Review summary
Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed. A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.
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Verified
Great Prices & Customer Service
Great prices with excellent customer service. We initially called up with a pricing query which was dealt with very quickly and we placed the order after being dealt with so well.
Whilst they quote a longer lead time which we understand the delivery arrived in two days.
Excellent service and communication throughout.
Thank you.
Reply from www.catering-appliance.com
That is great to hear! Thank you for taking the time to share your experience. It is very much appreciated.
Verified
Urgent Water Heater Replacement
Needed a water heater urgently for a Community Centre, quick delivery and best price I could find. All went to plan apart from damaged packaging, fault of delivery company. Efficient process for reporting damaged goods: when installed there was no damage to, nor performance issues with the product, so was able to inform CAS who closed the complaint: at least I know they have an efficient system providing you report delivery issue within 2 hours.
Reply from www.catering-appliance.com
We’re so grateful that you took the time to leave us a 5-star review. This is great feedback, thank you for sharing.
Verified
Good delivery & customer service
Needed a new oven very suddenly as ours broke mid service on Friday. No option for weekend delivery on the website, but we rang up and spoke to Nicky who was very helpful and managed to arrange this for us.
Verified
Excellent customer service! When the wrong item was accidentally delivered, they swiftly replaced it with the correct one within a day. They were professional and a pleasure to deal with, something you don't often find with other companies. Highly recommend!
Reply from www.catering-appliance.com
That is great to know. We are sorry you received the wrong item & pleased we dealt with the situation quickly. We look forward to hearing from you again soon.
Verified
Excellent service
Happy with our new Buffalo water boiler for the church kitchen, replacing a 35 year old Lincat one! Clear website. Good price. Easy ordering. Speedy delivery. Slight dent in side of water boiler but nothing that stops it working like a dream.
Reply from www.catering-appliance.com
We are very grateful for your taking the time to leave us a 5-star review. Thank you!. We are sorry to hear about the dent and glad it has not impacted its working. Please contact us asap should you have any problems.
Verified
I returned to Catering Appliance for my next purchase, as the customer service I received when an ice machine went wrong was outstanding. It was a machine that had gone faulty during its warranty, several engineers failed to get it going and it fell out of its warranty, but they continued to chase the manufacturer and I couldn’t have been more impressed with how they resolved the issue.
In this mad fast corporate world it’s important to recognise when a company gets it right and return the loyalty. I had found the new purchase slightly cheaper with another company, but I felt more confident buying from Catering Appliance. The staff on the phone are very helpful.
Reply from www.catering-appliance.com
Thank you so much for sharing your experience and for choosing to return to us for your next purchase. We’re delighted to hear that our team was able to support you and get things resolved with your ice machine, even after the warranty complications. Providing excellent service and looking after our customers is always our top priority, and it’s wonderful to know that it made such a difference to you.
We truly value your loyalty and trust in us, especially when you had other options available. Your kind words mean a lot to our team, and we’ll be sure to share them with everyone here. We look forward to supporting you again in the future.
Verified
RCD
I ordered a Sharp microwave on a Monday and was delighted when it was delivered at lunchtime on Tuesday. Unfortunately there was slight cosmetic damage to the machine but on contacting Catering Appliance Superstore they sorted it out super quick to the satisfaction of everyone. I would have no hesitation in recommending this company. Their Customer Service and Sales are first class.
Reply from www.catering-appliance.com
Thank you so much for your kind review, it is very much appreciated.
Verified
Great price - quick service.
Great price - quick service and a phone call to sort everything including the payment.
Delivered within 3 days. Couldn’t fault anything
Reply from www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Verified
Prompt service - much appreciated
Having already ordered these particular plates before, I was very pleased that they were still available. As I smashed several of them recently I was delighted when my replacement order came so quickly. Great service. Thank you - Anne
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Catering Appliance themselves have been great and really helpful but DPD have been a nightmare. Their communication was patchy, they didn't deliver first time round despite lots of people on site who could have accepted the delivery, and they damaged the package in their to and fro meaning that another one had to be sent out. I had a similar experience when I ordered an ideal unit from yourselves last year. For the sake of your reputation, I'd suggest finding another courier!
