Certificate for AC Silver
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
31/07/2014
Valid until
30/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for AC Silver
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- Delivery
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- Goods
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- Customer service
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Experience with AC Silver
Date of publication
12/12/2018
Date of order
12/12/2018
12/12/2018
I came across this wonderful shop via 1stdibs.com in the U.S.
This store operates at a standard we hope to emulate in our business. The pieces have arrived beautifully packaged with every piece of documentation one could want.
And since I'm in the "States," it's amazing to have my orders arrive so quickly.
Well done
This store operates at a standard we hope to emulate in our business. The pieces have arrived beautifully packaged with every piece of documentation one could want.
And since I'm in the "States," it's amazing to have my orders arrive so quickly.
Well done
Date of publication
10/12/2018
Date of order
10/12/2018
10/12/2018
ACS is known for its standard of excellence in every respect. Thank you Andrew & staff, it's a great pleasure to purchase in your shop.
Date of publication
09/12/2018
Date of order
05/12/2018
09/12/2018
High professional service
Date of publication
07/12/2018
Date of order
07/12/2018
07/12/2018
I have previously purchased from AC Silver and always have found the service to be excellent and the producte fairly priced, and very good value compared with other offerings. Always beautifully packed with speedy delivery. I thoroughly recommend AC Silver.
Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
A really enjoyable experience dealing with Andrew. Item was better than described. The delivery was fast I felt very secure with its handling. It’s very reassuring that businesses like this still exists in our country today. Very highly recommended and will certainly keep in touch for further purchases.
Date of publication
17/11/2018
Date of order
17/11/2018
17/11/2018
Arrived promptly, packaged excellently, came with a valuation report for insurance purposes, background information on the piece and complimentary silver cloth. All in, great service. This is a gift for my husband as he collects vesta cases and he will love it.
Thank you so much
Thank you so much
Date of publication
06/11/2018
Date of order
06/11/2018
06/11/2018
Owning and wearing this set gives me much pleasure now and definitely for many years to come.
Thank you for your custom AC Silver
Thank you for your custom AC Silver
Date of publication
17/10/2018
Date of order
16/10/2018
17/10/2018
This is my 3rd purchase from AC Silver, and as before, I am totally delighted with every aspect of my purchase. Should I ever be in Newcastle, I will certainly go to the 'real' shop.
Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
I cannot find words which would convey my enthusiasm. I´m a returning customer and this shop is really second to none - detailed presentation of the items, amazing quality of jewellery, pleasant communication, wonderful packaging and providing extra information ever after arrival of the item. If you long for a truly stunning piece of jewellery, it´s a waste of time to look for it anywhere else :)
Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
The experience with AC Silver has been exceptional, from start to finish. Courteous, efficient, professional and thoroughly pleasant. My purchase was extremely well wrapped, promptly shipped, and, when unwrapped, proved to be even better condition than anticipated. I unreservedly recommend them.
Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Perfect customer service. Beautiful pasckaging. Gorgeous antique ring.
Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
Packed perfectly. Delivered overnight. Good value compared with London Antique Silver dealers.
Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Really great service. My brooch looked exactly as the photos indicated, delivery was quick and it was beautifully wrapped, and Rachel was so helpful. I'd very happily recommend.
Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
I live in Germany and have bought a nice ring online at ACS. I'm overjoyed to have done it. The contact and the advice were so nice and the article arrived quickly and super well packed. I can only recommend to shop here. An excellent seller, a great team. Many thanks.
