Certificate for AC Silver

No. XA5FD8C9225E901578DD47626B8D4292D
 

Approved on
31/07/2014
Valid until
30/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for AC Silver



Excellent

5.00/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 41 Trusted Shops reviews collected in the last 12 months.
In total, AC Silver has already collected 171 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/10/2018
Date of order
16/10/2018
17/10/2018
This is my 3rd purchase from AC Silver, and as before, I am totally delighted with every aspect of my purchase. Should I ever be in Newcastle, I will certainly go to the 'real' shop.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
I cannot find words which would convey my enthusiasm. I´m a returning customer and this shop is really second to none - detailed presentation of the items, amazing quality of jewellery, pleasant communication, wonderful packaging and providing extra information ever after arrival of the item. If you long for a truly stunning piece of jewellery, it´s a waste of time to look for it anywhere else :)
5.00
Excellent

Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
The experience with AC Silver has been exceptional, from start to finish. Courteous, efficient, professional and thoroughly pleasant. My purchase was extremely well wrapped, promptly shipped, and, when unwrapped, proved to be even better condition than anticipated. I unreservedly recommend them.
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Perfect customer service. Beautiful pasckaging. Gorgeous antique ring.
5.00
Excellent

Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
Packed perfectly. Delivered overnight. Good value compared with London Antique Silver dealers.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Really great service. My brooch looked exactly as the photos indicated, delivery was quick and it was beautifully wrapped, and Rachel was so helpful. I'd very happily recommend.
5.00
Excellent

Date of publication
12/09/2018
Date of order
12/09/2018
12/09/2018
I live in Germany and have bought a nice ring online at ACS. I'm overjoyed to have done it. The contact and the advice were so nice and the article arrived quickly and super well packed. I can only recommend to shop here. An excellent seller, a great team. Many thanks.
5.00
Excellent

Date of publication
31/08/2018
Date of order
31/08/2018
31/08/2018
I think AC Silver has a fantastic website. Andrew Campbell's videos are always interesting, enticing and thorough. I think they give the buyer a great deal of confidence in the seriousness of the company and the quality of their offerings. I am delighted with the drinks tray I purchased. Never having seen it in person, I was very impressed with it's beauty and pristine condition when it arrived
5.00
Excellent

Date of publication
10/08/2018
Date of order
10/08/2018
10/08/2018
It was a pleasure to purchase a stunning piece of superb quality from AC Silver. Every detail, from the product description, to communication to packaging and delivery was meticulously executed, and I heartily recommend this shop
5.00
Excellent

Date of publication
07/08/2018
Date of order
07/08/2018
07/08/2018
The pendant is truly an amazing piece of jewellery. The motiff is so delicate and the sparkling diamonds catch attention immediately. The wrapping is worth mentioning too. I was impressed with our quick and friendly communication on personal level, prompt delivery, and last but not least with your website it was almost as if I were in your shop and you showed me the pendant. Many thanks
5.00
Excellent

Date of publication
28/07/2018
Date of order
28/07/2018
28/07/2018
Ordering jewellery of any kind online can be a real hit-or-miss affair as often the item doesn't live up to the image on-screen but this purchase was the exception, in fact the ring looked even better in reality. The presentation of the ring was superb, and the speed of the delivery 1st rate. All in all an outstanding experience and would not hesitate to recommend ACSilver to others.
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
A beautiful brooch in fantastic wrapping. Everything about this purchase was exemplary. Thank you and I hope to purchase more beauties in the future.
5.00
Excellent

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
I purchased this product from overseas and was very impressed with the customer service /contact. The product arrived beautifully packaged within about 5 days of purchase .......in a huge box
It was exactly as described and perfect in every way.
I would have no hesitation in recommending ac silver or purchasing from them again.. A huge thank you
5.00
Excellent

Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
My ring was exactly as pictured. Honestly, this was what drew me to the ring in the first place. Buying jewelry online is difficult when so many sellers use digital or mannequin fingers. Just show me what it looks like on a real person please Anyway, great photos, I LOVE my wedding ring, service and presentation excellent as well. Highly recommended
5.00
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Dear Rachel,

