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Review summary
Customers consistently praise the fast and reliable delivery, as well as the ease of ordering online or via Click & Collect. Customer service is generally described as helpful and responsive, and store staff are frequently noted for their politeness and willingness to assist. Products are often viewed as high quality and well-packaged, and many customers appreciate the competitive prices and special offers. Additionally, customers value being kept informed about order and delivery status. Some areas for improvement include occasional issues with couriers leaving items in inconvenient locations or failing to notify customers upon delivery. A number of customers report website glitches, confusing checkout processes, and inaccurate stock information, which can lead to frustration, especially when items are out of stock. There have also been instances of slow responses or poor communication from customer service, damaged items or short expiry dates on products, high delivery charges, unexpected price changes, and a desire for more proactive order notifications.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsMole Online
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(1175)
Verified
Love your biscuits. Bought some on holiday at Cheddar Gorge, loved them so much ordered them direct from you. Super quick delivery and well packaged. Will be buying more in the very near future
Reply from Mole Online
Thank you for your lovely 5-star review. We’re delighted to hear you had a positive experience shopping with us and appreciate you taking the time to share your feedback. Kind regards, The Mole Online Team
Verified
Simple shopping
Very easy and quick to order online. The staff were very helpful when picking up said order. The product I bought (Westland manure was very competitively priced.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Good choice of product
Good choice of energisers so we bought just what we wanted. I cannot give 5 stars as the website would not accept my log in details ( despite a safari saved password) although I have been a shareholder for years. Disappointing as I did not get.my 3% discount.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
rat poison 25
n this rat poison 25 was used 3 times in a largish barn infestation all 3 packets went completely oever night 4 days ago and I haven't seen a single rat dropping since
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
Bird nuts
Good quality product . Site easy to use .
The only thing was the delivery which the courier dumped them next to the bin outside the gate on bin day fortunately they had been emptied.The gate was unlocked and we have a covered porch which was requested to leave in .
But that’s not mole company’s fault .
I have said this in the courier’s review
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Delivery was free but I wanted a box of fat balls as well.As soon as I added fat balls to the order I was going to be charged over £30 + for delivery. I was forced to buy a box of fat balls elsewhere.You have a strange policy for delivering ?.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Ordered 6 mats on Click and Collect. (40 in stock) On collection at Billingshurst, told only 5 in stock. Young man not very helpful, told us we’d have to sort out about the missing one ourselves, couldn’t refund etc etc.
I later called store - whilst apologetic, couldn’t really help. Said I had to call the click &collect number - which was not recognised. I then called MV customer services who were the only ones who actually were very helpful and sorted immediate refund for missing mat. However, I’m now faced with having to make another journey in a suitable vehicle to get a 6th mat from elsewhere so I can finish the stable and won’t now have a matching set.
Reply from Mole Online
Thank you for taking the time to leave us a review. We’re sorry to hear that your experience did not meet expectations, and we appreciate you bringing this to our attention. If you would like to discuss this further, our Customer Service team can be contacted by emailing websales@molevalleyfarmers.com. Kind regards, The Mole Online Team
Verified
Order
How easy it was to order, the quality of the products considering how much cheaper everything is and how quick the items were delivered. The quick response from the admin staff when I had a question
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
Love my 🐕
Easy to order, prompt delivery. My dog loves Country Dog Food such that I have recommended it and yourselves to another labrador site. Thank you😀🐾🐾
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Dogs love the food. We love them on it. They were raw fed, but that is impractical when travelling in the camper. It is a reasonable price. The only reason it's not 5 stars is the postage. Even though we are mainland UK, it's almost £25 when just down the road is £5. That difference is nearly the cost of a whole bag of food
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
I appreciated that they phoned to let me know that it wasn't possible to get my click and collect order that day as the fork lift driver had gone home. But also disappointed that this happened!
Reply from Mole Online
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
Verified
Online ordering good, collection dreadful
Simple to order online and clarity with order, but collecting from Newton Abbot store a dreadful experience. Till scanner not reading QR code and staff unable to cope. Had to argue with them to sort issue. When collecting items, apart from one small lady, rest of staff stood around and watched while we struggled with heavy items. Not a good experience.
Reply from Mole Online
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
I mistakenly queried the contents of my delivery and the customer service agent was quick to investigate and call me back.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Only problem was BOT
My partner created the account on his smartphone. When I tried to log-in on my desktop, I was told I couldn't as I was a BOT and to contact customer services. It was 11pm, so I decided to use 'forgot password' and changed to to the same one. My desktop was then recognised and I could log-in okay.
Everything else fine.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your
order again soon. Kind regards, The Mole Online Team
Verified
The front desk was welcoming and helped with my order, computer system was slow but not an issue to me. The staff around the back of the warehouse were helpful and quick with my order.
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
You had what I wanted, you sent it quickly and, having dealt with you before [retail, not online] I will do so again when/if appropriate.
Reply from Mole Online
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
Verified
Excellent delivery and hens love the product has a higher protein content than most, but only 1 month before BBE date this time on mole valley organic layers pellets a bit short for my situation.
I usually email to ask for a long BBE date but didn’t this time and only got 1month☹️
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
Easy to find what I was looking for online, no one else has it, contact was good, and it arrived in good time, I would highly recommend.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Excellent service
Easy to use webdsite made ordering a bed for the dog easy. Helpfull staff and quick delivery means Berty is now enjoying his new comfy bed and his lay ins!
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
lantra rodent management
having paid for the course I heard nothing for a week, then I rang the number only to be told, yes I was on the list, had the info gone to spam? Fortunately kind lady sorted it out and sent me the appropriate info, and so I could proceed, but was less than impressed that I had to do the contacting for an online course!
Reply from Mole Online
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen, and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441769576419
- www.moleonline.com
- customer.services@molevalleyfarmers.com
- South Molton, Devon, GBR
About
We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grow...