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Review summary
Customers consistently praise the very fast delivery, with the majority expressing satisfaction with product quality, highlighting durability and accurate descriptions. Customer service is frequently described as responsive, helpful, and solution-oriented, quickly resolving issues when they arise. Many customers appreciate the ease of installation and assembly, making the products accessible for DIY projects. Good communication is also highlighted, with fast responses to inquiries and clear information. Some customers mention occasional delays or issues with assigned carriers, especially GLS and DHL, citing poor tracking, delivery mishaps, or slow shipping. While these issues are often distinguished from the seller’s responsibility, a few customers also wish for improved order tracking and have raised concerns about specific product items.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsbmsc24.co.uk
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Cross-market review
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The sealing strip matches the specifications on the website and is thus satisfactory.
I am absolutely dissatisfied with the delivery service. The first delivery date was not met. The date indicated for the following day, from-to, was postponed several times but was eventually met. However, there was no direct handover. Instead, the package was left on the property although no permission had been granted for this. CONCLUSION: Product okay, delivery unsatisfactory.
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Top quality, GLS as a delivery service terrible
GLS did not deliver the package on the first day because apparently, they didn't feel like it and then claimed no one was home. However, they definitely didn't ring the bell. The usual game. GLS's AI is smarter than their employees: through the AI, I found out where my package is; employees couldn't do anything with the same tracking number. Or they didn't feel like it either. The delivery person then watched on the second day as I struggled alone with the 2.4m and heavy package. Great service, not. However, the quality of the panels is excellent, I am very satisfied with that.
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Cross-market review
gutters at 68 mm a bit tight
No problem with shipping, delivery time, and carrier. However, fitting the female parts (caps or unions) on the male gutter is already very difficult dry, and even more stressful with glue. Furthermore, you indicate that up to 15 m² of roofing, a 68 mm gutter and a 50 mm downspout are sufficient. I have a 15 m² roof but with a 30% slope. I have run tests with a garden hose to simulate rain, and the water tends to go outside the gutter because the 68 mm width seems insufficient.
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Nice product, just doesn't fit all roofs
Very sturdy and solid step. Unfortunately, the profile doesn't match my tiles. The length of the profile is too short for my long tiles. If I were to lay it over the lath, it would lift up already at about 2/3 of my tile for the step. The rubber foot also doesn't fit the groove, would tear that way. I'm going to grind off the hook, glue and screw a board to the roof, and screw it directly there instead of over the lath. The warranty will void then, but at least I'll have a step. Treat sharpened metal with zinc. Dip the bottom in liquid rubber. Let's see how far we get...
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TOP Company, TOP Products
Products are of very good quality, shipping very fast. Ordered on Sunday, on Monday at 06:53 my order was already processed, on Tuesday it was delivered (Austria). Very communicative process, anytime again, thank you very much.
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the commercial contact and the acknowledgment of the problem
the commercial contact and the acknowledgment of the transporter's quality issue.
responsiveness and proposal for replacement or credit.
responsiveness and speed on the second shipment.
goods received and compliant.
I recommend you.
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Comprehensive installation kit, easy to install.
The kit is well composed and comprehensive. The individual components are of good quality, even excellent for the price. The only criticism is that the installation guide is based on another version of the gutter bracket, but it is otherwise well and understandably illustrated. Definitely recommendable. Price/performance = excellent.
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Order went well. Seller contact was excellent.
I had ordered leaf protection grids for gutters. The delivery was fast and well packaged. Unfortunately, the leaf protection grids were not usable for my purpose.
The request for a return was processed immediately. The return was free and the money for the leaf protection grids was refunded.
I am satisfied with the handling.
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Products fine and quickly shipped. Delivery (GLS) could have been better: the package was supposed to be delivered at a certain time and at that time it suddenly went back to the depot. So it was a day later even though I stayed home for it. But BMSC can't do anything about that.
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Slope wedge U-profile ordered. Fast delivery, super securely packaged - we haven't been able to install it yet, but as far as we can assess, it is very high quality.
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Fast Shipping & Top Service Team
Fast shipping & great availability of the service team! Here you actually get a person on the phone quickly, not an answering machine or any pre-sorting AI.
I would order again and again. The only reason I give 4 instead of 5 stars: Shipping is done with GLS, one of the worst parcel services (Punctual pickup, but then left standing, poor status updates - although the driver was very nice again)...
As a customer, I would like to have a choice. Standard shipping with GLS, Premium with DHL for an extra euro or so, and if it's really urgent - like in my case - then also Express Shipping. That would have been ideal for me.
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Sought and found my gutter ends
I was looking for end pieces and found them very quickly in the online shop. The processing process was also excellent. I am completely satisfied.
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There was indeed a misunderstanding in the article description, but a good solution was quickly found.
I am very satisfied with the service.
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Satisfaction with the service and products.
There was an item missing in the delivery of our order.
After contacting customer service, we received a response and the missing part of the order very quickly.
We appreciated the reliability of your company.
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damaged box
After a damaged box arrived with two rolls of lead substitute that were damaged, BMSC24 took immediate action. 2 new rolls were delivered.
Kudos to you, it's a pleasure doing business with BMSC24.
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Easy Assembly
Easy assembly, as the pieces are 1 m long, you can reach them well with the ladder. The fastening is good and firm.
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fast delivery, good value for money, the leaf guards are easy to assemble, fulfill their purpose
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Very friendly contact. Quick and accommodating solution to a small problem.
Always happy to do so.
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Delivered neatly and on time. Great experience by me.
I will definitely order here more often.
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Everything was perfect. The only small downside is the order tracking. It was delivered before we were informed, but that does not directly concern BMSC24!
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating in the United Kingdom
4.46
Good19 total reviews in the United Kingdom13 reviews in the last 12 months
Contact
bmsc24.co.uk
- bmsc24.co.uk
- info@bmsc24.com
- Itzehoe, DEU
About
bmsc24.co.uk
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