I was absolutely delighted with my parcel this morning. At first I wondered why it was so large but had no problem seeing why once I opened it.
The packaging, wrapping, paperwork and service was second to none. I am delighted with my very, very pretty ring and find the symmetry and colour absolutely beautiful.
I am very tempted to continue spending(), and at some point I will
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
The ring was exactly how pictured on the website. The customer service was impeccable, with Andrew being thoughtful and attentive thought it.
I would definitely recommend to my friends and family and am throroughly satisfied with the order. Presentstion of the items on delivery is impeccable and I was impressed with the be thought and care put in to the wrapping and sending.
5.00
Excellent

Date of publication
04/05/2018
Date of order
04/05/2018
04/05/2018
AC Silver is at the top of my list for its range of high quality silver, attentiveness to my enquiries, efficiency of service and excellence of packaging, in my case for travel across the globe.
5.00
Excellent

Date of publication
28/04/2018
Date of order
28/04/2018
28/04/2018
Excellent pre purchase correspondence.
The item was delivered from the UK to Australia in 6 days. Fantastic.
Most pleased with the item. Above my expectations.
5.00
Excellent

Date of publication
22/04/2018
Date of order
22/04/2018
22/04/2018
I purchased an RAF sterling cigarette case, an item I now cherish. The service and communication from Andrew was superb. Visit AC Silver, the most beautiful items on any website

Jeffrey G.
USA
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
Thanks Andrew, we are absolutely impressed by the excellent quality of our new champagne bucket, the extremely fast delivery to Germany, the great packaging and last but not least the very friendly communication with you.
5.00
Excellent

Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
The service of Mr. Campbell was outstanding, always very fast replies and very informative and honest. Most important, we're really happy with what we bought
5.00
Excellent

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
thanks Andrew
I love my necklace,
5.00
Excellent

Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
This was my first time buying jewellery from AC Silver and I was very impressed with the way my purchase was dealt with. From my initial enquiry by phone, through to the description of the various choices of diamond pendant, lastly to the exquisitely packaged and prompt delivery, the entire transaction was handled efficiently, professionally and yet in a relaxed and friendly manner. I'll be back
5.00
Excellent

Date of publication
05/04/2018
Date of order
05/04/2018
05/04/2018
Incredible Service Andrew was a delight to deal with, his communication was superb. The stunning ring arrived in Australia within a few days and we were delighted with the beautiful packaging. I would highly recommend AC Silver if you are looking for a special occasion piece of jewellery or wanting to purchase a memorable gift. We are thrilled with the ring - Thanks Andrew
5.00
Excellent

Date of publication
28/03/2018
Date of order
28/03/2018
28/03/2018
This merchant went well above and beyond anything I expected. Customer service, including a minor repair to the item and expediting the order to Canada with all appropriate documentation to quickly clear customs, was beyond reproach. I would not hesitate to shop on line here again.
5.00
Excellent

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
All services were of the highest possible quality. I recommend and with most trust guarantee customers' satisfaction.
5.00
Excellent

Date of publication
18/03/2018
Date of order
18/03/2018
18/03/2018
Extremely impressed AC Silver is the best for rare items with excelllent craftsmanship, bought a Diamond Cross Pendant - received as described great quality and completely satisfied, communications are exceptional, well packed and delivered with care reached Dubai in 3 days.

Special thanks to Andrew and Team. Working with Andrew was first class. Very trust worthy highly recommend AC Silver
5.00
Excellent

Date of publication
17/03/2018
Date of order
17/03/2018
17/03/2018
Could not ask for a better buying process. Excellent communication and item arrived internationally 3 days later.
5.00
Excellent

Date of publication
14/02/2018
Date of order
14/02/2018
14/02/2018
Beautiful object arrived beautifully packaged. I am very pleased with my purchase.
5.00
Excellent

Date of publication
10/02/2018
Date of order
10/02/2018
10/02/2018
Your eye for the fine detail is highly appreciated The ring I selected was supported with a certificate and a short close-up movie. That made a big difference in choosing the ring. Especially because its going to be the ring with I am going to ask my girl to marry me.