Date of publication
31/08/2018
Date of order
31/08/2018
31/08/2018
I think AC Silver has a fantastic website. Andrew Campbell's videos are always interesting, enticing and thorough. I think they give the buyer a great deal of confidence in the seriousness of the company and the quality of their offerings. I am delighted with the drinks tray I purchased. Never having seen it in person, I was very impressed with it's beauty and pristine condition when it arrived
Date of publication
10/08/2018
Date of order
10/08/2018
10/08/2018
It was a pleasure to purchase a stunning piece of superb quality from AC Silver. Every detail, from the product description, to communication to packaging and delivery was meticulously executed, and I heartily recommend this shop
Date of publication
07/08/2018
Date of order
07/08/2018
07/08/2018
The pendant is truly an amazing piece of jewellery. The motiff is so delicate and the sparkling diamonds catch attention immediately. The wrapping is worth mentioning too. I was impressed with our quick and friendly communication on personal level, prompt delivery, and last but not least with your website it was almost as if I were in your shop and you showed me the pendant. Many thanks
Date of publication
28/07/2018
Date of order
28/07/2018
28/07/2018
Ordering jewellery of any kind online can be a real hit-or-miss affair as often the item doesn't live up to the image on-screen but this purchase was the exception, in fact the ring looked even better in reality. The presentation of the ring was superb, and the speed of the delivery 1st rate. All in all an outstanding experience and would not hesitate to recommend ACSilver to others.
Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
A beautiful brooch in fantastic wrapping. Everything about this purchase was exemplary. Thank you and I hope to purchase more beauties in the future.
Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
I purchased this product from overseas and was very impressed with the customer service /contact. The product arrived beautifully packaged within about 5 days of purchase .......in a huge box
It was exactly as described and perfect in every way.
I would have no hesitation in recommending ac silver or purchasing from them again.. A huge thank you
It was exactly as described and perfect in every way.
I would have no hesitation in recommending ac silver or purchasing from them again.. A huge thank you
Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
My ring was exactly as pictured. Honestly, this was what drew me to the ring in the first place. Buying jewelry online is difficult when so many sellers use digital or mannequin fingers. Just show me what it looks like on a real person please Anyway, great photos, I LOVE my wedding ring, service and presentation excellent as well. Highly recommended
Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Dear Rachel,
I was absolutely delighted with my parcel this morning. At first I wondered why it was so large but had no problem seeing why once I opened it.
The packaging, wrapping, paperwork and service was second to none. I am delighted with my very, very pretty ring and find the symmetry and colour absolutely beautiful.
I am very tempted to continue spending(), and at some point I will
I was absolutely delighted with my parcel this morning. At first I wondered why it was so large but had no problem seeing why once I opened it.
The packaging, wrapping, paperwork and service was second to none. I am delighted with my very, very pretty ring and find the symmetry and colour absolutely beautiful.
I am very tempted to continue spending(), and at some point I will
Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
The ring was exactly how pictured on the website. The customer service was impeccable, with Andrew being thoughtful and attentive thought it.
I would definitely recommend to my friends and family and am throroughly satisfied with the order. Presentstion of the items on delivery is impeccable and I was impressed with the be thought and care put in to the wrapping and sending.
I would definitely recommend to my friends and family and am throroughly satisfied with the order. Presentstion of the items on delivery is impeccable and I was impressed with the be thought and care put in to the wrapping and sending.
Date of publication
04/05/2018
Date of order
04/05/2018
04/05/2018
AC Silver is at the top of my list for its range of high quality silver, attentiveness to my enquiries, efficiency of service and excellence of packaging, in my case for travel across the globe.
Date of publication
28/04/2018
Date of order
28/04/2018
28/04/2018
Excellent pre purchase correspondence.
The item was delivered from the UK to Australia in 6 days. Fantastic.
Most pleased with the item. Above my expectations.
The item was delivered from the UK to Australia in 6 days. Fantastic.
Most pleased with the item. Above my expectations.
Date of publication
22/04/2018
Date of order
22/04/2018
22/04/2018
I purchased an RAF sterling cigarette case, an item I now cherish. The service and communication from Andrew was superb. Visit AC Silver, the most beautiful items on any website
Jeffrey G.
USA
Jeffrey G.
USA
Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
Thanks Andrew, we are absolutely impressed by the excellent quality of our new champagne bucket, the extremely fast delivery to Germany, the great packaging and last but not least the very friendly communication with you.
Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
The service of Mr. Campbell was outstanding, always very fast replies and very informative and honest. Most important, we're really happy with what we bought
Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
thanks Andrew
I love my necklace,
I love my necklace,
Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
This was my first time buying jewellery from AC Silver and I was very impressed with the way my purchase was dealt with. From my initial enquiry by phone, through to the description of the various choices of diamond pendant, lastly to the exquisitely packaged and prompt delivery, the entire transaction was handled efficiently, professionally and yet in a relaxed and friendly manner. I'll be back
Date of publication
05/04/2018
Date of order
05/04/2018
05/04/2018
Incredible Service Andrew was a delight to deal with, his communication was superb. The stunning ring arrived in Australia within a few days and we were delighted with the beautiful packaging. I would highly recommend AC Silver if you are looking for a special occasion piece of jewellery or wanting to purchase a memorable gift. We are thrilled with the ring - Thanks Andrew
Date of publication
28/03/2018
Date of order
28/03/2018
28/03/2018
This merchant went well above and beyond anything I expected. Customer service, including a minor repair to the item and expediting the order to Canada with all appropriate documentation to quickly clear customs, was beyond reproach. I would not hesitate to shop on line here again.
Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
All services were of the highest possible quality. I recommend and with most trust guarantee customers' satisfaction.
Date of publication
18/03/2018
Date of order
18/03/2018
18/03/2018
Extremely impressed AC Silver is the best for rare items with excelllent craftsmanship, bought a Diamond Cross Pendant - received as described great quality and completely satisfied, communications are exceptional, well packed and delivered with care reached Dubai in 3 days.
Special thanks to Andrew and Team. Working with Andrew was first class. Very trust worthy highly recommend AC Silver
Special thanks to Andrew and Team. Working with Andrew was first class. Very trust worthy highly recommend AC Silver
Date of publication
17/03/2018
Date of order
17/03/2018
17/03/2018
Could not ask for a better buying process. Excellent communication and item arrived internationally 3 days later.
Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Beautiful object arrived beautifully packaged. I am very pleased with my purchase.
Date of publication
10/02/2018
Date of order
10/02/2018
10/02/2018
Your eye for the fine detail is highly appreciated The ring I selected was supported with a certificate and a short close-up movie. That made a big difference in choosing the ring. Especially because its going to be the ring with I am going to ask my girl to marry me.
The ring arrived safely in a beautiful box and looks stunning
The ring arrived safely in a beautiful box and looks stunning
Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
I have been a customer of AC Silver for at least 12 years and they have never failed to be fully reliable and delightful to deal with. I have bought many items of exquisite jewellery and also collectables. All of these unique pieces come with full certification and are beautifully presented and packaged. I specify a day for delivery and without fail it arrives on time. I highly recommend them.
Date of publication
02/02/2018
Date of order
02/02/2018
02/02/2018
AC Silver were simply brilliant. Andrew and Rachel were wonderful & their customer service was second to none. I was looking for an engagement ring but couldn't find it until I saw it on their site. Buying on line was challenging for me but their no quibbles return policy reassured me. It arrived beautifully packaged with all the paperwork. The ring is gorgeous and isn't going back Thank you x
Date of publication
22/01/2018
Date of order
18/01/2018
22/01/2018
From America... we had the pleasure of working with AC Silver on the purchase of a lovely cameo necklace. They responded quickly and were most professional Our transaction went very smoothly; and the cameo was simply marvelous To know that we could contact a jeweler in the UK that we did not know at all and find such excellent service and satisfaction is amazing.
AC Silver
Antique Silverware & Diamond and Gemstone Jewellery
AC Silver was certified by Trusted Shops on 31/07/2014.
AC Silver specialises in antique sterling silver in addition to antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, and benefits from having a product video and multiple images, so you can truly appreciate the beauty of any item before purchasing. With a large worldwide base AC Silver offers FREE International shipping. All items are individually quality checked, polished and professionally packed on dispatch ensuring not only high quality acquisitions, but a service to match.
Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
NE2 2SU Newcastle Upontyne
United Kingdom
Tel: +44 (0) 191 2402 645
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
Genuine customer reviews for more trust
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Customer reviews