soletrader.co.ukReviews

: 16,695ExcellentCertified

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soletrader.co.uk- Logo - reviews
soletrader.co.uk- Logo - reviews

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Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926

Reviews for soletrader.co.uk

4.67/5.00
Excellent
How is the rating calculated?

3,645 reviews in the last 12 months

83 %
9 %
3 %
2 %
3 %
16,695 total reviews

What other customers say about their experience with soletrader.co.uk

3 days ago
Appalling service, sent the wrong pair of trainers twice, cost me money to return and still waiting for refund. Unable to contact shop as their customer service isn't working, emails are being ignored. Do not waste your time or money
 Verified review|
7 days ago
Ordered an item twice in different sizes. On both occasions after processing the order and taking payment I received an email saying that, due to a stock error, the purchase couldn’t proceed. Once is understandable, twice amounts to disappointing service.
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7 days ago
Still waiting for refund for return, had to pay return postage
 Verified review|
9 days ago
My parcel was not delivered to my house but left in a rubbish bin without any notification. Neither Soletrader or their delivery company will accept responsibility and I have not received shoes worth almost £50. The communication from this company has been very poor, customer service is zero here.
 Verified review|
14 days ago
Sent shoes to the wrong address and couldn't contact anyone to discuss, still waiting for refund, I would never use this sigh again.
 Verified review|
18 days ago
Took my order and payment, then managed to email my spam to tell me my order had been cancelled due to lack of stock. Only found out about cancellation when I wondered where my order was. Got my money back 1 week later. Will be avoiding website in the future.
 Verified review|
21 days ago
Sent wrong shoes twice and I had 6o pay to send them both back!!!
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23 days ago
Didn’t fit and real hassle returning. Still waiting for my refund
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23 days ago
After 1 hour they cancel the order but they take the payment
 Verified review|
24 days ago
Everything about this shop is a shame! The worst customer services, they don’t even disturb themselves to answer my 3 emails. I was trying to buy 2 times from this shitty store and they declined my payment even if it was not a problem from my bank. They are a shame! Don’t buy from them!
 Verified review|
1 month ago
Cancel my order for no reason
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1 month ago
Items are FAKE!!!!
 Verified review|
1 month ago
I ordered two pairs of trainers on the same date. Received two despatch notices on the same day. One pair arrived, and the other didn't. I emailed chasing up the second pair, to be told that they were being despatched from another depot. Another week passed, and still nothing. I then emailed asking what was going on - didn't get a response but received a refund into my bank. Still no reply though!
 Verified review|
1 month ago
Do not shop at this shop. They sent the wrong parcel. I sent them back over a month ago and I haven’t got my refund. I’ve emailed them 5 times and someone called Dave keeps brushing me off or not responding. It’s been the worse customer experience
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1 month ago
I cannot remember what I bought??????? How can I review?
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1 month ago
Charged me twice for shoes still trying to get a refund.
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1 month ago
I reported being twice charge for an item from my card. Its been two weeks now without refund. poor communication as well. Their service Tell: not working and delay reply of emails I sent. Still haven't received my refund into my card.
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1 month ago
Took my payment twice, took ages for delivery which I had to pay for and had to pay to return the item
 Verified review|
1 month ago
How dare you take my payment twice for an item purchased on 26 May! I have emailed you and put in a complaint. I want this money back or I will be escalating this further. The nerve your company has to take a double payment for 1 item! How dare you!
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1 month ago
Getting my items from sole trader was an all round poor experience. This was especially due to the double payments they took out of my bank when purchasing my shoes. It’s safe to say I’ll not be purchasing anymore shoes off here.
 Verified review|