Asked to see a pair of shoes in size 10. I am female. Staff asked if they were for a partner or friend. Then asked if I was sure I needed a 10. I’m 5’10 and have had size 10 feet since I was 14 years old. I’m aware I have larger feet for a woman. Can you not comment on it quite so much?
2021-10-18T15:53:27Z 7 days ago
Paid for next day delivery and only half the order was shipped. Had to return
2021-10-13T05:56:34Z 13 days ago
My trainers had glue marks all over them. Poor quality control and standards.
2021-10-10T18:34:37Z 15 days ago
Girls were helpful and gave a good customer service giving me a call when they found the right size despite o left the shop due to time restriction on a Sunday late shopping
I thought I had ordereda uk size 5 wellies but a size 3 turned up. My fault for not reading website properly although why a uk.com site uses US sizes is questionable. The link to print a returns label kept failing so I rung Alpinetrek, was cut off numerous times and had to listen to message that wasn’t in English! I sent them an email and thankfully received a reply but states refunds take 3-4wks!
2021-09-21T11:28:25Z 1 month ago
Great packing, parcel took ages but it finally arrived
Love my purchase of Ilse Jacobsen flip flops. However, they were bought with the offer of next day delivery, which did not happen. Then the following day, I was advised that delivery would take place that day, however, later that day I then received an email to say there had been a delay - so next day delivery turned into three day delivery.
Soletrader let down by delivery service.
2021-08-16T09:25:10Z 3 months ago
Shoes were dirty
2021-08-13T19:26:14Z 3 months ago
The shoes arrived next day despite only requesting standard delivery so big plus there They were the wrong colour though. Indeed the tan colour that arrived was not even a colour you could order!! I emailed customer service twice but sadly got no reply hence poor score for customer service
2021-08-07T05:00:31Z 3 months ago
Wasn’t happy as had to pay for delivery and returns.
2021-07-31T21:53:51Z 3 months ago
Description on website did not state these were narrow fit
2021-07-14T03:37:17Z 4 months ago
Very unfriendly shop assistant in the Brighton branch when I came to collect
2021-07-05T16:56:23Z 4 months ago
Waited outside with door 1/2 open for over 20 mins waiting for them to finally open at 09.15! Tried ringing no answer, disappointed!
Great Vans tho
2021-06-29T18:41:15Z 4 months ago
Had to check with customer service to find out that my order (a gift for my father) had been in store for 2 weeks but I did not receive a confirmation email to tell me - service in store was excellent, so a mixed review.
2021-06-26T15:41:33Z 4 months ago
Good service and delivery however the goods were marked and looked like they had been worn.
2021-06-24T17:14:12Z 5 months ago
Unable to cancel a duplicate order paid for next day delivery and wasn’t told it was to late for it to be next day and then was unable to return even when I purchased a returns label
2021-05-19T16:34:07Z 6 months ago
I was sent the wrong size, as I ordered size 6 and return email stated I’d ordered size men’s 40. I definitely ordered a uk 6 as my original order email states that.
Has put me off ordering from soul trader now.
2021-05-18T18:23:01Z 6 months ago
Charged for delivery and then again to return them. Not very online friendly in 2021 and very unusual. Won't be using again.