soletrader.co.uk

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Contact
Contact
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EAHemel Hempstead
United Kingdom
Trade register
Companies House 00763926

Reviews for soletrader.co.uk

4.67 / 5.00
Excellent
How is the rating calculated?

3,473 reviews in the last 12 months

82 %
11 %
2 %
2 %
3 %
15,075 total reviews

What other customers say about their experience with soletrader.co.uk

Sort order Latest first 
2 days ago
bad shopping experience at this Guilford store. A product was announced for £ 29.00 and I was charged 34.90. I only preceded the mistake afterwards. I went back to complain and the manager told me that I couldn't do anything because they changed the price, but they forgot to change the label. and the consumer who should bear the error? terrible
 
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1 week ago
Ordered shoes online and then got a email saying they wasn’t and took a week to give my money back
 
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1 week ago
Terrible experience. Never received my order. Purchased online and didn't find out for two weeks that it could no longer be processed. This was only after I chased it
 
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1 week ago
Shoe fell apart within 1 day
 
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1 week ago
Ordered slippers that never came waited 2 weeks to be told and refunded as they said they was out of stock when I ordered them
 
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1 week ago
Rubbish. Selling goods that they do not have.
 
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2 weeks ago
I only gave it one star as I was unable to choose no star or negative stars Shocking customer service, was having issues with card online 3 times I phoned and said they had no one to take payments right now???? Phone back tomorrow and I did still the same Asked if someone could possibly phone me back as I’m not getting anywhere Lady sighed well i will try but won’t be till later Did they NO
 
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Ordered size 5 wellie boots for my wife for Christmas and they sent size 6 boots in a size 5 box. Also it took me 3 emails to get my full refund back. Shambles of a company and I won’t be using again AVOID ...
 
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3 weeks ago
My order was cancelled. The item was not in stock so please stop sending me review reminders.
 
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3 weeks ago
Never gave me any phone call, email etc to let me know my girlfriends present wasn’t turning up because they was out of stock. Only when I made a phone call on the 23rd of December then did I find out
 
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4 weeks ago
Cancelled my daughters Xmas present the week before Christmas
 
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I didn’t get my order
 
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1 month ago
I order my boots and then was notified that they wernt in stock and had to wait 2 weeks for a refund
 
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1 month ago
The box was damaged
 
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Rubbish this faceless retailer avoided all calls and responsibility for their own website mistake . Better sites and shops out there.
 
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4 weeks and still didn't get my order Very disappointed...
 
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1 month ago
My order was cancelled with no explanation given. Total waste of time.
 
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1 month ago
Bad customer service. Terrible website
 
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1 month ago
Shoes came but they sent the wrong size. Was a present not happy as have to take them in to store to return . As have to pay 2.50 postage charge for returns. Not good enough when they reason for return is actually there fault.
 
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1 month ago
Took forever to arrive; I then returned item as too small but received no communication. Had to to find out that they didn’t have the right size and were refunding by phoning. No communication and slow postage. Won’t use them again.
 
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