Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 106 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 438 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Flawless service, no pressure, told me how it was and just gave me the facts
5.00
Excellent

Brilliant service and very patient.. I went back and forth with my design and Vineet was always happy to help and gave great support to help to get my perfect ring Very happy Highly recommend.
5.00
Excellent

Outstanding workmanship, immensely proud of the finish to our wedding rings. We are both extremely happy with our rings and has exceeded our expectations.

This will make our wedding a very special day. We are looking forward to the moment when we place the rings on each others finger.

Highly recommend Diamond Rocks to make your occasion extra special
5.00
Excellent

I have now bought 3 rings from Vineet. I went back the second and third time because the after service Vineet has provided is second to none. For example, my wife damaged her engagement ring and Vineet was immediately accessible and sorted it out without fuss, making sure the ring looked good as new. Highly recommended
5.00
Excellent

Vineet was recommended to me by my family, who have always used Diamond Rocks for their engagement and wedding rings. I can understand why, his service was excellent, he guided me through the process and understood which type of ring I required. A very pleasant person and as a result of his expertise and help I ended up with a beautiful engagement ring for my fiance.

I highly recommend Vineet.
5.00
Excellent

I purchased a beautiful engagement ring for my now fiancé through Diamond Rocks. The shop and the customer support before and after purchasing is just phenomenal. I have honestly experienced one of the best customer services in my life. Vineet who should I specifically mention supported even answered questions over the weekend. I am a very happy customer and I am recommending to all my friends TY
5.00
Excellent

Vineet was recommended to me by my brother. I came in and spoke to him and I could not be happier with the professional level of service I received from him. I had an idea on what engagement ring I wanted but wasn't completely clued up so he talked me through every step of the way so I would like to thank him for that. He is a credit to diamond rocks.
5.00
Excellent

Really lovely customer service
5.00
Excellent

Absolutely superb throughout the whole time. Very easy point of contact if you had any questions. Highly recommended
5.00
Excellent

Vineet and the rest of the team at Diamond Rocks were fantastic throughout the whole process of buying an engagement ring. Always honest, helpful and friendly with quick service to match. The website is also brilliant. I was recommended Diamond Rocks by a friend and haven't stopped recommending them to other friends since Couldn't recommend them more
5.00
Excellent

Great
5.00
Excellent

Great service. Ring looks amazing, delivered within ageeded timescale.
5.00
Excellent

For starters, the ring I purchased from Diamond Rocks was amazing (she said yes). The diamond is beautiful and was chosen between a couple of others. Great value. The consultation was top notch, with complete honesty and flexibility. The office is highly secure, in the heart of Hatton Garden, giving you a very prestigious feel. Recommending to anyone and everyone I know thinking of proposing
5.00
Excellent

Great service from start to finish I came across the website online. After speaking with an online advisor with the specifications, I received an email with relevant stones and rings I wanted. I then arranged a time slot to view the stone in London, the stone was perfect and the ring was made in 2 weeks. The ring came with recorded delivery and was perfect I couldn't ask for anymore
5.00
Excellent

There is no need for me to look elsewhere when I want to place an order. The craftsmanship is superb and a great deal of care and attention goes into satisfying the client's wishes.
5.00
Excellent

Super service at a good price.
We saw Vineet in London, where upon he was both patient and generous with his time as we designed our aquamarine engagement ring. A very open and transparent process for what became a bespoke ring. Four weeks later we picked up the ring and was delighted with the final product :D 5/5
5.00
Excellent

Communications excellent from ordering to delivery, item beautifully crafted and beyond our expectations. Highly recommended.
5.00
Excellent

Excellent workmanship, speedy return and personal, friendly customer service. Trusted them completely.
5.00
Excellent

Lovely to use in person.
5.00
Excellent

I got recommended by a colleague and couldn't be more happier. As I'm in a office Monday to Friday most of our conversation happened via email, Vinny is very responsive and always willing to help. He explained everything to do with Diamonds but more importantly they have several+ years of experience within this industry. My ring was hand made and was beautiful. Would & have recommended to all.
5.00
Excellent

