soletrader.co.ukReviews

: 18,202ExcellentCertified

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soletrader.co.uk- Logo - reviews
soletrader.co.uk- Logo - reviews

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Contact
Twinmar Tech LTD
14 Maxted Road
HP2 7DX Hemel Hempstead
United Kingdom
Trade register
Companies House 01115756
Authorised representative
Lilly Bordon, Marcel Bordon

Reviews for soletrader.co.uk

4.70/5.00
Excellent
How is the rating calculated?

3,774 reviews in the last 12 months

85 %
9 %
2 %
2 %
3 %
18,202 total reviews

What other customers say about their experience with soletrader.co.uk

(59)
5 days ago
Good are great the ones you receive anyway and no help for the ones you dont
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5 days ago
Horrible, shame on you
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6 days ago
The shop sent the wrong item , the chap I emailed had a very obnoxious and unhelpful tone . A shame in these difficult trading conditions. Would and have not recommended and most definitely advise AVOID !
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6 days ago
Advertised a slipper size they did not stock
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13 days ago
I paid for delivery even though it said free
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1 month ago
Tried to sort an issue out but got nowhere very slowly, returned shoes and bought elsewhere.
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2 months ago
Delivery was quick but despite being in they said they could not deliver. Re-arranged for pick up and the items had permanent white marks on and were too small. Noted this on the returns slip and paid for a new pair. These were delivered to the wrong house down the street but were in good nick. Got a refund for the first pair but did not get postage refunded. Paid more in postage than the sandals.
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3 months ago
Delivery was fine. Product not acceptable. I had to pay £14 postage to return which is atrocious
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3 months ago
Your shop staff were very pleasant and helpful However you had dispatched a US 6 and not the ordered UK 6 A wait for a replacement was not acceptable so I had a refund BUT this refund which should have been immediate took more than two working days to process causing me difficulties and embarrassment and a long call to my Bank to sort things out I was not pleased So shop staff 5*, you 1*
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3 months ago
After ordering a pair of Fila sneakers, I had received an e-mail that the item wasn't available anymore. It has been 2 weeks and I still haven't received my money back. Please keep your website up to date so that people can't order items that are out of stock.
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4 months ago
Bad crease marks on the leather but kept due to needing urgently
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4 months ago
Was sent the wrong size tried to contact customer the only way you can is by email it was a joke. I then had to pay to return the item as the company sent the wrong size even had the wrong UK and US size on the box I will not be ordering from them again
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4 months ago
I was charged 2 times for delivery and the area manager David asked me to contact customer service the Renye was unprofessional and made me feel like a moocher for money or good will my treatment as I told her was awful and uncalled for I said I'd make a formal complaint her attitude was terrible
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4 months ago
Messed my first order so I had to pay £6.57 for postage to return order. Am yet to receive the refund for the postage.
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4 months ago
Good shopfloor service
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5 months ago
I received sale shoes flats Michael kors metallic had a large mark across the front was going to return but kept as no longer available after I had received so arrived poor quality
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5 months ago
Paid for next day delivery, turned up over a week late. I complained to soultrader but they couldn't be bothered to even reply let alone refund the money. Don't bother, you can get any of their stock from another supplier that worries about customer service.
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5 months ago
I paid for next day delivery which came 3 days later and was promised a refund for the next day delivery payment but this never happened. Would not recommend or be using this site again
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5 months ago
Ordered size 8 Converse trainers, there was an 8 and 9 in the box. Instructions not clear how to send them back. Eventually emailed , told to follow a link, not evident on returns form. It was going to cost me £3.00.When I queried why I should pay for their mistake I was told it would be refunded when the parcel was back. The money was not refunded until I prompted again. It was put right.
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5 months ago
Crap
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