Reviews for AC Silver



Excellent

4.99/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 39 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 152 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
Thanks Andrew, we are absolutely impressed by the excellent quality of our new champagne bucket, the extremely fast delivery to Germany, the great packaging and last but not least the very friendly communication with you.
5.00
Excellent

Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
The service of Mr. Campbell was outstanding, always very fast replies and very informative and honest. Most important, we're really happy with what we bought
5.00
Excellent

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
thanks Andrew
I love my necklace,
5.00
Excellent

Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
This was my first time buying jewellery from AC Silver and I was very impressed with the way my purchase was dealt with. From my initial enquiry by phone, through to the description of the various choices of diamond pendant, lastly to the exquisitely packaged and prompt delivery, the entire transaction was handled efficiently, professionally and yet in a relaxed and friendly manner. I'll be back
5.00
Excellent

Date of publication
05/04/2018
Date of order
05/04/2018
05/04/2018
Incredible Service Andrew was a delight to deal with, his communication was superb. The stunning ring arrived in Australia within a few days and we were delighted with the beautiful packaging. I would highly recommend AC Silver if you are looking for a special occasion piece of jewellery or wanting to purchase a memorable gift. We are thrilled with the ring - Thanks Andrew
5.00
Excellent

Date of publication
28/03/2018
Date of order
28/03/2018
28/03/2018
This merchant went well above and beyond anything I expected. Customer service, including a minor repair to the item and expediting the order to Canada with all appropriate documentation to quickly clear customs, was beyond reproach. I would not hesitate to shop on line here again.
5.00
Excellent

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
All services were of the highest possible quality. I recommend and with most trust guarantee customers' satisfaction.
5.00
Excellent

Date of publication
18/03/2018
Date of order
18/03/2018
18/03/2018
Extremely impressed AC Silver is the best for rare items with excelllent craftsmanship, bought a Diamond Cross Pendant - received as described great quality and completely satisfied, communications are exceptional, well packed and delivered with care reached Dubai in 3 days.

Special thanks to Andrew and Team. Working with Andrew was first class. Very trust worthy highly recommend AC Silver
5.00
Excellent

Date of publication
17/03/2018
Date of order
17/03/2018
17/03/2018
Could not ask for a better buying process. Excellent communication and item arrived internationally 3 days later.
5.00
Excellent

Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Beautiful object arrived beautifully packaged. I am very pleased with my purchase.
5.00
Excellent

Date of publication
10/02/2018
Date of order
10/02/2018
10/02/2018
Your eye for the fine detail is highly appreciated The ring I selected was supported with a certificate and a short close-up movie. That made a big difference in choosing the ring. Especially because its going to be the ring with I am going to ask my girl to marry me.

The ring arrived safely in a beautiful box and looks stunning
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
I have been a customer of AC Silver for at least 12 years and they have never failed to be fully reliable and delightful to deal with. I have bought many items of exquisite jewellery and also collectables. All of these unique pieces come with full certification and are beautifully presented and packaged. I specify a day for delivery and without fail it arrives on time. I highly recommend them.
5.00
Excellent

Date of publication
02/02/2018
Date of order
02/02/2018
02/02/2018
AC Silver were simply brilliant. Andrew and Rachel were wonderful & their customer service was second to none. I was looking for an engagement ring but couldn't find it until I saw it on their site. Buying on line was challenging for me but their no quibbles return policy reassured me. It arrived beautifully packaged with all the paperwork. The ring is gorgeous and isn't going back Thank you x
5.00
Excellent

Date of publication
22/01/2018
Date of order
18/01/2018
22/01/2018
From America... we had the pleasure of working with AC Silver on the purchase of a lovely cameo necklace. They responded quickly and were most professional Our transaction went very smoothly; and the cameo was simply marvelous To know that we could contact a jeweler in the UK that we did not know at all and find such excellent service and satisfaction is amazing.
5.00
Excellent

