Hatstore.co.uk
Reviews:

6,889 total reviews   1,130 reviews in the last 12 months

4.71

Excellent

6,889 total reviews
1,130 reviews in the last 12 months

5
87 %
4
6 %
3
2 %
2
1 %
1
4 %

Certified since: Jan 10, 2018

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Review summary

Customers consistently commend the fast and reliable delivery, high quality of hats and caps, and the wide range and exclusive selection available that caters to diverse tastes and needs. Most reviewers also appreciate the easy-to-use website with clear information and images, as well as the helpful, responsive, and professional customer support. Additionally, packaging is often described as protective and thoughtful, with special touches for gifts being especially appreciated. A few customers mention experiencing unexpected delivery delays or confusion over shipping origins. Some also report mixed or impersonal responses from customer support.

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ReviewsHatstore.co.uk

(42)
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(66)
(983)
Community member 
1 Reviews
 Verified
Resterods over the ear hats are quality stuff. I first saw one in the gift shop at the modern art museum in Stockholm. I got near the guy who was wearing it and looked at the label. An anchor and “1935.” After some online research i tracked down the company. The above ear type beanie is perfect for me coz ive got a small head. I’m currently in the mood for earthy greens and browns as my mood oscillates between the seasons. In the spring and summer i feel like a pagan gardener then through autumn winter i turn into a goth punk. From a child to my current 59, Ive worn a hat. Even in bed. I have baseball caps, stingy brims and dockers. People have commented often about me wearing hats as if its unusual, which perplexes me. Modern times!!! Thanks a bunch!!!

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐What a story, tracking down the brand from a label glimpsed at the Moderna Museet gift shop is exactly the kind of hat-detective work we love to hear about! We're so glad the anchor and "1935" led you to us, and that the over-the-ear beanie fits both your head and your seasonal shape-shifting from pagan gardener to goth punk. A lifetime hat-wearer, even in bed, now that's real dedication, and honestly it should be the norm, not a conversation starter. Thank you for sharing this and for being part of the hat-wearing resistance. Wishing you many more earthy greens and browns ahead 🙂 Service Hero
Community member 
1 Reviews
 Verified
Had the exact cap I was after plus found my wife the one she was also after. Priced right and delivered in perfect condition on time. Great service fromnstart to finish and tge perfect pair of caps for the collection. We will be reordering more soon
Community member 
1 Reviews
 Verified

John Deere - Riddo 40

Thought the communication was very good. I was kept up to date with the order. When the hat arrived, the boxing and care that had been taken with the package was very impressive. The quality of the hat was even better than it looked in the pictures so very happy indeed.The personalization was very good and was a lovely touch for my mate.

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐We're delighted to hear that you were happy with our communication, packaging, and the quality of your hat. It's especially great to know that the personalization made it such a special gift for your mate. We truly appreciate your kind words and hope to see you again soon! Service Hero
Community member 
1 Reviews
 Verified
Bought two fitted caps from Hatstore The Under Armour was a perfect fit but the more expensive Stetson fitted baseball cap which required measuring was far too big and did not correspond to the given sizes for £49 I expected a perfect fit a small/medium was more like an extra large The delivery time was good and choice of hats/caps is excellent but choose carefully!

Reply from Hatstore.co.uk

Hi, thank you for the five-star rating! We're pleased to hear that you were happy with the delivery time and our selection of hats and caps. At the same time, we're sorry to learn that the fit of the Stetson cap did not meet your expectations. Sizing can sometimes vary between brands and models, even when measurements are provided. We understand how disappointing this can be, especially when purchasing a premium product. We appreciate you sharing your experience, as it may help other customers when choosing their size. Thank you for shopping with us, and we hope to have the opportunity to serve you again in the future. Service Hero
Community member 
1 Reviews
 Verified

Great Service & Great Quality

The team at Hatstore were excellent to work with on my order. Their customer service was consistently helpful and professional, and they took the time to ensure my design was clearly understood before proceeding. Communication was prompt and considerate throughout, which made the process smooth and straightforward. The final embroidered product was of high quality and exceeded my expectations. I would happily recommend their services.

Reply from Hatstore.co.uk

Hi, thank you for the five-star rating! We’re truly happy to hear that you had such a positive experience with both our service and the final product. It means a lot to us that you felt supported throughout the process 😊 Service Hero
Community member 
2 Reviews
 Verified

John Deere in Green

Hatstore always delivers great quality and variety. This is my third order and every hat has been spot‑on. Delivery is reliable, no problems at all. My new John Deere green and gold trucker hat fits perfectly, and the light fading gives it a great authentic feel.

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐We're thrilled to hear that all three orders have been spot-on, with reliable delivery and consistently great quality. It's wonderful to know your new John Deere trucker hat fits perfectly and has that great authentic look with the light fading. We hope you enjoy your purchase and look forward to seeing you again soon 🙂 Service Hero
Community member 
1 Reviews
 Verified

Love my caps

Great quality product and a great selection of caps I would highly recommend it to anyone. Plus it really didn't take long for delivery I will be shopping there again
Community member 
3 Reviews
 Verified

Great site, great hats

Selection of hats on the site is great. Bought 4 from here now with no issues. Personalised all hats too and have been delivered in perfect condition. Doubt i will shop anywhere else when it comes to hats to be honest.

