SOLETRADERReviews:
1,459 reviews in the last 12 months22,528 total reviews
Excellent
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Top positive review
9 Apr 2023
Verified review
Great!!!!
Placed an order late on Sunday evening.
Delivered on Tuesday afternoon. Will definitely be ordering again.
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Top negative review
6 Jul 2023
Verified review
I ''returned'' some shoes yesterday. I was told they have a new system and a return might be a problem. They haven't sold anything since the morning and I must come back later. Eventually, after the staff members kept trying, I was told the return went through, and was asked to provide an email address for return confirmation rather than given a paper copy (I was told they would get in trouble for giving me a printout as they are not allowed!?). Later on, and again today, I felt uncomfortable so I checked my account for a refund and it wasn't there, nothing pending. No email to confirm my return either. Only email from you to ask for feedback. Well, my feedback is, I'm never going back to this shop again. I just hope I will see my money back eventually. Sole Trader in Wandsworth Southside shopping centre. The worst experience ever!
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Reviews for SOLETRADER
3 days ago
Verified review
You can improve your service by either answering your phones, answering your emails and making sure that your live chat is just that. It took me five whole working days to get any sort of response from yourselves. You accepted my money for boots and next day postage neither of which materialised. After trying to contact you without any success you finally responded with my money returned but no apology. I’m grateful for small mercies but will not use you again.
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8 days ago
Verified review
I purchased a pair of shoes that I wanted for a conference. I was informed they was dispatched and then nothing. The tracking number didn’t not work, it was only when I enquired about the order was I told that a mistake was made, the dispatch notice was made incorrectly and infect there was no stock. I am still awaiting my refund.
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18 Nov 2023
Verified review
I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
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12 days ago
Verified review
I’ve ordered a shoes in store through their online service, the product was in stock when orders but so a payment was taken at the counter, however later on I’ve got a email saying it got cancelled, how’s that even possible, shocking!!, now I have to wait like 7 days for my money back. Not happy at all
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11 days ago
Verified review
Ordered trainers in store for delivery to home due to arrive today. Email comes through this evening to say my order has been cancelled!!
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9 days ago
Verified review
Still not received items. Ordered 24/11/23. Will not buy again. Where are the boots ?????????????????????????????
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7 days ago
Verified review
The item did not arrive as described and they have not replied to my email regarding it.
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6 days ago
Verified review
Order not received
I still haven't received my order
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9 days ago
Verified review
They have cancelled my order
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3 days ago
Verified review
Cancelled order
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10 days ago
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2 Nov 2023
Verified review
Still processing? Or it was cancelled?
My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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19 Oct 2023
Verified review
My shoe size sent to me was 43 when I ordered size 42.
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7 Oct 2023
Verified review
Not a good experience
Unfortunately when I arrived at the shop, having received an email saying my shoes were ready to collect, I was told they hadn’t arrived in to stock. The gentleman handling this did not have the authority to allow me to take an identical pair from their stock, even though they could see my order on the system and that I had paid in full. I did not want to pay twice and claim a refund. So I waited in store as I was told the store manager was coming in to resolve the issue. After 40 minutes, the gentleman handling my order had another look out the back and found my order which had been there all along. Sorry guys but that was terrible customer service and I daren’t order from you again.
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20 Sept 2023
Verified review
Review How You mail Out Merchandise
I like Sole trader tend to buy my merchandise in store, however I am abroad and needed some merchandise from Sole Trader . If I buy and pay for everything in one transaction, why send out piece by piece ? This is an inconvenience because I am charged more taxes and import duty for every piece received regardless of the invoice and price. Whilst I understand that is not your problem, it is my problem. Please understand that I am happy to pay the taxes, but they are calculated in a manner that in the end cost the buyer more as a result of sending out piece by piece rather than sending out all the merchandise once.
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9 Oct 2023
Verified review
Do not send customers trainers that are dirty and off colour! I received a right trainer that was a different shade and had dirty marks. I paid for new trainers that’s what I expected ! Very disappointed. As a first time customer that had to return the trainers not impressed at all.
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Answer by SOLETRADER
11 Oct 2023
Hello, we are very sorry to hear that your order did not arrive in the best condition. This is not the high level of service we normally provide. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
30 Sept 2023
Verified review
Hidden Terms & Conditions
Bad service if it isn't disclosed that we have to rate our experience afterwards, then one may choose to not disclose their email.
*It was said it was for receipt only.
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10 Oct 2023
Verified review
Check that the product you send out is the same as the product advertised. Free returns as ended up paying £5.99 postage and return and purchase was incorrect colour
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Answer by SOLETRADER
11 Oct 2023
Hello, we are sorry that you received the wrong colour. If there is a problem with an order then we would always advise contacting our customer service team who are able to help. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
18 Sept 2023
Verified review
Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
15 Sept 2023
Verified review
Delivery
Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER