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graphicsdirect.co.uk
Reviews:

401 reviews in the last 12 months6,496 total reviews  

4.91
Excellent

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Top positive review

23 Oct 2023
 Verified review
I ordered a deep gusset portfolio case on Saturday evening and it was delivered on Tuesday. I received updates at every stage of the order and delivery, which is always great to see. On top of that the case was on offer and significantly cheaper than the same brand anywhere else. It is actually the second one I have purchased from Graphics Direct, as the first one is still going strong after several years of non-intended use, as I needed a smaller one. The 70mm deep gusset case are perfect for storage and transport of my son's wheelchair tray. His new one is smaller and lighter than his previous tray which needed an A1 case, this one is perfect in an A2. The lining of the original is still perfect despite the metal brackets constantly rubbing.
DC
Dave C.
Bristol

Top negative review

8 Jun 2023
 Verified review
OK delivery but 1, Expensive, 2 rolled up with graph outside but should be inside for what I use it for. Also only 90 grm paper so bruises easily
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Reviews for graphicsdirect.co.uk

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13 Mar 2024
 Verified review

Could not have done better.

After a delivery company let them down twice, they could not have been more helpful, courteous and speedy with resolving the problems to my complete satisfaction. I think that they are the most honest and open company I have ever dealt with and cannot recommend them too highly.
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Answer by graphicsdirect.co.uk
11 days ago
Dear John, Thank you so much for your very kind words. I am very sorry for the inconvenience caused by the delivery company. I am glad that we were able to resolve this for you. All the very best. Regards Chris
6 Mar 2024
 Verified review
Good product stock and prices the only thing that lets them down is delivery cost. I ordered some minute air brush seals that would easily go in an envelope and post but they were sent courier which cost a fortune. Please review your despatch methods to reduce customer costs.
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Answer by graphicsdirect.co.uk
6 Mar 2024
Hi Nick, Many thanks for your comments. I totally understand your point. Carriage and shipping is very difficult to set up in a way that suits every type of product that we sell. We are only a small company of 4 people and it is hard to manage this to keep everyone happy. The product variables are so different for the items that we sell such as size, weight, value that we have to simplify the rules to make this easier to manage in the back of the website. I know that your order would have probably gone in the post on a 1st class stamp but there is no tracking with this and we have so many items that get lost in the post unfortunately and we end up having to replace or refund and loose out all the time. Sorry for the long explanation but thought it was required. Regards Chris
15 Mar 2024
 Verified review

Very speedy dispatch and amazingly packaged items. 10/10 Experience!

I can't recommend Graphicsdirect enough, my order was very quickly dispatched and when I opened it I was very surprised by how well everything was packaged. The most painless experience I've had when ordering online and will absolutely be ordering from them again!
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Answer by graphicsdirect.co.uk
10 days ago
Hi Danny, Thank you so much for this very kind review. I am really pleased that you were happy with our service and look forward to see you back again soon. All the very best Chris
15 Mar 2024
 Verified review
Good range of products, easy ordering and prompt deliveries, which are well packed, so no damage during shipment. Have since placed another order and had the same positive experience.
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Answer by graphicsdirect.co.uk
11 days ago
Hi Allan, Thank you very much for your kind comments and review. Really pleased you were happy with our service and we look forward to assisting you again in the near future. Regards Chris
3 days ago
 Verified review
I've always ordered from Graphics Direct - this was the first time online - always best value and always arrive when expected
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Answer by graphicsdirect.co.uk
9 hours ago
Hi Stephen, Thank you very much for your very kind words and review. Also for you continued support over the years. As a small family business we really appreciate this and we look forward to helping you out again soon. All the very best Chris
11 Mar 2024
 Verified review
Fantastic customer service and my order was delivered with two days. I would certainly use GraphicsDirect again.
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Answer by graphicsdirect.co.uk
11 Mar 2024
Hi Nick, Thank you very much for your kind words and review. As a small team we really appreciated you taking the time to do this for us. Cheers Chris
1 Mar 2024
 Verified review

