Certificate for AC Silver
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
31/07/2014
Valid until
30/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for AC Silver
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- Delivery
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- Goods
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- Customer service
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Experience with AC Silver
Date of publication
12/04/2019
Date of order
05/03/2019
12/04/2019
I ordered an item of silver, which AC Silver kindly agreed to do on layaway terms. The communication was always courteous and prompt. The item arrived as scheduled. AC Silver included complimentary silver care items which was a nice touch - mist thoughtful was a silver storage pouch. A seamless transaction; I would certainly buy from Mr Campbell again.
Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
I have now bought three items of beautiful old jewellery from AC Silver. Andrew and his team are friendly, polite and helpful. All emails are responded to within 24 hours, but usually within minutes It is a pleasure to receive a package from AC Silver: a delight to see and open in itself. I will be happy to continue being a loyal customer and I regularly browse the website. Thank you Kate
Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Everything was PERFECT with this order. The product, the packaging, the swift delivery. I am most pleased and satisfied with this company and will be back I am sure.
Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
I bought a beautiful 18ct Gold Albert Chain and am absolutely delighted with my purchase. The chain is superb and of excellent quality. The packaging and presentation were outstanding and extremely professional. Customer service communication was prompt and helpful throughout. Highly recommended.
Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
The contact was very good and above all fast The ordered goods were packed very well, was there within 48 hours and in an excellent condition I can only recommend ACS and would go back anytime
Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Excellent in all aspects; Andrew was very knowledgeable & informative; Earrings are spectacular & true in person to how they appeared on the website & how Andrew represented them to be. Andrew provided an excellent, professional Certification of the earrings’ origin (Victorian), authenticity, the specifics including gold karat, design, & a formal statement of value perfect for insurance.
Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
I was unsure of buying online from a company I had never heard of. I wanted quit an unusual ring & colour of stone so was delighted to find it after lots of online search. But I can definitely say, from my first enquirey of email I was given all the necessary information to make me feel at ease. Andrew has excellent customer service & communication skills.. I can’t recommend shopping here enough.
Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
Stunning ring. Stunning packaging and excellent service. Prompt replies from Andrew via email, no hard sell, the ring sold itself in all honesty though. Thank you to Andrew and his staff for everything.
Date of publication
04/02/2019
Date of order
04/02/2019
04/02/2019
The exceptional brooch is really wonderful, the price very good. Processing of the purchase was optimal.
Date of publication
02/02/2019
Date of order
02/02/2019
02/02/2019
I discovered a perfect antique silver teapot at AC Silver and after several enquiries with the vendor have decided to purchase it. In every instance, the vendor replied personally and has made the purchase experience one in which he clearly values relationships with customers. I highly recommend Andrew Campbell for his charm, passion and exquisite stock.
Date of publication
31/01/2019
Date of order
31/01/2019
31/01/2019
Dealing with Andrew and the AC Silver team has been a pleasure. From the moment that I made my first enquiry to receiving my silver was outstanding service at its best. The pieces are exactly as described and a pleasure to own. I would recommend AC Silver to everyone.
Date of publication
20/01/2019
Date of order
20/01/2019
20/01/2019
Communication and service through the whole process was excellent. Staff were delightful to deal with. I was highly impressed with the care and attention put into packaging. Would highly recommend this company.
Date of publication
19/01/2019
Date of order
19/01/2019
19/01/2019
I treated myself to a lovely Aquamarine ring. I am thrilled.The ring is stunning at a fair price with brilliant service. Would definately buy more from this seller and wholeheartedly recommend to others.
Date of publication
18/01/2019
Date of order
18/01/2019
18/01/2019
I’m a repeat customer so that shows how brilliant Andrew’s items are. I’m so pleased with all my lovely items and my last one ,the large diamond platinum ring is exceptional i’m Over the moon with it. I am so pleased with all my beautiful pieces and the service is exceptional. I get a buzz opening the professionally wrapped items , they are done superbly. Looking forward to my next fab purchase.
Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
I´ve never seen something more magnificent than the brooch which I received. It´s my 6th purchase in this shop and I´m sure it is not the last one. All the items are truly amazing. The way of presentation (many photos, videos and details), enclosed certificates, great communication, prompt delivery, impeccable service and extra additional information make this shop second to none. Olga,Czech Repu
Date of publication
11/01/2019
Date of order
11/01/2019
11/01/2019
My transaction with AC Silver was a painless and pleasant experience. Helpful staff and a superb piece of jewellery which reflected the description shown on the website. Thank you.
Date of publication
29/12/2018
Date of order
29/12/2018
29/12/2018
It has been an absolute pleasure shopping with AC Silver; Andrew was quick to respond to my email queries in a friendly and informative manner, offering help and advice, swiftly.
The goods arrived promptly, packaged beautifully and with essential paperwork bound, to keep safe.
The jewellery itself was exactly as described/pictured online; stunning and of exquisite quality.
An absolute pleasure
The goods arrived promptly, packaged beautifully and with essential paperwork bound, to keep safe.
The jewellery itself was exactly as described/pictured online; stunning and of exquisite quality.
An absolute pleasure
Date of publication
26/12/2018
Date of order
26/12/2018
26/12/2018
We received the ring we ordered it was fabulous and nothing but great things to say about the personal service and quality of the items we have bought.
I reccomend AC Silver and if you dont buy their items I will
I reccomend AC Silver and if you dont buy their items I will
Date of publication
22/12/2018
Date of order
22/12/2018
22/12/2018
Dear Andrew
I want to thank you again for all the things you did for me.
I never met such a great seller like you.
The ring and the claret jug was exactly as described.
Everything was perfect starting on the high quality of the things I bought, great and quick one day shipping and the best customer service ever ending.
I definitely will come back to make more purchases.
Marcel
I want to thank you again for all the things you did for me.
I never met such a great seller like you.
The ring and the claret jug was exactly as described.
Everything was perfect starting on the high quality of the things I bought, great and quick one day shipping and the best customer service ever ending.
I definitely will come back to make more purchases.
Marcel
Date of publication
12/12/2018
Date of order
12/12/2018
12/12/2018
I came across this wonderful shop via 1stdibs.com in the U.S.
This store operates at a standard we hope to emulate in our business. The pieces have arrived beautifully packaged with every piece of documentation one could want.
And since I'm in the "States," it's amazing to have my orders arrive so quickly.
Well done
This store operates at a standard we hope to emulate in our business. The pieces have arrived beautifully packaged with every piece of documentation one could want.
And since I'm in the "States," it's amazing to have my orders arrive so quickly.
Well done
Date of publication
10/12/2018
Date of order
10/12/2018
10/12/2018
ACS is known for its standard of excellence in every respect. Thank you Andrew & staff, it's a great pleasure to purchase in your shop.
Date of publication
09/12/2018
Date of order
05/12/2018
09/12/2018
High professional service
Date of publication
07/12/2018
Date of order
07/12/2018
07/12/2018
I have previously purchased from AC Silver and always have found the service to be excellent and the producte fairly priced, and very good value compared with other offerings. Always beautifully packed with speedy delivery. I thoroughly recommend AC Silver.
Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
A really enjoyable experience dealing with Andrew. Item was better than described. The delivery was fast I felt very secure with its handling. It’s very reassuring that businesses like this still exists in our country today. Very highly recommended and will certainly keep in touch for further purchases.
Date of publication
17/11/2018
Date of order
17/11/2018
17/11/2018
Arrived promptly, packaged excellently, came with a valuation report for insurance purposes, background information on the piece and complimentary silver cloth. All in, great service. This is a gift for my husband as he collects vesta cases and he will love it.
Thank you so much
Thank you so much
Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
Owning and wearing this set gives me much pleasure now and definitely for many years to come.
Thank you for your custom AC Silver
Thank you for your custom AC Silver
Date of publication
17/10/2018
Date of order
16/10/2018
17/10/2018
This is my 3rd purchase from AC Silver, and as before, I am totally delighted with every aspect of my purchase. Should I ever be in Newcastle, I will certainly go to the 'real' shop.
Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
I cannot find words which would convey my enthusiasm. I´m a returning customer and this shop is really second to none - detailed presentation of the items, amazing quality of jewellery, pleasant communication, wonderful packaging and providing extra information ever after arrival of the item. If you long for a truly stunning piece of jewellery, it´s a waste of time to look for it anywhere else :)
Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
The experience with AC Silver has been exceptional, from start to finish. Courteous, efficient, professional and thoroughly pleasant. My purchase was extremely well wrapped, promptly shipped, and, when unwrapped, proved to be even better condition than anticipated. I unreservedly recommend them.
Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Perfect customer service. Beautiful pasckaging. Gorgeous antique ring.
Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
Packed perfectly. Delivered overnight. Good value compared with London Antique Silver dealers.
Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Really great service. My brooch looked exactly as the photos indicated, delivery was quick and it was beautifully wrapped, and Rachel was so helpful. I'd very happily recommend.
Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
I live in Germany and have bought a nice ring online at ACS. I'm overjoyed to have done it. The contact and the advice were so nice and the article arrived quickly and super well packed. I can only recommend to shop here. An excellent seller, a great team. Many thanks.
Date of publication
31/08/2018
Date of order
31/08/2018
31/08/2018
I think AC Silver has a fantastic website. Andrew Campbell's videos are always interesting, enticing and thorough. I think they give the buyer a great deal of confidence in the seriousness of the company and the quality of their offerings. I am delighted with the drinks tray I purchased. Never having seen it in person, I was very impressed with it's beauty and pristine condition when it arrived
Date of publication
10/08/2018
Date of order
10/08/2018
10/08/2018
It was a pleasure to purchase a stunning piece of superb quality from AC Silver. Every detail, from the product description, to communication to packaging and delivery was meticulously executed, and I heartily recommend this shop
Date of publication
07/08/2018
Date of order
07/08/2018
07/08/2018
The pendant is truly an amazing piece of jewellery. The motiff is so delicate and the sparkling diamonds catch attention immediately. The wrapping is worth mentioning too. I was impressed with our quick and friendly communication on personal level, prompt delivery, and last but not least with your website it was almost as if I were in your shop and you showed me the pendant. Many thanks
Date of publication
28/07/2018
Date of order
28/07/2018
28/07/2018
Ordering jewellery of any kind online can be a real hit-or-miss affair as often the item doesn't live up to the image on-screen but this purchase was the exception, in fact the ring looked even better in reality. The presentation of the ring was superb, and the speed of the delivery 1st rate. All in all an outstanding experience and would not hesitate to recommend ACSilver to others.
Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
A beautiful brooch in fantastic wrapping. Everything about this purchase was exemplary. Thank you and I hope to purchase more beauties in the future.
Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
I purchased this product from overseas and was very impressed with the customer service /contact. The product arrived beautifully packaged within about 5 days of purchase .......in a huge box
It was exactly as described and perfect in every way.
I would have no hesitation in recommending ac silver or purchasing from them again.. A huge thank you
It was exactly as described and perfect in every way.
I would have no hesitation in recommending ac silver or purchasing from them again.. A huge thank you
Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
My ring was exactly as pictured. Honestly, this was what drew me to the ring in the first place. Buying jewelry online is difficult when so many sellers use digital or mannequin fingers. Just show me what it looks like on a real person please Anyway, great photos, I LOVE my wedding ring, service and presentation excellent as well. Highly recommended
AC Silver
Antique Silverware & Diamond and Gemstone Jewellery
AC Silver was certified by Trusted Shops on 31/07/2014.
AC Silver specialises in antique sterling silver in addition to antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, and benefits from having a product video and multiple images, so you can truly appreciate the beauty of any item before purchasing. With a large worldwide base AC Silver offers FREE International shipping. All items are individually quality checked, polished and professionally packed on dispatch ensuring not only high quality acquisitions, but a service to match.
Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
NE2 2SU Newcastle Upontyne
United Kingdom
Tel: +44 (0) 191 2402 645
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
Genuine customer reviews for more trust
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Customer reviews