Review summary
Customers consistently praise the fast delivery, efficient handling of damaged or incomplete orders, and responsive customer service. Many highlight the straightforward ordering process and easy website navigation. Product quality is frequently described as good or excellent, and the value for money is often noted as a positive aspect. Packaging is generally regarded as good or careful. A few customers express concerns about the durability of materials used in some products. There are also occasional reports of damage during transit and suggestions for packaging improvements. Some customers report dissatisfaction with the GLS shipping provider, citing delays and unreliability, despite the seller's prompt dispatch.
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How Trusted Shops prevents fake reviewsReviewsbmsc24.co.uk
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Cross-market review
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Cross-market review
Nice product, just doesn't fit all roofs
Very sturdy and solid step. Unfortunately, the profile doesn't match my tiles. The length of the profile is too short for my long tiles. If I were to lay it over the lath, it would lift up already at about 2/3 of my tile for the step. The rubber foot also doesn't fit the groove, would tear that way. I'm going to grind off the hook, glue and screw a board to the roof, and screw it directly there instead of over the lath. The warranty will void then, but at least I'll have a step. Treat sharpened metal with zinc. Dip the bottom in liquid rubber. Let's see how far we get...
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Cross-market review
Comprehensive installation kit, easy to install.
The kit is well composed and comprehensive. The individual components are of good quality, even excellent for the price. The only criticism is that the installation guide is based on another version of the gutter bracket, but it is otherwise well and understandably illustrated. Definitely recommendable. Price/performance = excellent.
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Cross-market review
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Cross-market review
Order went well. Seller contact was excellent.
I had ordered leaf protection grids for gutters. The delivery was fast and well packaged. Unfortunately, the leaf protection grids were not usable for my purpose.
The request for a return was processed immediately. The return was free and the money for the leaf protection grids was refunded.
I am satisfied with the handling.
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Cross-market review
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Cross-market review
Products fine and quickly shipped. Delivery (GLS) could have been better: the package was supposed to be delivered at a certain time and at that time it suddenly went back to the depot. So it was a day later even though I stayed home for it. But BMSC can't do anything about that.
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Cross-market review
Fast Shipping & Top Service Team
Fast shipping & great availability of the service team! Here you actually get a person on the phone quickly, not an answering machine or any pre-sorting AI.
I would order again and again. The only reason I give 4 instead of 5 stars: Shipping is done with GLS, one of the worst parcel services (Punctual pickup, but then left standing, poor status updates - although the driver was very nice again)...
As a customer, I would like to have a choice. Standard shipping with GLS, Premium with DHL for an extra euro or so, and if it's really urgent - like in my case - then also Express Shipping. That would have been ideal for me.
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Cross-market review
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Cross-market review
Satisfaction with the service and products.
There was an item missing in the delivery of our order.
After contacting customer service, we received a response and the missing part of the order very quickly.
We appreciated the reliability of your company.
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Cross-market review
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Cross-market review
damaged box
After a damaged box arrived with two rolls of lead substitute that were damaged, BMSC24 took immediate action. 2 new rolls were delivered.
Kudos to you, it's a pleasure doing business with BMSC24.
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Roof Step Review
Positive: super fast delivery
Improvement potential: screws for attachment to roof beams not included or possibly not in the package. Recommended to include these screws in future deliveries.
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Cross-market review
Good price, fast delivery
The old ridge roll was made of thick and sturdy bitumen, but after 25 years it needed to be replaced. The ridge roll from BMSC24 is much thinner and the fabric is fragile compared to the old and heavy bitumen layer. But it was easy to process, and the aluminum side waves nicely with the roof tiles. I also wanted a ventilated insert and BMSC24 was the only website that provided it. I didn't want to spend hours on Google either, so perhaps there were other sites. In any case, very satisfied with this DIY project. A quote from a professional company was already EUR 2k (!!!). Now ready with some new GAMMA screws for EUR 50 :-)
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Cross-market review
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Cross-market review
Everything was good during the ordering process. Unfortunately, the packaging of the roof shingles needs better consideration. Due to the frequent handling during transport, some were partially torn, and the gritting naturally comes off too. Well packed is something else!
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Cross-market review
Delivery although via shipping very fast, the material is stainless steel and the quality is very good. It processes wonderfully.
Always gladly again
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Cross-market review
Top Product, good quality, precise and easy to process and fast delivery, despite an issue with GLS.
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Cross-market review
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Cross-market review
Product matches the description and expectations. Feedback on inquiry was prompt.
Only criticism: DHL delivery status link unusable from the point of physical delivery (DHL “mess” or poor transition communication by DHL)
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Cross-market review
Very good dealer with good prices and excellent flexibility, fast delivery and quick resolution of problems. Can only be recommended.
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Cross-market review
Everything's fine, only unfortunately no tracking or coordination with the carrier, as the goods were sent directly from the manufacturer.
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Everything went wonderfully, as promised the delivery arrived. For us, the best rating!
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Cross-market review
Excellent Responsiveness
Excellent responsiveness. Carefully sent. I am evaluating the site and not the product ... Please contact me again in 5 years to evaluate the product.
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Cross-market review
Super fast shipping, goods as described, can only recommend BMSC24 and will buy there again. Also, the prices are really great.
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Cross-market review
Everything works as it should
It would be nice if the product description were expanded, for example, in the tile profiles. Also, lengths of 2 m in each profile would be great to save on shipping.
The accessibility and returns management are good.
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Cross-market review
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Cross-market review
Connecting element
Product, shipping and contact are exemplary. Thank you for that !!! 👍👍👍
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