SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,305 reviews in the last 12 months23,166 total reviews  

4.60
Excellent

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Certified since: 28 Jan 2016
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Top positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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3 days ago
 Verified review
Unhelpful staff in shop. Chose click and collect but did not get notification that my shoes were ready for pickup. Staff said it was nothing to do with them. General customer service poor. Will think twice about shopping here again
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30 Apr 2024
 Verified review

Way Too Small

The size was 2 to 3 sizes out from my other shoes of the same size. I wear a UK 12 and I couldn't get my feet in the shoe.
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5 days ago
 Verified review
I have been waiting a week and they still haven’t been dispatched was told with 72hrs.
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3 days ago
 Verified review
The incorrect shoe was in the box Check the shoe matches the box
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4 May 2024
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16 Apr 2024
 Verified review

Never order from this company

Worst company ever to order anything from. Ordered same shoes three times which were showing available on the website. Despite placing an order and money been taken from my account, I was informed that items were out of stock. Same issue happened three times in a row. Absolutely atrocious company. Customer service just as bad.
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21 Apr 2024
 Verified review
Got a pair of New Balance men’s trainers and I noticed that the heel was not glued properly and was slightly hanging down. Now I’ve got to return them after work tomorrow, after doing a 12hr shift.
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9 Apr 2024
 Verified review

Order not received

I have not received my order. Payment has been taken from my account and noone has responded to my emails.
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7 Apr 2024
 Verified review
Despite paying for next day delivery they did not arrive the next day
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30 Mar 2024
 Verified review
Sent wrong size shoes
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31 Mar 2024
 Verified review
Wrong boots
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24 Apr 2024
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23 Apr 2024
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21 Apr 2024
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9 Apr 2024
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27 Feb 2024
 Verified review
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
16 Mar 2024
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
19 Mar 2024
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
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3 Feb 2024
 Verified review
Cancelled my order. No refund
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29 Jan 2024
 Verified review
Don't buy it, bad quality.
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