SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,305 reviews in the last 12 months23,166 total reviews  

4.60
Excellent

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Top positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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11 May 2024
 Verified review
Good service with regular updates on delivery status. Stylish shoes at a great discounted price.
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6 May 2024
 Verified review
Soletrader has a good range of shoes. Once you order they are very organised and deliver promptly
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4 days ago
 Verified review
An inviting store Nice clean layout Tidy Not too busy Shop assistant was friendly and patient
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12 days ago
 Verified review
Amazing service from the start. Very quick delivery, amazing price. Very happy with the purchase
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15 May 2024
 Verified review

Good delivery time but damaged shoes

Excellent delivery times. The shoes however were a bit damaged when it came, it looked used.
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6 days ago
 Verified review
Website easy to navigate. Speedy delivery. Product as expected/described. Happy customer.
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1 May 2024
 Verified review
Sales assistant very helpful, shoes displayed well and seem to have a variety of sizes
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28 Apr 2024
 Verified review
Staff were very helpful but there was a lack of stock for the size my husband needed.
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11 May 2024
 Verified review

Polite and helpful

Polite, efficient, friendly and helpful, nothing is too much trouble for the staff.
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7 days ago
 Verified review
like the choice for both gents and ladies great shoes and staff always polite
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6 May 2024
 Verified review
The staff, very helpful. The shop so lovely and clean and shoes on show tidy.
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12 May 2024
 Verified review
Fantastic service and choice of Doc Martens which is what I purchased
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GS
Gail S.
Chester
6 May 2024
 Verified review
Good communication. Fast delivery to store. Friendly staff at store.
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4 days ago
 Verified review
Item perfectly as described and super fast delivery thank you
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2 May 2024
 Verified review
Great customer service when there were problems with delivery
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14 May 2024
 Verified review
The Bluewater store, staff were friendly and really helpful.
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11 days ago
 Verified review
Very fast delivery and stocked my favourite brand of shoes!
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12 days ago
 Verified review
Both ladies on were lovely and friendly and very helpful.
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20 hours ago
 Verified review
Excellent experience Vast selection very helpful staff. 😎
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13 May 2024
 Verified review
Item arrived promptly and well packaged- great price too
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