Review summary
Customers consistently praise the speed of delivery for most orders, with quick shipments frequently mentioned. Product quality is also highly regarded, with many expressing satisfaction regarding appearance, durability, and value. The shop is commended for its good value for money, including affordable prices and discounts on branded items. Additionally, the wide selection of bags and brands, including unique and designer options, is a standout feature. The website is generally considered easy to use and comprehensive. Some customers, however, report delays in delivery, particularly for international shipments due to customs. There are occasional concerns about quality control. Customer service receives mixed feedback, with several customers noting negative experiences related to refunds, communication, and responsiveness. A few users feel confused by the UK domain in contrast to German shipping, and would appreciate clearer delivery information.
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Verified
Great choice off bags unusual brands that you don’t find on the high street which I love as no one else has it - so much so I’ve bought 4 in different colours! Dispatch is quick my only gripe is that you have to wait a while for DHL to deliver but saying that it’s worth the wait so if your going on your hols just order beforehand but apart from that love this company trust worthy no issues at all.
Verified
Quick delivery to UK.
I had read some negative reviews about deliveries missing or weeks of waiting...but for myself after placing order the item arrived to me in the UK perfectly a few days later. Quick service and was notified about shipment along the way. Highly reccomend.
Verified
Really good value Samsonite cabin bag to co-ordinate with other suitcases I have in that range. Best of all, use of DHL, a genuinely reliable courier who delivered it on time and to a human being, rather than leaving outside the door as others do.
Verified
Just got my new suitcases today and we're packaged well.
Also I was surprised how quickly I had got them and the delivery driver even brought them into my home as I am disabled and on crutches and wheelchair
Verified
Cases arrived as described. Very happy with DHL delivery which was notified to me as in transit with delivery window. From order date to delivery date it was one week. Very happy with product
Verified
Good product, poor 3rd party delivery
Pleased with the item, well packaged and good quality.
Delivery was delayed twice by the courier with no explanation offered. Communication with the courrier was difficult and only by AI bot or email. Tried the customer service hotline minimum 5 times and was on hold for 40 mins without anyone answering. The email response was slow, with generic answers and inaccurate info when offering revised delivery dates. Attempts to speak to bags.co.uk was also by email and they were unable to give an accurate delivery date.
Verified
I loved the wide selection of designer bags you showcase on your website. A Guess bag that I had seen and longed for, was available at a discounted price - win, win.
Verified
The suitcase is pristine and executive looking on the exterior however, i am not happy with the "hard shell" which isn't like the older versions.
Also, the interior is not lined.
I hope it endures the long haul flights well.
Verified
Fast delivery within a week, kept informed, good all round service, used previously happy to use in future.
Verified
Easy ordering process. But your website is .co.uk domain, but you are located in Germany and Items are dispatched from Germany. Why have a UK domain??
Verified
I bought a Mandarina duck suitcase and I’m very happy with it. It arrived well packaged and within a week. I’ve read the negative reviews but that wasn’t my experience. I didn’t realise they were German and not English but would use again. Thank you
Verified
Great bag. Great price.
Price for Ralph Lauren bag was really good.
Stocking Mulberry would be even better.
Verified
The bags arrived Yesterday but the courier held the bad for two days before i arrived and driver said it didn't show up on his but it was behind his van.
Verified
Easy to place order. Assurance that it’s insured.
Verified
Fast delivery to the UK .best quality suitcase and leather laptop bag very pleased thankyou !
Verified
Fabulous bag! Just as described. Perfect size and very quick delivery. Great price!
Verified
I absolutely loved the bag Boss Bag
I absolutely loved the bag, just so prefect to carry and material is so soft and not heavy to carry.
Verified
My order was delivered on time, product well wrapped
Verified
Quick , good price , good service
Verified
Nice selection of bags but poor customer service processes
Nice selection of bags but could do with faster dispatch and updates. The returns process for the UK is not good, especially for faulty items. I'm still waiting for a decision, but if it's declined and I have to pay for the return, I will never buy from the site again.