I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!
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Reviews for SOLETRADER
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11 hours ago
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Nice staff , helpful, nice product and good price
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14 hours ago
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very helpful, kind staff
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15 hours ago
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16 hours ago
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Liked the range on offer but thought there could have been a bigger selection of women’s trainers.
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21 hours ago
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22 hours ago
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2 days ago
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Ordered on line and delivery quick.
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2 days ago
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Easy to order fron and fast delivery
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2 days ago
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2 days ago
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2 days ago
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Very pleased about the sellers job they done in Watford. Very polite and helpful. Nothing more to add.
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2 days ago
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Brilliant service
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2 days ago
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2 days ago
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Friendly, chatty helpful staff
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2 days ago
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Excellent service
Good prices, fast delivery highly recommended. Bought a pair of DM’s very smooth transaction got them within a couple of days via DPD…. Perfect
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3 days ago
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3 days ago
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Doc’s
Excellent no hassle ordering and pickup. Also cheaper than buying from Doc Martens
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3 days ago
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Cancelled order
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4 days ago
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You can improve your service by either answering your phones, answering your emails and making sure that your live chat is just that. It took me five whole working days to get any sort of response from yourselves. You accepted my money for boots and next day postage neither of which materialised. After trying to contact you without any success you finally responded with my money returned but no apology. I’m grateful for small mercies but will not use you again.
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