soletrader.co.ukReviews

: 16,695ExcellentCertified

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soletrader.co.uk- Logo - reviews
soletrader.co.uk- Logo - reviews

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Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
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Companies House 00763926

Reviews for soletrader.co.uk

4.67/5.00
Excellent
How is the rating calculated?

3,645 reviews in the last 12 months

83 %
9 %
3 %
2 %
3 %
16,695 total reviews

What other customers say about their experience with soletrader.co.uk

3 days ago
Crap
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3 days ago
Friendly, welcoming staff, COVID10 conscious.
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4 days ago
Not consistent with discount such as UNiDAYS- saying that they have using but still displaying in the window.
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5 days ago
After paying for express shipping I received two odd shoes. I contacted customer services who informed me I would have to pay for the return and then receive a refund. I was initially refunded the cost of the shoes and had to email again to have all shipping refunded. Although resolved, no apology was offered and I decided to buy the same shoes elsewhere
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18 days ago
Item was faulty. Customer service was appalling and returns process poor.
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19 days ago
DPD did not deliver this to me, they delivered to the next Block of flats in Gibson Close, and it was only that I went down to the ground floor to recover the wrong delivery that I got my Shoes. I AM STILL WAITING FOR ME £2.99 CREDIT FOR DELIVERY!
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19 days ago
My partner bought me these trainers from JD so I wanted to buy him a pair for his birthday. Trainers had glue down the side like they hadnt been made properly. I’d be surprised if they are not fake because they look rubbish. Really disappointed and I was embarrassed for him to open them
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20 days ago
Order was cancelled and payment refunded with no explanation. I contacted customer services and was told that there was a 'stock error'. Communication was poor from customer services.
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25 days ago
More then 10 days for a change I didn’t hear about them yet
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1 month ago
slow
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1 month ago
Paid for next day delivery and the shoes did not arrive for two days. Emailed customer services twice and still have not received a response from either of my emails. Extremely poor customer service!
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1 month ago
First my goods didn't arrive so I had to chase them. When my order arrived they put someone else's order paperwork in, disclosing their name address and phone number to me. I needed to return items as too small, so had to ask how as I had wrong paperwork. They ignored data protection error & said fill in return slip, which I didnt have, will never buy again because of the bad customer service.
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1 month ago
Îs very Bad they taken my money from my account and after they send me email telling me can’t process the order I need to except 10 day to receive my money back
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1 month ago
After receiving good that was faulty and going through the returns policy it was a joke paid to return the item as instructed but instead of exchanging the item as ask they issued a refund and told to buy the item again if still wanted. Having to ask for postage refund was not easy even though its in there terms. Probably wouldn't use them again.
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1 month ago
The shoes I bought had finger marks on trainers they must if known this on material so would come off never buy again
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3 months ago
Runners have been returned as they were dirty on the front and not as white shown in the picture. I’m still waiting on confirmation that the runners were received and payment returned. Thank you
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3 months ago
Placed an order no problem, payed via paypal. Few days later order cancelled. No reason or anything given, simply that I had been refunded. At least I was refunded!
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3 months ago
My flip flops worn once have peeled off the sole so the print is coming off! Very disappointing
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3 months ago
I purchased some Onitsuka trainers, the order got cancelled - I only got an email confirming cancellation. No reason or apology (although I assume Corona related). Bought the Trainers elsewhere, which are really good.
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3 months ago
I ordered a pair of Trainers for £51 which should have been free delivery or so it seemed, you only find out that the delivery is not free on sale items either by reading the small print or when you get to the checkout. Its very misleading. I contacted one of you Customer Service people who was very efficient hence the high mark for him,however I cancelled the order and I wont order again.
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