Review summary
Customers consistently appreciate the quick and timely delivery, the high quality and well-made construction of the hats, and the wide selection and variety of designs available. Many also highlight the helpful, responsive, and proactive customer service, as well as the sturdy and protective packaging that ensures products arrive in perfect condition. The fit and comfort of the hats are often praised, and the availability of personalization and custom embroidery options is highly valued. Some customers report occasional delivery delays and note sizing inconsistencies with certain hats. There are also requests for broader availability of personalization and custom embroidery options.
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How Trusted Shops prevents fake reviewsReviewsHatstore.co.uk
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Verified
John Deere - Riddo 40
Thought the communication was very good. I was kept up to date with the order. When the hat arrived, the boxing and care that had been taken with the package was very impressive. The quality of the hat was even better than it looked in the pictures so very happy indeed.The personalization was very good and was a lovely touch for my mate.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you were happy with our communication, packaging, and the quality of your hat. It's especially great to know that the personalization made it such a special gift for your mate. We truly appreciate your kind words and hope to see you again soon!
Service Hero
Verified
Bought two fitted caps from Hatstore
The Under Armour was a perfect fit but the more expensive Stetson fitted baseball cap which required measuring was far too big and did not correspond to the given sizes for £49 I expected a perfect fit a small/medium was more like an extra large
The delivery time was good and choice of hats/caps is excellent but choose carefully!
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're pleased to hear that you were happy with the delivery time and our selection of hats and caps. At the same time, we're sorry to learn that the fit of the Stetson cap did not meet your expectations.
Sizing can sometimes vary between brands and models, even when measurements are provided. We understand how disappointing this can be, especially when purchasing a premium product.
We appreciate you sharing your experience, as it may help other customers when choosing their size. Thank you for shopping with us, and we hope to have the opportunity to serve you again in the future.
Service Hero
Verified
Great Service & Great Quality
The team at Hatstore were excellent to work with on my order. Their customer service was consistently helpful and professional, and they took the time to ensure my design was clearly understood before proceeding.
Communication was prompt and considerate throughout, which made the process smooth and straightforward.
The final embroidered product was of high quality and exceeded my expectations. I would happily recommend their services.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re truly happy to hear that you had such a positive experience with both our service and the final product. It means a lot to us that you felt supported throughout the process 😊
Service Hero
Verified
communication problem
Answering emails as this was a big problem to me when I ordered the mystery caps there put my order on hold just because I asked one question about do they do boys and girls or is it mixed.
When I received the caps for my son who was 12 years old we got the 3 caps and only one of them was worth wearing he got a von dutch one which he loves and the other 2 were like old men caps one was bright yellow with a mercedes-benz badge and the other was a camouflage cap with a very short beck, very disappointed
Reply from Hatstore.co.uk
Hi,
thank you for your rating! We're sorry to hear you were disappointed with your experience. We appreciate your comments regarding our email communication. As our Mystery Box is designed to be a surprise, the caps are selected at random and their styles are not known in advance. We're glad your son loved the Von Dutch cap, and we appreciate you sharing your thoughts with us.
Service Hero
Verified
My son was very pleased with the hat. It fitted well and looks good. The improvement is needed regarding postage and packaging.
The very large postage label was just stuck onto the cardboard box, which arrived with a big dent in it. Luckily it was not raining but it would have got soaked through if there was heavy rain. It needs to be put into a waterproof bag and the label on that not on the hatbox. It was a present and a big label stuck onto a box with a big dent on one side was not attractive.
Reply from Hatstore.co.uk
Hi,
thank you very much for your thoughtful and detailed review.
We’re so pleased to hear that your son was happy with the hat and that the fit and quality met your expectations. At the same time, we’re truly sorry to hear about the condition of the packaging upon arrival.
Your feedback regarding the shipping label placement and the need for additional waterproof protection is very valuable, and we will make sure to share it with the relevant team for review and improvement. We sincerely appreciate you taking the time to share your experience, as feedback like yours helps us improve both our products and our delivery experience.
Service Hero
Verified
I recently ordered two hats.
I recently ordered two hats and was genuinely impressed. The quality is excellent, the stitching is precise, and they look and feel completely authentic. Delivery was quick, the prices were great, and I wouldn’t hesitate to reorder. Highly recommended.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re delighted to hear that you were impressed with the quality, authenticity, and craftsmanship of the hats.
It’s also great to know that you were happy with the delivery and pricing. Your recommendation truly means a lot to us, and we look forward to welcoming you back for another order in the future!
Service Hero
Verified
I ordered 2 caps, 2 different brands & I am very happy 😃 with both, very fast shipping considering we’re in England & they come out of Sweden.
I will definitely order via Hatstore again!
