SOLETRADERReviews:
1,459 reviews in the last 12 months22,528 total reviews
Excellent
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Top positive review
9 Apr 2023
Verified review
Great!!!!
Placed an order late on Sunday evening.
Delivered on Tuesday afternoon. Will definitely be ordering again.
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Top negative review
6 Jul 2023
Verified review
I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!
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Reviews for SOLETRADER
23 Nov 2023
Verified review
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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11 Nov 2023
Verified review
Shoes and postal service not quite right...these days.
The shoes I bought were just not what they were to the online pictures which is not Soletraders fault, but I had to pay both delivery and return costs..but hey ho...the way it goes...
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28 Sept 2023
Verified review
Ladies Silver Hogan Trainers
The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver.
Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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25 Sept 2023
Verified review
Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
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13 Aug 2023
Verified review
The shoes had obviously been back and forward to different clients and the box was unattractive and the package worn
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12 Aug 2023
Verified review
These shoes at store top money same shoe same store cheaper on Amazon and delivered
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9 Aug 2023
Verified review
No order and no update
Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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ZT
Zehraan tahir T.
London
11 May 2023
Verified review
Because his shoes is not enough strong shoes torn v quickly and they didn’t cover the warranty As well my experience is not good .
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10 Nov 2023
Verified review
I was forced to ship through DHL. Customer should have the choice to select any shipping companies he desires.
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13 Jan 2023
Verified review
It's been 11 days since I placed the order and still haven't received it till now.
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29 Dec 2022
Verified review
Click and Collect Info
Actually inform the customer when the click and collect item is there to pick up.
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21 Jun 2023
Verified review
Was sent the wrong size item however staff were helpful in store to return item
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11 Mar 2023
Verified review
Sent wrong size…. How I don’t know and had to pay to return them.
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Answer by SOLETRADER
15 Mar 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with your order. In these instances we would advise that customer's should contact our customer service team who are able to help. Kind regards. SOLETRADER
30 Apr 2023
Verified review
Took ages to come back and quite short responses
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6 May 2023
Verified review
Abrupt disinterested store employee.
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23 Dec 2022
Verified review
Sent the right products out
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8 Jan 2023
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4 Jan 2023
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AM
Alison M.
London
31 Dec 2022
Verified review
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