SOLETRADER

Reviews:

I was told my order would arrive the next day , which it didn’t … a So told DPD do not work over the weekend ,a lie so my did not arrive until the Monday … waste of space

The item was not checked thoroughly before despatch. Had faulty zip. Had to drive back and forth twice, which is not cheap these days.

The shop assistant was rude and unfriendly, I brought a pair of shoes as did my friend and were both treated to the same rudeness!

Great customer service from the team but bad commercial organisation from the business with barely any choice in size 8

Well organised appears effortless

Messy return policy. Also, having paid for the return I didn't receive a full refund. It was 99pence less than the price I paid...... possibly a typo / human error and not worth pursuing, but annoying nonetheless, especially after annoying return procedure.

They had limited size ranges and tried to convince me to buy on odd sized pair of shoes. Surely there should be some thought for foot health with proper fitting shoes instead of just offloading waste onto customers?

This shop has a great range of shoes for its size but the customer service leaves a lot to be desired. When you first enter the girls are always chatting and leave you to do your own thing, which is fine, as they do ask you if you need any help after a few minutes. However today, while the Asian girl who served me did a pretty good job, the other one - a white girl wearing glasses - did as little as possible and didn't treat me very respectfully. At one point she even whispered something to the Asian girl while I was purchasing two pairs of shoes, possibly about me, and then laughed. While the Asian girl tried to do a good job and be friendly, the glasses girl kept chatting to her and then made fun of her incessantly for thinking the O in 'On Cloud' was a Q, which it does look a bit like. Both of them refused to acknowledge something was wrong initially when a shoe I was trying on kept squeaking, insisting it was probably your flooring, which it couldn't have been as it was only that shoe. It later turned out to be a price sticker on the display shoe, which they said all squeaked, so why hadn't they said that earlier? The woman with the candy pieces on her nails was very nice, as was the Asian girl, mostly. The latter would probably perform better if the girl in the glasses wasn't there as a bad influence.

Friendly team quick decision with purchasing shoes However at till if I hadn’t checked box with shoes in would have gone home with 2 different coloured shoes 🤣🤣 Quickly rectified.

Soul Trader are great, SoulX not so much. Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again. Customer is always right? Not if you're SoulX apparently.

Friendly service. However, I went to pay with a Cheshire Oaks Gift Card and was told that they do not accept them, so I had to pay with my card. After checking with Guest Sevices, I was told that ALL shops accept gift cards. So I returned to Soletrader to get a refund and use my gift card to buy my shoes. The cashier originally mistook my gift card for a 10% discount card (which isn't accepted in all stores)

A pair of boots was marked as 50% off full retail price. When I went to buy them I was told it was labelled incorrectly and was only 30% off but I thought that was very misleading and I pointed out that they have to honour the label that’s on the boots but the man disagreed. I’m sure this is illegal.

My order arrived via DPD. They left it outside during storm Babet in the pouring rain and wind. The box inside the bag got wet and damaged. I opened a chat with Sole Trader who have never got back to me. Really annoyed and this is putting me off using them again