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12 Nov 2023
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Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
I sent various "chats" as I hadn't heard anything about my delivery and I had paid for express delivery. They were chasing company and I sent more "chats" advising to cancel order but didn't receive any replies, then I received an email to say order was cancelled as didn't have it in stock!! Awaiting refund.
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4 Jul 2024
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Not only did I have to pay $50.00 duties to receive the shoes but I then have to pay $50.00 to send them back. I don't find this very economical. The shoe is only $200.00 Canadian dollars. I overpaid!!!
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5 Jul 2024
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Bought some sliders from freeport none in store got them to send too store that was 3 weeks ago never turned up too date terrible customer service
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10 days ago
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£150 trainers and they are not worth £50, extremely cheap materials, poorly made and bad enough to Question the authenticity
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7 Jul 2024
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Cancelled my order on the day it was meant to be delivered
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2 Jul 2024
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Disinterested employees. Reactive not proactive.
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5 days ago
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Delivery and returns need to be free.
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3 days ago
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27 Jun 2024
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3 Jun 2024
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The shoes I ordered were described as wide fit but in reality they were not and I had to send them back.
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14 Jun 2024
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Cancelled order to increase price
You accepted then cancelled my order for sandals at a sale price when the sandals are still in stock and you have now increased the price!
Unsure if this is even legal.
Also no response to mails sent regarding this.
I would not use Soletrader again or recommend.
Terrible
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19 Jun 2024
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Customer Service - lack of response
Immediate response to my query about faulty product but once I was asked to supply photos, zero response. I've emailed 3 times since then and absolutely nothing. Very poor service so won't be using again.
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2 Jun 2024
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Order arrived with a pair of mismatched shoes in the box. Very disappointed as I then had to pay again to order another pair and wait for a refund on the original order.
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24 Jun 2024
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I still haven’t received my product ordered a week ago. No further update either
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17 Jun 2024
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The shoes didn’t look like a fresh pair were delivered. Very unhappy 😞
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13 Jun 2024
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Shoes broke very quickly but the staff sorted them out
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17 Jun 2024
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Le modèle reçu n’est pas celui affiché sur l’image !