Date of publication
13/01/2018
Date of order
13/01/2018
13/01/2018
My girlfriend picked out a wonderful antique (c.1920) pearl & diamond ring. She hinted it was an ideal engagement ring... Unknown to her, I'd bought the ring on-line. The experience was fantastic. I was kept informed via email, the delivery was fast, and the ring well packaged. The ring was exactly as described and came with all manner of info. Thanks ACSilver P.s. she said yes Cheers, Rob
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
I saw a bone handled carving set late one evening and e mailed AC Silver. The response was fast and under 4 days later my item was delivered. It's always a gamble buying antiques online. . . but in this case the beautiful carving set exceeded expectations. Also nice that delivery and insurance during transit were both included in the price.
5.00
Excellent

Date of publication
04/01/2018
Date of order
04/01/2018
04/01/2018
Excellent experience.
5.00
Excellent

Date of publication
03/01/2018
Date of order
03/01/2018
03/01/2018
I have bought beautiful jewellery twice from this shop and on both occasions the experience was very positive. The friendly staff were very patient and helpful and I am absolutely thrilled with my beautiful ring. Love the fact that I received detailed diamond reports with my purchase and everything was packaged beautifully. Would recommend anyone wanting a very special piece to use AC Silver.
5.00
Excellent

Date of publication
02/01/2018
Date of order
02/01/2018
02/01/2018
The items are are always well packaged and are exactly as described.
It is a pleasure to purchase an article online from a business , where one has never been disappointed in what one has purchased.
5.00
Excellent

Date of publication
06/12/2017
Date of order
06/12/2017
06/12/2017
I recently bought an item at AC Silver and it is a great one and I am very pleased with. It is of high quality.

I am so much deighted and grateful for the assistance of the company staf and for the Director's help himself.

I high recommended to purchase in this company.
5.00
Excellent

Date of publication
31/10/2017
Date of order
31/10/2017
31/10/2017
I am delighted with the silver dish. It arrived in excellent condition and in exceptional time. Your service was given in a courteous and professional manner. I have ordered many items over the internet, but have never been attended to so well Well done AC Silver
5.00
Excellent

Date of publication
23/10/2017
Date of order
23/10/2017
23/10/2017
Very professional company to deal with.
5.00
Excellent

Date of publication
18/10/2017
Date of order
18/10/2017
18/10/2017
Perfect transaction in all aspects of this purchase
5.00
Excellent

Date of publication
30/09/2017
Date of order
30/09/2017
30/09/2017
I recently bought a handsome, one-of-a-kind, pair of cufflinks from this shop.
It arrived within a week (free shipping) to Hawaii............beautifully packaged
and included a thoughtful appraisal for insurance purposes.
More STARS needed for this exceptional shop
5.00
Excellent

Date of publication
20/09/2017
Date of order
20/09/2017
20/09/2017
The magnificent candlesticks arrived yesterday evening as you promised. Delivery was super quick and the packing was meticulously perfect. Your service from beginning to end is excellent irrespective of what the value of the object is. Andrew you and your staff are very professional and communication ran smoothly throughout the process. Your service is second to none.
5.00
Excellent

Date of publication
15/09/2017
Date of order
15/09/2017
15/09/2017
Such a pleasurable experience dealing with A C Silver. They are courteous, professional and very helpful from initial enquiry to receipt of goods, which was beautifully presented and gift wrapped. Detailed information regarding the purchase for insurance purposes. I would have no hesitation in recommending them.
5.00
Excellent

Date of publication
13/09/2017
Date of order
13/09/2017
13/09/2017
My stunning diamond brooch has arrived; beautifully presented and so carefully packaged and documented. I had high hopes for it and it has surpassed my expectations. Thank you, Andrew and your staff, for the meticulous care you have shown to me throughout, from my initial enquiry to final purchase; the process has been an absolute pleasure; your service is second to none. Until the next time
5.00
Excellent

Date of publication
04/09/2017
Date of order
04/09/2017
04/09/2017
I found AC Silver after months of searching for the perfect engagement ring.
Andrew made the entire process 100 painless, ensuring I was well informed before proceeding with purchase. Once purchase was complete,the ring arrived within 24x hours, immaculately packaged.The ring exceeded all expectations, just as Andrew promised it would Andrew takes great pride in his work, and it really shows
5.00
Excellent

