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Review summary
Customers overwhelmingly praise the extremely fast and prompt delivery, often exceeding expectations. The majority describe the service as friendly, helpful, and responsive, especially when resolving issues or providing advice. Clear, proactive communication is appreciated, particularly regarding stock status, alternatives, and order updates. Most customers are satisfied with the high quality and accurate description of the products received. Additionally, the ordering, exchange, and refund processes are found to be straightforward and hassle-free. While some items are occasionally out of stock, customers note this as a drawback, though they appreciate being offered suitable alternatives promptly.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsMailsports_The Swim Experts
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Verified
Ordering was easy & the item came quickly. I bought it as a Birthday present for someone else so am not sure how it works in practice. But it had been recommended to them.
Verified
Exceptional customer service. They didn't have one product on the stock, so they called me and we chose something else there and then.
Definitely recommend.
Verified
Very quick delivery and item as advertised.
I rang them before ordering due to some negative reviews. I spoke to someone who checked the swimming fins I wanted were definitely in stock. He advised me that if I paid for the slightly faster delivery (£1ish) I might receive them the next day.
I did this and they did arrive the next day - less than 24 hours from ordering them.
So, I’m very pleased.
Verified
Very helpful telephone conversation, and a fast dispatch.
Many thanks I received the bather the next day.
Would highly recommend this supplier.
Thank you and best regards,
Neil
Verified
Very helpful and offered a hassle free exchange service for an item I needed to switch for a different size. I needed quick delivery and they were happy to arrange Special Delivery of the replacement item for me. Would highly recommend.
Verified
Very easy to order . Prompt delivery . Kept informed along the way .
Verified
Product was out of stock but great communication and alternatives offered. Very happy with swrvice
Verified
Great value for money and great staff when they come to events . What we really need it a local shop in Norfolk ! With so many swim clubs and not really anywhere to be able to try on new training suits or race suits and get equipment last minute replaced is almost impossible . With so many swim
Clubs around I’m sure a real shop would do well
Verified
Absolutely brilliant service! I have bought a few items. When I bought a race suit for my daughter we had an issue with the sizing, but I emailed and someone phoned me back and spoke to me about sizing and different makes it was very informative and this person clearing has a lot a knowledge about the products they sell. I recently bought myself a swimsuit and there was a hiccup with the stock count but again they phoned me and it was sorted and posted the next day. Highly recommend!
Verified
Excellent product. As described and very quick delivery.
Verified
Great communication about items in stock. Spoke to an actual person (not call centre or chatbot) who was very helpful. Good selection of swimwear to choose from. Thanks
Verified
Thankfully don’t use the dreadful Evri!
Thankfully don’t use the dreadful Evri to deliver!
Take time to make sure you have ordered the item(s) that are right for you.
Verified
The item ordered is as expected and was delivered on time. Found the product cheaper than other websites.
Verified
Although the exact item I requested was not available, I received a call in good time to explain, and the was great enough to help me get an alternative that I liked.
The postage then arrived in leas. than 24 hours though I was expecting it on 48 hours.
Verified
extremely fast dispatch, along with reasonable price and postage fees
Verified
Super speedy delivery
Verified
Great swimming aids
Great fit, easy to pack just right to help me swim in a controlled way,
Verified
Very good service
Verified
Very fast and helpful
Very fast, helpful service with good comms.
Verified
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Mailsports_The Swim Experts
- +44 1628529206
- www.mailsports.co.uk
- sales@mailsports.co.uk
- High Wycombe, GBR
About
Mailsports_The Swim Experts
Founded in 1978, Mailsports is a swim-family run business now located Cressex Business Park, High Wycombe. One of the UK and Europe’s leading swim specialist retailers, we operate online, have a physi...