graphicsdirect.co.uk
Reviews:

7,777 total reviews   

4.90

Excellent

7,777 reviews since Mar 1, 2017

5
93 %
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Review summary

Customers consistently praise the fast, prompt, and reliable delivery of their orders. The support team is highlighted for their helpfulness, friendliness, and personal touch, making the customer experience more enjoyable. Many find the website easy to navigate and order from, and they appreciate the quality, reliability, and accurate description of products received. Competitive or fair prices are frequently noted as a reason for satisfaction. Proactive communication, clear updates, and responsive query handling throughout the order process are also highly valued by customers. Protective and careful packaging is another frequently mentioned positive aspect of the service. A few customers mention that minor improvements could be made to the website.

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Reviewsgraphicsdirect.co.uk

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Community member 
1 Reviews
 Verified
The A2 drawing board arrived quickly. I used drawing boards in my engineering career until ACAD surfaced. I bought this for my daughter, who has become a fashion designer. I'm hoping she finds it easier than sitting at a flat desk. I can't wait for her to use it with the mechanical pencils and leads I bought with it. Unfortunately, it wasn't delivered directly to me but to a communal lobby. It was too heavy for me to manage, so I had to wait until someone was willing to bring it up to my first-floor flat.

Reply from graphicsdirect.co.uk

Dear Elizabeth, Many thanks for your kind words and review. As a small family UK business this mean a lot to us. All the best Chris
Community member 
1 Reviews
 Verified
I hadn't heard of Graphics Direct before, and I wanted some grey scale pro markers, and after a quick Google search they came up, they were reasonably priced and I was pleasantly pleased to find out they are an old established family company here in the UK, I always try and support small businesses, they also plant trees from some of the sale, which was a bonus too. The delivery was quick and the pens are perfect, I wouldn't hesitate to use graphics direct again or recommend them. Oh and if you telephone them with an enquiry, you get an actual human being on the other end, which is quite the rarity these days. All round 10/10 service.

Reply from graphicsdirect.co.uk

Dear Maxine, Thank you very much for your extremely kind words. It's so nice to recieve a review like yours as it makes all the effort we put in worthwhile. Like you say - there are very few businesses out there who you can actually pick up the telephone and speak to someone. Thanks again for your custom and hope we see you back again soon. All the best Chris
Community member 
1 Reviews
 Verified

Much appreciated

I really appreciated the swift, clear and thoughtful service, amazing packaging so my purchase didn't get bent during transit, the emails letting me know what was happening and when, and if necessary the absolute wonder of being able to talk to a human!!! The product was also great and at a good price! Will definitely return when I need something.

Reply from graphicsdirect.co.uk

Hi Vickie, Thanks so much for your lovely words and review. As a small team we really appreciate this. All the best Chris
Community member 
1 Reviews
 Verified

Excellent company to deal with simple to deal with.

Excellent company to deal with simple to order with very good in keeping me informed on my order with dispatch and tracking, i dropped on a sale and got every thing i wanted at a very good price all together not in bits and bobs. Delivery was free because of what i spent and also very quick ( 2 days ) from ordering. Can recommend this company and i will be buying from again. Thank you to all of the staff @ GraphicsDIRECT.

Reply from graphicsdirect.co.uk

Dear Andrew, Thank you very much for your kind words and review. We are a small family business that really appreciates you taking the time to do this for us. Thanks again, and all the very best. Chris
Community member 
1 Reviews
 Verified
The description of the personal touch is well deserved. I ordered some cutting blades for a mat cutter and the parcel went missing due the poor practice of Parcel Force, not the fault of Graphics Direct. I tried to trace the parcel but Parcel Force refused to help even though the tracking showed it was still in their possession. I raised the matter with Graphic Direct and they couldn’t have been more helpful offering to replace the blades without any problem. They simply asked that we hold on for a couple of days in vase the parcel turned up, to which I agreed. The parcel which should have arrived the day following the order turned up just short of a week later. Graphics Direct could not have been more helpful and genuine in their help and advice. Five stars.

Reply from graphicsdirect.co.uk

Dear Margaret, Thank you so much for your very kind words. I am pleased that we could help out with the delivery issue. All the very best Kind regards Chris
Community member 
1 Reviews
 Verified

Presentation of products

I have given you four stars. I am not rating you on the product and that would be generous if it was just delivery because swift delivery from all sellers is what we come to expect these days. But I am rating you on your website because you were the only place I could find where I could order my marker pens separately instead of in sets of colours I don’t want.

Reply from graphicsdirect.co.uk

Dear Katherine, Thank you for taking the time to leave your kind review for the Pro markers you purchased from us. As a small (3 person) family UK business we really appreciate this. Kind Regards Chris
Community member 
2 Reviews
 Verified
Brilliant customer service. Had next day delivery which was great but I had made an error, unfortunately, and had to return the item. Chris was very understanding about my mistake and explained the returns process. They are a small independent company, please support them.