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're so pleased you're happy with both caps and that your order arrived quickly. We really appreciate your support and look forward to welcoming you back again soon!
Service Hero
Verified
Flex fit cap
My first order from Hatstore went extremely well, great fitting S/M flex fit cap, very well made hat, took a little longer than I expected for delivery, which was down to me not reading they were shipped from Sweden, but nicely boxed and arrived in excellent condition, I have since placed another order
Reply from Hatstore.co.uk
Hi,
thank you so much for your review 🙌 We’re really happy to hear that you’re pleased with the fit and quality of your cap 😊 And we truly appreciate your understanding regarding the delivery time.
It’s awesome to hear you’ve already placed another order, that means a lot to us :)
Service Hero
Verified
Exceptional service
Ordered two john deere trucker caps. Very pleased with the prompt service and quality of the caps. Will definitely be ordering from the hatstore again
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you're pleased with both the quality of your John Deere trucker caps and our prompt service.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Simple order process. Quick postage and packaging of hats in a box to stop them being squashed in transit all appreciated. Will purchase again for sure from this company.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear you found the ordering process simple and appreciated our careful packaging to keep your hats protected during transit.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
the initial project result was not great, but they stepped in to suggest a quick alternative & resolution. Things dont always go to plan, resolving the problem makes all the difference between companies. we appreciate it.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! While we always aim to get everything right the first time, we know that doesn’t always happen. What matters most to us is how we respond, and we’re glad we were able to step in quickly and find a solution that worked for you.
Your understanding means a lot, and we truly appreciate your support. If there’s ever anything else we can help with, don’t hesitate to reach out.
Service Hero
Verified
Great service and fast delivery.
My husband loves his new hat. The delivery was much faster than I expected and it was packed in a sturdy box so arrived in perfect shape.
Excellent!
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're so happy to hear that your husband loves his new hat! It's also great to know that the delivery exceeded your expectations and that the sturdy packaging ensured it arrived in perfect condition.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
The most amazing quality!
We keep coming back for more, 3rd hat for my husband, and now one for my son!
We have the personalised options and there is nothing like it 💚
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're thrilled to hear that you love the quality of our hats and that you've come back for your third hat for your husband and now one for your son too! It means so much to us that your family enjoys our personalized options.
Service Hero
Verified
Hadn't worn a cap in years!
Hadn't worn a cap in years but fancied one with some Xmas money. Beautiful caps and wonderful designs and settled on a 60's esque logo of a beautiful blonde about to set sail on the good ship lsd with cheeky pink detail. Also went retro with a Von Dutch cap! Came on time, in perfect condition and did I see the postman even have a smile on his face? Maybe!
Reply from Hatstore.co.uk
Hi,
Thank you so much for this amazing review! We’re thrilled you found the perfect cap and that the designs spoke to you. Sounds like you made some great retro choices! We’re also glad everything arrived on time and in perfect conditionand we love the idea that even the postman enjoyed the delivery 😄
Enjoy wearing them, and hope to see you again soon
Service Hero
Verified
Not as quality as i expected
On the screen the design was nice and sharp and detailed. The print on the hat is nowhere near like that. A bit disappointed for the high price i paid.
update:
after i left my honest opinion about how the product turned out Hatstore reached out to me ask for some photos and they decided to give a full refund.
good customer service
Reply from Hatstore.co.uk
Hi,
thank you for your rating! We're sorry that the print didn't meet your expectations initially, but we're glad you gave us the opportunity to look into it. It's great to hear that our customer service was able to resolve the issue to your satisfaction.
Thank you again for your honest feedback and for recognizing our efforts. We hope we'll have the opportunity to provide you with an even better experience in the future 😊
Service Hero
Verified
Napoli pizza delivery cap
Used hamsters a few times now always very good and keeps you informed about your order.and I think the box packaging is a good touch to.
Will always use if I what caps or hat because of the great selections.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate it! 🧢💫
Service Hero
Verified
Easy on-line ordering process
Excellent website images.
Clear pricing.
Prompt posting and delivery.
Very pleased with my purchase.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear you found our website easy to use, appreciated the clear product images and pricing, and were happy with our prompt delivery.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Top caps
Amazing hamsters too many to choice from all sizes all great designs definitely recommend bought before will definitely buy again
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear you love our wide selection of hats, the variety of sizes and designs, and that you've chosen to shop with us again. We truly appreciate your recommendation and look forward to your next order!
Service Hero
Verified
Trustworthy
Good website, choosing, ordering, delivery. Trustworthy.desite some negative online reviews.
Verified
Easy to purchaseDelivered quickly and on time, packaged well so not damaged, product exactly as it appeared on the website.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that your shopping experience was easy from start to finish. It's great to know that your order arrived quickly, was well packaged, and that the product matched your expectations exactly.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero