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Review summary
Customers are generally pleased with the comfort of the products and frequently highlight the wide range of styles and colours, as well as the attractive seasonal updates. Many also express satisfaction with the fit and commend the quality of materials and construction. Delivery speed and reliability receive positive remarks, and some customers find the customer service to be friendly and helpful. However, there are notable concerns regarding inconsistencies and confusion around sizing. Some customers report thin fabric or product defects, and a number of reviews mention missing packages or unexpected delivery costs. The returns process is often described as frustrating, due to slow refunds, missing labels, and overall difficulty returning items. Additionally, some customers experience challenges in receiving timely responses or assistance from customer service.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsnydj.uk
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Verified
Returns process and refund time is way too slow. This has put me off ordering from you again as too much money is tied up if wanting to try a few pairs - this process has already been 2 weeks and I've only just had my return acknowledged and may now have to wait 30 days for the actual refund.
I ordered 2 pairs of the Ami skinny jean as I wanted a high rise skinny - these are not a high rise in my book, they're just above midi so not comfortable for me (I have found it called a midi on other websites). I'm 5ft 4 and UK size 12 so very average in sizing, so very disappointed. If you're not sure for yourself, take a note of the front rise meaurement of your favourite jeans versus these. The jeans themselves are quite thick and looked good quality, but for me the thickness of the fabric was not flattering. Sad it wasn't a match this time!
Reply from nydj.uk
Thank you for taking the time to share such detailed feedback. We’re sorry that both the fit of the Ami Skinny and the returns process did not meet your expectations. We understand your disappointment with the rise and the lengthy return and refund processing time. We will also take your feedback regarding the product description and fabric on board.
Verified
The shorts I ordered arrived promptly without fuss. They were too large and I therefore then ordered next size down and another pair of same size since the sale bargains were just so enticing! I've been a NYDJ fan for years. Pricey products but they last and they fit! The replacements arrived and are perfect and I'm just sending the original size back via the handy Evri system. Thank you.
Reply from nydj.uk
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived promptly and that exchanging for a smaller size was so straightforward. It's fantastic to know that the replacement shorts fit perfectly and that you've been a loyal NYDJ fan for many years.
We truly appreciate your kind words about the quality and fit of our products, and we're pleased that you found the Evri returns process convenient.
We hope you enjoy your new shorts and thank you for your continued support!
Kind regards,
NYDJ
Verified
Due to the number of adverts on Facebook I wondered if the adverts were genuine so I cross referenced with your website. The trousers arrived in good time and not from China with progress of my purchase until delivery. I was happy with the trousers and fit just wish I’d known about petite fit
Reply from nydj.uk
Thank you for your detailed review! We're pleased to hear that your order arrived promptly, you were kept well informed throughout the delivery process, and you're happy with the trousers and their fit. We're sorry you weren't aware of our petite styles before ordering and will certainly take your feedback on board. Enjoy wearing your NYDJ trousers!
Verified
My go to jeans.
They seem to have sorted out all the long delivery issues and difficult returns that put me off ordering. These are the most flattering and comfortable jeans I’ve ever found. Got lots of them in all cuts, material weights and a few sizes too. I live in them as they are smart and can be dressed up easily.
Reply from nydj.uk
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying ordering from us again and that you love the comfort and fit of our jeans. It’s lovely to know that NYDJ has become such a staple in your wardrobe!
Verified
Beautiful and comfortable
NYDJ are worth the investment. They fit beautifully and look great. You might need to step down a size as they run generously sized, but you won't want another jean once you find your perfect size in these jeans. Happy customer here.
Reply from nydj.uk
Thank you for such a wonderful review! We’re delighted to hear how much you love the fit and look of our jeans. Thank you as well for sharing your experience with the sizing. We hope you continue to enjoy wearing your NYDJ jeans!
Verified
Excellent!
Fast delivery. Well packed.
Excellent fit - high quality material - perfect Autumn colour. Very comfortable to wear. Worn for a long journey and kept shape.
Reply from nydj.uk
Thank you for your wonderful review! We're delighted that you love the fit, quality and beautiful autumn colour. It's great to hear that the trousers stayed comfortable and kept their shape even during a long journey. Enjoy wearing them!
Verified
I’m very happy with these jeans. They are so comfortable and are an excellent fit. I sized down as recommended. The short length was still a little too long for me so I’ve had them shortened. I’m 5ft 2in.
Reply from nydj.uk
Thank you for your detailed review! We’re so pleased to hear that the jeans are comfortable and a great fit. It’s also lovely to hear that our recommendation to size down worked well for you. We hope you enjoy wearing them!
Verified
I like the fit of the garments, especially where there's a bit of stretch. However..... the linen stretch trousers I bought (pale blue) crease even worse than straight linen which is disappointing. I forgot this when I ordered the pale pink/lilac shorts! Never mind.
Reply from nydj.uk
Thank you for your review.
