tameson.co.uk reviews | Read 285 tameson.co.uk reviews

Reviews for tameson.co.uk

4.52/5.00

Excellent

How is the rating calculated?

75 reviews in the last 12 months

5 stars

79 %

4 stars

8 %

3 stars

7 %

2 stars

1 %

1 star

5 %

285 total reviews

the most relevant positive review

3 months ago

Chris D. from Norwich

Item in stock and easy to find on the website. It was dispatched quickly and arrived sooner than expected what with Brexit etc. A quality product and equally quality service that will see me returning for more in the future. Thank you Tameson! Finally a company that does what it promises!

the most relevant critical review

5 months ago

Tony H. from Sleaford

BEWARE HIDDEN CHARGEI was charged over £50 on an order of £182. This was instigated by UPS import charges who held the items for an added 5 days pending delivery until these import charges were paid. There was no mention of these charges being applied when I placed the order and I still do not know why I was charged this amount. The break down was £39 goverment charges and £11 ups admin charges.

Answer by tameson.co.uk

5 months ago

Unfortunately due to Brexit problems UKcustomsseem to be inconsistent in imposing import duties or VAT. I see that VAT is also charged on your shipment. This is unfortunate as this is not needed. Fortunately, it is possible to reclaim VAT afterwards. Please contact us to receive instructions on how to resolvethis.

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Positive

Critical

3 months ago

Chris D. from Norwich

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5 months ago

Tony H. from Sleaford

Answer by tameson.co.uk

5 months ago

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What other customers say about their experience with tameson.co.uk

1 month ago

Good communication but chat bit person could not answer my query re stock levels for a part. Had to email instead. If stock levels were shown on website would be an improvement. Other wise very good service and delivery time.

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24 days ago

Right advertised item the only sat back is your delivery charge its not even justified consider weight when charging postage

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4 days ago

no problems, delivered on time , excellent service.

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10 days ago

Minimum spend on order not appreciated when postage is dear enough

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Answer by tameson.co.uk

8 days ago

Thank you for your review. The minimum order amount (GBP 14 excl VAT) is set so that we are able to maintain our service level. We hope for your understanding!

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1 month ago

Chris D. from Norwich

Ordered items that clearly showed as 'in stock'. Waited for delivery... didn't come. Checked the progress of the order only to find it was marked 'on back order'. Questioned this with Tameson support and was told I would receive my goods on 13th October. They didn't arrive. Finally arrived 2 weeks after expected delivery date. The goods are excellent but the service was poor..

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Answer by tameson.co.uk

1 month ago

We at Tameson always try to make the customer journey as smooth as possible. However, sometimes this fails and after some investigation, it appears that this happened to you due to a delayed back order from a supplier. We learn from our mistakes and improve our processes with the lessons learned from your case. Our sincere apologies for the delay in your order.

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1 month ago

David M. from Manchester

Very good service, the Item arrived within the estimated time scale and was very good quality. Only one complaint and that is the cost of delivery apart from that very happy.

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2 months ago

Steve L. from Burton-upon-Trent

A very professional level of customer service throughout the whole process. much Appreciated!

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1 month ago

Shorter delivery time would be useful

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2 months ago

Xcellent, arrived quickly via ups

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1 month ago

Recommended

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3 months ago

Chris D. from Norwich

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3 months ago

ALAN S. from CARDIFF

Delivery was fast the goods were well packed customer service outstanding

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3 months ago

Mark Y. from Tadley

Great prices and really quick delivery, can't ask for anything better.

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3 months ago

ALAN S. from CARDIFF

Awesome service and a very satisfied customer

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3 months ago

no problems, would use again

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4 months ago

Tameson side of things was could not be better. Product not yet tested. UPS Delivery service, not very flexible. I was going out for part of the delivery day and UPS website would not let me change the delivery day until a failed delivery had been made. I the end, I was back in time for the delivery.

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4 months ago

UPS messed-up the delivery. Goods arrived very late. Other delivery companies can deliver better and will charge less.

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Answer by tameson.co.uk

4 months ago

Thanks for letting us know. Unfortunately, we do not have complete control until the moment of delivery. However, we will take your point into our suggestions for improvement!

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4 months ago

Luke H. from Hertfordshire

Very good service will definitely use again. Thanks

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4 months ago

Stephen D. from Tamworth

Prompt delivery. Just as orderd.

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4 months ago

Terry B. from Wendover

A seamless order and delivery.

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tameson.co.ukReviews

: 285Excellent

Reviews for tameson.co.uk

75 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with tameson.co.uk

Reviews for tameson.co.uk

75 reviews in the last 12 months

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