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Review summary
Customers frequently highlight the fast and reliable delivery, straightforward and user-friendly online ordering process, and competitive prices. The staff is generally praised for being helpful, polite, and knowledgeable, while communication is often clear and prompt. Most customers are satisfied with the product quality, noting that items meet or exceed expectations. Many also appreciate the ease of use of the website. Some customers experience occasional delivery delays or issues with couriers. There are frustrations with sudden price hikes and high delivery charges. A significant number of users report website navigation problems, search difficulties, and technical glitches. Additionally, some customers encounter insufficient communication updates and stock issues, with items being unavailable or online inventory not matching actual stock, leading to inconvenience. A few negative experiences with staff have also been mentioned.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsMole Online
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Verified
Not sure the online coNeed better information.urses you do leave…
Not sure the online courses you do leave the user confident that they have the delivery information. I have passed my Pest control via Lantra but I've not been informed when I will receive my licence so I haven't gone into the store to purchase any products yet, I've been waiting for 9 days now. Also a lot of your prices especially for timber says call for price so what's the point of going online.
Reply from Mole Online
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen, and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
Communication from the team was absolutely excellent when the delivery company failed to deliver my item. They kept me updated daily and sent a replacement item. First class communication - thank you. Will definitely use this company again.
Reply from Mole Online
Thank you for your lovely 5-star review. We’re delighted to hear you had a positive experience shopping with us and appreciate you taking the time to share your feedback. Kind regards, The Mole Online Team
Verified
Excellent service
I was looking for a protective tunnel to cover my peas from the birds. I looked at various sites, but as I wanted to get them covered as soon as possible, I chose Mole Valley Farmers for next. So easy to order online, I collected the next morning with no problems as my order number was sent by email for collection.
Our Staff at the local Liskeard Mole Valley store are always, polite, friendly & helpful & it’s a great place to get what you need.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
This is the second time your delivery company has not knocked the door. They have just dumped the 25kg bag of peanursover the gate. If we had been out we wpuld not be able to open the gate. As we are oap's we wpould not been able to open the gate this is not accepable. I considering to go yo a new supplier.
I havr told the delivern agent. No reply yet
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Easy website to navigate and reasonably priced.Great choice. The only thing that is not too good is the delivery company. Scheduled for delivery on one day then emailed to say sorry will be delivered the next day which was a bit inconvenient, next day scheduled for delivery in a certain time frame but then delivered it at a different time! DHL . This has happened to me twice
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Good.
Ordered for first time . Came no problem. The one problem was i wanted some salt licks for sheep. They were on the website to order but when i got to checkout i couldnt have them delivered, my only option was to collect but the nearest shop is miles away so i couldnt buy them.
Reply from Mole Online
Thank you for taking the time to leave us a review. We really value our customers feedback and please rest assured your comments will be taken onboard. Should you have any further feedback, our Customer Service team are on hand to listen, and they can be contacted by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
Prompt delivery, in a sealed bag. This was a rush order for ‘lamblac’ and hoped we would be finished with this but no such joy. Ordered and whilst the delivery said 5/7 days, it was here within 3 days.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Great service, good quality and value.
Great service and I was delighted with the quality and value of of the products purchased. Fantastic for us having this store locally in Heathfield.
Verified
Product availability and delivery
Availability of Saracen level grow summer cubes for my 3rd mare. Price and delivery charge was really good. Delivery was stated and delivered on time. Food bag was secured by heavy duty clear bag, no damage to either.
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
I Had to chase this order as it was late delivery. When contacted head office they then kept me informed about delivery. Supplier issue, however I would not have known without my own investigation.
Also frequent issues with online ordering? Sometimes when ordering more than one item the delivery charge added is £4999.99! Obviously an error, but it means I only order one item at a time!
Reply from Mole Online
Thanks for leaving us a review. If there’s anything we can do to improve your shopping experience, please let us know by contacting our Customer Service team on by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
Great service as always from Mole Valley!
I’m really pleased with my latest order from Mole Valley Online. The packaging was absolutely splendid – everything was so well protected and carefully wrapped. As always, the service was excellent and I had no worries at all.
Everything arrived safely and in perfect condition. Great communication, fast delivery, and the usual high standard I’ve come to expect from Mole Valley. Highly recommend!
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. We do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Excellent premium dog food at a great price. My dogs love it and are in excellent condition. Ordering is fast and easy. Click and collect is great. Store staff are always welcoming and always load the bags in the boot for me. Just excellent all round
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
I ordered 18in(2)and 1 24in , the order came on Wednesday, but just 18in I contacted mole valley and was told they had not got then in warehouse, why could that not have been shown when I ordering. But Yeovil had the 24in in stock.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Verified
Fingerless gloves
It was 1st class service all the way...Loved tge website, ordering was an easy process and delivery of my purchase was within a few days.
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
Stefan at Yeovil branch was extremely knowledgeable and helpful . Everyone at Yeovil on the phone or in the store were very polite friendly and helpful
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
Verified
AS USUAL A SATISFIED CUSTOMER.
AS USUAL EASY TO ORDER & CAME WITHIN A FEW DAYS, MAYBE NOT QUITE AS QUICKLY AS SOMETIMES BUT NO PROBLEMS & GOOD QUALITY BIRD NUTS.A SATISFIED CUSTOMER.
Reply from Mole Online
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
Verified
Brilliant service, wellington boots arrived within 48 hours - so pleased, extremely comfortable argyle parcours - the best I’ve ever worn - thankyou
Reply from Mole Online
hank you for taking the time to leave us such a positive review. It’s great to know you were pleased with your ordering experience, and we look forward to welcoming you back again soon. Kind regards, The Mole Online Team
Verified
Good delivery
When the courier couldn't reach us, Mole Valley took the initiative and told them to leave the pallet in a safe place which the courier did. Nice to know that the courier snd Mole Vallet communicate. Delivery was within the specified time range.
An email saying the pallet was on its way would have been useful.
Reply from Mole Online
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your
Verified
Website search function is not very good at all so finding products isn't very good and I'd say it's unacceptable. Also it's woefully slow and out of date, clearly you're not using a server system that deals with medium to high loads of traffic at all, I have very fast WiFi broadband yet on a Sunday it took3 mins to load pages
Reply from Mole Online
Thanks for leaving us a review. If there’s anything we can do to improve your shopping experience, please let us know by contacting our Customer Service team on by emailing websales@molevalleyfarmers.com Kind regards, The Mole Online Team
Verified
Good service
They had a trough at a reasonable price and was easy to order on line.
Friendly staff when I came to pick it up.
Reply from Mole Online
Thank you for leaving us a 5-star review, it’s pleasing to hear that you were satisfied with the service you received. Kind regards, The Mole Online Team
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441769576419
- www.moleonline.com
- customer.services@molevalleyfarmers.com
- South Molton, Devon, GBR
About
We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grow...