soletrader.co.ukReviews

: 17,625ExcellentCertified

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soletrader.co.uk- Logo - reviews
soletrader.co.uk- Logo - reviews

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Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
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Companies House 00763926

Reviews for soletrader.co.uk

4.69/5.00
Excellent
How is the rating calculated?

3,796 reviews in the last 12 months

85 %
9 %
2 %
2 %
3 %
17,625 total reviews

What other customers say about their experience with soletrader.co.uk

(58)
Yesterday
Delivery was fine. Product not acceptable. I had to pay £14 postage to return which is atrocious
 Verified review|
Yesterday
Your shop staff were very pleasant and helpful However you had dispatched a US 6 and not the ordered UK 6 A wait for a replacement was not acceptable so I had a refund BUT this refund which should have been immediate took more than two working days to process causing me difficulties and embarrassment and a long call to my Bank to sort things out I was not pleased So shop staff 5*, you 1*
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20 days ago
After ordering a pair of Fila sneakers, I had received an e-mail that the item wasn't available anymore. It has been 2 weeks and I still haven't received my money back. Please keep your website up to date so that people can't order items that are out of stock.
 Verified review|
1 month ago
Bad crease marks on the leather but kept due to needing urgently
 Verified review|
1 month ago
Was sent the wrong size tried to contact customer the only way you can is by email it was a joke. I then had to pay to return the item as the company sent the wrong size even had the wrong UK and US size on the box I will not be ordering from them again
 Verified review|
2 months ago
I was charged 2 times for delivery and the area manager David asked me to contact customer service the Renye was unprofessional and made me feel like a moocher for money or good will my treatment as I told her was awful and uncalled for I said I'd make a formal complaint her attitude was terrible
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2 months ago
Messed my first order so I had to pay £6.57 for postage to return order. Am yet to receive the refund for the postage.
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2 months ago
Good shopfloor service
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3 months ago
I received sale shoes flats Michael kors metallic had a large mark across the front was going to return but kept as no longer available after I had received so arrived poor quality
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3 months ago
Paid for next day delivery, turned up over a week late. I complained to soultrader but they couldn't be bothered to even reply let alone refund the money. Don't bother, you can get any of their stock from another supplier that worries about customer service.
 Verified review|
3 months ago
I paid for next day delivery which came 3 days later and was promised a refund for the next day delivery payment but this never happened. Would not recommend or be using this site again
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3 months ago
Ordered size 8 Converse trainers, there was an 8 and 9 in the box. Instructions not clear how to send them back. Eventually emailed , told to follow a link, not evident on returns form. It was going to cost me £3.00.When I queried why I should pay for their mistake I was told it would be refunded when the parcel was back. The money was not refunded until I prompted again. It was put right.
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3 months ago
Crap
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3 months ago
Friendly, welcoming staff, COVID10 conscious.
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3 months ago
Not consistent with discount such as UNiDAYS- saying that they have using but still displaying in the window.
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3 months ago
After paying for express shipping I received two odd shoes. I contacted customer services who informed me I would have to pay for the return and then receive a refund. I was initially refunded the cost of the shoes and had to email again to have all shipping refunded. Although resolved, no apology was offered and I decided to buy the same shoes elsewhere
 Verified review|
3 months ago
Item was faulty. Customer service was appalling and returns process poor.
 Verified review|
4 months ago
DPD did not deliver this to me, they delivered to the next Block of flats in Gibson Close, and it was only that I went down to the ground floor to recover the wrong delivery that I got my Shoes. I AM STILL WAITING FOR ME £2.99 CREDIT FOR DELIVERY!
 Verified review|
4 months ago
My partner bought me these trainers from JD so I wanted to buy him a pair for his birthday. Trainers had glue down the side like they hadnt been made properly. I’d be surprised if they are not fake because they look rubbish. Really disappointed and I was embarrassed for him to open them
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4 months ago
Order was cancelled and payment refunded with no explanation. I contacted customer services and was told that there was a 'stock error'. Communication was poor from customer services.
 Verified review|