Review summary
Customers consistently praise the fast delivery, secure packaging, excellent product quality, and the responsive and friendly customer service. The wide, unique, and curated selection of wines and spirits is frequently appreciated, and pricing is generally considered fair and attractive. A minority of customers mention occasional delivery delays, rare suggestions for packaging improvement, isolated negative customer service incidents, and some remarks about taxes affecting prices in specific regions.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsPremium Grands Crus - en
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Verified
10-star customer service
I am really very satisfied of the customer service. I would gladly recommend the e-shop to everybody. I received the order just in time and people was very friendly and client-oriented so it was possible to receive the order in time. Thank you very much! 😊
Reply from Premium Grands Crus - en
Thank you for your feedback and enjoy the Armagnac!
Verified
I am very pleased with my order! The shipping was much quicker than I expected. Everything arrived well packed.
There is nothing that needs to be done better. If the desire is to ship luxury goods regularly, they “unboxing” could be more elegant. But that’s not a big deal for me.
Reply from Premium Grands Crus - en
Thank you for your comment and suggestion. Enjoy!
Verified
Wiederbestellerin - alles tipptopp
Ich bin rundum zufrieden - Premium Grands Crus offeriert regelmäßig Angebote, die das Champagner-Einkaufen erleichtern, und bietet dabei eine schöne wie spannende Auswahl an Top-Champagnern. Der Bestell- und Bezahlvorgang ist sicher und tranparent und die Lieferung ist unglaublich schnell und zuverlässig. Die nächste Bestellung kommt bestimmt :)
Reply from Premium Grands Crus - en
Sehr geehrte Frau,
vielen Dank für Ihren Kommentar! Das gesamte Team wünscht Ihnen einen schönen Tag
Verified
Good day, I bought a great cognac, the goods arrived quickly and intact, I will buy again and gladly. Thank you
Reply from Premium Grands Crus - en
Thank you, enjoy your cognac!
Verified
prima esperienza molto positiva; disponibili e competenti; sicurmente acquisterò ancora 🔝
Reply from Premium Grands Crus - en
Grazie per il vostro feedback positivo e a presto!
Verified
Delivery was quick and packaged well. Excellent service from start to finish. Will order again.
Reply from Premium Grands Crus - en
Thank you for your message and for placing your trust in us!
Verified
Perfect
Excellent service, excellent customer service, fair prices. Recommended!!!
Reply from Premium Grands Crus - en
Thank you! We hope you enjoy the tasting.
Verified
I put an order as apart of gift to my friend's for a NY, and when I started to worry that wine will not appear before my flight, I've reached Premium Grand Crus and the best Gentleman helped me to ship it via the air delivery with no extra cost! We were two non English speaking guys, so it was really interesting ;)) So I got it in time and I'm so grateful! I strongly recommend Premium Grand Crus and will definitely come back! Happy Christmas and NY!
Andrei Romaniuk
Reply from Premium Grands Crus - en
Thank you for your comment. We wish you a Merry Christmas and happy holidays!
Verified
Four stars on this occasion due to delays. Nonetheless, excellent service overall.
I have only awarded four stars due to a delay in the dispatch of my order. However since dispatch and subsequent delivery, the service has been exemplary. The attention to detail and quality of packing are superb. Everything ordered arrived in perfect condition.
Reply from Premium Grands Crus - en
We apologize for the delay in delivery and thank you for your feedback, which helps us improve.
Verified
Easy to order, quick dispatch and then delivery via DHL. Packaged well and delivered safe and secure
Reply from Premium Grands Crus - en
Thank you very much for your comment. Enjoy your champagne and Rosé de Provence!
Verified
Fast delivery, all bottles received in pefect condition.
Reply from Premium Grands Crus - en
Thank you – we hope you enjoy your Cognac tasting!
Verified
Sehr gute Ware, sehr gute Qualität, sehr gute Lieferung! "Personalisierung" und Grußkarte sollte man nicht so ernst nehmen. Das eine wird nicht gemacht und das andere ist ein simples Stück Din-A4-Papier. Dieser Service ist immerhin aber kostenneutral .
Reply from Premium Grands Crus - en
Vielen Dank für Ihr Feedback. Wir werden an diesen Punkten arbeiten, um Ihnen ein noch hochwertigeres Produkt anbieten zu können.
Verified
The range and packaging is top-notch
The range of champagne is really good and definitely a lot cheaper than we can find in Ireland.
Also, it was packaged perfectly. If you’re in any way concerned about bottles breaking during delivery, you need not worry. Everything was bubble wrapped and compartmentalised (very secure).
Will definitely be ordering again.
Reply from Premium Grands Crus - en
Thank you for your note and confirmation comment. See you soon!
Verified
Great experience.
Really good and quality products. I’ve placed my order and when i contacted the Support team cause i needed Express shipment, they helped me and I received the order 2 days later in 2 different country! Super service, thanks a lot Eduardo
Reply from Premium Grands Crus - en
Dear Marco,
Thank you for your comment and your rating. See you soon!
Verified
Son los mejores
Reply from Premium Grands Crus - en
Muchas gracias !
Verified
Excellence
Great selection, great packaging, great no hassle delivery.
Reply from Premium Grands Crus - en
Thank you for your order. We hope you enjoy your champagnes and cognac!
Verified
Great price and excellent service! Friendly staff as well.
Reply from Premium Grands Crus - en
Thank you for your order and your photo!
Verified
Top selection and service!
Great customer service, fast delivery!
Reply from Premium Grands Crus - en
Thank you for your comment. I hope your event :) went well!
Verified
Top service, fast delivery, easy ordering process!
Reply from Premium Grands Crus - en
Thank you!
Verified
The communication and quick service
Reply from Premium Grands Crus - en
Thank you for your comment. We hope you enjoy the tasting.
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Verified Reviews
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- NIEUL-LES-SAINTES, FRA
About
PREMIUM GRANDS CRUS specializes in a top-of-the-range selection of wines and cognacs. On our site, you'll find a range of over 300 Champagnes (major brands and winemakers), over 700 Bordeaux Grands Cr...
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