Date of publication
22/08/2017
Date of order
22/08/2017
22/08/2017
Friendly and efficient service, excellent discrete packaging and very satisfactory purchase
5.00
Excellent

Date of publication
09/08/2017
Date of order
07/08/2017
09/08/2017
Everything about our purchase was 5 star - communication, honesty, professionalism, kindness, and - of course - the ring which went well beyond our expectations in beauty, quality and satisfaction. Genuine pleasure to encounter this fine business.
5.00
Excellent

Date of publication
31/07/2017
Date of order
31/07/2017
31/07/2017
I received the Mermaid Salts today and I was beyond delighted with how incredible they are.They are remarkable and I am without doubt they have enchanted all the people privileged to have viewed them in person.This transaction has been so very effortless and with the up most of cordial professionalism. I would without hesitation conduct business with you again.
5.00
Excellent

Date of publication
24/07/2017
Date of order
24/07/2017
24/07/2017
I was delighted to find just the watch chain I had been looking for over many years. The detailed description and pictures were exact.
Andrew replied promptly to my enquiry.
Payment and delivery was prompt and efficient and the chain was exactly as depicted on the web everything that I had hoped it would be.
AC Silver is very impressive and their web site is well worth a look.
5.00
Excellent

Date of publication
11/07/2017
Date of order
11/07/2017
11/07/2017
I was extremely impressed by the plateau. The detail is so sharp and it is truly magnificent.It is a centrepiece on its own and has highlighted the punch bowl that I had previously bought from you. I am really glad to own it and I really would like to thank you for all the superb items that you put on your site.
5.00
Excellent

Date of publication
24/06/2017
Date of order
24/06/2017
24/06/2017
Delivery from AC was as promised but two additional days delayed delivery in the US. Help and information from AC Silver was excellent. The quality of the ring is very good, and pleased my wife.

I am impressed with AC Silver experience, knowledge, and enthusiasm. I have met with jewelers across the world due to my job travel- AC Silver exceeded my expectations.
4.67
Excellent

Date of publication
15/06/2017
Date of order
15/06/2017
15/06/2017
Dealing with Mr. Campbell was the paradigm of how a business transaction should take place. More than that, he took pains to make everything clear and pleasant. As a collector, I would love the opportunity to interact with him again.
5.00
Excellent

Date of publication
31/05/2017
Date of order
31/05/2017
31/05/2017
A marvellous transaction abetted by the courteous and super-attentive Andrew Campbell himself - with our request for details (for a claret jug) dealt with promptly over a bank holiday weekend.
Fantastic customer service, and meticulous packing of a beautifully restored and cleaned piece, altogether a very happy ending.
5.00
Excellent

Date of publication
05/05/2017
Date of order
03/05/2017
05/05/2017
Excellent service, product and delivery time
5.00
Excellent

Date of publication
03/05/2017
Date of order
03/05/2017
03/05/2017
I cannot describe the delight I felt when opening my exquisitely presented package. Andrew obviously takes great pride in what he does. The experience is so much greater than just buying an item from him. My ring was everything I expected and more. The descriptions and images on his site are so informative. I would have no hesitation in recommending him, and will definitely visit on-line again.
5.00
Excellent

Date of publication
01/05/2017
Date of order
01/05/2017
01/05/2017
Everything about this purchase was excellent. I would be only too pleased to buy again from Mr Campbell.
5.00
Excellent

AC Silver customer reviews

AC Silver

Antique Silverware & Diamond and Gemstone Jewellery

AC Silver specialises in antique sterling silver in addition to antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, and benefits from having a product video and multiple images, so you can truly appreciate the beauty of any item before purchasing. With a large worldwide base AC Silver offers FREE International shipping. All items are individually quality checked, polished and professionally packed on dispatch ensuring not only high quality acquisitions, but a service to match.

Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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