Sandals turned up in a badly damaged box and the sandals were just in the box not wrapped in tissue . Without any close inspection you could see they had clearly been worn the tags had been ripped off and there was a stain on on of the sandals.
I emailed the Head office and received a very lame apology.
Will not buy from them again.
Partner ordered size 6 Viv Westwood sandals in black to take on holiday. Picked them up from J32 store, who had supposedly checked them. Got home, opened size 6 box, tried shoes on but way too small, so checked size on shoe to find they were a size 4? If you bought the same black sandals in size 4 and they feel like flippers it’s probability because they are a size 6. Sent back but now sold out!
2021-08-09T13:57:49Z 2 months ago
Sent me a different colour left and right trainer !
soletrader.co.uk- Logo - reviews
Answer by soletrader.co.uk
2 months ago
Sorry to hear that your trainers did not arrive as expected. We can see that you have returned the footwear and a full refund has been issued. We are sorry for any inconvenience caused. SOLETRADER
Ordered online to be delivered to local store (Bluewater, Greenhithe) Didn’t receive an email to say they had arrived in store, so I dropped in on the off chance.
Yes, they had arrived great I thought until they got brought out to me, the box they had come in was bashed and broken.
I asked if they had another box as these where for a gift. No!!!
Okay fine. I’ll have a refund, thank you.
2021-07-18T19:04:05Z 3 months ago
Unbelievably appalling service considering the fault was Soletrader’s
I still have not received the right pair of Toms and will never order anything from this company again!
2021-07-16T20:37:25Z 3 months ago
My order wasn't processed until two days after I ordered, wasn't dispatched until 5 days after I made the order then had to cancel the order due to the delay which they couldn't guarantee was possible and the customer service throughout was very poor, the company is very hard to reach and the delivery cost is twice what other companies charge. DO NOT RECOMMEND
2021-07-15T06:50:24Z 3 months ago
I would like to put zero star if could . If you purchase this , please remember that , if not received any item from or go missing. They are responsible for that , you won’t get a refund or send you other one . It was nightmare to try to order this company. It was my experience. Never order again . Not recommend for anyone.
2021-07-12T07:55:54Z 3 months ago
Was sent wrong size twice
2021-07-11T15:58:38Z 3 months ago
Returned items but was not refunded postage wnt buy from here again
2021-07-08T17:11:24Z 3 months ago
Very poor overall, wont use again
2021-07-05T19:01:47Z 3 months ago
Parcel left on the front doorstep. Was stolen. Still not had money refunded after 2 weeks and numerous ignored emails
2021-07-05T05:36:33Z 3 months ago
2021-06-30T10:59:20Z 3 months ago
2021-04-09T16:50:36Z 6 months ago
Ordered goods on the website, the ordered was cancelled due to no stock.
2021-04-07T17:09:06Z 6 months ago
Worst customer service I have ever received, next day delivery arrived completely damaged, both shoes, tried to use live chat on website to contact them to no avail, live chat did not work, so I emailed them only to hear back 4 days later an empty apology, a week later they have just emailed me to say they've sorted my refund, even though I asked for an exchange, laughable!!!!
2021-04-03T11:29:07Z 6 months ago
Converse . Came all frayed so damaged or seconds ,box was ripped and battered . Struggled with getting through to site to create return label . You also have to pay your own postage on returns . I didn’t have the best experience on this purchase
2021-02-25T18:14:39Z 7 months ago
Still not had goods
2021-02-20T18:55:40Z 8 months ago
No replacement for a wrong size product and very slow response .