We're delighted to hear that you like the fit of our garments, especially the styles with a bit of stretch.
We're sorry to hear that the linen stretch fabric creases more than you expected. Linen is a natural material and creasing is one of its characteristic properties, although we understand this can be disappointing.
We appreciate you taking the time to share your feedback, and we hope you enjoy wearing your shorts despite this.
Kind regards,
NYDJ
Verified
Great jeans. Arrived quickly. Shame the returns takes them so long to actually refund the money!
Reply from nydj.uk
Thank you for your honest review! We're pleased that you love the jeans and were happy with the quick delivery. We're sorry that the refund process is taking so long. We understand how frustrating this can be and will certainly take your feedback on board.
Verified
NYDJ very disappointing quality
I bought NYDJ wide leg jeans. I sized down, as advised. To begin, the fit was lovely, but after a few days - they have stretched a lot. They feel saggy round the bottom. And I have to say the denim is disappointingly thin. I am disappointed at the overall quality.
Reply from nydj.uk
Thank you for your honest feedback. We’re sorry to hear that the jeans stretched so much after just a few days and lost their original fit. We also understand your disappointment with the thinner denim. We will certainly take your feedback regarding both the fit and quality on board.
Verified
Bitter Chocolate Jeans
Jeans a little thinner in quality.
However, a good fit and the service was excellent throughout
Reply from nydj.uk
Thank you for your honest review! We're delighted that the jeans fit well and that you were so pleased with our service. We're sorry the denim feels a little thinner than expected and will certainly take your feedback on board. Enjoy wearing your jeans!
Verified
Great fit but the colour was disappointing, the ‘chocolate brown’ was more like burgundy.
Reply from nydj.uk
Thank you for your honest review! We're pleased that you love the fit, but sorry that the colour was not what you expected and appeared more burgundy than chocolate brown. We understand your disappointment and will certainly take your feedback regarding the colour representation on board.
Verified
Very satisfied customer
My order arrived very quickly, and the jeans were exactly what I ordered.
Thank you.
Reply from nydj.uk
Thank you for your lovely review! We're delighted that your order arrived so quickly and that the jeans were exactly what you expected. Enjoy wearing them!
Verified
The jeans fitted me well and I loved them BUT there was a hole in the seam. I’ve had to return them, wait for a refund, and then order another pair. They did pay for the return (usually £5) because the item was faulty but it has been a pain. They don’t do exchanges!
Reply from nydj.uk
Thank you for your feedback. We’re sorry to hear there was a hole in the seam, especially as you were so happy with the fit. We’re glad the return costs were covered due to the item being faulty, but we understand that returning, waiting for a refund and ordering again is inconvenient. Our apologies for the hassle!
Verified
Could not get the returns label printed so had to pay for postage back to warehouse. Also the paperwork was just so faint it was impossible to read
I like their jeans but send back is very difficult
& they need to put more ink in their printer paperwork should not be sent out like that
Reply from nydj.uk
Thank you for your feedback. We’re happy to hear that you like our jeans, but we’re sorry that the return process caused you so much inconvenience. The return documents should of course be clearly readable and the return label should be easy to use. We appreciate you bringing this to our attention and will pass your feedback regarding the printing quality and return process on to our team. Our apologies for the inconvenience.
Verified
I love the clothes designs and the fact they bring out new style throughout the season and not just at the beginning. The quality is excellent
Reply from nydj.uk
Thank you so much for your lovely review! 😊 We’re delighted to hear that you love our designs, quality, and the new styles we introduce throughout the season. We really appreciate your kind words and hope you continue to enjoy our collections!
Verified
I do like NYDJ, though they're expensive. I ordered the wrong size by mistake and am disappointed with the £5 return fee and the time it takes to process refunds. I don’t think I’ll order from you again.
Reply from nydj.uk
Thank you for your honest feedback. We’re glad to hear that you enjoy NYDJ, but we’re sorry that the return fee and refund processing time have been disappointing. We understand how this can affect your shopping experience and will certainly take your feedback on board.
Verified
The Jean sizes always fit well. I also like the other trousers (non jeans) I like the floral blouses, they have such pretty patterns. I am less keen on the crops as I prefer capris in lightweight fabric for summer.
Verified
I had occasion to email customer services and the response was both super quick and absolutely delightful!
Thank you so much.
Reply from nydj.uk
Thank you so much for your lovely review! 😊 We're delighted to hear that you had such a positive experience with our customer service and that our team was able to assist you quickly. We truly appreciate your kind words and wish you lots of joy with your purchase!
Verified
Great jeans and good selection of colours.
A good fit and well made. I am 5'2" and 56kg. I have bought several NYDJ jeans over the years and find the Marilyn straight leg ones in size 6 (American size) always fit perfectly and are just the right length.
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They are not included in the overall rating. No verification measures have been taken.Contact
- +448008085508
- nydj.uk
- customercare@nydj.eu
- Amsterdam, NLD
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