soletrader.co.uk

Details
Contact
Contact
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EAHemel Hempstead
United Kingdom
Trade register
Companies House 00763926

Reviews for soletrader.co.uk

4.67 / 5.00
Excellent
How is the rating calculated?

3,473 reviews in the last 12 months

82 %
11 %
2 %
2 %
3 %
15,075 total reviews

What other customers say about their experience with soletrader.co.uk

Sort order Latest first 
1 week ago
Waited ages for order only to receive email telling me insufficient stock even though showing in stock at time of order. Not impressed.
 
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2 weeks ago
Poor customer service and one of the rudest shop assistants I have ever come across
 
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2 weeks ago
Not a very good expierance, made an order on the 23rd of december and when placing order it said it would arrive next day delivery and for the item to come 6 or 7 days later. Poor information on website
 
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2 weeks ago
Didn’t get the Colour belt I asked for
 
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2 weeks ago
Delivery not on time when paid for specific day. Upon calling customer service felt very dismissive however delivery fee dropped
 
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2 weeks ago
I received my order and the shoebox was totally destroyed at one end. I wrote to the customer service team to complain but got no response at all
 
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Very nice boots, Simon Carter Isnay, however on opening, one boot had a gouge in rhe leather. Very noticable. In my opinion should of been spotted at some stage before going on sale. Custoner services unhelpful and didn't even know their iwn returns policy. 'easy returns' as marketing says, I think not. Left with no boots brought for Xmas day and 90 pounds light.
 
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4 weeks ago
The service from the shop was terrible. So bad I decided to get my money refund instead of the product.
 
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1 month ago
Ordered trainers which they then found weren't in stock and didn't even notify me of this
 
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1 month ago
I ordered sliders for a Christmas gift, when received the box was battered so much and the box was very damaged. The item was intact but not ideal to have the box battered as much as it was when it is being given as a gift. Not happy with my order
 
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Items received were different sizes to the ones that were stated. Then was told they couldn’t check as non I left in stock. Very disappointed that items were wrongly described
 
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1 month ago
Once order placed no information regarding delivery of goods. Popped into shop by chance and order was in store. Trainers had been reduced but no refund given for price difference. Customer service poor. Do not feel like valued customer
 
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Mix up with gift card and had to make 2 trips over 30 miles to store due to problem with your tills. Also trainers £10 more than same trainers in SCHUH store
 
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2 months ago
This delivery was addressed to an incorrect address.
 
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2 months ago
Was sent the shoes i wanted but in the wrong size. Had to go to a branch for a refund
 
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3 months ago
There were 3 staff in the shop but they didn't appear to know that we were there although we were directly in front of them. They were having a laugh between themselves and when I had to ask for help I felt that I was in their way and spoiling their fun. They spoke to each other when serving me. Customer service was non existent and I won't be going back there.
 
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3 months ago
Order delivered late - no update via email as to location of order and the stage of delivery - when did arrive staff were rude and disinterested in customer service. Goods were exactly same as could buy elsewhere. Will buy else where in future
 
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Shoes were dirty and there was very limited stock.The first pair of shoes had stains on them so I returned them however that was the only pair they had left in the store. I then exchanged the shoes and struggled to find anything else that was in my girlfriends size (6) the staff in the store seemed more interested in talking to one another than actually helping us. The new shoes were also dirty
 
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4 months ago
This site ships orders too late
 
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Unfortunately my online order to collect at a branch was not submitted to the shop. They had not received the order and said that often happened. Fortunately that lady in the store was very helpful. She found the shoes I wanted to buy, and called the online site to obtain a refund as I had to them pay again in store. For future purchases I will just go to the store rather than risk paying on line.
 
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