Review summary
Customers consistently praise the high quality of the hats, materials, and craftsmanship, as well as the wide range and variety of hats and customization options available. Fast and reliable delivery is frequently highlighted, and many appreciate the secure and careful packaging. Most customers are happy with the fit and sizing accuracy, and customer service is generally viewed as helpful, responsive, and professional. Custom and personalized options are highly valued, with customers expressing satisfaction with both the results and the ease of use. Some customers mention concerns with stitching or sourcing, and there are a few reports of minor delivery delays or issues with external couriers. A number of reviews note inconsistencies with fit and sizing in specific models, and a few customers point out room for improvement in customer service hours or availability. Occasional feedback mentions damaged or insufficient packaging.
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How Trusted Shops prevents fake reviewsReviewsHatstore.co.uk
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Verified
Bought two fitted caps from Hatstore
The Under Armour was a perfect fit but the more expensive Stetson fitted baseball cap which required measuring was far too big and did not correspond to the given sizes for £49 I expected a perfect fit a small/medium was more like an extra large
The delivery time was good and choice of hats/caps is excellent but choose carefully!
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're pleased to hear that you were happy with the delivery time and our selection of hats and caps. At the same time, we're sorry to learn that the fit of the Stetson cap did not meet your expectations.
Sizing can sometimes vary between brands and models, even when measurements are provided. We understand how disappointing this can be, especially when purchasing a premium product.
We appreciate you sharing your experience, as it may help other customers when choosing their size. Thank you for shopping with us, and we hope to have the opportunity to serve you again in the future.
Service Hero
Verified
Great Service & Great Quality
The team at Hatstore were excellent to work with on my order. Their customer service was consistently helpful and professional, and they took the time to ensure my design was clearly understood before proceeding.
Communication was prompt and considerate throughout, which made the process smooth and straightforward.
The final embroidered product was of high quality and exceeded my expectations. I would happily recommend their services.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re truly happy to hear that you had such a positive experience with both our service and the final product. It means a lot to us that you felt supported throughout the process 😊
Service Hero
Verified
My son was very pleased with the hat. It fitted well and looks good. The improvement is needed regarding postage and packaging.
The very large postage label was just stuck onto the cardboard box, which arrived with a big dent in it. Luckily it was not raining but it would have got soaked through if there was heavy rain. It needs to be put into a waterproof bag and the label on that not on the hatbox. It was a present and a big label stuck onto a box with a big dent on one side was not attractive.
Reply from Hatstore.co.uk
Hi,
thank you very much for your thoughtful and detailed review.
We’re so pleased to hear that your son was happy with the hat and that the fit and quality met your expectations. At the same time, we’re truly sorry to hear about the condition of the packaging upon arrival.
Your feedback regarding the shipping label placement and the need for additional waterproof protection is very valuable, and we will make sure to share it with the relevant team for review and improvement. We sincerely appreciate you taking the time to share your experience, as feedback like yours helps us improve both our products and our delivery experience.
Service Hero
Verified
I recently ordered two hats.
I recently ordered two hats and was genuinely impressed. The quality is excellent, the stitching is precise, and they look and feel completely authentic. Delivery was quick, the prices were great, and I wouldn’t hesitate to reorder. Highly recommended.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re delighted to hear that you were impressed with the quality, authenticity, and craftsmanship of the hats.
It’s also great to know that you were happy with the delivery and pricing. Your recommendation truly means a lot to us, and we look forward to welcoming you back for another order in the future!
Service Hero
Verified
Flex fit cap
My first order from Hatstore went extremely well, great fitting S/M flex fit cap, very well made hat, took a little longer than I expected for delivery, which was down to me not reading they were shipped from Sweden, but nicely boxed and arrived in excellent condition, I have since placed another order
Reply from Hatstore.co.uk
Hi,
thank you so much for your review 🙌 We’re really happy to hear that you’re pleased with the fit and quality of your cap 😊 And we truly appreciate your understanding regarding the delivery time.
It’s awesome to hear you’ve already placed another order, that means a lot to us :)
Service Hero
Verified
the initial project result was not great, but they stepped in to suggest a quick alternative & resolution. Things dont always go to plan, resolving the problem makes all the difference between companies. we appreciate it.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! While we always aim to get everything right the first time, we know that doesn’t always happen. What matters most to us is how we respond, and we’re glad we were able to step in quickly and find a solution that worked for you.
Your understanding means a lot, and we truly appreciate your support. If there’s ever anything else we can help with, don’t hesitate to reach out.
Service Hero
Verified
The most amazing quality!
We keep coming back for more, 3rd hat for my husband, and now one for my son!
We have the personalised options and there is nothing like it 💚
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're thrilled to hear that you love the quality of our hats and that you've come back for your third hat for your husband and now one for your son too! It means so much to us that your family enjoys our personalized options.
Service Hero
Verified
Hadn't worn a cap in years!
Hadn't worn a cap in years but fancied one with some Xmas money. Beautiful caps and wonderful designs and settled on a 60's esque logo of a beautiful blonde about to set sail on the good ship lsd with cheeky pink detail. Also went retro with a Von Dutch cap! Came on time, in perfect condition and did I see the postman even have a smile on his face? Maybe!
