Certificate for Diamond Rocks

No. X8DD68A981CDE344AE126DEF2E8956ECD
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Diamond Rocks



Excellent

4.98/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 91 Trusted Shops reviews collected in the last 12 months.
In total, Diamond Rocks has already collected 546 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/08/2018
Date of order
14/08/2018
15/08/2018
Great service from start to finish. Vineet pays attention to detail and fulfils all your requirements
5.00
Excellent

Date of publication
14/08/2018
Date of order
14/08/2018
14/08/2018
Aimee and Vineet where ABSOLUTLEY amazing. Responsive, gave great advise and made the process very easy given how nervous we were. We shopped around to get our knowledge up and felt totally at ease within 5 mins of our initial meeting. Ring is amazing. Couldn't be happier. Thanks Ru
5.00
Excellent

Date of publication
14/08/2018
Date of order
14/08/2018
14/08/2018
I have been using Diamond Rocks for a number of years and have recommended them to several friends and colleagues. On my most recent purchase I received both an excellent product and brilliant service. I honestly couldn't be happier and will continue to return and recommend. Thanks Matt
5.00
Excellent

Date of publication
29/07/2018
Date of order
29/06/2018
29/07/2018
100 Satisfied costumer :) Vineet Khandelwal was the contact person, and I can only say that I am really thankful, as communication and customer service were on the highest level Thanks again, and be sure I will recommend you to all my friends
5.00
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
Excellent service and quality love this brand
5.00
Excellent

Date of publication
10/07/2018
Date of order
09/07/2018
10/07/2018
Great service and very high quality
5.00
Excellent

Date of publication
09/07/2018
Date of order
09/07/2018
09/07/2018
Excellent customer service from Vineet would highly recommend
5.00
Excellent

Date of publication
05/07/2018
Date of order
25/06/2018
05/07/2018
Bought my fiancées wedding present from diamond rocks, delivered to my parents house. Exactly the same as the engagement ring, no problems at all, present was perfect. I have recently been to diamond rocks aswel with my fiancée to pick our wedding rings. The help and advice we were giving was incredible. Have to give Vineet a mention aswel Pleasure to finally meet and couldn’t do enough for us
5.00
Excellent

Date of publication
03/07/2018
Date of order
25/06/2018
03/07/2018
Excellent personalised customer service. Beautiful bespoke diamond ring made to our exact specifications. We will be making further purchases from Diamond Rocks.
5.00
Excellent

Date of publication
30/06/2018
Date of order
29/06/2018
30/06/2018
Highly Recommend.Great Communication
5.00
Excellent

Date of publication
29/06/2018
Date of order
29/06/2018
29/06/2018
Vineet and the team at Diamond Rocks have been professional, courteous and surpassed what was required in order to delight their customer (myself).

Attention to detail and a warm approach. I look forward to being a repeat customer in future and would recommend the team highly as one of the top jewelers in the Hatton Garden area.
5.00
Excellent

Date of publication
29/06/2018
Date of order
29/06/2018
29/06/2018
Vineet gave me excellent guidance and customer service - while I don't think I'll be in the market for wedding rings again, I'll definitely recommend others to shop at Diamond Rocks
5.00
Excellent

Date of publication
28/06/2018
Date of order
25/06/2018
28/06/2018
Very impressed and happy with the overall quality and service during my recent engagement ring purchase.
Particularly the aftercare in terms of resizing etc all easy to arrange.
Would highly recommend and plan on returning for our wedding bands.
5.00
Excellent

Date of publication
28/06/2018
Date of order
25/06/2018
28/06/2018
No problems at all. Overall it took a little longer than quoted but I guess that's expected for a custom ring. Communication was good and I always got a prompt callback when I rang them. Recommended.
5.00
Excellent

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
Great service, amazing rings. Obtained an engagement ring and wedding bands.
5.00
Excellent

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
Incredibly fast service and high quality, beautiful jewellery
5.00
Excellent

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
Vineet was really helpful and very patient, could not have asked for more. Thank you
5.00
Excellent

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
Great service
5.00
Excellent

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
Very happy with my ring, though sizing it was tricky and it has ended up being 1.5 sizes too big. Free resizing is available but not convenient for me as I live abroad.
4.67
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Personalised experience from start to finish cannot fault it
5.00
Excellent

Date of publication
08/06/2018
Date of order
08/06/2018
08/06/2018
Diamond Rocks and Vineet were brilliant and the product was fantastic. My girlfriend loved her ring Would definitely recommend
5.00
Excellent

Date of publication
08/06/2018
Date of order
08/06/2018
08/06/2018
We have purchased both my engagement ring and both our wedding rings from diamond rocks and both times were extremely satisfied. They have excellent customer services, we have been able to contact them through their website, by phone and email with almost instant replies. We loved that we could customise my engagement ring. Excellent company to work with. Thank you
5.00
Excellent