The ring arrived safely in a beautiful box and looks stunning
5.00
Excellent

Date of publication
08/02/2018
Date of order
08/02/2018
08/02/2018
I have been a customer of AC Silver for at least 12 years and they have never failed to be fully reliable and delightful to deal with. I have bought many items of exquisite jewellery and also collectables. All of these unique pieces come with full certification and are beautifully presented and packaged. I specify a day for delivery and without fail it arrives on time. I highly recommend them.
5.00
Excellent

Date of publication
02/02/2018
Date of order
02/02/2018
02/02/2018
AC Silver were simply brilliant. Andrew and Rachel were wonderful & their customer service was second to none. I was looking for an engagement ring but couldn't find it until I saw it on their site. Buying on line was challenging for me but their no quibbles return policy reassured me. It arrived beautifully packaged with all the paperwork. The ring is gorgeous and isn't going back Thank you x
5.00
Excellent

Date of publication
22/01/2018
Date of order
18/01/2018
22/01/2018
From America... we had the pleasure of working with AC Silver on the purchase of a lovely cameo necklace. They responded quickly and were most professional Our transaction went very smoothly; and the cameo was simply marvelous To know that we could contact a jeweler in the UK that we did not know at all and find such excellent service and satisfaction is amazing.
5.00
Excellent

Date of publication
13/01/2018
Date of order
13/01/2018
13/01/2018
My girlfriend picked out a wonderful antique (c.1920) pearl & diamond ring. She hinted it was an ideal engagement ring... Unknown to her, I'd bought the ring on-line. The experience was fantastic. I was kept informed via email, the delivery was fast, and the ring well packaged. The ring was exactly as described and came with all manner of info. Thanks ACSilver P.s. she said yes Cheers, Rob
5.00
Excellent

Date of publication
10/01/2018
Date of order
10/01/2018
10/01/2018
I saw a bone handled carving set late one evening and e mailed AC Silver. The response was fast and under 4 days later my item was delivered. It's always a gamble buying antiques online. . . but in this case the beautiful carving set exceeded expectations. Also nice that delivery and insurance during transit were both included in the price.
5.00
Excellent

Date of publication
04/01/2018
Date of order
04/01/2018
04/01/2018
Excellent experience.
5.00
Excellent

Date of publication
03/01/2018
Date of order
03/01/2018
03/01/2018
I have bought beautiful jewellery twice from this shop and on both occasions the experience was very positive. The friendly staff were very patient and helpful and I am absolutely thrilled with my beautiful ring. Love the fact that I received detailed diamond reports with my purchase and everything was packaged beautifully. Would recommend anyone wanting a very special piece to use AC Silver.
5.00
Excellent

Date of publication
02/01/2018
Date of order
02/01/2018
02/01/2018
The items are are always well packaged and are exactly as described.
It is a pleasure to purchase an article online from a business , where one has never been disappointed in what one has purchased.
5.00
Excellent

Date of publication
06/12/2017
Date of order
06/12/2017
06/12/2017
I recently bought an item at AC Silver and it is a great one and I am very pleased with. It is of high quality.

I am so much deighted and grateful for the assistance of the company staf and for the Director's help himself.

I high recommended to purchase in this company.
5.00
Excellent

Date of publication
31/10/2017
Date of order
31/10/2017
31/10/2017
I am delighted with the silver dish. It arrived in excellent condition and in exceptional time. Your service was given in a courteous and professional manner. I have ordered many items over the internet, but have never been attended to so well Well done AC Silver
5.00
Excellent

AC Silver customer reviews

AC Silver

Antique Silverware & Diamond and Gemstone Jewellery

AC Silver was certified by Trusted Shops on 31/07/2014.

AC Silver specialises in antique sterling silver in addition to antique, vintage and contemporary diamond and gemstone jewellery. Supplementing the retail premises in the North East of England, AC Silver has a high quality website which offers 1600 unique items of jewellery and silverware for sale. Each piece is clearly described, and benefits from having a product video and multiple images, so you can truly appreciate the beauty of any item before purchasing. With a large worldwide base AC Silver offers FREE International shipping. All items are individually quality checked, polished and professionally packed on dispatch ensuring not only high quality acquisitions, but a service to match.

Contact
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
enquiries@acsilver.co.uk
AC Silver
Owner
Andrew Stuart Campbell
35b St Georges Terrace, Jesmond
NE2 2SU Newcastle Upontyne
United Kingdom
Authorized representative
Gemma Tubbrit
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with AC Silver in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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