Moles they have a wide variety of products . All fresh and top quality. The website is easy to use . All items arrived wrapped in bubble wrap and were packaged with care. Delivery was super fast too .

Good quality product . Site easy to use . The only thing was the delivery which the courier dumped them next to the bin outside the gate on bin day fortunately they had been emptied.The gate was unlocked and we have a covered porch which was requested to leave in . But that’s not mole company’s fault . I have said this in the courier’s review

Delivery was free but I wanted a box of fat balls as well.As soon as I added fat balls to the order I was going to be charged over £30 + for delivery. I was forced to buy a box of fat balls elsewhere.You have a strange policy for delivering ?.

How easy it was to order, the quality of the products considering how much cheaper everything is and how quick the items were delivered. The quick response from the admin staff when I had a question

Dogs love the food. We love them on it. They were raw fed, but that is impractical when travelling in the camper. It is a reasonable price. The only reason it's not 5 stars is the postage. Even though we are mainland UK, it's almost £25 when just down the road is £5. That difference is nearly the cost of a whole bag of food

Simple to order online and clarity with order, but collecting from Newton Abbot store a dreadful experience. Till scanner not reading QR code and staff unable to cope. Had to argue with them to sort issue. When collecting items, apart from one small lady, rest of staff stood around and watched while we struggled with heavy items. Not a good experience.

My partner created the account on his smartphone. When I tried to log-in on my desktop, I was told I couldn't as I was a BOT and to contact customer services. It was 11pm, so I decided to use 'forgot password' and changed to to the same one. My desktop was then recognised and I could log-in okay. Everything else fine.

The front desk was welcoming and helped with my order, computer system was slow but not an issue to me. The staff around the back of the warehouse were helpful and quick with my order.

Excellent delivery and hens love the product has a higher protein content than most, but only 1 month before BBE date this time on mole valley organic layers pellets a bit short for my situation. I usually email to ask for a long BBE date but didn’t this time and only got 1month☹️

Always good service with Mole on line, easy website, lots of choice and the best dog food for my Greyhound. He's been on Country Grain salmon and potato for over a year and it suits him so well, hes in great condition and no more allergies.

I look at products one day, did some research, so looked at the same item on website a few times over a couple days and made order another day to when first looked and noticed the price was hiked up between those visits on all items I was interested in. I screenshotted items the first day so knew 100% the price between visits. Didn’t order all I wanted because of this.