Review summary
Customers consistently highlight the very fast and prompt delivery, often receiving their orders earlier than expected. Customer service is frequently described as helpful, responsive, and supportive, with staff going above and beyond to resolve any issues. Many customers appreciate the competitive pricing, which is noted as lower than other vendors. The website is praised for being easy to navigate, making purchasing straightforward and hassle-free. Additionally, customers find the products to be of high quality, well packaged, and reliable, and they value the clear and frequent communication provided. When issues do arise, they are resolved quickly and efficiently to the satisfaction of customers. A few customers mention that there is still some room for improvement in communication, suggesting that updates could be even more consistent or detailed.
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How Trusted Shops prevents fake reviewsReviewsJP-UK.CO.UK
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Verified
Great service and delivery
I needed a new lamp for my Sony projector. I used AI to search for trusted UK suppliers and it recommended JP-UK so I ordered at 1am.
The next morning I got an order confirmation and the lamp was shipped same day, arriving the next morning. The lamp was well packaged and worked perfectly.
Verified
Really appreciate the customer support, I do hope that the parts that I sent back were ok, not that it was my error trying to put it together. Not that its your fault at all.
Strong build quality and literally a third of the price of other items on the market.
Thanks and God Bless
Verified
Very knowledgeable and supportive staff; my experience of JP-UK has been resolutely positive and I would thoroughly recommend them. Even though there were a few logistics issues with delivery resulting in a short delay; the staff were entirely helpful and swift in their communications to keep me informed of progress. An exemplary performance of magnificent customer service.
Verified
Prompt and good value
Very prompt service, good price, clear description that made it clear that the product I was buying was the one I wanted.
The only drawback was the lack of instructions with the product - is this because JPUK mainly deals with businesses? We had to look on YouTube to find out how to fit it.
Verified
This desk lock was easy to install. The only issue was my desk surface is made out of MDF so the spike teeth did not dig in to table top. So I had to drill some small holes to accommodate them. They went in but not fully. Nevertheless the table top mount held steady and strong holding the iMac secure.
Verified
Sony VPL-FH60 Projector Replacement Lamp
Excellent customer service over the phone and clarity of information provided. Ease of online ordering process. Excellent price compared to other suppliers. Fast delivery time, ordered on Thursday morning, received in Northern Ireland on Saturday morning.
Verified
Customer Service excellent, packing not ideal
Customer Service was excellent, helping with an issue where legacy reward points were not spendable, got that sorted via a custom quote. The delivery was fast via UPS, but there was slight damage to the bulb housing. Luckily, I am intending to swap out the OEM bulb into a used OEM housing.
I think the Diamond Lamps box is a bit too small to provide protection from rough handling. The outer box was slightly squashed and the inner box shows dents from the inside where parts of the lamp housing have tried to push through. This could be mitigated by better padding in the outer box. There was just space filling paper mesh in one side of the box.
Verified
flawless experience, the team is very responsive and managed efficiently a delivery related issue with DHL that was beyond their responsibility.
Verified
Optomo Projector replacement bulbs
Very competitive on price - straightforward purchasing and delivery process. Came within a day. What more can you ask for.
Verified
Fast delivery of my favourite case for ipads. No issues with anything, it all worked smoothly and the goods are top notch so no complaints here!
Verified
Great new website - will use them again !
Very good customer service by phone.
Website works smoothly & transaction was fast.
Delivery well packed & arrived quickly
Verified
You “did what it says on the tin”
A very happy customer. ‘Twas straightforward and hassle free
Verified
Ordered Thursday Night, delivered Saturday morning 10.30 am
Verified
Very helpful assistant helped me create an order in respect of a quote generateed for another colleague
Verified
goodservice
Verified
fast service, speedy delivery no problems
Verified
Great price, arrived very quickly and in perfect condition.
Best range of projectors I have seen online or in person.
In operation works perfectly.
Verified
Advice and service
Spoke to a member of the team who was able to help me choose the right products and offer advice about set up.
Easy order and fast delivery.
Fab. Thanks
Verified
Verified
Pleasant experience