Review summary
Customers consistently praise the delivery speed and reliability, with numerous positive experiences regarding on-time arrivals. Many reviewers highlight the helpfulness and responsiveness of customer service. Products are frequently described as robust, accurate, and offering good value. The ordering process is generally smooth and user-friendly, and replacement or return processes are often reported as straightforward. Additionally, several customers commend the ease of setting up and operating the products, and some appreciate clear communication about order and delivery status. However, there are notable areas for improvement. Some customers experience significant delivery delays and missed notifications, often related to courier issues. Frustration is reported with inconsistent communication, lack of follow-up, or inadequate support when resolving problems. A minority of customers mention receiving defective items or being disappointed by certain product features. Challenges with product setup—particularly related to software or connectivity—are also highlighted. While returns and replacements are usually smooth, some users are dissatisfied with associated costs or delays. Additionally, there are occasional complaints about website difficulties, payment issues, and stock management.
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How Trusted Shops prevents fake reviewsReviewsBresser UK
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Verified
I will award 5-stars for great communication and an offer l haven't took up (VMC260L). I own both current high range giant binoculars, BT-100 + BT-120. So finally got around to ordering the 'adapter hybrid & hybrid finder scope base' in two pairs. They sit upon each other but bizarrely the screw to attach one another is wrong size. So required using a tapping set to open thread wider. Quality control needs checking bresseruk! =GunZenBomZ=
Verified
Great piece of kit, simply installation, and set up ....
The synching of the external unit to the base station was straight forward, and installation kit for external unit perfect. Mostly up and running 20 mins from out of the box. One issue that took ages in fact nearly tow days was getting the base station linked to one of the preferred weather web sources. I selected Weathercloud, and followed he instruction carefully, but creating an account and adding the home base unit did take an age. But got there in the end.
I added the pool thermometer option, which was relatively easy to synch to the indoor base unit; the waterproof seal was a bit of a fiddle though.
Verified
The first item was faulty - the replacement item works.
The initial item was faulty. I contacted Bresser about it. You offered a refund or a new item.
I took the new item and it arrived fairly quickly - and it works properly.
I returned the faulty item.
Verified
Good hardware
I bought a 7003210 weather station, and the hardware itself was great. However, there were limitations. The software platforms that it would connect to, would only use a default "weather day" of midnight-midnight, whereas in the UK, I need 09.00-09.00. No software that would provide a 09.00-09.00 day supported Bresser :-( so unfortunately, I had to return it. Having done so though, Bresser UK were fine, and the refund was in place very quickly.
Verified
Good customer service. Unfortunately the temperature/humidity sensor would not connect to my base station but, there was no problem in returning although had to pay the return postage.
Verified
Disappointed. Could be so much better.
+ve's quick delivery, great packing and it works most of the time. not so +ve 1. LCD screen is very difficult to read see photo. 2. Why sell a weather station which uses the European DCF signal in the UK and not the UK one. This information is buried half way down the description 3. Forecasting symbols are limited to 5. nothing for drizzle, light rain, heavy rain, thunder and lighting etc. 4 Barometer is set automatically - it can't be adjusted for altitude or relative or absolute. 5. I have 2 sensors on rotation but can't stop the display showing a 3rd which doesn't exist and reads as dash's on the main station, see photo. 6. Sensor distance advertised is up to 80m. Mine is 30m with clear line of sight. I've had to reconnect them several times in 3 weeks. 6. There is no sunrise or sunset information.
Verified
Was able to get the replacement part I required.
Postage cost was way to much for an item sent second class small parcel with Royal Mail
Verified
I've had the more expensive weather stations in the past but part of it died on me so I was after a good and more affordable option being the bresser & so far have not been disappointed. everything works well. The only real issue was setting up the wifi connection, it took me ages until I found what I had not done and that was read ins. thoroughly as it's easy to miss that you need to bind it with WSlink app. may help if this was more highlighted, but. All in all, love the colours and very clear images. Also purchased the lightning device. everything pairs so easily with little effort. Lightning image a bit tiny so could be bigger & i've yet to find out if if a sound would or could be set for close strikes. Love it so far though. as with all things, time will tell
Verified
The first notification I received that the goods were being delivered was on the actual day of delivery. Thankfully I was able to rearrange my day to be in to take delivery. I received a confirmation email of the order which stated that a further notification would be send when the order was despatched. Clearly this failed as no such notification was received.
With the requirement for the customer to be available to take delivery of the order, you need to improve the information given to the customer about delivery, so that they have at least 24 hours notice that the order will be delivered, even if the actual time during that day cannot be given. The customer would then be aware that the order was on it's way.
Verified
Quick delivery of Star Diagonal and Solarix solar filter material
Quick delivery of Star Diagonal to replace damaged old one. Monthly free info on what to see in the night sky with my old Bresser refractor is very thorough. Solarix material supplied to make an efficient and reliable solar filter to fit on Objective end of the telescope.
Verified
Replacement for previous unit, so easy to install and link up, however ...... sadly it will not connectmto the previous main unit as well, which the non functioning unit would do (this is the 3rd unit I have purchased). Having a second display was really useful!
Verified
Better experience than when I ordered a microscope. I got notification of shipment of the order in advance of day of delivery. However there was a problem with the dhl delivery. The driver was seriously delayed by more than 2 hours after the delivery window. It would have been useful for the courier company to inform us of the delay.
Verified
Replacement grey wind vane
I contacted Bresser UK in November to order a replacement grey wind vane. I was told they were waiting for stock. I have finally received the replacement which was easy to fit.
I was a bit disappointed with cost of shipping @ £6.90 for something that is small in size and could have been sent 1st class for a couple of pounds.
Verified
My 5 in 1 Weather Station
Since receiving and fitting my 5 in 1 Weather station I have found it very good.
I did not realise when purchasing the unit that I could NOT share my data with internet weather websites. This was disappointing but I should have read the description closer.
Verified
Quailty, Design, Delivery
Verified
The advice and help offered very good. I will follow up on advice at a later date.
Verified
Great information and support.
Verified
Always a great service from Bresser, just keep doing what you're doing.
Verified
I have been in communication with your Staff who have been very polite & helpful.
I was extremely disappointed when I was told, although my Bresser 7 in 1 weather station is well within the warranty period the Company do not cover the wind vane which broke in two in normal useage.
The wind vane didn’t cost a lot to purchase but I thought it was bad practice and penny pinching to say that the warranty didn’t cover it as it was a moving part
Verified