SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,575 reviews in the last 12 months23,631 total reviews  

4.63
Excellent

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Most relevant positive review

17 May 2024
 Verified review
Fast delivery from the UK to the States, I think it arrived in three days which is remarkable. Prices are certainly not the lowest, but they make up for it in the shipping and ease of use. Site is responsive, easy to navigate, and intuitive. Onitsuka is no longer available in the States unfortunately, so I'm pleased to be able to find a retailer elsewhere. I imagine that's built into the price partially, as these typically were $100, coming in shipped from the UK for $150 is not bad at all.

Most relevant negative review

13 days ago
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER

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13 days ago
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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11 days ago
 Verified review
New trainers, one was very dirty, and sun bleached. Not what you’d expect for new items. No more stock so was offered 15% discount. Just wanted a new pair of trainers like I ordered, no more no less
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21 Jun 2024
 Verified review
I have paid for the delivery and return of a faulty product that no one bothered to check before dispatching it. A replace/exchange product option would have been useful.
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28 Jun 2024
 Verified review
Staff in your Chester store not very welcoming
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28 Jun 2024
 Verified review
Not very helpful/friendly staff
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23 Jun 2024
 Verified review
Ordered size 9 received size 8
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2 Jun 2024
 Verified review
I bought pair of lacoste trainers for my wife's birthday. To my disappointment I was sent a pair that appear to be second hand as they were dirty. when I wanted to return them I had to pay £2.70 for the postage it felt like add in salt to injury. I'm really very disappointed with what I've recieved and having to pay for pistafe for something was their fault. I tried to attach a clip of the trainers but it wasn't accepted on here. So I attached a couple of screen shots.
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3 Jun 2024
 Verified review

Technical problems paying, no apology for 30 min delay.

Very poor customer service's in Oxford street branch on 31.5.24. Technical problem and no apology for 30 min delay that arose despite me going to get cash to pay then still made to wait 15 mins when payment desk empty. General lack of customer is valuable feel.
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10 May 2024
 Verified review
I am v happy with my purchase but was surprised that when I gave my email address in order to receive a receipt (I was told that the shop was ‘going paperless’) I was also put on a marketing mailing list. I have unsubscribed but this is inappropriate use of data without permission.
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30 Apr 2024
 Verified review
Bought some shoes they were the last pair so the right one had been tried on and was more dirty than the left, they would not discount them
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12 Apr 2024
 Verified review

Wrong shoes

Not able to speak to someone on the phone an still not got the right ones
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6 Apr 2024
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30 Dec 2023
 Verified review
I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about.. REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve , There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..
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9 Jan 2024
 Verified review

Late and poor sizing info

I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.
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28 Sept 2023
 Verified review

Ladies Silver Hogan Trainers

The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver. Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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29 Dec 2023
 Verified review
Bad customer service
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23 Nov 2023
 Verified review
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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9 Aug 2023
 Verified review

No order and no update

Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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29 Dec 2023
 Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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11 Nov 2023
 Verified review

Shoes and postal service not quite right...these days.

The shoes I bought were just not what they were to the online pictures which is not Soletraders fault, but I had to pay both delivery and return costs..but hey ho...the way it goes...
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