Reply from graphicsdirect.co.uk

Dear Sandra, Thank you so much for your kind words. This was no problem at all. We really appreciate you taking the time to do this for us. All the very best Chris
Community member 
1 Reviews
 Verified
I liked the fact that the item that was ordered delivered, I really liked that. As far as improving your service all I can suggest is that you offer free cheese. I have a particular partiality for cheese so free cheese would be good.
Community member 
1 Reviews
 Verified

Foam board order

Ordered foam board a few times now. Top quality product and it always arrives quickly and when they say it will. Good communication so you always know what stage the order is at, and follow up emails from the team are really helpful.

Reply from graphicsdirect.co.uk

Dear Philip, Thanks so much for you kind words, review and your continued support. We really appreciate this. All the best Chris
Community member 
1 Reviews
 Verified

Excellent Quality Mountboard.

I am very happy with my order it was very well packed. The A2 mountboard from Graphics Direct is slightly thicker and stronger and a step up from Daler - Rowney Graduate A2 mountboard. I would also like to say I will buy more mountboard from this company in future.

Reply from graphicsdirect.co.uk

Hi Dean, Thanks very much for your very kind words and review. We look forward to seeing you back soon. Kind Regards Chris
Community member 
1 Reviews
 Verified

Great service !

Ordered a small logan mount cutter, not had time to use it yet, but website has plenty of really useful tutorials! Great service, prompt delivery, small hiccup which was dealt with by a personal phone call. Would highly recommend

Reply from graphicsdirect.co.uk

Hi Perin, Thanks very much for taking the time to leave your kind review for your recent order. Much appreciated. Kind Regards Chris
Community member 
1 Reviews
 Verified
A first class service provided by Graphics Direct. Very competively priced boxed of 100 Scalpel blades. Quickly despatched after payment too. Would highly recommend their services. Thanks.

Reply from graphicsdirect.co.uk

Dear Philip, Thank you very much for taking the time to leave your kind words and review. All the very best. Chris
Community member 
1 Reviews
 Verified
Great pricing, fast shipping and well packaged - I did shop around and as I needed a number of the same item it was a considerable saving on the order. Will definitely be a go to in future!

Reply from graphicsdirect.co.uk

Dear Beverly, Thank you so much for you kind words and review. Apologies for the delay in responding. I have been away from the office for a couple of weeks. All the best Chris
Community member 
1 Reviews
 Verified

Excellent advice and fast delivery !!

Very helpful advice in choosing a replacement nozzle for my H&S Infinity airbrush. Ordered one and it was despatched and received within 24 hours by Royal Mail 24. Excellent service !!

Reply from graphicsdirect.co.uk

Hi Bob, Many thanks for you kind words and review. Happy airbrushing. All the best Chris
Community member 
1 Reviews
 Verified

First Class!

Order easy, payment simple, delivery prompt and very well wrapped. I also use Jacksons :the combination is perfect and serves virtually all my needs. I still use amazon for certain brands of indian ink and polydraw or cheaper equivalents. My first port of call remains GraphicsDirect

Reply from graphicsdirect.co.uk

Hi John, Thank you so much for your very kind words and review. (and for your continued support over the years) Jacksons are a very good company, and we pass many customers to them if we don't stock a certain item. I wish you all the very best and look forward to helping out again soon. Kind Regards Chris
Community member 
1 Reviews
 Verified

Exactly what I was looking for.

It was very difficult to find the exact blades I needed but your website was fantastic. Not only were the blades available but I could buy them in a large amount. Perfect!

Reply from graphicsdirect.co.uk

Hi, Thanks very much for your really kind words. Much appreciated. Kind regards Chris
Community member 
1 Reviews
 Verified

Excellent customer service from start to finish.

It was very easy to order and delivery went smoothly with delivery - all round excellent service. Thank you and I will definitely be using your company in the future.

Reply from graphicsdirect.co.uk

Hi Terry, Many thanks for your kind words and review. As a small family UK business we really appreciate your support. Kind Regards Chris
Community member 
1 Reviews
 Verified
Fantastic service from Chris and the team. They sorted out my postal issues free of charge, on items that were already beating the competition on price. Would highly recommend.

Reply from graphicsdirect.co.uk

Dear Helen, Peter, Thank you very much for your kind words and review. Pleased you were happy with our service. All the best Chris
Community member 
1 Reviews
 Verified

Great service

Website was good although some of the pictures could have been clearer bug it was easy to use. Delivery was excellent and as quick as promised.

Reply from graphicsdirect.co.uk

Hi Sue, Thanks for your kind words and review. We do try and increase the quality of the images we show on our website as we can't always rely on the images some manufacturers give to us. Thanks again Chris
Community member 
1 Reviews
 Verified
Excellent service and product. Have been working with Graphics Direct for some years now, and their product is excellent, and they are very prompt to deliver.

Reply from graphicsdirect.co.uk

Dear Catriona, Many thanks for taking the time to leave your kind review. Much appreciated. Kind regards Chris

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Graphics Direct is a leading online shop where you can find the best graphics equipment online. We have a huge range of materials such as airbrushes and portfolios. Graphics Direct is a leading UK pro...