Vineet provided an excellent service from start to finish. Having originally expected to low ball my budget to deal with the inevitable upselling, I then had to increase it as Vineet showed me only what was in budget Quality of stones was excellent and the end product was exactly what I was looking for. Vineet managed to make what could have been a very painful experience into an enjoyable one
5.00
Excellent

I am so so impressed with this company (in particular Vineet) and the service I have received from start to finish.
Vineet is always available at any time of the day He is very prompt at responding and his knowledge in this field is excellent.
I highly recommend him and I will for sure be returning to purchase wedding bands.
Thank you for a stress free, seamless and fast purchase.
5.00
Excellent

Communication for when item has been posted would have made it five stars.
4.67
Excellent

Information given by Vineet was informative and helpful and applied no pressure for a sale. The whole experience was pleasurable.
4.67
Excellent

The ring is beautiful and Vineet was lovely to deal with
5.00
Excellent

The service provided by Diamond Rocks was brilliant from start to finish. We gave them a very specific criteria in relation to the bespoke platinum double halo ring that we wanted and we needed it all done within 2 weeks Diamond Rocks were great in that they have produced an amazing ring and all within the required timescale. I can't recommend Vineet highly enough
5.00
Excellent

Outstanding support and guidance provided throughout the whole process from selecting our rings to keeping us regularly update with the progress and ready for our ceremony at short notice.

We are both overwhelmed with the superb finish to our rings which made our precise occasion extra special.

Highly recommended jeweller and will certainly be purchasing my future jewellery from Diamond Roc
5.00
Excellent

Fantastic service. Diamond rocks walk you through the entire procsss step by step. Clear and helpful information. No hard sell. When making a huge purchase like this on something you know nothing about it really helps having a team you can trust. Diamond rocks - diamond service.
5.00
Excellent

Fantastic service
5.00
Excellent

Always a great service from Diamond Rocks, this was my second time back. Vineet and the team go out of their way to make sure your requirements are met. Would highly recommend. A
5.00
Excellent

Cannot recommend enough First class service, top quality ring - very happy mrs Service from Vineet was second to none Will 100 be returning for our wedding bands Thank you so much :)
5.00
Excellent

Diamond Rocks must have a vast collection of beautiful rocks but the real gem is Vineet, who really make the viewing and purchase most enjoyable.
5.00
Excellent

Thanks to Vineet , I now have one incredibly happy fiance I didn't know where to start, but Vineet was always on hand to help. I would recommend diamond rocks to anyone looking for the perfect ring.
5.00
Excellent

Very helpful customer contact and advice. Item available sooner than expected and of very good quality. Happy to recommend this company and their products.
5.00
Excellent

The service at Diamond Rocks was by far the best in Hatton Garden and I would highly recommend this shop. Vineet the owner of the business goes out of his way to help and give you the best buying experience possible. I wouldn't buy from anyone else now.
5.00
Excellent

Excellent service and support during the whole process. Would recommend Diamond Rocks and Vineet to anyone. I compared multiple retailers throughout the World before choosing Diamond Rocks and was not disappointment.
5.00
Excellent

Absolutely thrilled with my perfect ring

I didn't like the ring that my fiance proposed with and then spent a full month researching in to ring styles and criteria (cut, clarity etc). I ordered several samples from other merchants and kept being disappointed. I began losing hope, having looked across 50+ sites. But then I stumbled upon this 'last option' and I truly love it
4.33
Good

I cannot recommend my experience with Diamond Rocks highly enough Vineet was extremely helpful and knowledgeable over the phone, talking me through each step of the process and my numerous questions with great detail and in a non-pressurised way. I also found Vineet and Diamond Rocks extremely accommodating regarding delivery dates and sourcing diamonds of a greater spec for the same price
5.00
Excellent

Great experience with Vineet from Diamond Rocks. I was kept informed throughout the process and am very happy with the result
5.00
Excellent

I am thrilled with my custom ring. I was very anxious about spending so much without seeing the ring beforehand, but this was the only way I was going to get the exact design I wanted. However, the virtual images were very true. In reality, it's more beautiful than I could have ever imagined.
5.00
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks

Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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