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐ We're delighted to hear that you've had such a great experience with us and that you're happy with both the quality of your personalised hats and our delivery. We hope you enjoy your purchase and look forward to seeing you again soon 🙂 Service Hero
Community member 
1 Reviews
 Verified
I asked for some help on when a restock might be coming in, but I was just told to check back on the site, I obviously can’t spend every day just refreshing the site hoping for a restock. I was kind of hoping someone on the team would be able to keep track on when new orders are coming in? Or atleast offering to put me on some form of waitlist so I am notified when the cap comes back

Reply from Hatstore.co.uk

Hi, thank you so much for your Feedback. ✨ Unfortunatley we have no tool yet to show when or if caps are getting restocked. I will forward your feedback, so we can improve our systems and be able to give a better sercive. Kind Regards, Service Hero
Community member 
1 Reviews
 Verified

Colour Coordinated

HatStore were swift to respond to my query on the exact colours confirming with the warehouse and getting back to me before processing the order. Thanks
Community member 
1 Reviews
 Verified

communication problem

Answering emails as this was a big problem to me when I ordered the mystery caps there put my order on hold just because I asked one question about do they do boys and girls or is it mixed. When I received the caps for my son who was 12 years old we got the 3 caps and only one of them was worth wearing he got a von dutch one which he loves and the other 2 were like old men caps one was bright yellow with a mercedes-benz badge and the other was a camouflage cap with a very short beck, very disappointed

Reply from Hatstore.co.uk

Hi, thank you for your rating! We're sorry to hear you were disappointed with your experience. We appreciate your comments regarding our email communication. As our Mystery Box is designed to be a surprise, the caps are selected at random and their styles are not known in advance. We're glad your son loved the Von Dutch cap, and we appreciate you sharing your thoughts with us. Service Hero
Community member 
1 Reviews
 Verified
Fantastic company I will be using in the future. Great selection of hats and styles and very impressed with the packaging and overall purchase
Community member 
1 Reviews
 Verified

Excellent service and a professionally made hat.

The hat I bought was actually better than I was expecting, superbly made and much more sturdier than I thought it would be. At a good price and delivered with care and on time.

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐We’re delighted to hear that the hat exceeded your expectations and that you were happy with the quality, price, and delivery. We hope you enjoy your purchase and look forward to seeing you again soon 🙂 Service Hero
Community member 
2 Reviews
 Verified
Great cap and good service. This is my third cap now pleased with them all 😁 Wife said no more caps you only got 1 head 🤣🤣
Community member 
1 Reviews
 Verified
My son was very pleased with the hat. It fitted well and looks good. The improvement is needed regarding postage and packaging. The very large postage label was just stuck onto the cardboard box, which arrived with a big dent in it. Luckily it was not raining but it would have got soaked through if there was heavy rain. It needs to be put into a waterproof bag and the label on that not on the hatbox. It was a present and a big label stuck onto a box with a big dent on one side was not attractive.

Reply from Hatstore.co.uk

Hi, thank you very much for your thoughtful and detailed review. We’re so pleased to hear that your son was happy with the hat and that the fit and quality met your expectations. At the same time, we’re truly sorry to hear about the condition of the packaging upon arrival. Your feedback regarding the shipping label placement and the need for additional waterproof protection is very valuable, and we will make sure to share it with the relevant team for review and improvement. We sincerely appreciate you taking the time to share your experience, as feedback like yours helps us improve both our products and our delivery experience. Service Hero
Community member 
1 Reviews
 Verified
Great! I have ordered from this website 3 or 4 times now… the delivery is always quick and arrives on time!
Community member 
1 Reviews
 Verified

Thoughtfully packaged

It took a little while to arrive however it was packaged very thoughtfully and I’m very very pleased with the products

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐We're sorry the delivery took a bit longer than expected, but we're really glad to hear it arrived well packaged and that you're very pleased with the products. We hope you enjoy your purchase and look forward to seeing you again soon 🙂 Service Hero
Community member 
2 Reviews
 Verified

Excellent, first class

The process was simple and easy to complete and there is so so much choice. Informed all the way through the process. Will be buying again.

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐ We're thrilled to hear the process was simple and easy, and that you felt informed every step of the way. We're so glad you found plenty to choose from, and we can't wait to welcome you back for your next order🙂 Service Hero
Community member 
1 Reviews
 Verified
Keep doing what you're doing. Awsome service. 3 days from ordering to delivery is exellent, especially shipping from Kalmar Sweden to the UK. ☆☆☆☆☆

Reply from Hatstore.co.uk

Hi, thank you so much for your five star rating ⭐We're thrilled to hear that you were happy with both our service and the fast delivery to the UK. Your kind words mean a lot to us, and we'll keep doing our very best. We look forward to serving you again soon! Service Hero
Community member 
2 Reviews
 Verified

I recently ordered two hats.

I recently ordered two hats and was genuinely impressed. The quality is excellent, the stitching is precise, and they look and feel completely authentic. Delivery was quick, the prices were great, and I wouldn’t hesitate to reorder. Highly recommended.

Reply from Hatstore.co.uk

Hi, thank you for the five-star rating! We’re delighted to hear that you were impressed with the quality, authenticity, and craftsmanship of the hats. It’s also great to know that you were happy with the delivery and pricing. Your recommendation truly means a lot to us, and we look forward to welcoming you back for another order in the future! Service Hero

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Hatstore.co.uk

We have tons of caps from leading brands. Buy your cap online today. We have all caps in stock for fast delivery. Experience a proper shop for caps!

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