soletrader.co.ukReviews

: 15,618ExcellentCertified

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Contact
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926

Reviews for soletrader.co.uk

4.68/5.00
Excellent
How is the rating calculated?

3,411 reviews in the last 12 months

83 %
10 %
2 %
2 %
3 %
15,618 total reviews

What other customers say about their experience with soletrader.co.uk

Sort order Latest first 
1 week ago
Redelijk, verzend- en retourkosten aan de hoge kant.
 
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2 weeks ago
No updates
 
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3 weeks ago
Great products and pricing to match the industry standard but service was basic
 
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Can't really judge as my order was accepted and I waited nearly 2 weeks to ring and ask where my boots were to be told they weren't in stock. Customer Service was very efficient. Website data not so much.
 
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Paid extra for delivery on the Sunday, but received an email saying that the delivery was coming on the Friday. I was able to rearrange for the weekend, but why did I pay extra?
 
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3 weeks ago
After sending the wrong trainers in the wrong colour (at least the make was right!) the saving grace was the customer service team member I spoke to who was helpful and apologetic.
 
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4 weeks ago
The employees should give more attention to customers and try to help them instead of waiting for them
 
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1 month ago
Good service
 
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1 month ago
Although both shoes I purchased broke on the first wear, the staff were very helpful and understanding of my upset
 
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2 months ago
The live chat functionality was actually quite frustrating. Also I struggle to return a pair of shoes I brought online in store. The store wasn't really geared up for it.
 
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2 months ago
Would have given 5 stars however the customer service assistant never smiled when I asked her for help. During my time in the store the customer assistant only smiled when completed transaction at till. The manger he’s great. The customer assistant just needs to smile more and she’ll be fine.
 
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2 months ago
My experience wasn’t a good one, they cancelled my order after 2 days of waiting for my delivery. I won’t give them a bad rating as I’m sure it was a rare occurrence but cannot give a good review for my experience.
 
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Did not receive email to confirm delivery of order . On arriving at store ignored by sales assistant despite shop being empty . Had to ask him for assistance despite the fact we were stood at the desk for several minutes. Made to feel like we were intruding and a nuisance
 
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Great stock and service
 
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3 months ago
Limited staff friendliness
 
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3 months ago
Shop extremely busy not enough staff to serve people waiting when attended to staff were polite and professional
 
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3 months ago
Can not rate customer service as haven't spoke to someone. But the box arrived damaged and torn and the shoes had a mark on them. Was too late to return and buy a new pair so had to apologise when have them to my mum as a giftm
 
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3 months ago
Nice helpful staff
 
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3 months ago
The assistants in your Norwich were Top Class a Well Done Girls
 
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I had to order my shoes 3 times before getting the right one. Size was different and shoes were damaged Very disappointed
 
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