Reply from Hatstore.co.uk
Hi,
Thank you so much for this amazing review! We’re thrilled you found the perfect cap and that the designs spoke to you. Sounds like you made some great retro choices! We’re also glad everything arrived on time and in perfect conditionand we love the idea that even the postman enjoyed the delivery 😄
Enjoy wearing them, and hope to see you again soon
Service Hero
Verified
Napoli pizza delivery cap
Used hamsters a few times now always very good and keeps you informed about your order.and I think the box packaging is a good touch to.
Will always use if I what caps or hat because of the great selections.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate it! 🧢💫
Service Hero
Verified
Wow!! First time using you guys, and I will be back!! The range is fantastic, literally something for everyone. Communication was spot on and the item arrived just as described perfectly. Can't thank you guys enough!! 5*****
Reply from Hatstore.co.uk
Hi,
Wow, thank you so much for your amazing review!
We’re thrilled to hear that your first experience with us was such a great one 😊 It means a lot that you appreciated our range, communication, and that everything arrived just as expected.
We truly appreciate your support and look forward to welcoming you back again!
Service Hero
Verified
Stitching/Construction Uneven/Asymmetrical
Update 15/9/25: After posting my initial review (3-stars), the company reached out to me for more details and subsequently produced a new hat while allowing me to keep the one of lesser quality. Really appreciate the excellent customer service, with a particular shoutout to Oscar in Customer Care. As such, I have updated my review to 5-stars. Thanks again!
Production and shipping was prompt and the design printing itself looks great. Happy overall with the material choice availability and ease using the service.
However, the stitching/construction of the hat itself could be improved a lot. The hat is not symmetrical at several points and the stitching itself isn't very straight.
Reply from Hatstore.co.uk
Hi,
thank you for sharing your experience. We’re thrilled to hear that you’re now happy with your hat and that our Customer Service was able to assist you effectively. We always aim to provide excellent customer service, and it’s wonderful to know that your experience reflects that. Do not hesitate to reach out to us if there is anything we can help you with.
Service Hero
Verified
Perfect Wedding Hat
Wore this hat to a wedding and it was perfect. Great quality, comfortable to wear all day, and looked amazing in photos. Got loads of compliments, highly recommend.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re delighted to hear that the hat was the perfect choice for the wedding and that you found it both comfortable and stylish throughout the day. Hearing that you received so many compliments, it truly makes our day.
Service Hero
Verified
I bought the Marlon Brando " Johnny " Cap and wasn't disappointed. The cap fits perfectly and the shipping service was prompt and fast.
I would definitely recommend.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate it! 🧢💫
Service Hero
Verified
Great product, just as described. nice colour. updated information delivery details via email .. very happy with service. Will definitely use again and highly recommend .
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re thrilled to hear that you were happy with the product, the colour, and the delivery updates throughout the process.
It means a lot to us that you would recommend us and shop with us again. Enjoy your new cap, and we look forward to your next order!
Service Hero
Verified
The quality is first class and the wrapping to protect the hat in transit is perfect will not hesitate to buy off your company again thank you
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re delighted to hear that you were happy both with the quality of the hat and the packaging. We put great care into protecting our products during transit, so it’s wonderful to know this was appreciated.
Your kind words truly mean a lot to us, and we’re very happy to hear that you would shop with us again.
Service Hero
Verified
Best in the business
Cap well boxed and protected. Looks exactly as displayed online. Shipped and received quickly with regular email updates
Reply from Hatstore.co.uk
Hi,
thank you for your fantastic review! We're delighted to hear that your cap arrived well protected, matched the online photos, and reached you quickly.
Providing secure packaging, accurate product presentation, and smooth delivery updates is very important to us, so it's great to know we met your expectations. We hope you enjoy your new cap and look forward to serving you again soon 🧢
Service Hero
Verified
Always fast efficient delivery
Product 5*
Nwver managed to find a cap that fits as perfect as a hatstore flexfit
Reply from Hatstore.co.uk
Hi,
thank you for your fantastic review! We're thrilled to hear that you've experienced fast and efficient delivery and that you've found the perfect fitting Flexfit cap with us.
Finding the right fit can make all the difference, so it's wonderful to know that your cap exceeded your expectations. We truly appreciate your support and look forward to helping you find your next favorite cap 🧢
Service Hero
Verified
Smooth delivery and item arrived as expected. Great quality and well packaged to keep the hat in perfect condition during transit.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re very happy to hear that your order arrived as expected and that you’re satisfied with the quality and packaging. Enjoy your hat!
Service Hero
Verified
Excellent service from ordering item to delivery with frequent email updates. Would definitely order from them again.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're delighted to hear that you were happy with the entire experience, from placing your order to receiving your delivery. It's great to know that our email updates kept you informed throughout the process.
Service Hero
Verified
Good process
Good website with plenty of choice. Good delivery service and was kept up to speed with delivery progress
Reply from Hatstore.co.uk
Hi,
thank you for your great review 🙂🙂 We're pleased to hear that you enjoyed our wide selection of products and had a positive delivery experience.
Keeping our customers informed every step of the way is important to us, so we're glad the delivery updates were helpful. We appreciate your support and hope to see you back at Hatstore again soon 🧢
Service Hero