moleonline.com

Reviews:

These peanuts are always of a good quality and the shipping is always very quick. Mole Valley are a very reliable provider and offer excellent value for money. Thank you for your great service again!

I really like Mole Valley. The people there are great and helpful but the webpage needs improvement. 1) I've had the website tell me items at my local store are not in stock, but when I went to the store (right after being on the website), the items were in stock. 2) The Click and Collect does not let you purchase items that are not currently in your local store. Typically Click and Collect will let you still purchase the item, then when the stock gets to the store, they hold it for you and notify you its ready for pick up. So it seems the click and collect is not working correctly yet. 3) Staff does not know when new stock will come in, so it seems your stocking system is a black box (unknown) to staff and the click and collect system. Summary - really need to get click and collect system working properly.

Your service is excellent, usually quick delivery, but as the delivery person (i didn't have time to get to the door) merely standing 12 feet away as i heard the thump of something heavey landing on my porch. No doorbell rung, and van gone byvthe time i was greeted yet again by a split bag with nuts bag hanging out . They stated it had been accepted by me, but i never got to see them. That aside,the birds are going bonkers, eating at l3ast 2 litres of nuts each day especially since we all had that first dollop of the white stuff. However ours wasn't snow, it was ice and i have worked in those conditions on the railway enough times. But your service i would happily recommend.

Quality selection of products, reasonable delivery charges with fast guaranteed dispatch. Products arrive quickly and well packaged. To top it all prices are some of the best online. Will continue to use.

I always order my Country Dog Food from here. Selection, ordering ,and payment is easy. Subsequent delivery is always prompt. Thankyou. No complaints at all. A price reduction in the cost of the food would be nice!🙂🧡🐾🐾

Mole Valley are very good but unfortunately use DHL, who are not! DHL misplaced my order never to be found, Mole Valley replaced the order but the whole process took from 22/05 to 05/06, with me having to contact both parties several times, not what I needed.

The ordering process was simple enough but was a bit confusing when we came to pay as had ticked pick up but was giving us postage details. We got there in the end and the rest of the process went smoothly.

Our gardener had recommended Mole Valley Farmers, as it would allow us to purchase from a local organisation and from people themselves involved in farming, rather than buying from a large and anonymous company. However, once we had placed our order it took over seven attempts for it to reach checkout, and this was done across multiple computers, browsers, and even two different addresses. With one option to pay we were repeatedly sent back and informed that our cart had changed since attempting payment, which it had not, while with another the screen from the bank asking for confirmation of payment via the app disappeared twice, taking us back to the initial page. Only on the third attempt was the confirmation page stable and I was then able to pay for the order. We received an email on the morning of 30th March informing us that our delivery had been dispatched, but the tracking link gave no information at all, so we were unable to find any indication about when the order might arrive. That remained the case until approximately 10 o'clock on 1st April when a delivery driver arrived unannounced with the mulch, which he then said that he could not bring onto our drive because it was covered with gravel. He also told us that the delivery conditions specified kerbside delivery only, but this was not mentioned in our confirmation email, nor was it noted at any point in the ordering process. The driver was, in my opinion, not helpful at all, telling me repeatedly that his day was "time sensitive" and that he needed to drop off other orders. Eventually I persuaded him to wait while I shovelled enough gravel out of the way for him to leave the pallet just inside my gate rather than on the kerb outside where it would have blocked access for my neighbours, and I then moved the bags myself individually to where I had originally wanted them to be placed. I checked the tracking link again after the driver had left - there had still been no update and no warning that the delivery was arriving. I should mention that shipping and handling fees made up £55 of our £160 order. It was fortunate that I was in, for two reasons. Firstly, had we been out presumably the driver would either have been unable to secure a signature for delivery or would simply have left the pallet in the road and gone on to his other orders. Secondly, my partner is physically disabled, so had I not been at home then they would have found it completely impossible to have dealt with this situation, which would have involved the sudden arrival of a large delivery together with a driver doing their very least to help while repeatedly mentioning that they were on a time limit. I emailed Mole Valley Farmers immediately, outlining all of the information above and my dissatisfaction with the entire experience, and the only communication that has come my way was a request for a review, so here it is. I still await any direct contact from them about my order. In all, despite our intention to help a local business, I will not be buying from Mole Valley Farmers again, as this whole experience, from the initial attempts to purchase to the non-existent tracking to the unexpected and problematic delivery to the lack of response to my complaint has been well below any acceptable standard.

Good quality Haylage delivered on time only downsides smaller bags than I usually have and one bag had been punctured, the driver said " probably done at the depot " .Fortunately it had not affected the product which I used straight away .

I have always purchased country store primium dog biscuits.Having moved house,was worried I could not find an alternative.Then I found out,I could offer online and have them delivered.Which I did!Excellent service.

Online click and collect order: website really easy to use and order was ready for collection very quickly. Staff really helpful when went collect, offering to help load heavy items. Will definitely be ordering again. Thank you!

Amazing experience... as always! Third time buying from Mole Valley and I definitely wasn't disappointed. Everything was really well packed (with care)... great quality/value overall.

The purchase process was straightforward, I received notification and reminders that the item was ready for collection, and when I went to the Frome store the item was with me in a couple of minutes.

Super customer care. The grit & delivery was inexpensive & better than I could purchase locally The delivery was 2.days earlier than the ETA & the DHL e Commerce delivery man Stuart was excellent. A great purchase.

We received a pamphlet in the post and we are very glad we did, as we had not heard of this company. We signed up and were then entitled to members prices, we also got a discount voucher and purchased a beautiful check mattress dog bed. Delivery was really speedy, it was packaged very well, and the bed itself is amazing quality - our family members have also purchased the same product as a result. Thank you! Looking forward to visiting your store.

After our favoured dog food for our giant breed was discontinued, I discovered a similar blend of ingredients in a brand sold by Mole Valley. This was over a year ago and eve been using Mole online ever since! The food is excellent quality, it's competitively priced and delivery is always really fast! On one occasion we travelled to our local Mole Valley store to purchase the food as, unusually, it wasn't in stock on line. However, this was also a simple process, easy to get to and park and the service was fantastic. Unless Mole Valley stops selling the brand of food we like for our dog, we don't see any reason to shop elsewhere.

Slight confusion with the courier tracking. Spoke with Gary who done exactly what he said he would do and called me back with a resolution and my order was delivered the next day.

Order sent swiftly. Arrived packed in waterproof wrapping which was great as the delivery company sadly left it outside the gate in the pouring rain.

Very helpful they sorted my order and loaded the trolly up for me ...very friendly was a great experience for my 1st time ..I'll be going back regular thankyou

I have four rescue dogs each with different requirements. Country Dog food covers what my girls need, good quality at a reasonable price