Review summary
Customers consistently praise the very prompt or next-day delivery of their purchases. The complimentary, beautiful, or thoughtful gift wrapping is widely appreciated and often highlighted as a special touch. Many reviewers note the personalized service, such as personal notes or communication from family members, making the experience feel special. Customer service is described as excellent, professional, and going above and beyond expectations. Communication is often called out as clear, proactive, and informative throughout the purchase and delivery process. Several customers mention competitive or fair pricing as a positive aspect of their experience. Packaging is generally appreciated for being secure and attractive. There is a rare criticism of excess packaging.
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How Trusted Shops prevents fake reviewsReviewsconnards.co.uk
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Verified
I bought some Saturno snails. Connards were cheaper than other sites. They acknowledged the order quickly with, what felt like, a personal email and then arranged next day delivery. The parcel had the history of the business which was nice. Everything was very smooth.
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with individual and traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now blending these core values with e-commerce. With our thanks again and best wishes, Andrew Connard
Verified
Can't wait to open my purchase!
I haven't even received my purchase yet, but I know it will be as quality as Connards' service. Being personally attended to by a member of the family business typifies the kind of quality small business service we don't see anymore, especially with big companies dominating commerce, even specialist areas like jewellers (and selling second-rate produce).
A heartfelt thanks from a very impressed customer. May your business reign forever......
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated We always strive to serve all customers, whether you are physically in the shop or the other side of the world, with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now blending these core values with e-commerce. With our thanks again and best wishes, Andrew Connard
Verified
Beautifully gift wrapped and excellent communication - this jeweller is family run with exceptional customer service and very competitive prices.
I am a repeat customer and will be so again because of this. Thanks again for making this such a personal shopping experience.......without even visiting your shop. (I live in Scotland).
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated and we are always very grateful for our customers who return to us. We always strive to serve all customers with traditional old fashioned service as my Grandfather did when he started our business in 1883 but now through modern methods. With our thanks again and best wishes, Andrew Connard
Verified
The team at Connard & Son were fantastic during a recent purchase. They were very prompt with confirming and posting the item, keeping me informed during every step of the process and going above and beyond to ensure it was delivered well ahead of a birthday occasion and in beautiful packaging. Could not recommend more. Thank you!
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated We always strive to serve all customers, whether you are physically in the shop or the other side of the world, with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now blending these core values with e-commerce. With our thanks again and best wishes, Andrew Connard
Verified
Excellent communication and overall service. Beautifully packaged items.
Verified
Purchase of a Sheila Fleet Pendant.
I rate this business very highly, Excellent service offering free first class postage, complimentary gift wrapping and a ten percent discount. Even a personal message from the owner. It reminded me of times in the past when businesses offered a first class service, I was very impressed. Support this company.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Grandfather did when he started our shop in 1883. Our business was founded on the principles of quality and complete customer satisfaction and we strive to continue these cornerstones to this day with blending e-commerce and old fashioned values. With our thanks again and best wishes for the New Year, Andrew Connard
Verified
Great service as always, big thank you to Andrew who goes the extra mile.
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What excellence looks like.
My experience with Connard & Son was excellent. I did not ,at the time of ordering via mail, realise that they were a family jewellers but I am so pleased that they are. From my perfect earrings to the personal note from Andrew Connard when delivered, their customer service was of the highest order.
An unexpected bonus was my family connection to the Southport area, which added to the overall pleasure I have in wearing my beautiful earrings. Thank you Andrew and your team. I hope we do business again and I will be recommending you whenever I can.
Reply from connards.co.uk
Thank you so very much for your extremely kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service and of course your earrings. It is lovely to hear about your family connection with Southport and with our thanks again and our very best wishes, Andrew Connard
Verified
Excellent Service
Easy to use website, lovely customer service with my purchase gift wrapped with ribbon too. Ordered Thursday evening online, arrived Saturday. Perfect.
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now blending these core values with e-commerce. With our thanks again and best wishes, Andrew Connard
Verified
Beautiful silver koala
We received our package beautifully wrapped and presented. Fast delivery. Would highly recommend.
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again and all good wishes, Andrew Connard
Verified
Excellent service and quality
Very good communications, staff very helpful in ensuring prompt delivery. The item itself (a Sheila Fleet pendant) is great and was beautifully packaged.
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again and all good wishes, Andrew Connard
Verified
Reply from connards.co.uk
Thank you very much indeed for you kind review of us. It is very much appreciated and with all good wishes. Andrew Connard
Verified
Excellent service with prompt delivery. Very fair price too.
Purchase came beautifully gift wrapped and was as described. Thanks
Would def recommend this family business.
Reply from connards.co.uk
Thank you so very much for your very kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again and our very best wishes for the New Year, Andrew Connard
Verified
Absolutely first class service! Great communications with a personal order confirmation and then next day delivery. Much appreciated!
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. With our thanks again and all good wishes, Andrew Connard
Verified
The service was excellent. The item was delivered very quickly. It is beautifully gift wrapped.
It has not been opened yet as it is a present. I don’t think i will be disappointed.
Reply from connards.co.uk
Thank you so very much for your kind review of us. We always strive to serve everyone with traditional customer service but through modern methods and we are delighted that you are pleased with our service. We trust the gift was well received and with our thanks again and all good wishes for the New Year, Andrew Connard
Verified
Fantastic service.
Order despatched very quickly , to my surprise it was beautifully gift wrapped, as it’s a present for my Mother it hasn’t been opened yet.
Great service, thank you .
Reply from connards.co.uk
Thank you very much for your very kind review of us, it’s very much appreciated. We always strive to serve all customers with traditional old fashioned service as my Great Grandfather did when he started our shop in 1883 only now through modern methods and trust your Mother we will pleased with her gift. With our thanks again and best wishes for Christmas and a Happy New Year, Andrew Connard
Verified
Reply from connards.co.uk
Thank you very much indeed for you kind review of us. It is very much appreciated and with all good wishes. Andrew Connard
Verified
Reply from connards.co.uk
Thank you very much indeed for you kind review of us. It is very much appreciated and with all good wishes. Andrew Connard
Verified
I particularly liked the personal touch that comes with a purchase from Connard. Everything was done to make the long distance purchase for my sisters 60th birthday a success. And the packaging must have been great as it got a special mention when my sister made contact to thank me. 5*
Reply from connards.co.uk
Thank you so very much for your kind review of us. It is greatly appreciated and we are delighted that you and your sister are so pleased with our service. With our thanks again and our best wishes, Andrew Connard
Verified
Reply from connards.co.uk
Thank you very much indeed for you kind review of us. It is very much appreciated and with all good wishes. Andrew Connard