Reply from www.catering-appliance.com
We are so sorry to hear this and will ensure your comments are passed on to DPD. Thank you for your understanding.
Verified
Next day delivery was pleasantly unexpected, products were well packaged, overall I was really impressed, cheaper than Amazon and genuinely a better service, would not go anywhere else if these guys have it in stock.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
website ordering straight forward pricing competitive customer service good delivered next day si all good
Reply from www.catering-appliance.com
That is great to hear, thank you for taking the time to leave a review.
Verified
Ordered a commercial freezer door seal, prompt delivery, VAT receipt straight away via email, seal fits perfectly.
Many Thanks
Mark
Reply from www.catering-appliance.com
That is great to hear, thank you so much for sharing your experience.
Verified
taps and rinse combo
the part i ordered came quickly and correct unfortunately I didn't need the part in the end, but the service returning the part and sending back was easy and the staff are super helpful.
Reply from www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Verified
Our Village Hall highly recommends Catering Appliance Superstore - a 5 star company!
We've now bought 2 items for our Village Hall from Catering Appliance Superstore. It's so good to be able to actually speak to people who know what they are selling and help with choosing the right appliance for the job. The help has been invaluable, the prices are always competitive, the communication comprenhensive and the delivery timescales excellent.
We have other items to buy when we raise the necessary funds and we won't hestitate to buy from C.A.S.
Reply from www.catering-appliance.com
Thank you for your kind words! We’re delighted we could help you choose the right appliances and provide excellent service along the way. We look forward to assisting you with future purchases for your Village Hall!
Verified
Always Helpful
When things don't work out the way we think and something goes wrong I have always found the customer service happy to help resolve the issue.
Reply from www.catering-appliance.com
"That is great to know. We look forward to hearing from you again soon!"
Verified
The price was very competitive.
Website worked well to place the order without any issues. The transport company used was very good.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Too many calls and poor organisation at your office
Too many calls, voicemails and emails just to confirm the delivery date, no organisation at the office. Just one email confirming the date you're coming is all that is required, not different voicemails, different people phoning, then phoning hotel.
Then when delivery happened, they didn't give us a chance to wheel the old outside and so they had to be called back after drove away!
We cannot leave a freezer on the kerb the whole day when we are just told a window of 8.30-5, give us a minute to put it out when you arrive, it was waiting just inside the door, ridiculous.
Many other companies offering these goods, will go elsewhere next time
Reply from www.catering-appliance.com
We’re very sorry to hear that you were unhappy with your experience.
To ensure deliveries run smoothly — particularly to hotel sites — we do need to confirm access arrangements, timings and collection details in advance. As we were unable to reach the site directly by phone and email, our team made several attempts to confirm the necessary information so that your scheduled delivery would not be delayed. We appreciate that this may have felt excessive, however it was done to avoid any disruption.
Regarding the collection of the old unit, when the delivery was originally booked it was advised that the item would need to be disconnected and ready outside prior to the driver’s arrival.
Our drivers work within allocated routes and time windows, and unfortunately are unable to wait on site while equipment is disconnected or moved.
We were later advised the unit could be disconnected quickly, and we immediately arranged for transport to return the following day to collect it once confirmed ready.
We are sorry the experience felt frustrating, as this is certainly not the level of service we aim to provide. We do appreciate your feedback and will review our communication process internally to ensure it is as streamlined as possible going forward.
Verified
Excellent
Polite, friendly above and beyond, from ordering over the phone to delivery excellent service.
Reply from www.catering-appliance.com
Thank you so much for your kind words! We appreciate your business and look forward to serving you again soon!
Verified
Good service and delivery- contacted by the courier before delivery as requested
Reply from www.catering-appliance.com
That is great to hear. Thank you for sharing your experience.
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