Review summary
Customers consistently praise the fit and comfort of the clothing, with many highlighting how well the items fit and the comfortable feel of the jeans and blouses. Product quality is generally appreciated, with compliments on materials and construction. The delivery process is often described positively for its speed and efficiency, and customer service is commonly noted as efficient and prompt. However, some customers experience frustration with sizing inconsistencies and find the sizing recommendations confusing or misleading. There are also concerns expressed about a decline in product quality. A few customers mention issues with unresponsive support, slow refunds, and high costs or lack of updates during the returns process.
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Verified
The Jean sizes always fit well. I also like the other trousers (non jeans) I like the floral blouses, they have such pretty patterns. I am less keen on the crops as I prefer capris in lightweight fabric for summer.
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Great jeans and good selection of colours.
A good fit and well made. I am 5'2" and 56kg. I have bought several NYDJ jeans over the years and find the Marilyn straight leg ones in size 6 (American size) always fit perfectly and are just the right length.
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Linen trousers (pants)
I ordered a size smaller than my usual U.K. size and it was still too big. Not sufficient petite sizes.
I had to return the order on 1st June and no acknowledgment that the parcel is on its way back. This is usually the case with many retailers when the return label is scanned.
The quality of the trousers was great so I was disappointed to return it and not be able to reorder.
Reply from nydj.uk
Dear Maria,
Thank you for your lovely comments on the quality of the trousers — we're only sorry the fit and our limited petite range meant you had to return them. We're sorry too that your return wasn't acknowledged; you should receive confirmation once it's scanned. Please reply quoting #19360 and we'll confirm receipt and help you find a petite size that works.
Kind regards,
The NYDJ Team
Verified
Great service.
I have used NYDJ.UK for my last three pintuck blouses ( I have a few!) as other outlets stopped delivering to my location. Their service is efficient and friendly. Well done.
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Best fitting jeans around. Slight reservation - recent ‘Marylin’ straight jeans seem a little different from others I’ve had a while - fit not quite the same. Change of supplier maybe?
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Very satisfied with all aspects of my purchase, quick prompt service. Love the pintuck blouses! Cool, easy to wear, quick drying, no ironing! Perfect! Have quite a few!
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These jeans are so light and breathable and the colours are beautiful. Definitely going to buy more. Delivery was quick and hassle free.
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I’m 76 years of age and I’m still wearing NYDJ! Still feel good and they are still a perfect fit. Fabulous
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Good service. Good quality goods. Chose wrong size last time but trousers were beautiful.
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Always excellent fit and quality - all my trousers- both winter and summer/ are NYDJ.
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I like your blouses
Medium fits perfectly for me size 14
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Gorgeous…
Always a good fit and very comfy, as well as looking good.
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Love these jeans best ever fit lovely colours and styles
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Fit perfectly over hips and waist. Lovely quality fabric.
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The jeans are very very comfortable.
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These jeans fit better than any others
The jeans are good quality and fit like no other
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I like the new waist match jeans very much
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The sizing is way out. I am aware of the difference between American and English sizes and took my advice from the website but the trousers were far too large. I was not at all pleased with the finish with buttonholes looking as if they would not stand up to much use.
Reply from nydj.uk
Dear Christine,
Thank you for taking the time to share this, and we're sorry the trousers didn't fit as expected despite following our sizing guidance — we clearly need to make that clearer. We're also concerned by your comments on the buttonhole finish and would like to look into this for you. Please get in touch quoting #19148 and we'll arrange a return and help you find the right size.
Kind regards,
The NYDJ Team
Verified
Smooth and fast delivery but customer service e-mail does not respond when one has a query!
Reply from nydj.uk
Dear Elizabeth,
Thank you for your feedback, and we're so pleased the delivery went smoothly. We're very sorry that our customer service team didn't respond to your query — that's not the experience we want you to have. Please reply to this message or email us with your order details (#19445) and we'll make sure your question is answered straight away.
Kind regards,
The NYDJ Team
Verified
cost of delivery only downside