Review summary
Customers consistently highlight the friendliness, helpfulness, and professionalism of staff, as well as the wide variety of products available, including hard-to-find and vegan options. Fast and prompt delivery receives high praise, with many customers noting next-day or quick shipping. The returns and refunds process is generally easy and smooth, creating a hassle-free shopping experience. Competitive pricing and excellent value for money are frequently mentioned, along with high product quality in terms of comfort, style, and durability. Clear and timely communication, including order updates and tracking, is also appreciated. Some customers have reported negative experiences with staff rudeness or lack of engagement, and a few have noted slow responses to inquiries.
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How Trusted Shops prevents fake reviewsReviewsSOLETRADER
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Verified
Order and delivery were very quick. The only thing that might help was seeing what sizes were available still on the first page rather than when you try to add it to basket.
Verified
Would recommend!
This was my first time purchasing from sole trader. From ordering to receiving everything went smoothly, I was kept informed at all stage, and my trainers were exactly as seen in photo. I would recommend!
Verified
The assistant was extremely helpful and came across as very knowledgeable
The cost of the house we purchased was great and the same assistant helped us with a further discount with our student discount
Verified
I made a mistake somewhere and didn’t get my 20% off but after contacting them they were very efficient and arranged the discount following my receipt of the trainers. All very polite & professional, I was really impressed and will definitely buy from Soletrader again based on such good customer service.
Verified
Mrs
I've bought a few pairs of trainers from Sole Trader. All staff are excellent. Always say hello. Leave you have a browse. They're always happy to offer help/get the other trainer or ask if you're happy with the pair. . Staff never hover over you unless want help.. When you decide to buy a pair, again they thank you for your custom you. Thank you to all staff.
Verified
The person who attended us was so helpful and polite they made me feel comfortable when selecting my shoes, awesome customer service x
Verified
Good quality trainers
For the quick delivery, plus the quality of the trainers 👟 I’ve always used soletrader. For my trainers never disappoints. Great trainers and experience
Verified
Beautifully made bag of the highest quality. Screams sophistication. It has enough room for all the essentials. I absolutely love it. Thank you.
Verified
Terrific customer service - incredibly helpful and suggested insoles which made the shoes fit my footshape much better. Polite, personable and knowledgeable staff - I ended up buying two pairs of shoes when I only went in for one!
Verified
The salesman was and is a top man, I’ve bought before from him and he is very knowledgeable on the product, I think his name is Alvarez(apologies if I got it wrong!)
Verified
Bugatti Shoes
First saw the shoes in Sarlat, France but couldn't find them in store in London, then found them online from Australia. Quick included delivery from UK to Sydney.
Verified
Staff extremely helpful getting a selection of shoe for my husband, also checked on line to see if one pair of shoes were available on line.
Verified
Sole trader is really brilliant brand and specially, A Manager? I don’t know his name but he was really friendly and made me feel happy The branch is where one of branch in O2.
Verified
Ordered a pair of trainers mid afternoon, they arrived the following day, very happy with product and sole traders promptness
Verified
Excellent communication with email confirmations and tracking information, very quick delivery by using Royal Mail, and item as described
Verified
Excellent service
Sole Trader has a great variety of quality footwear to chose from & offers great deals! Delivery to EU was also super quick and easy (no additional "surprise" costs and no waiting for customs clearance). I'm very happy with everything and would recommend them to everyone :)
Verified
Great company very fast delivery ordered 1 day trainers came the next day, only thing to make it better to sell half sizes will definitely buy from you again.
Verified
Went to the shop at Westferry (London) picked some lovely boots, but unfortunately did not have my size. They ordered for home delivery and my new boots arrived the following day. Very happy with the service received.
Verified
Absolutely fantassssttttiicc footwear. V.GAN brand highly recommend. You get quality. Favorite vegan sandals ever. So comfortable. And aesthetic.
Verified
Ecellent Service…
Very quick delivery unfortunately i needed a larger size and i received the replacements within 2 days. Excellent quality shoe, excellent service