tameson.co.uk reviews | Read 312 tameson.co.uk reviews

Reviews for tameson.co.uk

4.25/5.00

Good

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64 verified reviews in the last 12 months

5 stars

69 %

4 stars

8 %

3 stars

11 %

2 stars

6 %

1 star

6 %

312 total reviews

This is how we ensure that reviews come from real consumers.

the most relevant positive review

8 months ago

Chris D. from Norwich

Item in stock and easy to find on the website. It was dispatched quickly and arrived sooner than expected what with Brexit etc. A quality product and equally quality service that will see me returning for more in the future. Thank you Tameson! Finally a company that does what it promises!

the most relevant critical review

11 months ago

Tony H. from Sleaford

BEWARE HIDDEN CHARGEI was charged over £50 on an order of £182. This was instigated by UPS import charges who held the items for an added 5 days pending delivery until these import charges were paid. There was no mention of these charges being applied when I placed the order and I still do not know why I was charged this amount. The break down was £39 goverment charges and £11 ups admin charges.

Answer by tameson.co.uk

11 months ago

Unfortunately due to Brexit problems UKcustomsseem to be inconsistent in imposing import duties or VAT. I see that VAT is also charged on your shipment. This is unfortunate as this is not needed. Fortunately, it is possible to reclaim VAT afterwards. Please contact us to receive instructions on how to resolvethis.

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8 months ago

Chris D. from Norwich

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11 months ago

Tony H. from Sleaford

Answer by tameson.co.uk

11 months ago

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What other customers say about their experience with tameson.co.uk

21 days ago

It took over a week to receive an item which said on the website 2 - 3 working days, I wouldn’t of minded but we were quite desperate for the item and it ended up costing the company money

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14 days ago

Buying experience on-line was straight forward and goods were as described. Supply appeared protracted. A more efficient carrier should be used. UPS is far too slow by modern standards.

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9 days ago

Very happy with the service provided i.e. updates on the despatch of the parts and the delivery was prompt and on time and the updates from the courier service were also very good.

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16 days ago

website very easy to navigate through, and a large choice of fittings that are all in stock.

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9 days ago

Item came on time, in good condition, couldn't ask for anymore, thank you

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22 days ago

Customer Service, product quality and price all brilliant from Tameson.

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21 days ago

Order delivered timly and corectly

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17 days ago

Still waiting for my parts that should have arrived a week ago. Apparently FedEx have flown them across the Atlantic because of a backlog when I am in UK What an irresponsible waste. Why are you using this service?

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Answer by tameson.co.uk

16 days ago

Sorry to hear that you have not yet received your package. Indeed we see in the FedEx data that the package is not quite on its way as expected. Our apologies for this. Please contact our customer service so we can quickly find a solution.

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20 days ago

Still not received the item. Communication is terrible. I’ve heard d nothing as to when to expect delivery or even if it will ever come.

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Verified review|

Answer by tameson.co.uk

18 days ago

Sorry to hear that you have not yet received the package. As discussed, we are in contact with FedEx to make sure the package comes your way as soon as possible. Again, we apologize for the delay at FedEx.

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20 days ago

The shipping address used didn’t match the order confirmation (which was correct)

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Verified review|

Answer by tameson.co.uk

18 days ago

Sorry to hear that your FedEx shipment has been delayed. There seems to be something incomplete in your delivery address. Can you please contact us so we can make this right? Thank you in advance!

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1 month ago

Price and availability was good, unfortunately delivery was 2 days later than expected.

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2 months ago

I had to ask for the tracking information. The item never arrived, and now I dont know how to get the parts which I have paid for.

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Answer by tameson.co.uk

25 days ago

Sorry to hear you’ve had trouble receiving the order. I’m pleased to see the order was delivered since then. If we can do anything for you please let us know!

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3 months ago

Easy to otder online. Arrived within 48 hours. Fitted valves to my home brewing equipment, but have not had a chance to use them & calibrate them

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3 months ago

Easy site to use, stock levels readily available

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3 months ago

Quick delivery and good quality ‘O rings’.

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3 months ago

great service and a comprehensive range

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3 months ago

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3 months ago

Very difficult to deal with for returns. After receiving an item that wasn't working sorting out the refund/return has required lots of conversations and chasing. Still haven't got my refund yet after almost a month.

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Answer by tameson.co.uk

2 months ago

Thank you for sharing your experience. We try to process returns as quickly as possible. The power supply you returned defective required an in depth performance testing process. Unfortunately this was not possible within the timeframe you requested. Our apologies for this.

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4 months ago

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7 months ago

Chris D. from Norwich

Ordered items that clearly showed as 'in stock'. Waited for delivery... didn't come. Checked the progress of the order only to find it was marked 'on back order'. Questioned this with Tameson support and was told I would receive my goods on 13th October. They didn't arrive. Finally arrived 2 weeks after expected delivery date. The goods are excellent but the service was poor..

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Verified review|

Answer by tameson.co.uk

7 months ago

We at Tameson always try to make the customer journey as smooth as possible. However, sometimes this fails and after some investigation, it appears that this happened to you due to a delayed back order from a supplier. We learn from our mistakes and improve our processes with the lessons learned from your case. Our sincere apologies for the delay in your order.

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tameson.co.ukReviews

: 312Good

Reviews for tameson.co.uk

64 verified reviews in the last 12 months

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What other customers say about their experience with tameson.co.uk

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Reviews for tameson.co.uk

64 verified reviews in the last 12 months

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