Review summary
Customers consistently praise the exceptionally fast and reliable delivery of their orders. The customer service is frequently described as outstanding, friendly, responsive, and helpful, especially when resolving issues. When problems arise, staff are proactive and resolve issues quickly and satisfactorily, often going above and beyond. Customers appreciate the wide selection and good variety of swimwear and related products available. They also value knowledgeable staff who provide detailed advice on products, sizing, and alternatives. Products are widely regarded as high-quality and as described, meeting or exceeding customer expectations. The website is generally easy to use and navigate, though some customers suggest improvements for size guides and availability information.
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Verified
Very quick delivery and item as advertised.
I rang them before ordering due to some negative reviews. I spoke to someone who checked the swimming fins I wanted were definitely in stock. He advised me that if I paid for the slightly faster delivery (£1ish) I might receive them the next day.
I did this and they did arrive the next day - less than 24 hours from ordering them.
So, I’m very pleased.
Verified
Very helpful and offered a hassle free exchange service for an item I needed to switch for a different size. I needed quick delivery and they were happy to arrange Special Delivery of the replacement item for me. Would highly recommend.
Verified
Great value for money and great staff when they come to events . What we really need it a local shop in Norfolk ! With so many swim clubs and not really anywhere to be able to try on new training suits or race suits and get equipment last minute replaced is almost impossible . With so many swim
Clubs around I’m sure a real shop would do well
Verified
Absolutely brilliant service! I have bought a few items. When I bought a race suit for my daughter we had an issue with the sizing, but I emailed and someone phoned me back and spoke to me about sizing and different makes it was very informative and this person clearing has a lot a knowledge about the products they sell. I recently bought myself a swimsuit and there was a hiccup with the stock count but again they phoned me and it was sorted and posted the next day. Highly recommend!
Verified
Great communication about items in stock. Spoke to an actual person (not call centre or chatbot) who was very helpful. Good selection of swimwear to choose from. Thanks
Verified
Although the exact item I requested was not available, I received a call in good time to explain, and the was great enough to help me get an alternative that I liked.
The postage then arrived in leas. than 24 hours though I was expecting it on 48 hours.
Verified
I ordered swimwear from this online store and I’m very happy with it!
They have a great selection of products, excellent service, and fast delivery.
Sometimes an item might be out of stock, but the staff always quickly suggest a good alternative.
The products are high-quality and everything arrived in perfect condition.
I definitely recommend this store to anyone looking for quality swimwear!
Verified
My go-to online shop for swimsuits for many years. Great choice, competitive prices, excellent re-vamped website and great customer service on the rare occasion that I've needed it. Thank you!
Verified
Very fast delivery from ordering. Very impressed from ordering to delivery. Super quick and competitive prices.
Verified
Quality of the caps and fast delivery
Verified
Well packed, prompt delivery. Goods as advertised
Verified
Quick and efficient service
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Verified
Speedy efficient service. Good range of products. Not too much advertising.
Verified
The staff are so helpful. In particular Matt.
Many thanks for speedy, high quality goods!
Verified
Quick delivery, great customer support
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Verified
Great item and a super fast delivery
Verified
Great customer service
Once problem was established great customer service to resolve issue