soletrader.co.ukReviews

: 15,629ExcellentCertified

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Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926

Reviews for soletrader.co.uk

4.68/5.00
Excellent
How is the rating calculated?

3,402 reviews in the last 12 months

83 %
10 %
2 %
2 %
3 %
15,629 total reviews

What other customers say about their experience with soletrader.co.uk

Sort order Latest first 
3 weeks ago
Customer service is very poor. Not replying about refund for faulty item
 
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4 weeks ago
I paid for next day delivery but did not receive my item until several days later
 
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Customer service was ridiculous.. Walked into the store and wasn't even acknowledged.. Until I asked for my size in a pair of shoes. I was then given one shoe.. And the sales assistant then walked off.. I literally had to chase her for the second foot.. The young lady.. was extraordinarily unwelcoming and unhelpful. The customer service deserves a 0/10.
 
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2 months ago
Was a sent a pair of doc Martin boots that had clearly been sent back before. All the filling was out and the protective tissue creased. Boots were faulty (probably why they’ve been sent back before)
 
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2 months ago
Waited ages for order only to receive email telling me insufficient stock even though showing in stock at time of order. Not impressed.
 
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3 months ago
Poor customer service and one of the rudest shop assistants I have ever come across
 
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3 months ago
Not a very good expierance, made an order on the 23rd of december and when placing order it said it would arrive next day delivery and for the item to come 6 or 7 days later. Poor information on website
 
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3 months ago
Didn’t get the Colour belt I asked for
 
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3 months ago
Delivery not on time when paid for specific day. Upon calling customer service felt very dismissive however delivery fee dropped
 
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3 months ago
I received my order and the shoebox was totally destroyed at one end. I wrote to the customer service team to complain but got no response at all
 
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Very nice boots, Simon Carter Isnay, however on opening, one boot had a gouge in rhe leather. Very noticable. In my opinion should of been spotted at some stage before going on sale. Custoner services unhelpful and didn't even know their iwn returns policy. 'easy returns' as marketing says, I think not. Left with no boots brought for Xmas day and 90 pounds light.
 
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3 months ago
The service from the shop was terrible. So bad I decided to get my money refund instead of the product.
 
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3 months ago
Ordered trainers which they then found weren't in stock and didn't even notify me of this
 
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3 months ago
I ordered sliders for a Christmas gift, when received the box was battered so much and the box was very damaged. The item was intact but not ideal to have the box battered as much as it was when it is being given as a gift. Not happy with my order
 
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Items received were different sizes to the ones that were stated. Then was told they couldn’t check as non I left in stock. Very disappointed that items were wrongly described
 
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4 months ago
Once order placed no information regarding delivery of goods. Popped into shop by chance and order was in store. Trainers had been reduced but no refund given for price difference. Customer service poor. Do not feel like valued customer
 
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Mix up with gift card and had to make 2 trips over 30 miles to store due to problem with your tills. Also trainers £10 more than same trainers in SCHUH store
 
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4 months ago
This delivery was addressed to an incorrect address.
 
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5 months ago
Was sent the shoes i wanted but in the wrong size. Had to go to a branch for a refund
 
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5 months ago
There were 3 staff in the shop but they didn't appear to know that we were there although we were directly in front of them. They were having a laugh between themselves and when I had to ask for help I felt that I was in their way and spoiling their fun. They spoke to each other when serving me. Customer service was non existent and I won't be going back there.
 
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