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Review summary
Customers consistently highlight the fast and prompt delivery, with many noting next-day or very quick arrivals. The majority also praise the excellent, helpful, and knowledgeable customer service. Competitive and fair pricing is frequently mentioned, with customers often finding better value compared to other suppliers. The website is regularly described as easy to navigate, making the online ordering process straightforward. Most customers are satisfied with communication and appreciate being kept informed. Product quality is widely regarded as excellent, genuine, and well-packaged. Some customers report unresolved issues or lack of response from customer service. A few mention weak or delayed communications regarding delivery. Minor issues with packaging or product fit have been noted. Additionally, a minority of reviews highlight delivery failures, order errors, or unaddressed problems that negatively impacted their experience.
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How Trusted Shops prevents fake reviewsReviewsJP-UK.CO.UK
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Verified
Ergotron SV40
The Ergotron SV40 itself is perfect and arrived fully assembled, which was great. However, the delivery process was quite frustrating, with several emails and phone calls needed to get it arranged, despite chasing this up multiple times. Kieran was helpful in getting things resolved, but it took a lot of contact to get there.
Once delivered, I’m really pleased with the product. Just be aware there is a lot of packaging, so make sure you have the space and time to deal with the recycling!
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received.
Glad you found the experience overall a positive one.
Apologies for the delivery issues you faced, such a large item to the second floor required a 2 man delivery which needed much re-arranging
Verified
First time customer and highly satisfied
There is always an apprehension when using a company you have not heard of before, but happy to say this was a great experience and will keep in mind for future purchases. The website listing made clear that projector bulb and housing were genuine not compatible components which many other sites either omitted or made difficult to find. Packaged very securely in recycled cardboard packaging, which is crucial when delivering such sensitive items as projector lamps but equally easy to recycle once received and consumed.
Reply from JP-UK.CO.UK
Thanks for taking the time to write a review.
Always happy to receive new customers, glad you found the product, packaging and our sustainability policy to your satisfaction.
Verified
Fast delivery, safe and secure!
Delivery from stock arrived in two days from ordering. Large screen TV delivered safe and secure by pallet..... a previous order placed with another company arrived smashed to pieces in the back of a Transit van as did the replacement! I have only recently found JP, but won't be going back to my old supplier, my only regret is that I didn't find them sooner.
Reply from JP-UK.CO.UK
Thank you for taking them time to review the service you received, Glad you found the experience a positive one and we look forward to working with you again in the future.
Verified
Excellent service
I would highly recommend JPUK. They offer a fast and friendly service. I contacted them by phone to check availability and suitability for an item and the call was answered promptly and the advisor was very knowledgeable. The item was ordered online before 3pm and delivered next day by 2pm. Very happy
Reply from JP-UK.CO.UK
Thanks for taking the time to review the service you recieved. Glad you found the experience a positive one.
Verified
Difficult to source product, delivered next day
JP-UK was able to supply a product which I was struggling to source except via import from the USA. Better still, delivery was included and the part arrived next working day. Perfect.
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received, We are happy that this was a positive experience for you.
Verified
Great service and delivery
I needed a new lamp for my Sony projector. I used AI to search for trusted UK suppliers and it recommended JP-UK so I ordered at 1am.
The next morning I got an order confirmation and the lamp was shipped same day, arriving the next morning. The lamp was well packaged and worked perfectly.
Verified
Really appreciate the customer support, I do hope that the parts that I sent back were ok, not that it was my error trying to put it together. Not that its your fault at all.
Strong build quality and literally a third of the price of other items on the market.
Thanks and God Bless
Verified
Very knowledgeable and supportive staff; my experience of JP-UK has been resolutely positive and I would thoroughly recommend them. Even though there were a few logistics issues with delivery resulting in a short delay; the staff were entirely helpful and swift in their communications to keep me informed of progress. An exemplary performance of magnificent customer service.
Verified
Prompt and good value
Very prompt service, good price, clear description that made it clear that the product I was buying was the one I wanted.
The only drawback was the lack of instructions with the product - is this because JPUK mainly deals with businesses? We had to look on YouTube to find out how to fit it.
Verified
Very fast service and reasonable prices, also do lamps that are harder to find elsewhere.
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received. Glad you found the experience a positive one.
Verified
Great customer service very friendly and helpful.first rate sellor fast delivery . Iwould use them for all my printing requirements
Reply from JP-UK.CO.UK
Thank you for taking the time out of your day to review the service you received. Glad you found the experience a positive one in everyway
Verified
Quick despatch.
Ordered 09.00 received the following day. Kept informed at every stage and delivered at the promised time. Very slick.
Reply from JP-UK.CO.UK
Thank you for taking the time out of your day to review the service you received. Glad you found the experience a positive one in everyway
Verified
Great product and brilliant service.
Product and personal touch absolutely first rate. I did get stuck a couple of times during assembly, due to user error, but Erin was so incredibly helpful.
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received.
I am glad you found the experience a positive one!
Regards
Erin
Verified
Can't fault service. Speedy and professional service from product enquiry to delivery. Thanks.
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received, We are happy that this was a positive experience for you.
Verified
This desk lock was easy to install. The only issue was my desk surface is made out of MDF so the spike teeth did not dig in to table top. So I had to drill some small holes to accommodate them. They went in but not fully. Nevertheless the table top mount held steady and strong holding the iMac secure.
Verified
A Very Smooth Transaction
You were able to supply what I needed, at a fair price (I would prefer lower), and with prompt delivery.
Reply from JP-UK.CO.UK
Thanks for taking time out of your day to review the service you received. Really happy your experience was a positive one
Verified
Competitive price & delivery within reasonable time
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received. We are always glad when the experience is a positive one.
Verified
Competitive pricing, very fast and efficient service, can highly recommend 👍🏻
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received. Glad you found the experience a positive one.
Verified
Excellent delivery and advice but it would have been useful to know that items were not in stock prior to payment.
Verified
website easy to use - delivery is always quick
Reply from JP-UK.CO.UK
Thank you for taking the time to review the service you received. Glad you found the experience a positive one.
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441614741200
- www.jp-uk.co.uk
- info@jp-uk.co.uk
- Stockport, Cheshire, GBR
About
JP-UK: Leading Suppliers of Commercial AV & Digital Display Solutions
