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SOLETRADER
Reviews:

1,462 reviews in the last 12 months23,427 total reviews  

4.62
Excellent

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Most relevant positive review

15 Jul 2023
 Verified review
Shop owner asked me if I needed assistance.. So I said which show I liked.. was offered to try them.. He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light. That person offered to get me them. In multiple sizes as they are Chelsea boots. Then offered me inner souls for a half size. This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience

Most relevant negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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28 May 2024
 Verified review
Messy return policy. Also, having paid for the return I didn't receive a full refund. It was 99pence less than the price I paid...... possibly a typo / human error and not worth pursuing, but annoying nonetheless, especially after annoying return procedure.
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28 May 2024
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Limited sizes and selling of odd sizes

They had limited size ranges and tried to convince me to buy on odd sized pair of shoes. Surely there should be some thought for foot health with proper fitting shoes instead of just offloading waste onto customers?
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25 May 2024
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Friendly team quick desicion with…

Friendly team quick decision with purchasing shoes However at till if I hadn’t checked box with shoes in would have gone home with 2 different coloured shoes 🤣🤣 Quickly rectified.
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5 days ago
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26 May 2024
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22 May 2024
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This shop has a great range of shoes for its size but the customer service leaves a lot to be desired. When you first enter the girls are always chatting and leave you to do your own thing, which is fine, as they do ask you if you need any help after a few minutes. However today, while the Asian girl who served me did a pretty good job, the other one - a white girl wearing glasses - did as little as possible and didn't treat me very respectfully. At one point she even whispered something to the Asian girl while I was purchasing two pairs of shoes, possibly about me, and then laughed. While the Asian girl tried to do a good job and be friendly, the glasses girl kept chatting to her and then made fun of her incessantly for thinking the O in 'On Cloud' was a Q, which it does look a bit like. Both of them refused to acknowledge something was wrong initially when a shoe I was trying on kept squeaking, insisting it was probably your flooring, which it couldn't have been as it was only that shoe. It later turned out to be a price sticker on the display shoe, which they said all squeaked, so why hadn't they said that earlier? The woman with the candy pieces on her nails was very nice, as was the Asian girl, mostly. The latter would probably perform better if the girl in the glasses wasn't there as a bad influence.
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13 May 2024
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27 Apr 2024
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22 Apr 2024
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3 Jul 2023
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The box arrived incredibly battered, loose fit.

The box arrived incredibly battered. Dhd didn’t deliver it and said I wasn’t in. I can see anyone arriving & they have to ring for entry, so I know they hadn’t tried as I work from home and never left the house. Had to reschedule & collect from the post office. The sandal is very loose around my foot. Went all the way to Sutton and then Oxford Street store to see if they had another pair which might be a better fit. Their size 6 was baggy too. Is this a problem with the Silver leather? My sister has a tan pair in a larger size, but those fit! I threw the box away as it was so damaged & wanted them for a wedding, so didn’t ask for my money back.
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11 Jan 2024
 Verified review

Don't sign up for SoulX

Soul Trader are great, SoulX not so much. Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again. Customer is always right? Not if you're SoulX apparently.
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26 Jul 2023
 Verified review
I have never heard of "Unisex" sizes being from the US. The website had this listed on women's size 6. It came as unisex size 6, women's 7.5. Pretty bizarre... Shipping was great.
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10 Sept 2023
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Ordered a pair of size 5 Birkenstocks Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying. They were sent back same day and refund sorted
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7 Aug 2023
 Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault. Returns should be free when it’s not the customer’s fault that they are returning the item.
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10 Nov 2023
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More attentive staff who are better informed. That said, we got where we needed to be although I think I was a sitting duck for a bit of upselling which failed to materialise.
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11 Dec 2023
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My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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3 Aug 2023
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change your courier to royal mail as my item did not arrive on time after paying for a saturday delivery
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4 Dec 2023
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Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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