Date of publication
08/06/2018
Date of order
27/04/2018
08/06/2018
I can't recommend Diamond Rocks enough - and not just because my girlfriend said Yes Vineet provided an excellent personal service that saw my ideas for the ring transformed into a lovely piece of jewellery for a reasonable price. With his wealth of experience and knowledge had some great ideas to make it special. We just have to plan the wedding now.
5.00
Excellent

Date of publication
18/05/2018
Date of order
27/04/2018
18/05/2018
Excellent customer service. Would recommend to anyone
5.00
Excellent

Date of publication
14/05/2018
Date of order
27/04/2018
14/05/2018
Professional, efficient, perfect

I recommend Vineet to absolutely anyone, his service was phenomenal and makes you feel at ease. He explains everything clearly and in a manner that is not confusing. He also is not imposing and allows you time to reflect and provides amazing customer service
5.00
Excellent

Date of publication
10/05/2018
Date of order
27/04/2018
10/05/2018
Extremely pleased with the service provided by Diamond Rocks. Staff was knowledgeable, friendly and very helpful. I would strongly recommend this shop to anyone (uk based or international buyer) interested in buying a good quality, fair priced piece of jewelley and receive honest advice and support throughout the entire process.
5.00
Excellent

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
Vinny was knowledgable and personable. Couldn’t have asked for more
5.00
Excellent

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
My latest order was processed with all the efficiency I have come to expect from Vineet and the workshop team.
5.00
Excellent

Date of publication
28/03/2018
Date of order
28/03/2018
28/03/2018
Diamond Rocks is an excellent organisation. Start to finish - absolutely fantastic with regards to service, selection and offerings. Communication is very clear and concise, they worked within my budget and crafted a piece that is even more spectacular than I ever imagined could be designed. I shall definitely be recommending them to friends and family - in addition to returning for my own pieces
5.00
Excellent

Date of publication
26/03/2018
Date of order
26/03/2018
26/03/2018
Vineet demonstrates all the traits you would hope for when dealing with such important decisions. Great customer service and goes above and beyond to make sure you're happy. Highly recommended their quality product and service.
5.00
Excellent

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
Wouldn’t hesitate to recommend Diamond Rocks. Fantastic and friendly service, my ring was resized, repaired and returned looking better than when I bought it. Thank you so much
5.00
Excellent

Date of publication
23/03/2018
Date of order
13/03/2018
23/03/2018
Vineet was fantastic from start to finish and I would highly recommend.
5.00
Excellent

Date of publication
22/03/2018
Date of order
13/03/2018
22/03/2018
I was a bit skeptical initially as the price offered was much lower compared to the market. Excellent customer service. Vineet was extremely helpful and went out of his way to guide me on the best GIA stone. He is very prompt in responding to calls / emails. Very flexible and not pushy like other sales people are. Got a free ring re-size done as well. Highly recommended.
5.00
Excellent

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
I was given first class service, any contact was very courteous and helpful
The product I received is of excellent quality, and my wife is delighted with it
5.00
Excellent

Date of publication
13/03/2018
Date of order
13/03/2018
13/03/2018
Great and quick service
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
As a customer from abroad, I was very cautious when buying diamond jewelry online across the Europe. When I contacted Diamond Rocks regarding bespoke engagement ring, I was provided with exceptional services throughout the whole process and on every level customer can experience. Since then, Diamond Rocks is always my place to go when it comes to buying diamond jewelry and maintenance. Thank you
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
Bought engagement ring, Vineet was very helpful throughout, they made a ring from my design and the end product was perfect
5.00
Excellent

Date of publication
28/02/2018
Date of order
28/02/2018
28/02/2018
Excellent service throughout both purchases. Vineet did all he could to help with both my engagement ring and earrings. Thank you
5.00
Excellent

Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Fantastic service throughout, I will continue to use myself & also recommend.
My ring which I lots the stone to was fixed with a beautiful replacement stone & back to me by just over a week
5.00
Excellent

Date of publication
11/02/2018
Date of order
09/02/2018
11/02/2018
We not only received a highly personalised service, but it was efficient, value for money and was delivered with a passion We can't recommend Diamond Rocks enough - don't go to the high street to buy your diamond jewellery, go to Diamond Rock
5.00
Excellent

Diamond Rocks customer reviews

Diamond Rocks

Diamond Rocks was certified by Trusted Shops on 01/08/2013.

Contact
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
info@diamondrocks.co.uk
Diamond Rocks
Owner
Diamond Rocks
Suite 115/116, 100 Hatton Garden
EC1N 8NX London
United Kingdom
Authorized representative
Vineet Khandelwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Diamond Rocks in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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