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thecrofthouse.comReviews

: 1,745Excellent

4.92

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certified since: 04/11/2021
updated on: 12/08/2022
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certified since: 04/11/2021
updated on: 12/08/2022
thecrofthouse.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecrofthouse.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecrofthouse.com

433 verified reviews in the last 12 months

1,745 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I knew I wanted to purchase a Scottish lambswool Mackenzie tartan scarf and I wanted to purchase it from a small business. The Croft House website had all of the information I needed to fulfil my wishes. Having placed my order there was an immediate response from Louise and my scarves arrived promptly in time for Christmas. My daughter and future son-in-law were delighted with the scarves. Warm, soft and fantastic quality. It was a real pleasure to deal with Louise who gave that personal touch that is so often missing from larger companies. We should all use our smaller businesses more often. Thank you Louise. I hope to use The Croft House again in the future. Highly recommended.
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the most relevant critical review


9 months ago
The sizing for these jumpers is so inconsistent, it’s nearly impossible to pinpoint your size correctly without trying one in-person. They allow a 2-3cm variance in measurements due to the natural fibres used, but that can easily bump you up or down a whole size. I ordered a large as per the online sizing chart and it was absolutely massive. I did receive good service and was able to make a return after proving my issue, but it was still disappointing. (Customs were very high on this, so if you’re outside the UK I highly suggest you get measurements of one specific sweater before ordering to confirm size so you don’t end up paying to receive it and then send it back.)
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Reviews for thecrofthouse.com

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 Verified review
21 days ago
This jumper is so lovely, and it is very light as well, but toasty warm. Apart from the beautiful jumper I was impressed by the exceptional service from Louise from The Croft House. She answered every email and was so very helpful. My cat wants me to buy another one, but we have not decided yet, on colour or style but he is leaning towards a lovely brown one we saw. I am from Australia and normally a size 16 in Australia and a Large is the right size. I am an XL in Australia.
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 Verified review
10 days ago
Quality of the 3no Fairisle jumpers I have ordered so far has been really good. Louise also very helpful on the phone re measurements and other queries.
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1 month ago
I liked the assortment of products, the website was easy to navigate, shipping to the US was quick and the sweater is beautiful and of great quality.
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 Verified review
11 days ago
Beautiful products and fast shipping. I am super impressed with this company.
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 Verified review
16 days ago
Efficient, beautiful products, speedy process
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 Verified review
2 days ago
Great products & service
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4 days ago 
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5 days ago 
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2 months ago
I emailed a few times regarding sizes, and the possibility of larger sizes. I received quick replies, and such lovely replies. It seemed like l was dealing with a knowledge and delightful person. I appreciated the time and effort they made.
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 Verified review
1 month ago
Great service easy ordering speedy delivery and I absolutely love my Kimono. I’ve been wanting a pure wool jacket for ages..thank you Croft House
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1 month ago
Great service and very fast.
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1 month ago
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2 months ago
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3 months ago
The quality looks very good although I've yet to wear them. I think the price is quite high, so I'm hoping they look good for a long time.
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 Verified review
3 months ago
A lovely soft cardigan which I know will last me a long time. I would love to see more pastel colours in your knitwear, perhaps something to consider?
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 Verified review
3 months ago
Gansey cardigan is beautifully soft with an intriguing subtle decorative pattern of stitches. The quick efficient mailing was as good as ever.
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 Verified review
3 months ago
The colours in the knit where even better than the photos and the fit quality of the jumper is superb. A friendly and helpful service too.
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 Verified review
3 months ago
Fast delivery. Lovely product. What more could I ask!
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3 months ago
Really excellent jumper, very warm and quick delivery
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 Verified review
3 months ago
Excellent service and fantastic jumpers
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