A2 layout pad

I ordered an A2 layout pad, which was fine, but what I liked was the prompt and quick delivery.
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Answer by graphicsdirect.co.uk
1 Mar 2024
Hi Chris, Thank you very much for your kind words and review. As a small company we try and get orders out to our customers a quick as possible. We look forward to seeing you back soon. Cheers Chris
4 Mar 2024
 Verified review
Great range of products at reasonable prices. Very helpful and friendly customer service.
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Answer by graphicsdirect.co.uk
5 Mar 2024
Hi Suzy, Thank you for your kind comments and review. We really appreciate you taking the time to do this for us. All the best Chris
9 days ago
 Verified review
Very prompt and reliable service, a great company to work with. 5 Stars!
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Answer by graphicsdirect.co.uk
9 hours ago
Hi Suzy, Thank you very for you lovely comments and review. We really appreciate you continued support. Kind regards Chris
13 Mar 2024
 Verified review
I was able to talk to a person on the phone to resolve a minor problem.
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Answer by graphicsdirect.co.uk
11 days ago
Hi Victor, Many thanks for your kind words. I tottally agree. It does make a big difference to be able to speak to someone rather than an automated system or emails. Glad we could sort everything out for you. Kind regards Chris
4 days ago
 Verified review
The A1 Artmate case was perfect size to take my art on flight to LAX.
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Answer by graphicsdirect.co.uk
9 hours ago
Hi Brian, Thank you for your kind commnets and review. So pleased that the A1 cases worked for you. All the very best Chris
3 Mar 2024
 Verified review

Prompt sndveffivient

Order one day delivered the next, well packed, good vslue
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Answer by graphicsdirect.co.uk
4 Mar 2024
Thank you Richard. We really appreciated your kind words and review and look forward to helping out in the future. All the best Chris
12 Mar 2024
 Verified review
Fabulous prices, with friendly and helpful staff.
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Answer by graphicsdirect.co.uk
13 Mar 2024
Hi Jonathan, Thank you for your kind words and review. We try our best to be as helpful as we can. Kind regards Chris
4 Mar 2024
 Verified review
Great service, easy to order and quick delivery.
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Answer by graphicsdirect.co.uk
4 Mar 2024
Hi Joanne, Thanks so much for your kind words and review. We really appreciate the support that you give us. I look forward to hearing from you soon. All the best Chris
3 days ago
 Verified review
Speedy delivery ... pleased with the products.
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Answer by graphicsdirect.co.uk
9 hours ago
Hi Sally, Thank you for taking the time to leave your review and kind comments. Much appreciated. Cheers Chris
3 Mar 2024
 Verified review
customer care, prompt service, great products
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Answer by graphicsdirect.co.uk
4 Mar 2024
Hi Mike, Thank you for yoru continued support. Much appreciated. Cheers Chris
1 Mar 2024
 Verified review
Quality product, super fast dispatch
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Answer by graphicsdirect.co.uk
1 Mar 2024
Hi John, Thank you very much for your kind comments and review. I'm pleased you like the display boxes. Cheers Chris
9 Mar 2024
 Verified review
Good product and delivered on time.
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Answer by graphicsdirect.co.uk
11 Mar 2024
Hi Susan, Thank you very much for your kind words and review. We really appreciate this. Cheers Chris
2 days ago
 Verified review
Great compass & quick service
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Answer by graphicsdirect.co.uk
9 hours ago
Hi Iain, Thank you for your kind words and review. So pleased you were happy with the compass. Cheers Chris
12 Mar 2024
 Verified review
fast and efficient service
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Answer by graphicsdirect.co.uk
13 Mar 2024
Hi Peter, Thank you for taking the time to leave your kind commments and review. Much appreciated. Kind regards Chris