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Hatstore.co.ukReviews

: 3,609Excellent

4.51

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certified since: 10/01/2018
updated on: 12/08/2022
Hatstore.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 10/01/2018
updated on: 12/08/2022
Hatstore.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Hatstore.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Hatstore.co.uk

885 verified reviews in the last 12 months

3,609 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
First time ordering from hatstore and tbh they sent the wrong size out so I emailed them and they got back to me the next day, and with no questions asked they sent me the right size out the next day delivery took a little longer then first time but I'm really happy with the customer service and the product will definitely be ordering again and they said I can keep the first hat sent out just need to give it to someone with a big head now 😂 top guys thank you
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the most relevant critical review


6 months ago
This Company are very misleading. My son ordered a cap which was to big after waiting 5 days. Sent an email to them they replied saying we would have to post this back to Germany or Scandinavia at our own cost they dont have a branch in the UK since Brexit to send back to. This should be clearly shown on your Homepage as you are using .co.ukso people presume this is from the UK not many of us will read Terms and Conditions for a Cap.
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Reviews for Hatstore.co.uk

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 Verified review
1 month ago
Great price quick delivery. Excellent service.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for the 5 star review and the kind words! We appreciate it a lot Service Hero
 Verified review
1 month ago
Really informative and excellent service
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Answer by Hatstore.co.uk
24 days ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
23 days ago
My hat never arrived. I contacted Royal Mail several times but nobody ever got back to me
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Answer by Hatstore.co.uk
9 days ago
Hi there Alex Very sorry for the delay, I can see here my colleagues sent out a new one the other week and this one I saw was delivered to you successfully on 02-08-2022. Enjoy your order! :) Service Hero
 Verified review
1 month ago
I have no issues with this store their customer services has been excellent in my experience of using them over the last nine months. The quality of the goods I have bought has been very good and good value for money spent. The only comment I would make is if they could speed up their delivery time for basic delivery however customers do have the option to pay for faster delivery which I did not use so I have no real concerns at all with the quality of their service all in all my experience of using them has been very positive.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago
Super. Item as described, it looks like the picture. (I think it would have been nice to include the usual cork hat sizers for hats in this price bracket, that would be going the extra mile🙂) Delivery was excellent at just under a week from Sweden, fully tracked with the complete information which takes all the guesswork out of when to be available to receive it (this, with the increased online shopping, is a real benefit!)
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your review, we truly appreciate it! We're very happy to hear you are happy with our stock, delivery partners and the overall shipping experience! :) We look forward to seeing you with us again in the future! Best regards, Service Hero
 Verified review
1 month ago
Flawless transaction! My order was despatched very promptly and delivered from Sweden within a few days. Order tracking was excellent and I could keep track of my order throughout the whole process. When they arrived the packaging and caps themselves were all in perfect condition. It looks like I have found a new site to get all my caps going forward, top stuff!
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your review, we truly appreciate it! We're very happy to hear you are happy with our stock, delivery partners and the overall shipping experience! :) We look forward to seeing you with us again in the future! Best regards, Service Hero
 Verified review
2 months ago
What can I say.......It's an amazing company, I had one issue with them some time ago, but this was a stock issue, and the response I got was the best customer service I have received from anywhere. They should keep up the good work and keep whatever staff they have there. Doing good A+++
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Answer by Hatstore.co.uk
2 months ago
Wow what an incredible review that was! Thank you so much for the kind words, we genuinely appreciate them a lot! :) We look forward to seeing you with us again in the future!
 Verified review
2 months ago
Really Good Service! Maybe I've missed it but for some reason my order was sent from Sweden. If I would have known that I probably wouldn't have ordered the hat. The website is ending in co.uk which made me believe I am ordering from a store inside the UK.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! We are a Swedish company and we are very happy that you found us and decided to do a purchase :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
1 month ago
Love the hat, waiting time was a little more than expected but only by a day or so and it was coming a long way so not too bothered as quality is great and I may even get a custom hat made by these guys as the quality is so good
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago
Difficult getting anything for NHL team I follow so item on Hatstore was pleasant surprise...easy to buy and delivery was quick...was updated throughout the delivery as to where item was...very happy
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago
Been I’ll with covid and was unable to attend my granddaughters 18th party!! I gave her money, however she really wanted her Von Duch cap..thanks to your company I’ve not let her down.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! I hope your granddaughter liked the hat :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
1 month ago
Good experience, I managed to find a discount code that worked so saved a few pounds as well. My Converse baseball cap shipped from Germany so took a little longer than usual.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago
Been looking for this type of cap for ages then came across your site, service and product was excellent we will definitely use this site again well done and thankyou.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience and that you found the hat you have been looking for :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago 
Hi have been useing hatstore for 10 years now i have bought loads ov caps and always get them customised great servive and allways original products
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) We're happy to have you as our customer! Best regards, Service Hero
 Verified review
2 months ago
I've bought several caps from Hat Store, all very affordable and well packaged, quick delivery & great customer service. These guys are awesome 👌🏻
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago
Quick and easy, delivery in a reasonable time, although wasn’t made clear when purchasing that items would be shipping from outside the UK
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Answer by Hatstore.co.uk
2 months ago
Thank you for the wonderful review and for taking the time to share your feedback with us at Hatstore. And very sorry for the mix-up in regards to where we ship from, we're very happy to hear they still got there in a reasonable time! :) We look forward to seeing you with us again in the future!
 Verified review
2 months ago 
Great range and good stock level info. international postage is reasonable and shipping notifications are good. Buy with confidence.
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Answer by Hatstore.co.uk
2 months ago
Thank you so much for the kind words, we genuinely appreciate them a lot! :) We're very happy to hear you are happy with our stock, delivery partners and the overall shipping experience! :) We look forward to seeing you with us again in the future!
 Verified review
2 months ago
A very large selection of kids and adults hats… Excellent fast service to the UK. Would definitely use again for all my hats.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
2 months ago
Great selection. Easy to use website. Great communication from order to receipt of items and the kids absolutely love them.
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the overall shopping experience :) Welcome back to shop with us another time! Best regards, Service Hero
 Verified review
1 month ago
Very happy with the hat. In my oen opinion its of top qaulity craftmaship. It fits perfectly and very light but sturdy
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Answer by Hatstore.co.uk
1 month ago
Thank you so much for your 5-star review! It means a lot to us that you are happy with the quality :) Welcome back to shop with us another time! Best regards, Service Hero